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Incident Management & NOC Engineer

Incident Management & NOC Engineer

SI2 Tech

3 - 5 years

2 - 6 Lacs

Vadodara

Posted:4 days ago| Platform: GlassDoor logo

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Skills Required

management technology networks monitoring network data solarwinds logic itil server storage service word excel power visio syslog escalation report troubleshooting support inventory linux unix aws azure gcp zabbix nagios certifications certification

Work Mode

On-site

Job Type

Part Time

Job Description

Location: Vadodara

Job Type: Full Time / Onsite

Department: IT Infrastructure

Shift: Rotational Shift

Job Summary:
We are seeking a highly skilled Incident Management & NOC Engineer to join our dynamic IT operations team. This role focuses on proactively and reactively handling IT incidents to minimize disruption and ensure smooth business operations. Play an important role in defending information technology (IT) networks from malicious attacks, monitoring network connectivity and preventing data outages. The ideal candidate will have strong technical expertise, problem-solving skills, and a proactive approach to infrastructure monitoring.

Key Responsibilities:

Must Have Skills:
- Well versed with Monitoring tools like SolarWinds, Logic Monitor, Micro focus or Science Logic. Good understanding of ITIL Processes like Incident, Problem, Change management.
- Knowledge of performance monitoring, Availability monitoring, Capacity management, Command Centre, Knowledge of Server, Network, Storage alerts and remediation.
Good To Have Skills: Working knowledge on ITSM tools like Service Now. Working Knowledge on General applications like MS Word, Excel, Power Point, Visio Etc.

Key Responsibilities:
- Network/Server & Link Monitoring, Syslog monitoring.
- Proactive and Reactive Monitoring.
- Coordinate with ISP’s in case of connectivity issues.
- Device performance monitoring (CPU Utilization, Memory Utilization, Error logs)
- Follow escalation matrix.
- Report Generation for CPU Usage, Memory Usage, Bandwidth Usage of Network device.
- Perform L2 & L3 Troubleshooting on incidents
- Handle Service Requests.
- Prepare MIS data for assigned, resolved, pending, transferred tickets.
- Coordinate with other teams for various support/issues.
- Maintain Diagrams, Inventory, Update CMDB.
- Good knowledge of ITIL processes.
Candidate Requirements:
- Education: Bachelor’s degree in computer science, Information Technology, or a related field.
- Experience: 3-5 years of experience in infrastructure monitoring, IT operations, or a similar role.
Technical Proficiency:
- Strong knowledge of Linux/Unix and Windows operating systems.
- Familiarity with cloud platforms (AWS, Azure, GCP) is a plus.
- Proficiency with monitoring tools (Logic Monitor, SolarWinds, Zabbix, Nagios etc.).

Certifications: Any certification for Infrastructure monitoring tool will have an added advantage

Job Category: Incident Management & NOC Engineer

Job Type: Full Time / Onsite

Job Location: Vadodara

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