Logistics Operations Manager

Operations Manager

Key Responsibilities

Team Leadership & Development

• Build and manage a team of Operations Executives responsible for daily shipment handling and coordination.
• Provide coaching, guidance, and regular performance feedback to ensure service excellence.
• Develop and implement onboarding and training programs for new and existing staff.
• Customer Service & Escalation Management
• Act as the senior escalation contact for customers in India, ensuring timely resolution of service issues.
• Train the team on customer communication best practices and service standards.
• Foster a culture of proactive customer engagement and accountability.

Operational Execution

• Oversee the full operational process including shipment bookings, documentation, customs clearance, tracking, and delivery.
• Ensure compliance with Marinetrans global SOPs and customer-specific requirements.
• Monitor and improve process efficiency, cost-effectiveness, and accuracy of shipment handling.

Collaboration & Reporting

• Liaise with global Marinetrans offices to ensure seamless coordination and visibility across time zones.
• Provide regular reporting on team performance, customer feedback, operational KPIs, and challenges.
• Participate in systems implementation and continuous improvement projects.

Requirements & Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field.
• 6–10 years of marine logistics/freight forwarding experience, with at least 2–3 years in a managerial or supervisory role.
• Strong knowledge of international shipping, air and sea freight, and customs procedures.
• Excellent leadership, communication, and organizational skills.
• Proven ability to handle escalations and deliver service recovery under pressure.
• Proficiency in logistics software and Microsoft Office Suite.
• Previous experience in marine logistics is an advantage but not mandatory.

What We Offer

• A leadership role in a globally recognized logistics company.
• Opportunity to build and shape a new team and operational setup in India.
• International exposure and cross-functional collaboration.
• Career development in a dynamic and fast-paced industry.

Company Overview

Marinetrans is a global logistics provider specializing in the delivery of marine spare parts and ship spares. With an international network and a deep understanding of time-critical logistics, Marinetrans offers seamless end-to-end solutions for the maritime industry. As part of our strategic expansion, we are establishing a strong operations hub in India and seeking a capable and dynamic Operations Manager to lead our team in Thane, Mumbai.