Lead Associate - Transactional Quality(Accounts Payable/AP/PTP) - Pune - REF73369C_2025163559

WNS

1 years

0 Lacs

Pune/Pimpri-Chinchwad Area

Posted:4 days ago| Platform:

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Skills Required

management technology analytics manufacturing shipping logistics healthcare spectrum finance accounting procurement collaborative vision auditing communication drive monitoring evaluation coaching documentation sampling strategy analysis audits analyze measurement sigma training reports

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.1 to 3 years of experience in call auditing, quality assuranceSpecial Skills Good Understanding of Quality Management System and Good Communication, analytical & listening skills, Should be able to do Client and Stakeholder Management , Excellent People Management Skills along with Feedback giving Skills and Ability to drive Quality Initiatives, Projects and Improvements Job Description '

Call monitoring and Evaluation (Live or recorded calls)
Agent Feedback and Coaching Support
Conduct process documentation as per ISO standards
Conduct & review sampling strategy in the team
Conduct root cause analysis for process improvements
Conduct MSA as per schedule.
Drive & conduct process compliance
Drive & conduct audits (pre-post duties)
Conduct base lining & analyze CTQs
Conduct measurement system analysis.
Drive brainwave initiative in the team
Conduct quality related trainings
Team-up with BBs / QAM’s to be a co-facilitator of projects/initiatives
Drive open forums/best practice sharing sessions
YB six sigma improvement project to be certified
Successfully complete ISO training. Working on the product & helping the team to achieve deadlines. Provide timely reports, updates and system entries as required by the internal and external management. Understand and abide by the importance of discipline, punctuality & protocol '

Qualifications

Commerce Graduate and above

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