247 Guest Services Jobs

The Courtyard Aravali Resort in Faridabad, Haryana, India is seeking a dedicated and experienced individual to join our team as a Front Office Manager. As the Front Office Manager, you will be responsible for overseeing all front office functions and staff members, including Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop. Your role will involve working closely with managers and employees to ensure the smooth execution of all front office operations, from guest arrival to departure procedures. Your ultimate goal will be to enhance guest and employee satisfaction while optimizing the financial performance of the department. To qualify for this position, you must possess a high school diploma or GED, along with at least 4 years of experience in guest services, front desk, or a related professional area. Alternatively, a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, along with 2 years of relevant experience, will be considered. Key responsibilities of the Front Office Manager include leading the Guest Services Team by fostering trust, respect, and cooperation among team members, setting and exceeding goals, managing day-to-day operations to ensure customer satisfaction, and prioritizing tasks to achieve desired financial results. You will also be responsible for ensuring compliance with all Front Office policies, maintaining exceptional customer service standards, and conducting human resource activities such as coaching, mentoring, and performance appraisals. At Courtyard, we believe in providing equal opportunities to all individuals and celebrate the diverse backgrounds and experiences of our associates. As a member of the Marriott International family, you will be part of a global team dedicated to serving the needs of travelers worldwide. If you are a passionate achiever who thrives on exceeding guest expectations, values teamwork, and is committed to continuous improvement, we invite you to join us at Courtyard and embark on a rewarding career journey.,

As a Management Position at The Ritz-Carlton Pune, your primary responsibility will be to assist the Front Office Manager in overseeing the daily operations of the front office, including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. You will work closely with managers and staff to ensure efficient check-in and check-out processes, enhance guest and employee satisfaction, and optimize departmental financial performance. Your role involves supervising and managing the Front Desk team, fostering a supportive and cooperative work environment, and ensuring that day-to-day operations meet customer expectations. You will be responsible for setting and achieving goals, addressing guest concerns and feedback, and implementing strategies to enhance service quality continually. Exceptional customer service is a key focus of this position. You will be expected to go above and beyond to ensure customer satisfaction, provide guidance and coaching to staff, and handle guest inquiries and complaints effectively. Additionally, you will implement customer recognition programs, uphold Front Office policies and procedures, and monitor compliance with credit policies to minimize financial risks. In addition to your core responsibilities, you will be required to communicate effectively with supervisors and colleagues, analyze information to make informed decisions, and act as a representative of the Front Office Manager when necessary. Participation in department meetings and collaboration with colleagues to improve service standards will also be part of your duties. At The Ritz-Carlton, we value diversity and inclusivity, providing equal opportunities to all associates. By joining our team, you will be part of a culture that celebrates individuality and encourages creativity and compassion in delivering exceptional luxury service. As a member of our team, you will embody The Ritz-Carlton's Gold Standards, which guide us towards excellence in hospitality and guest care. If you are passionate about delivering outstanding service, fostering a positive work environment, and upholding the values of The Ritz-Carlton, this Management position offers you the opportunity to be part of a global brand known for its commitment to luxury hospitality and employee empowerment.,

The Assistant Housekeeping Manager plays a crucial role in supporting the Housekeeping Manager or Executive Housekeeper in maintaining the cleanliness and orderliness of guest rooms and public areas at the hotel. Your responsibilities include assisting in overseeing and managing the daily operations of the housekeeping department, supervising housekeeping staff, ensuring cleanliness standards are met, and collaborating closely with the Housekeeping Manager to uphold a high level of guest satisfaction. This role demands strong organizational, leadership, and communication skills, along with a dedication to maintaining the hotel's cleanliness and hygiene standards. As an Assistant Housekeeping Manager, you will be involved in various key responsibilities such as supervising and coordinating the work of the housekeeping team, creating work schedules, conducting inspections, training and developing staff, managing inventory, ensuring quality control, providing guest services, supporting budget preparation, staff management, safety and compliance, and preparing reports on departmental performance. Your role also involves collaborating with other hotel departments to ensure prompt fulfillment of guest requests and resolving guest issues related to housekeeping effectively. To excel in this position, you should ideally have a Bachelor's degree in Hotel Management or a related field, previous experience in hotel housekeeping preferably in a supervisory or assistant management capacity, strong organizational and communication skills, attention to detail, knowledge of housekeeping equipment and cleaning techniques, familiarity with hotel management software, ability to work effectively in a fast-paced environment, knowledge of local health and safety regulations, and flexibility to work varying shifts including nights, weekends, and holidays. Your commitment to upholding cleanliness standards, ensuring guest satisfaction, and working collaboratively with the team will be instrumental in achieving the goals of the housekeeping department and contributing to the overall success of the hotel.,

As a Guest Services Associate at Hotel PLR Grand, located in the temple city of Tirupati, you will play a vital role in ensuring a memorable and pleasant experience for our guests. Your primary responsibilities will include warmly welcoming and assisting guests, managing reservations efficiently, promptly addressing guest inquiries and requests, and overall, ensuring a high level of customer satisfaction. To excel in this role, you must possess exceptional guest services and customer service skills. Your ability to communicate effectively will be crucial in providing top-notch service and creating a welcoming atmosphere for our guests. Strong interpersonal skills and problem-solving abilities are essential to handle various guest needs and situations with professionalism and efficiency. Flexibility is key in this role, as you will be required to work variable hours, including weekends and holidays, to meet the needs of our guests. While prior experience in the hospitality industry is advantageous, it is not mandatory. A high school diploma or equivalent is required, and additional qualifications in hotel management will be considered a plus. If you are passionate about delivering exceptional guest experiences, thrive in a dynamic environment, and are dedicated to ensuring the comfort and satisfaction of our guests, we invite you to join our team at Hotel PLR Grand as a Guest Services Associate.,

As a General Manager at our Hotel, Restaurant & Bar in Balicha, Udaipur, you will play a crucial role in overseeing the daily operations of our establishment. With a minimum of 7-10 years of experience in hospitality management, especially in regions like Rajasthan, Ahmedabad, and Udaipur, you will be responsible for ensuring service excellence, profitability, and high guest satisfaction standards. Your key responsibilities will include implementing SOPs across departments such as front office, F&B, housekeeping, and banquets. You will also drive room, event, and banquet sales, with a special focus on wedding and group bookings. Developing relationships with wedding planners, travel agents, and event organizers will be essential in tailoring packages for destination weddings, pre-wedding shoots, and corporate events. Utilizing your regional market expertise, you will innovate offerings based on local preferences, cuisine, dcor, and experiences. Your financial oversight will be crucial in managing budgets, cost control, and profitability across hotel operations, including monitoring P&L, revenue enhancement strategies, and optimizing staffing and inventory. Leading and mentoring department heads, ensuring cross-departmental coordination, maintaining a positive work culture, and conducting regular performance reviews will be part of your team leadership responsibilities. Additionally, you will need to ensure compliance with health, safety, and legal regulations, while maintaining brand consistency in guest experience, service, and ambiance. To excel in this role, you should hold a Bachelor's or Master's Degree in Hospitality/Hotel Management, have 7-10+ years of proven experience in hotel operations, including managing restaurants and bars, and possess a strong portfolio of wedding/event bookings and banquet management. Excellent interpersonal and vendor management skills, knowledge of local culture, languages, and preferences in Rajasthan, Ahmedabad, and Udaipur, as well as proficiency in hospitality CRM, POS, and management software are also required. If you are ready to take on this challenging yet rewarding position, with immediate joining, we look forward to discussing the salary based on your experience. This is a full-time, permanent role that requires proficiency in Gujarati and in-person work at our location in Balicha, Udaipur.,

Guest Reception : Warmly welcoming guests upon arrival and ensuring a smooth check-in and check-out process. Information Provision : Offering detailed information about hotel services, amenities, and local attractions. Complaint Resolution : Addressing and resolving guest complaints promptly and professionally. VIP Guest Management : Overseeing the arrival and departure of VIP guests, ensuring their specific needs are met. Coordination with Departments : Collaborating with other departments to fulfill guest requests and ensure seamless service delivery. Feedback Collection : Gathering guest feedback to identify areas for improvement and enhance service quality. Record Maintenance : Keeping accurate records of guest interactions and transactions Educational Background : A bachelor's degree in Hospitality Management or a related field. Experience : Prior experience in customer service, preferably within the hospitality sector. Communication Skills : Excellent verbal and written communication abilities. Problem-Solving Abilities : Strong skills in addressing and resolving issues efficiently. Multitasking : Ability to handle multiple tasks simultaneously in a fast-paced environment. Technical Proficiency : Familiarity with hotel management software and reservation systems. Language Skills : Proficiency in multiple languages is advantageous Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹38,000.00 per month Benefits: Health insurance Provident Fund Experience: Guest relation Executive : 2 years (Required) Language: English (Required) Location: Bengalore, Karnataka (Required) Work Location: In person Speak with the employer +91 9513336275

Job description Looking for good candidates for Front Office, Housekeeping, F&B Service and Kitchen who are willing to work with one of the best chains. Candidates with experience and a keen interest for guest services would be preferred Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹12,000.00 per month Benefits: Food provided Schedule: Rotational shift Experience: total work: 1 year (Required) Work Location: In person Job Type: Permanent Pay: ₹10,000.00 - ₹12,000.00 per month Benefits: Food provided Paid sick time Ability to commute/relocate: Tinsukia, Gangtok, Sikkim: Reliably commute or planning to relocate before starting work (Required) Work Location: In person

Greet customers and hand out menus. Take meal and beverage orders from customers and place these orders in the kitchen. Make menu recommendations and inform patrons of any specials. Deliver meals and beverages to tables when they have been prepared. Check that customers are satisfied with their meal. Prepare the bill for tables when requested. Cash up bills and ensure that the correct amount has been paid. Administer change to tables if needed Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per month Education: Diploma (Preferred) Experience: Guest services: 1 year (Preferred) Guest relations: 1 year (Preferred) Hotel or Restaurant: 1 year (Preferred) Work Location: In person Speak with the employer +91 7736810999

Greeting guests as they enter, and putting them on a waiting list as necessary. Providing guests with menus and answering any initial questions. Seating guests at tables or in waiting areas. Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers. Engaging with guests to ensure they're happy with food and service. Responding to complaints and helping to resolve them. Answering phone calls, taking reservations and answering questions. A knowledge of the menu. Helping out with other positions in the restaurant as needed. Providing great customer service Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per month Education: Diploma (Preferred) Experience: Guest services: 1 year (Preferred) Guest relations: 1 year (Preferred) Hotel or Restaurant: 1 year (Preferred) Work Location: In person

You will be responsible for managing the daily operations of the hotel as a Duty Manager located in Nagpur. Your main duties will include ensuring guest satisfaction, overseeing staff, and ensuring compliance with company policies to maintain a smooth and efficient hotel operation. Your responsibilities will involve coordinating front desk activities, managing reservations, addressing guest concerns, supervising maintenance and housekeeping, and ensuring the overall safety of the hotel premises. You will be expected to demonstrate strong leadership and staff management skills, excellent communication abilities, and the capacity to handle stressful situations effectively while resolving issues promptly. To excel in this role, you should have prior experience in hotel management, front desk operations, and guest services. Proficiency in hotel management software and reservation systems is essential. Additionally, possessing knowledge of safety and compliance regulations in the hospitality industry will be beneficial. A Bachelor's degree in Hospitality Management or a related field is preferred, and experience with sustainable practices in the hospitality sector is considered a plus.,

Food and Beverage Attendant A Food and Beverage Attendant affects every Guest experience with ours restaurants, bars, room service, banquets, and in-hotel cafes. We always deliver an experience that will exceed our Guests' food, beverage, and culinary expectations. What will I be doing? As a Food and Beverage Attendant, you will be responsible for upholding the highest quality standards for the food and beverage (Food and Beverage) operations inside of our restaurants, bars, banquets facilities, in-hotel cafes, and to fulfill room service requests. You will work with your Team Members to deliver a high quality service experience that exceeds customer expectations through the following tasks: Receive orders and serve customer requests completely in a timely manner, including but not limited to serving as a barista or cocktail attendant/bartender, if required Understand menu content, any menu changes, and promotional activities Keep your service area clean, tidy, and well-prepared Efficiently manage the proper settlement of all customer accounts Answer Guest queries in a polite and helpful manner What are we looking for? Food and Beverage Attendants serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Friendly, positive, energetic disposition Committed to delivering exceptional guest service Motivated to learn new skills and techniques Smart and tidy, in appearance Positive and willing to participate on a team and work with a winning attitude Excellent communication skills in the local language Flexible, reliable, and responsive to a range of work situations Prepared to manage a variety of customer types, inquiries, and complaints Knowledge of alcoholic beverages and mixing of drinks Previous food hygiene experience Electronic ordering systems experience Cash handling experience What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

NChef Restaurant is a looking for a highly motivated hard working lady GRE/hostess for our Brigade road outlet... Only Experienced female candidates are welcome to apply.. 2 years of experience as GRE or HOSTESS is must and who knows malayalam is an advantage.. Monthly 2 paid off only... It's an urgent opening... Food & Accommodation ill provided by the company... Shoot resume to :-8606348038 Job Type: Full-time Pay: From ₹14,000.00 per month Benefits: Food provided Paid time off Schedule: Rotational shift Weekend availability Supplemental Pay: Performance bonus Yearly bonus Experience: total work: 1 year (Required) Work Location: In person

Manage Reservations Customer Service Reservation Modifications Maintain Reservation Records Handle No-Shows and Cancellations Track and Report Handle Group Reservations Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Education: Bachelor's (Preferred) Language: English (Required) Work Location: In person

We are a busy restaurant and have an open role for Hostess. You will greet guests as they enter and show them to their table or waiting area. You will also engage with guests to ensure their meal is as good as it should be. To do well in this role, you should be comfortable standing for long periods and managing a very busy shift. Hostess Responsibilities: Greeting guests as they enter and putting them on a waiting list as necessary. Providing guests with menus and answering any initial questions. Seating guests at tables or in waiting areas. Assign guests to tables they prefer while keeping table rotation in mind so that servers receive the right number of customers. Engaging with guests to ensure they're happy with food and service. Responding to complaints and helping to resolve them. Answering phone calls, taking reservations, and answering questions. Knowledge of the menu. Helping out with other positions in the restaurant as needed. Providing great customer service. Hostess Requirements: A high school diploma or equivalent is preferred. Ability to provide top-notch customer service in a fast-paced environment. A positive attitude and ability to work well under pressure with all restaurant staff. Does high-quality work while unsupervised. Able to work in a standing position for long periods of time. Able to safely lift and easily maneuver trays of food when necessary. Willing to follow instructions and ask questions for clarification if needed. Able to handle money accurately and operate a point-of-sale system. Able to work in a busy restaurant environment. Restaurant experience is a plus. Job Types: Full-time, Permanent, Fresher Pay: ₹22,000.00 - ₹35,000.00 per month Benefits: Flexible schedule Food provided Leave encashment Paid sick time Paid time off Provident Fund Schedule: Rotational shift Weekend availability Work Location: In person

Entering new reservations into the system, including booking dates, times, and any special instructions Monitoring room sales and improving sales technique Handling inquiries and obtaining correct information regarding details of reservation Confirming and processing reservation requests Ensuring all information pertaining to reservations are properly taken and entered into the system Managing the reservation schedule to ensure that all available spaces are filled, but that there are enough free rooms for incoming guests Additional duties may include preparing the list of expected arrivals for the front office , assisting in preregistration activities when appropriate, and processing reservation deposits Job Type: Full-time Pay: ₹16,000.00 - ₹20,000.00 per month Benefits: Food provided Schedule: Day shift Education: Bachelor's (Preferred) Experience: Hotel management: 3 years (Required) Work Location: In person

Job description Location:Tablespace - GRE - Mumbai Please find the location below: Altimus 17th floor, Dr, GM Bhosale Marg, opp. Mahindra Tower, B Wing, BDD Chawls Worli, Worli, Mumbai, Maharashtra 400018 Greets and meet clients, candidates, applicants and client visitors. Coordinate security procedures for recording invited guests, delegates, clients. Arranges escorts as needed. Support all access (Contractor Access badges, visitor badges etc) related transaction including but not limited to addition, deletion, or update records in CRMS/DRMS for IBM direct suppliers. Based on request, reconcile the badges, assets and keys assigned to Supplier Personnel. Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Coordinate video and/or web conferencing as needed. Scheduling and confirming appointments, meetings, and events. Perform frequent facility walk throughs to ensure upkeep & maintenance within the premises are maintained at acceptable standards Coordinates catering for meeting and events, approvals for catering expenses and reviews invoices to arrange billing to appropriate department or business unit. Coordinate office supplies and other common use items for the location, such as café supplies, equipment toner, printer paper, freight and shipping supplies etc. Maintains neat appearance reception area, conference rooms café and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition and coordinate for periodical maintenance/services Maintains records and logs of service requests and tracks their status. Coordinate for arranging convenience/hospitality services for guests such as transportation, tickets, reservations, etc. Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Interaction with employees for taking feedbacks/surveys. Support other administrative works which includes but not limited to social activities and events which cultivate a sense of community and celebrate diversity and cultural heritage, audio visual support, event management, capturing the voice of the employees. Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹500,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Education: Bachelor's (Preferred) Experience: Guest relation executive: 2 years (Required) Job Type: Full-time Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Health insurance Provident Fund Experience: Guest relations: 3 years (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person Speak with the employer +91 9513336275

GUEST SERVICE- FITNESS/GYM LOCATION - GURUGRAM SALARY - UPTO 20K-30K MIN EXP IN gym /fitness package SALES /membership sales CONNECT HR@7893677269 FOR FURTHER QUERIES Role Description This is a full-time on-site GUEST SERVICE Representative role located . ThEY will be responsible for handling sales, selling membership packages of gym,phone etiquette, receptionist duties, customer service, reservations, and effective communication on a daily basis. Qualifications Phone Etiquette and Communication skills Receptionist Duties and Customer Service experience Reservations handling skills Excellent interpersonal skills Ability to multitask and prioritize tasks efficiently Proficient in Microsoft Office suite Previous experience in a front desk or customer-facing role is a plus High school diploma or equivalent Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Evening shift Morning shift Rotational shift Weekend availability Supplemental Pay: Commission pay Performance bonus Yearly bonus Education: Bachelor's (Preferred) Experience: gym Sales/guest service: 1 year (Preferred) Language: English (Preferred) Hindi (Preferred) Location: Gurugram, Haryana (Required) Shift availability: Day Shift (Preferred) Work Location: In person

Job Title: Hostess(Female) Location: Udaipur Job Type: Full-time Job Summary: We are seeking an elegant and customer-focused Hostess to join our team. The ideal candidate should have prior experience in hotels or fine-dining restaurants, possess excellent communication skills, and ensure a warm, welcoming atmosphere for guests. Key Responsibilities: Greet and welcome guests in a professional and friendly manner. Escort guests to their tables and present menus. Maintain an accurate waitlist and manage reservations efficiently. Coordinate with the restaurant team to ensure seamless service. Handle guest inquiries and provide information about the restaurant and menu. Ensure the reception area is tidy and presentable. Assist in handling customer complaints with a positive attitude. Maintain a professional appearance, adhering to grooming and dress code standards. Requirements: Experience: Minimum 1 years as a Hostess in a hotel or high-end restaurant. Communication Skills: Fluent in English and Hindi (additional languages are a plus). Personality: Polite, well-groomed, and confident in guest interactions. Tech Skills: Familiarity with reservation software and basic computer knowledge. Availability: Flexible to work shifts, weekends, and holidays as required. Perks & Benefits: Competitive salary package (₹15,000 - ₹20,000) Professional growth opportunities A dynamic and elegant work environment How to Apply: Interested candidates can apply via Email [email protected] *or contact us at WhatsApp: 8287413765 for more details. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Experience: total work: 1 year (Required) Work Location: In person

Bartender Duties · A bartender will check his section daily, he will check the contents of the fridge, if any item is missing from the bar section, he should inform the Bar manager. The bartender has to pay section-wise attention to guests who arrive unexpectedly at any time. · The bartender has acquired wine knowledge of cocktails and mocktails based on his experience so far. He has to be fully prepared; the Bar manager can inquire at any time. · A bartender has to impress the customer by using his talent, he can go to the tables in front of the customers to impress the guests regarding the sale of liquor. · Before joining the bartender section. The bartender will plan what items and wines to use to attract customers. Prepare 10 such items, a bartender should know which item is kept in the section for how long and how to use it so that it gets sold quickly from the bartender section. · Every week the Bartender will share a stock report with the Director and Restaurant Manager · If the bartender is selling wine, he must make a plan a week in advance and get approval from the restaurant manager and director. · A bartender will use all his experience to show customers the beauty of talent like Mixing, garnishing and Serving drinks in order to increase liquor sales. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Food provided Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Application Question(s): Where are you located? Experience: Bartending: 1 year (Preferred) Work Location: In person

Position : Steward Location : Guna, Madhya Pradesh Industry : Hospitality / Resort Experience : 1-3 Years Employment Type : Full-Time Job Responsibilities: Greet and serve guests in a courteous, efficient, and professional manner. Maintain cleanliness and hygiene of dining area and service stations. Assist in table setting, clearing, and replenishing tableware as required. Take food and beverage orders and relay them to the kitchen staff accurately. Ensure timely service and coordinate with kitchen and bar staff. Maintain inventory of crockery, cutlery, and glassware. Follow all resort standards for health, safety, and hygiene. Provide exceptional guest service to enhance the overall resort experience. Eligibility Criteria: Minimum qualification: 10th Pass or above Previous experience in hospitality preferred but freshers can apply Basic knowledge of food & beverages service Good communication and interpersonal skills Presentable and well-groomed personality Willing to work in shifts and under pressure Salary : ₹10,000 – ₹22,000/month (Based on experience) if you want to apply then send your cv Job Type: Full-time Pay: ₹8,086.00 - ₹22,678.14 per month Schedule: Day shift Evening shift Night shift Work Location: In person

Position: Restaurant Server Location: indian desire noida sector- 104 Reports to: : Restaurant Manager / Supervisor Job Summary: The Restaurant Server is responsible for providing exceptional guests service to guests by taking orders, delivering food and beverages, and ensuring guest satisfaction in a timely and professional manner. Servers are the face of the restaurant and are expected to maintain a warm, friendly, and attentive approach at all times. Key Responsibilities: Greet guests warmly and assist them with seating (if needed). Present menus, explain dishes or daily specials, and answer questions about the menu or restaurant. Take accurate food and beverage orders and enter them into the POS system. Ensure timely and correct delivery of food and beverages. Check in with guests to ensure satisfaction and handle any concerns promptly and professionally. Clear and reset tables efficiently. Maintain cleanliness and organization of dining area and service stations. Follow all food safety and hygiene standards. Collaborate with kitchen and bar staff for smooth operation and communication. Process bills and handle payments accurately. Upsell menu items and promote daily specials to enhance guest experience. Qualifications: Previous experience in a restaurant or guest service role is preferred. Excellent communication and interpersonal skills. Ability to work in a fast-paced, team-oriented environment. Positive attitude and strong work ethic. Flexibility to work evenings, weekends, and holidays as needed. Job Types: Full-time, Permanent, Fresher, Internship Pay: ₹9,133.05 - ₹31,226.79 per month Benefits: Provident Fund Work Location: In person

Duties and responsibilities Handle incoming reservation inquiries via phone, email, or online channels, providing information about room availability, rates, packages, and amenities, and assisting guests in making reservations based on their preferences and requirements. Booking processing Accurately input reservation details into the hotel’s reservation system, including guest information, room preferences, special requests, and payment details, ensuring completeness and correctness of reservation records. Guest assistance Assist guests with inquiries, requests, or changes to existing reservations, including modifications to booking dates, room types, or special accommodations, and provide solutions to ensure guest satisfaction and retention. Upselling and promotion Promote hotel services, amenities, and packages to guests during the reservation process, identifying opportunities for upselling or cross-selling to enhance the guest experience and maximize revenue for the hotel. Confirmation and follow-up Confirm reservations with guests via email or phone, providing confirmation details, reservation policies, and relevant information to ensure guests have all necessary information for their upcoming stays. Communication Communicate effectively with other hotel departments, including front office, housekeeping, and sales, to coordinate room assignments, special requests, and guest preferences, ensuring seamless guest experiences from booking to check-out. Problem resolution Address guest concerns or issues related to reservations, such as discrepancies, cancellations, or special requests, and work with relevant departments to resolve problems promptly and satisfactorily. Sales support Support the hotel’s sales and revenue management efforts by identifying opportunities for room sales, optimizing occupancy, and implementing strategies to maximize room revenue and profitability. Reporting and record keeping Maintain accurate records of reservation activities, including guest profiles, booking statistics, and revenue reports, and generate reservation-related reports as needed for management analysis and decision-making. Job Type: Full-time Pay: From ₹15,000.00 per month Benefits: Food provided Work from home Ability to commute/relocate: Kottayam, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Language: Hindi,English,Malayalam,Tamil (Required) Work Location: In person

Job Summary We are seeking a Guest Service Agent to join our team at a prestigious hotel. The ideal candidate will be the first point of contact for guests, providing exceptional service and ensuring a memorable stay. Responsibilities Greet guests upon arrival and assist with check-in and check-out procedures Handle guest inquiries, requests, and complaints promptly and professionally Provide information about hotel facilities, services, and local attractions Manage reservations and room assignments efficiently Maintain a neat and tidy reception area Answer phone calls and direct them to the appropriate department Assist with administrative tasks as needed Experience Previous experience in a hotel or hospitality environment is desirable Excellent communication skills with fluency in multiple languages is advantageous Strong phone etiquette and customer service skills are essential Ability to multitask in a fast-paced environment Knowledge of guest services procedures and standards Job Type: Full-time Pay: ₹30,000.00 - ₹35,000.00 per month Schedule: Day shift Work Location: In person

Should have knowledge of Operating Espresso machine and Cleaning. Should be able to make Coffee and Non Coffee Beverage as per SOP Should have knowledge about Beverage preparation and explain/recommend same to customer. Should be able to multitask as in Beverage preparation, Billing/Cash handling and also Service. Good team player. Job Type: Full-time Pay: ₹13,000.00 - ₹16,000.00 per month Schedule: Fixed shift Experience: total work: 1 year (Preferred) Work Location: In person

Assist with soliciting and managing reservations sales-related opportunities. Manage and provide training and work assignments to Reservations Sales staff. Actively up-sell each business opportunity to maximize revenue. Achieve personal and team related revenue goals. Drive customer loyalty by delivering service excellence throughout each customer experience. Provide service to customers to grow share of the account on behalf of the company. **Candidate Profile:** **Education And Experience** - High school diploma or GED; 3 years experience in sales and marketing, guest services, front desk, or related professional area. OR - 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in sales and marketing, guest services, front desk, or related professional area. **Core Work Activities:** **Understanding Markets & Maximizing Revenue** - Identify new reservations sales business to achieve personal and property revenue goals. - Understand the overall market - competitors" strengths and weaknesses, economic trends, supply and demand, etc. - Close the best opportunities for the property based on market conditions and property needs. - Monitor same-day selling procedures to maximize room revenue and control property occupancy. - Gain understanding of the property's primary target customer and service expectations to offer better business solutions during the program/event. **Conducting Daily Reservations Sales Activities** - Respond to incoming reservations sales opportunities for the property. - Use negotiating skills and creative selling abilities to close on business and negotiate contracts. - Execute and support the operational aspects of business booked. - Assist with monitoring accuracy of reservation sales orders within tracking systems. - Manage waitlist and prioritize order of waitlist contacts to be made. - Prepare work and maintenance orders. **Providing Exceptional Customer Service** - Support the company's service and relationship strategy to drive customer loyalty and satisfaction. - Execute and support the company's customer service standards and property's brand standards. - Provide excellent customer service consistent with the daily service basics of the brand. - Execute exemplary customer service to drive customer satisfaction and loyalty. - Serve the customer by understanding their needs and recommending appropriate features and services. - Handle guest complaints and disputes following instant pacification procedures. **Additional Responsibilities:** - Utilize intranet for resources and information. - Create contracts as required. Marriott International is an equal opportunity employer, hiring a diverse workforce and sustaining an inclusive, people-first culture. Non-discrimination is a core value. Courtyard is passionate about better serving travelers" needs, providing exceptional guest experiences, and fostering a team-oriented environment. Join Courtyard to be part of an ambitious and fun global team dedicated to continuous improvement.,