IT Application Manager

Job Roles & Responsibilities:

Responsible for overseeing the development, implementation, and maintenance of software applications (excluding SAP) within the organization

Application Management:

• Collaborate with business users & cross functional teams to understand their requirements and suggest suitable solutions.
• Provide technical support and guidance.
• Oversee the lifecycle of non-SAP applications, including procurement, implementation, configuration, and upgrades.
• Ensure applications meet business requirements and operate effectively within the organization’s IT ecosystem.
• Ensure seamless integration of non-SAP applications with other enterprise systems, including SAP and legacy software.
• Ensure applications adhere to organizational security policies and regulatory compliance requirements.

Support and Troubleshooting:

• Review the pending actions, follow-up and escalate in case of any issues.
• Ensure timely resolution of critical issues with the help of the vendor.
• Establish and monitor application performance metrics and troubleshoot performance bottlenecks.

Continuous Improvement:

Stay updated on industry trends and emerging technologies to recommend innovative solutions.

Key Skills and Competencies:

• Technical Expertise

  : In-depth knowledge of non-SAP applications (e.g., PLM, MES, CRM, HRIS, WMS, etc.).

• Project Management

  : Proficient in managing large-scale application implementation and integration projects.

• Analytical Skills

  : Strong problem-solving skills with the ability to analyze and optimize complex systems.

• Communication

  : very good verbal and written communication skills to collaborate with technical teams and business users.

Qualifications:

• Education

  : Bachelor's or Master’s degree in Computer Science, Information Technology, or a related field.

Experience

• 8-10 years of experience in IT applications management
• Hands-on experience in software development/project management/ enterprise software solutions and integrations in a manufacturing/cpg organizations.

Certifications

• ITIL Certification (preferred)

Performance Metrics:

• Uptime and performance of non-SAP applications.
• Adherence to project timelines and budgets.
• Efficiency improvements through process automation and optimization.