Manager - Risk & Compliance

IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. IGT provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries

Job Responsibilities

• Deploying Processes & Policies for Privacy Security Management System to comply to Data Protection requirements
• Deploying ISO 27001 & 9001/PCI DSS certifications for the entity
• Conducting detailed Internal audits basis ISO 27001, 9001 & data protection guidelines for BPO vertical
• Conducting Contractual Audits for the processes
• Provide training to new team members on Privacy & Information Security & Internal Audits methodology
• Interact with Process owners and help in closure of Audit gaps (if any)
• Prepare and maintain regular functional compliance cadence with leadership
• Should be able to identify trends through data analysis and be able to incorporate in the reports/reviews
• Proactively identify and share Process Improvement ideas in order to mitigate Risks and implement controls
• Attending client calls/meetings and present R&C related work in the weekly/monthly/adhoc client interactions / reviews
• Should be able to conduct independent fraud investigations and should be well versed with different investigation techniques
• Should know how to write detailed investigation reports

Required Candidate Profile

• Candidate should have relevant experience of minimum of 10+ or more years will be preferred
• Should be a Graduate
• Should have conducted Risk Assessment & Treatment basis different risk assessment methodologies for Operations & enablement function
• Should have excellent communication, presentation & excel skills
• Should have an analytical capability
• Fluent in English (written and verbal)
• Banking and Travel domain knowledge is preferred
• Open to Travel to other sites for R&C activities purpose
• Knowledge of Risk & Compliance framework and Fraud Management
• Good analytical skills
• Should be comfortable with rotational shifts
• Proficiency in MS Office – Excel, Word, Power point
• Leader Auditor/Implementer ISO 27001, COPC Implementation leader (Desirable)

Contact Person - Lipi Jhingran

Email ID - Lipi.Jhingran@igtsolutions.com

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.