Hiring for Order Management - S&F at Bangalore Location

Hiring for Order Management - S&F at Bangalore Location

• Job Location: Bangalore

• Qualification: Any Graduates(No B.E/B.tch)

• Shifts:Night Shift

• Experience:1 to 4 Years

• Note:

  I

  mmediate joiners

Roles & Responsibilities:

Position Summary:

Order Management Specialist

Key Responsibilities:

• Order Lifecycle Management

  : Manage the full order lifecycle, including order entry, modifications, holds management, and deal renewals.

• Customer Interaction

  : Address customer queries and concerns efficiently, ensuring a high degree of customer satisfaction.

• Escalation Management

  : Proactively resolve issues to prevent escalations, maintaining seamless communication with customers and stakeholders.

• Quality Focus

  Ensure all transactions meet quality standards, with zero defects and adherence to policies.

• Invoicing and Billing

  : Ensure accurate and timely billing for orders, with strict attention to detail in the invoicing process.

• Stakeholder Communication

  : Engage with cross-functional teams to ensure smooth order processing and timely resolution of issues.

• Process Compliance

  : Adhere to all internal processes, quality guidelines, and SLAs, ensuring no compliance gaps.

• System Utilization

  : Work with ERP and CRM systems (e.g., SAP, Oracle) along with MS Office applications to manage order and process documentation.

• Continuous Improvement

  : Identify process gaps and suggest improvements for efficiency and better customer experience.

• Shift Flexibility

  : Be adaptable to working across various shifts, ensuring 24/7 operational support.

Qualifications:

• Education

  : Any Graduate/Postgraduate. A certificate in

  Supply Chain Management

  or related fields is a plus.

• Experience

  : Minimum of

  2 years in Order Management

  and

  Order-to-Cash processes

  in a BPM environment, with experience in international business settings.

• Technical Skills

  : Proficient in

  ERP/CRM tools

  and MS Office applications (Excel, Word, PowerPoint).

• Communication Skills

  : Excellent

  verbal and written communication

  skills are essential.

• Problem-Solving Abilities

  : Strong problem-solving skills to resolve customer and process issues swiftly.

• Customer Focus

  : A customer-first attitude with an ability to handle complex and sensitive queries professionally.

• Attention to Detail

  : Meticulous attention to detail, ensuring accuracy and compliance in all aspects of order management.

• Shift Requirements

  : Flexibility working in various shifts, including night shifts, with a 100% work-from-office arrangement.

Key Performance Indicators:

• Quality Scores

  : Maintain high-quality metrics and adherence to standards.

• Escalation Avoidance

  : Zero escalations resulting from work inaccuracies or delays.

• Customer Satisfaction

  : Ensure a high level of customer satisfaction through timely resolution of queries and proactive communication.

If interested, please share your resume to aiswarya.tk01@infosys.com to schedule the interview.

Regards,

Infosys BPM Recruitment team.