Manager - IT Operations & Infrastructure

Tata Communications

8 - 12 years

13 - 17 Lacs

Pune

Posted:2 days ago| Platform:

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Skills Required

project management networking it infrastructure operations incident management itil it operations management problem management it management technical support it operations it service delivery it infrastructure management data center operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Microsoft 365 L3 Support Engineer / Senior Microsoft 365 Administrator

Key Responsibilities:

Act as a technical SME (Subject Matter Expert) for all Microsoft 365 services:
Exchange Online, SharePoint Online, OneDrive, Teams, Entra ID (Azure AD), Intune, Defender for Office 365
Own and resolve
escalated incidents
from L1 and L2 teams
Perform
root cause analysis (RCA)
of recurring issues
Configure and manage
security, compliance, and identity
features (e.g., DLP, conditional access, MFA, SSPR, ATP)
Handle
PowerShell scripting
for automation, bulk operations, and reporting
Configure and manage
Entra ID roles
, licensing, and hybrid configurations
Work with
hybrid Exchange/AD environments
, M365 migration, and mail flow analysis
Implement and maintain
Intune policies
, app protection, and device compliance
Coordinate with Microsoft Support for unresolved or critical issues
Participate in
change management
, documentation, and solution design
Conduct
health checks, audits
, and performance tuning of M365 services
Mentor L1 and L2 resources and assist in creating
knowledge base articles

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