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Tata Communications
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Manager - IT Operations & Infrastructure

Manager - IT Operations & Infrastructure

Tata Communications

0 years

0 Lacs

Pune Maharashtra India

Posted:2 days ago| Platform:

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Skills Required

mobility collaboration security network support sharepoint onedrive azure resolve analysis compliance mfa powershell scripting automation reporting licensing migration flow management documentation design checks audits tuning

Work Mode

On-site

Job Type

Full Time

Job Description

About The Company

TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsMicrosoft 365 L3 Support Engineer / Senior Microsoft 365 Administrator

Key Responsibilities

Act as a technical SME (Subject Matter Expert) for all Microsoft 365 services: Exchange Online, SharePoint Online, OneDrive, Teams, Entra ID (Azure AD), Intune, Defender for Office 365
Own and resolve escalated incidents from L1 and L2 teams
Perform root cause analysis (RCA) of recurring issues
Configure and manage security, compliance, and identity features (e.g., DLP, conditional access, MFA, SSPR, ATP)
Handle PowerShell scripting for automation, bulk operations, and reporting
Configure and manage Entra ID roles, licensing, and hybrid configurations
Work with hybrid Exchange/AD environments, M365 migration, and mail flow analysis
Implement and maintain Intune policies, app protection, and device compliance
Coordinate with Microsoft Support for unresolved or critical issues
Participate in change management, documentation, and solution design
Conduct health checks, audits, and performance tuning of M365 services
Mentor L1 and L2 resources and assist in creating knowledge base articles

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Manager - IT Operations & Infrastructure