International Admissions Mentor

This role is for one of the Weekday's clients

Salary range: Rs 500000 - Rs 700000 (ie INR 5-7 LPA)

Requirements

Key Responsibilities

• Student Account Ownership
• Serve as the dedicated point of contact for each enrolled student and their family.
• Build and nurture long‑term relationships via calls, chats, and virtual meetings.
• Coordinate every step of the admissions process to ensure a seamless experience.
• Counselling & Conversion
• Meet monthly targets by helping students submit documents, secure offer letters, and complete fee payments.
• Identify and remove obstacles—whether emotional, financial, or logistical—through empathetic guidance.
• Employ structured follow‑ups to convert interest into commitment.
• Strategic Application Support
• Match student aspirations with suitable programs, universities, and scholarship options.
• Guide document collection, SOP drafting, and application accuracy.
• Continuously reassess program fit and adjust recommendations as needed.
• Pipeline Management & Follow‑Up
• Maintain a personal admissions pipeline, tracking each student's progress.
• Conduct regular touchpoints (WhatsApp, calls, emails) to keep the process moving forward.
• Proactively manage objections, queries, and potential drop‑off points.
• Financial Clarity & Planning
• Clearly outline total costs—tuition, living expenses, travel, etc.
• Advise families on payment schedules, documentation, and financial readiness.
• Drive fee milestones (registration, tuition) with transparency and trust.
• Expectation Alignment & Retention
• Set and manage expectations around program timelines and outcomes.
• Encourage ongoing participation in pre‑departure sessions and orientation events.
• Monitor student engagement to maximize commitment and retention.
• Issue Resolution & Coordination
• Own escalations with empathy and efficiency.
• Liaise with internal teams (Visa, Services, Sales) to resolve student concerns.
• Act as the bridge between students and support departments for timely solutions.
• Pre‑Departure & Visa Assistance
• Support visa documentation, cultural briefings, and travel preparations.
• Ensure students are fully prepared for university onboarding upon arrival.
• Reporting & Process Improvement
• Maintain accurate records of student statuses, conversions, and challenges.
• Deliver weekly updates on pipeline health, fee collections, and red flags.
• Provide feedback to enhance systems, SOPs, and overall student experience.
  

Who You Are

• 2-4 years in EdTech, inside sales, study‑abroad counselling, or account management.
• Proven relationship‑building skills with students and families.
• Track record of meeting or exceeding conversion targets through structured follow‑ups.
• Fluent in English and Hindi, with excellent verbal and written communication.
• Highly self‑motivated, empathetic, and adept at juggling multiple student accounts.
  

Success Metrics

• Conversion Rate: Number of students completing registration and payment.
• Pipeline Progression: Weekly advancement of student accounts.
• Engagement: Contact frequency, follow‑up quality, and responsiveness.
• Revenue: Timely collection of registration and tuition fees.
• Satisfaction: Post‑registration feedback and long‑term student retention