IT Support Engineer - Sricity

• Technical Support: Provide Level 2 support for advanced IT issues related to plant systems, networks, software, and hardware, escalated from L1 support.
• Troubleshooting & Resolution: Diagnose and resolve technical problems in IT infrastructure, including servers, workstations, networking equipment, and plant-specific software applications.
• System Monitoring: Monitor plant IT systems and networks, ensuring optimal performance and identifying potential issues before they impact plant operations.
• Root Cause Analysis: Perform root cause analysis for recurring IT issues, proposing and implementing long-term solutions to minimize downtime and system failures.
• Collaboration with Operations: Work closely with plant operations teams to ensure IT systems integrate smoothly with production and operational workflows.
• Infrastructure Maintenance: Assist in the maintenance and upgrades of IT infrastructure, including hardware, software, and networking components.
• Software & Applications Support: Provide support for plant-specific software applications, ensuring they are functioning properly and meeting operational needs.
• Documentation & Reporting: Maintain accurate logs of incidents, service requests, troubleshooting efforts, and solutions. Provide reports on recurring issues and improvements.
• Training & Knowledge Sharing: Assist in training plant staff on IT systems, tools, and best practices. Share knowledge with the IT support team and other relevant stakeholders.
• IT Security: Ensure plant IT systems comply with security protocols and guidelines, addressing any vulnerabilities in a timely manner.
• Compliance: Ensure all IT activities comply with company policies, industry standards, and regulatory requirements.
  

Key Responsibilities

• Experience with Barcode or other plant-specific software systems.
• Knowledge of industrial control systems and IoT (Internet of Things) in manufacturing.
• Familiarity with database management and backup systems.
• Strong troubleshooting skills for IT hardware, software, and networking issues.
• In-depth understanding of plant IT systems, Industrial PCs including servers, workstations, PLCs, ATE, PLIS and CPT systems, and industrial networks.
• Proficiency in managing and supporting plant-specific software applications.
• Knowledge of IT infrastructure, networking (LAN, WAN), and cloud technologies.
• Experience with IT security principles and practices.
• Familiarity with operating systems (Windows etc.) and enterprise software.
• Strong communication skills with the ability to explain technical issues to non-technical staff.
• Ability to work well in a team and independently, with strong problem-solving skills.