Information Technology Operations Specialist (Print Services)

Job Description

About usAt bp, we’re reimagining energy for people and our planet. With operations working across almost every part of the energy system, we’re leading the way in reducing carbon emissions and developing more sustainable methods for solving the energy challenge. We’re a team with multi-layered strengths of engineers, scientists, traders and business professionals determined to find answers to problems.And we know we can’t do it alone. We’re looking for people who share our passion for reinvention, to bring fresh opinions, ambition, and to challenge our thinking in our goal to achieve net zero!We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society, our industry and our planet.Role SynopsisThe senior enterprise technology engineer will be responsible for supporting an extensive applications portfolio and managing global service providers. This role includes overseeing incident and problem management to ensure swift resolutions and minimal disruption. The senior enterprise technology engineer will also focus on continuous service improvement, identifying opportunities for enhancing efficiency and quality. They will lead the integration of outsourced and internal teams to deliver unified, high-performing IT support, driving digital transformation initiatives to optimize operations and improve the digital experience for users.Key Responsibilities of a senior enterprise technology engineer for Global Print ServicesGlobal Print Services: Directly manage and optimize global print services, ensuring seamless integration and high-quality print solutions. Engage in hands-on support and improvements for print services in both onshore and offshore operations.Vendor and Service Provider Management: Work closely with contracted service providers, actively monitoring their performance. Address any issues and collaborate with providers to find opportunities for cost savings, efficiency improvements, and innovative services.Knowledge and Skills Transition: Implement knowledge transfer processes by conducting training programs, offering mentorship, and creating comprehensive documentation. Ensure the new team is prepared and well-equipped to handle IT services efficiently.Operational excellence: Directly manage end-to-end service delivery, integrating efforts of outsourced and internal teams for consistency and quality. Monitor performance metrics and ensure continuous service improvement.End-user advocacy: Champion a user-focused approach by actively engaging with employees to understand their needs. Develop initiatives to enhance self-service and automation options, improving accessibility and reducing costs.Technology innovation: Leverage cutting-edge technologies such as AI and automation to modernize IT support. Collaborate with teams and service providers to ensure successful implementation and adoption.Budget & financial oversight: Manage day to day tracking and forecasting of the application portfolio budget, directly negotiating vendor contracts and allocating resources to support regional needs effectively.Key characteristics of senior enterprise technology engineer at bpIntellectually curious: comfortable navigating between big ideas and executional realities to support creating and achieving strategic product visions. Comfortable with ambiguity, eager to learn, and always seeking new challenges.Communicator & Influencer: able to clearly articulate your ideas to team members and listen carefully to diverse sets of ideas. Open to different communication styles and able to contribute effectively to discussions.Do-er: biased toward action and willing to make commitments and trade-offs to help remove impediments for your team. Focused on delivering value iteratively.Passionate & customer focus: dedicated to understanding and meeting the needs of employees and building strong relationships with them. Enthusiastic about bringing people together around shared goals.Learner: eager to learn new things or technologies while remaining humble when exploring unknown areas.Team player: enjoy working with diverse people and driving the team toward common goals. Capable of coaching peers and being a mentor in technology, guiding teams towards successful outcomes. Provide support and model positive behaviors across disciplines and organizations.Key qualifications:Bachelor’s degree or equivalent in Information Technology, Computer Science, or a related field (MBA or Master’s preferred).10+ years of service management of complex application portfolio including vendor management and application rationalisationExpertise in ITIL principles and managing blended (outsourced and in-house) support models.Proven success in managing large-scale IT service operations with geographically distributed teams.