At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation’s K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day.

Key Responsibilities:

Monitor and track end-to-end IT project milestones and delivery status.
Manage support ticket metrics and SLA compliance across IT teams.
Develop and maintain dashboards and reports for operational and leadership review.
Create and present concise, visually compelling slide decks for IT leadership.
Analyze data to detect trends, performance anomalies, and systemic issues.
Recommend corrective or preventive actions and monitor resolution progress to closure.
Facilitate reviews with stakeholders to prioritize operational initiatives.
Act as a liaison between delivery teams, support teams, and leadership for continuous alignment.

Required Qualifications & Skills:

Bachelor’s degree in Computer Science, Information Systems, or related field.
7+ years of experience in IT operations, service delivery, or project tracking roles.
Hands-on experience with Jira, ServiceNow, and other ITSM or project management platforms.
Strong understanding of ITIL practices; ITSM/ITIL certification preferred.
Proven ability to convert raw metrics into actionable insights.
Exceptional PowerPoint and presentation skills for executive communication.
Detail-oriented mindset with a drive for efficiency and problem-solving.

Curriculum Associates, LLC is an equal opportunity employer. Curriculum Associates will not discriminate against any employee or applicant for employment based on any legally-recognized basis, including, but not limited to: race (including ancestry, national origin, ethnic characteristics, interracial marriage or association, and traits historically associated with race such as hair texture and protective hairstyles), color, religion and creed (including all aspects of religious observance, practice and belief), sex (including pregnancy, lactation, childbirth or related medical conditions, breastfeeding, sex assigned at birth, difference of sex development and variations of sex characteristics), affectional or sexual orientation, gender identity or expression, age, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), veteran or uniformed servicemember status or any other status protected by federal, state or local law.

If you need special assistance or an accommodation for a disability in order to apply for a posted position, please contact our People and Culture department at

people@cainc.com

for US based job postings. Contact

people-india@cainc.com

for India job postings.

US-based Candidates:

Curriculum Associates uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit:

https://www.e-verify.gov/employees/employee-rights-and-responsibilities

Information that you provide when applying for employment with Curriculum Associates, LLC may be subject to the California Privacy Rights Act.

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