Lead, Engineering

MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

MongoDB seeks an experienced Lead Engineer to level-up TechOps and launch a new Support and Development Team. The Support and Development team will work alongside the Internal Engineering department, building enterprise-grade software to enable coworkers to become more effective. As a Support and Development Lead Engineer, you'll be both a contributing member and manager of a team of Support and Development engineers. You'll be resolving complex technical issues escalated from Level 1 Support and actively contributing to the codebases of the platforms you support to fix those support issues. In addition, you'll be planning out the work for and giving guidance to the engineers on your team.

We are looking to speak to candidates who are based in Gurugram for our hybrid working model.

Our ideal candidate:

• Has 5-7 years of experience building software professionally
• Has 1-3 years managing software engineers
• Has experience with a modern programming language (python, go, rust, etc)
• Has excellent organizational and project management skills
• Cares deeply about coaching and developing teammates
• Is collaborative, detail-oriented, and passionate about developing usable software.

Bonus Round:

• Experience working as a Support Agent
• Experience building full stack applications, from front end UIs to backend API handlers to DB migrations
• Knowledge of any of the following technologies: Next.js, FastAPI, React.

Position Expectations:

• Manage a team of 2-3 Support And Development Engineers
• Facilitating planning, execution, and delivery of work for your team
• Balance engineering work with your managerial work
• Collaborate with other leads to effectively prioritize your team for maximum impact
• Write tooling to diagnose and solve technical issues more effectively
• Fix bugs and build features for supported platforms
• Be on call during a 12 hour shift (8am - 8pm IST) for the most critical support issues

Success Measures:

• In three months you will have established positive relationships with your direct reports, giving them guidance on how to effectively get their jobs done and level up their performance.
• In three months you'll enable your team to close 75% of all escalated support issues. In six months, you'll grow that number to 90%.
• In six months, you'll be committing code to solve 75% of all actionable bugs.

To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.