Head – Training Delivery & Operations

Key Responsibilities

🧭 Strategic Execution

• Develop and own the

  training operations strategy

  aligned with org-level goals (e.g., placement outcomes, client cost-efficiency).
• Translate delivery priorities into tactical roadmaps: trainer supply readiness, scheduling SLAs, cost optimizations.
• Align hiring and trainer capability building with strategic L&D focus areas (e.g.,

  GenAI, DevOps, Cloud, Java, Python

  ).

👥 People & Team Leadership

• Lead and mentor a 3-pronged team:

• Trainer Hiring Lead

  – Builds a vetted pool of freelance and full-time trainers.

• Trainer Manager

  – Manages trainer performance, engagement, and retention.

• Program Delivery Head

  – Oversees client training delivery and trainer rotation across programs.
• Foster collaboration across teams to prevent silos, resolve delivery bottlenecks, and ensure agility in resourcing.

⚙️ Operational Excellence

• Implement training ops tech stack:

  Training Orchestra, accessplanit, Notion dashboards

  , or similar.
• Optimize trainer allocation, schedules, and SLAs using agile and data-driven processes.
• Own the <24-hour response loop for urgent hiring and scheduling gaps.
• Track performance metrics (e.g., trainer ratings, program feedback, class completions) and resolve operational escalations.

🤝 Stakeholder & Client Engagement

• Work closely with the

  L&D Head, Content Head

  , and client stakeholders to plan for demand surges, new technology programs, and delivery risk mitigation.
• Ensure high-touch engagement with enterprise and academic partners — resolving issues, capturing feedback, and aligning outcomes.
• Prepare monthly ops dashboards and present delivery health to senior leadership.

🔁 Continuous Improvement & Innovation

• Build feedback loops across trainers, clients, and program managers to identify process gaps.
• Drive

  cost efficiencies

  through strategising sourcing, automation, and freelance trainer incentive models.
• Evaluate and adopt AI-led solutions for hiring, scheduling, and trainer matching.

🔍 Who You Are

• Strategic leader

  with an execution mindset — you understand the big picture but love solving real-time operational challenges.

• L&D delivery expert

  who’s scaled training teams across domains like IT, BFSI, or EdTech.
• Passionate about trainer experience — and skilled at driving retention, performance, and engagement.
• Adept at managing enterprise and University clients and understanding SLAs, delivery guarantees, and program scale-up demands.
• Data-driven — fluent in dashboards, operational KPIs, and tech-first approaches to efficiency.
• Hands-on experience managing large pool of trainers and coordinating high-scale training rollouts across clients or geographies.
• Exposure to enterprise training across

  GenAI, ServiceNow, Java, Cloud, Python, and BFSI domains is

  a plus.

🚀 What You’ll Get

• Work with a

  high-impact team

  at the intersection of EdTech, AI, and workforce transformation.
• Opportunity to

  lead strategy + execution

  for a key business vertical.
• Flat org structure and

  fast-paced growth

  environment.
• Salary : 30 -40 LPA