HR Executive – Support & Query Handling

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About Creativefuel:

Creativefuel is a new-age content and creative agency built for the digital-first world. With a powerhouse team of over 300 professionals across our Indore and Mumbai offices, we specialise in crafting impactful stories, campaigns, and digital experiences that move culture.

From powering some of India’s most viral digital campaigns to managing a vast ecosystem of influential digital IPs and creators, Creativefuel is redefining what it means to be a content-first agency in today’s fast-paced digital world.

We believe in fast execution, data-backed creativity, and building an empowering, human-first workplace.

Role Overview

This role acts as the backbone of day-to-day HR support - handling queries, leave & attendance management, comp-offs, punctuality tracking, and policy-related communication. You'll be the first point of contact for all employee HR concerns, ensuring smooth operations, timely resolutions, and a disciplined yet people-friendly work environment

Key Roles & Responsibilities:

A. Leave & Attendance Management

1. Maintain and verify employee leave records via HRMS.
2. Coordinate with team leads for approval/rejection of leaves.
3. Regularly audit leave logs to avoid policy misuse.
4. Send reminders for unused leaves or invalid submissions.
5. Track discrepancies in leave balances and flag them.
6. Generate monthly leave analytics department-wise.
7. Create SOPs for leave and holiday queries.

B. Comp-Off & Time-Off Management

1. Track and validate comp-off requests with managers.
2. Maintain monthly comp-off utilization reports.
3. Highlight departments with repeated weekend working patterns.
4. Suggest comp-off process automation or simplification.
5. Audit comp-off requests to ensure policy alignment.

C. Late Coming, Punctuality & Break Monitoring

1. Monitor and flag habitual latecomers or early logouts.
2. Share weekly punctuality scores with department heads.
3. Track extended break durations and repeated break misuse.
4. Maintain visual dashboards for daily login/logout trends.
5. Share insights on shift adherence for remote/hybrid employees.
6. Identify and flag unusual late login patterns.
7. Maintain "Top 5 punctual departments" leaderboard monthly.

D. Query Support & Helpdesk

1. Act as the first point of contact for HR-related queries.
2. Maintain TATs for ticket resolution via helpdesk system.
3. Send acknowledgement and follow-up emails for escalated tickets.
4. Log and categorize queries for better reporting.
5. Create and share a bi-weekly query resolution heatmap.
6. Build and maintain an internal HR knowledge base or FAQ sheet.
7. Prepare and circulate SOPs for common employee issues.
8. Share satisfaction surveys post-resolution and analyze feedback.
9. Identify frequently raised issues and suggest fixes in process.
10. Flag unresolved or repeated queries to senior HR team.

E. Reporting & Observations

1. Create weekly department-wise dashboards on query type, volume, and TAT.
2. Present insights and bottlenecks to the HR Manager.
3. Monitor discipline metrics like idle time, breaks, and access logs.
4. Share recommendations to managers for discipline improvement.
5. Report employee behavior deviations discreetly to concerned leaders.
6. Maintain a query summary tracker per department/team.

F. Escalation & Communication

1. Escalate unresolved queries to the relevant departments within TAT.
2. Maintain escalation history logs for audit and reference.
3. Draft and circulate employee-centric policy updates clearly.
4. Follow up with department heads for pending validations.
5. Flag unresolved patterns or trends weekly to HR Manager.

G. System Hygiene & Process Audits

1. Regularly verify that employee records in HRMS are up to date.
2. Ensure helpdesk modules are working and mapped correctly.
3. Raise tech issues (login, workflow errors) to HR tech team.
4. Conduct quarterly audits on leave/attendance logs for errors.
5. Document every change in policy/system with email confirmation.

H. Training & Documentation

1. Train new joiners on HRMS and leave/query portal usage.
2. Maintain and update a monthly HR playbook/logbook.
3. Help create guides/templates for smoother onboarding query handling.
4. Assist in quarterly HR awareness drives (leave policy, code of conduct, etc.).

I. Culture, Wellness & Recognition Monitoring

1. Suggest employee appreciation or improvement ideas based on punctuality, discipline, or behaviour analy