Implementation Consultant (Lyric Project Services)

Position Purpose:

Support the business org to achieve all departmental KPIs through the successful provision of Consulting and Project services to ADP Clients in line with agreed standards and timeframes.

Must have skills

HR Implementation, Payroll Implementation, US Implementation, Client facing implementation, Business Analysis, Projetc Management, Collboration with Product, Payroll, HR, HCM

Key Responsibilities:

• Define client requirements, provide gap analysis, document, help coordinate build and configure the outcome of these efforts.

• Partner with internal and external client stakeholders to develop an executable plan that accounts for both functional and technical work streams of the project.

• Provide best practice solutions based on customer defined business needs and business rules.

• Successfully implement custom solutions and associated services within required timeframes.

• Communicate with client throughout Implementation lifecycle – including face to face, written and verbal communication.

• Anticipate, identify, and analyze risks, problems and opportunities – establishing priorities and efficiently allocating and utilizing resources for resolutions.

• Apply project methodology – planning, follow up, reporting and quality assurance.

• Review and measure progress against specified criteria and deliverables, developing and implementing suitable corrective action as required.

• Successfully communicate at all levels of seniority in all mediums and display personal integrity and professionalism in all dealings with colleagues and clients.

• Keep up to date with technology and legislative developments as they relate to the product.

• Demonstrate high level of customer service across all internal and external stakeholders, in a fast paced and high-pressured environment.

• Development and maintenance of good working relationships with other Associates in accordance with ADP values.

• Ensure cooperation and sharing of skills and expertise.

• Ensuring all relevant issues and activities are entered into management systems.

• Achievement of team and individual KPIs.

• Responsible for driving own personal development plan.

• Anticipate and document risks, actioning accordingly and escalating to management where required.

• Conduct post-production reviews, share learnings and ensure as part of continuous improvement requirements.

• Act as subject matter expert on following topics within the HCM space; like Human Resources, Time, Payroll, Tax & Banking, Talent, Absence Management.

Human Resources

• Supports core HR configuration and functionality during implementation.

• Supports HR related data mapping, conversion and validation.

• Conducts detailed design session with client and develops the design document/business requirements document.

• Performs unit testing for configuration and any custom client functionality.

• Partners with client during testing on defect resolution during test cycles.

• Provides status updates to project manager.

• Partners with Client Success to transition to service.

Payroll

• Supports payroll configuration and functionality up during implementation.

• Supports PR related data mapping, conversion and validation.

• Conducts detailed design session with client and develops the design document/business requirements document.

• Prepares functional specifications for any customized development required for the client.

• Performs unit testing for configuration and any custom client functionality.

• Partners with client during testing on defect resolution during test cycles.

• Provides status updates to project manager.

• Partners with Client Success to transition to service.