Manager - IT Engineering [T500-19386]

ANSR is hiring for one of its clients.

About American Airlines:

To Care for People on Life's Journey®. Together with our American Eagle regional partners, we offer thousands of flights daily to more than 350 destinations in more than 60 countries.

American Airlines is transforming the way it delivers technology to its customers and team members worldwide.

American’s Tech Hub in Hyderabad, India, is our latest technology office location and home to team members who drive technical innovation and engineer unrivalled digital products to best serve American’s customers and team members. With U.S. tech hubs in Dallas-Fort Worth, Texas and Phoenix, Arizona, our new team in Hyderabad, India enables better support of our 24/7 operation and positions American to deliver industry-leading technology solutions that create a world-class customer experience.

Manager, IT Engineering

INTRO:

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop onboard!

WHY YOU WILL LOVE THIS JOB:

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.

WHAT YOU WILL DO:

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Exhibits strong business and leadership skills, deep technology perspective to guide solutions, and strong communication skills to coordinate with Engineers to ensure they understand business needs and objectives, as well as technical requirements of products
• Collaborates with Business and IT leadership to execute and communicate organization’s technical vision, mission, and work priorities, and drives progress towards roadmaps and ensures efficient technical product management and effective communication with stakeholders
• Creates environment for delivery teams to be self-governing organizations who are accountable for their own performance and delivery commitments and measured accordingly
• Removes roadblocks, cultivates relationships, and effectively communicates across IT and at various levels of leadership
• Removes squad impediments and emphasizes cross-functional collaboration between roles
• Provide input on technology decisions, people management, and product features across all stages of product lifecycle
• Establish open lines of communication between engineering squads and IT leadership, and support clear adherence to business requirements
• Facilitate and monitor clear Engineer check-ins, sprint deliverables, and open communication toward squads and stakeholders
• Drives forward increased technical upskilling across organization with education, programs, and metrics
• Manage Engineer staffing strategy to ensure alignment to Scrum and Agile principles and work closely with Scrum Lead
• Promote use of industry leading technology trends and continuously assess AA IT needs and areas for improvement
• Manages and leads adoption and migration of new and emerging technologies
• Leads, develops, and mentors a high performing engineering team of individuals with a diverse range of technical skills and experiences
• Exhibits a desire for continuous learning and sharing of new knowledge within the organization
• Responsible for the hiring and managing of squad members, including staffing and performance reviews
• Responsible for budget management and forecasting
• Manages production issues and off-hours support, communication, and coordination as needed
• Works extended hours occasionally, based on the needs of the project and the operation

ALL YOU WILL NEED FOR SUCCESS:

Minimum Qualifications:

Education & Prior Job Experience:

• Bachelor's degree in technology, Computer Science, Information Systems,or related technical discipline, or equivalent experience/training
• 9+ years of experience participating in delivery of solutions using ITIL / Agile / XP, or similar methodologies

Preferred Qualifications:

• Education & Prior Job Experience
• Airline industry experience, including engineering / business processes and supporting technology

Skills, Licenses, and Certifications:

• Proven track record in leading Engineering initiatives that generate substantial value; well organized, able to multi-task, able to prioritize with minimal direction
• Strong technical leadership, and extensive experience in Agile methodology-style leadership environment
• Excellent communication skills to present to executive management often and emphasize the important intersection of business and technology
• Proven ability to handle multiple products/work streams and demands efficiently
• Experience in leading a team of individuals with various levels of skills and experience in potentially high stress and challenging situations
• Demonstrated initiative, flexibility, and ability to adapt to changing priorities and work environment
• Leads, influences, and upholds technology standards to ensure resiliency goals are met and continuously improved upon
• Basic financial skills

LANGUAGE / COMMUNICATION SKILLS:

Ability to effectively communicate both verbally and written with all levels within the organization

Physical ability necessary to safely and successfully perform the essential functions of the position, with or without any legally required reasonable accommodations that do not pose an undue hardship. Note: If the Company has reason to question an employee’s physical ability to safely and/or successfully perform the position’s essential job functions, the HR team generally will engage in an interactive process to determine whether a reasonable accommodation is appropriate. HR (working with the operation) ordinarily first speaks with the team member directly and they mutually identify the physical demands of the job that are or may be impacted by the employee’s obvious or known condition. Then, if necessary, HR would request medical documentation from the team member’s treating physician or others to confirm the employee’s ability to perform those essential job functions safely and successfully.

FEEL FREE TO BE YOURSELF AT AMERICAN:

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

COMPETENCIES:

• Caring
• Collaboration
• Development
• Future
• Results