235 Guest Services Jobs - Page 2

JOB SUMMARY The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. CORE WORK ACTIVITIES Managing Sales Activities Manages sales efforts for the hotel including local corporate and social catering. Works collaboratively with off-property sales channels (e.g., Sales Office, Area Sales, EST) to ensure sales efforts are coordinated, complementary and not duplicative. Responds to incoming catering opportunities for the hotel. Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals. Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for the hotel based on market conditions and hotel needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Designs, develops and sells creative catered events. Maximizes revenue by up-selling packages and creative food and beverage. Manages catering sales revenue and operation budgets, and provides forecasting reports. Develops menus which drive sales. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Participates in and practices daily service basics of the brand. Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company. Providing Exceptional Customer Service Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction. Executes and supports the company’s Customer Service Standards and hotel’s Brand Standards. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Gains understanding of the hotel’s primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Develops a close working relationship with operations to ensure execution of strategies at the hotel level. Additional Responsibilities Performs other duties, as assigned, to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Job Details Job title Associate Director of Catering Sales Position Type Full Time Job ID 25112758 Additional Info Career area Sales & Marketing Location(s) JW Marriott Hotel Kolkata Beware of recruiting scams. Marriott maintains a ‘no fees’ recruitment policy. We do not ask for money or charge fees to an applicant as part of the application process.

We're Hiring – Guest Relations Executive Brand: Crestmont Manral Resort Location: Madanpur Bora, near Hanuman Dham, Chhoi, Ramnagar, Uttarakhand – 244715 Position: Guest Relations Executive – 1 Opening Experience Required: 1–2 Years in Guest Relations / Front Office Crestmont Manral Resort is looking for a warm, courteous, and customer-focused Guest Relations Executive to create exceptional experiences for our guests in the heart of nature. Key Responsibilities: Welcome and assist guests during check-in and check-out Handle guest queries, feedback, and special requests Coordinate with other departments to ensure guest satisfaction Promote in-house services and maintain positive guest relations Manage guest complaints with professionalism and a positive attitude Candidate Requirements: 1–2 years of experience in guest relations or front office Strong communication and interpersonal skills Pleasant personality and problem-solving mindset Basic knowledge of hotel software systems preferred Why Join Crestmont Manral Resort? Beautiful work environment near Jim Corbett Supportive team and professional growth Competitive salary and incentives Job Type: Full-time Pay: ₹9,167.01 per month Benefits: Food provided Schedule: Day shift Night shift Work Location: In person Speak with the employer +91 9818019369

Food and Beverage Associate A Food and Beverage Associate affects every Guest experience with ours restaurants, bars, room service, banquets, and in-hotel cafes. We always deliver an experience that will exceed our Guests' food, beverage, and culinary expectations. What will I be doing? As a Food and Beverage Associate, you will be responsible for upholding the highest quality standards for the food and beverage (Food and Beverage) operations inside of our restaurants, bars, banquets facilities, in-hotel cafes, and to fulfill room service requests. You will work with your Team Members to deliver a high quality service experience that exceeds customer expectations through the following tasks: Receive orders and serve customer requests completely in a timely manner, including but not limited to serving as a barista or cocktail attendant/bartender, if required Understand menu content, any menu changes, and promotional activities Keep your service area clean, tidy, and well-prepared Efficiently manage the proper settlement of all customer accounts Answer Guest queries in a polite and helpful manner What are we looking for? Food and Beverage Associates serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Friendly, positive, energetic disposition Committed to delivering exceptional guest service Motivated to learn new skills and techniques Smart and tidy, in appearance Positive and willing to participate on a team and work with a winning attitude Excellent communication skills in the local language Flexible, reliable, and responsive to a range of work situations Prepared to manage a variety of customer types, inquiries, and complaints Knowledge of alcoholic beverages and mixing of drinks Previous food hygiene experience Electronic ordering systems experience Cash handling experience What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

You are a recruitment firm based in Delhi/NCR known as Innovative Talent Solutions, specializing in providing customized manpower solutions to various industries. Your team is composed of experienced professionals who excel in delivering recruitment services with excellence and integrity. Despite being a small team, you have a global presence, extending your services to the USA, while your headquarters are located in New Delhi. Currently, you are looking to hire a Senior Restaurant Manager for a full-time position in Udaipur. This role requires the candidate to oversee operational activities, ensure excellent guest service, and provide effective team leadership within the restaurant industry. Ideal candidates should have a minimum of 10 years of relevant experience and should be able to align operational strategies with the long-term goals of the restaurant. The ideal candidate should possess the following qualifications and skills: - Demonstrated leadership skills to inspire and direct staff effectively. - Exceptional customer service abilities to uphold high levels of guest satisfaction. - Experience in inventory management to maintain optimal stock levels and minimize waste. - Strong budgeting skills for efficient resource allocation and financial planning. - Effective team management capabilities to supervise training, performance, and well-being of team members. - Previous experience in menu planning to contribute to culinary design and innovation. - Excellent communication skills for clear interaction with both staff and guests. - Proficiency in operations and guest services to ensure the smooth daily functioning of the restaurant. As a Senior Restaurant Manager, your responsibilities will include: - Leading daily operations to ensure quality service, adherence to standards, and profitability. - Developing and implementing strategic plans for restaurant improvement and growth. - Overseeing guest services to ensure exceptional customer experiences and handle inquiries effectively. - Managing budgets, forecasts, and financial reports to maintain financial health. - Supervising inventory management to ensure appropriate stock levels and minimize wastage. - Recruiting, training, and managing restaurant staff to create a collaborative and efficient work environment. - Coordinating menu planning and updates in collaboration with the culinary team. - Ensuring compliance with health and safety regulations to maintain a safe environment for staff and guests. Preference will be given to candidates who have experience with the following reference brands: WHISKEY, SAMBA, COMORIN, DELHI CLUB HOUSE.,

Are you a driven individual with a passion for hospitality and operations Join Stay10 as a Hotel Management (Operations) intern and gain hands-on experience in the fast-paced world of hotel management. As an intern with us, you will have the opportunity to enhance your interpersonal skills, knowledge in MS-Excel, and hone your effective communication abilities. You will work closely with our experienced team to ensure the smooth day-to-day operations of our hotel. Key Responsibilities Assist in coordinating daily operations, including guest services, housekeeping, and maintenance. Support in managing reservations, check-ins, and check-outs using MS-Excel. Engage with guests to ensure their satisfaction and address any concerns promptly. Collaborate with various departments to optimize efficiency and guest experiences. Assist in creating reports and analyzing data to improve operational processes. Participate in staff training sessions to enhance your skills and knowledge. Contribute innovative ideas to enhance the overall guest experience at Stay10. If you are a proactive, detail-oriented individual looking to kickstart your career in hotel management, apply now to become a part of our dynamic team at Stay10! About Company: Stay10 service apartments for a short stay in Indore are ideal for vacations, corporate retreats, business, and leisure travelers. We like to make the guests feel more welcome and supported. Our range of services is cost-effective, convenient, and comfortable which makes us the perfect choice for a stay. We specialize in offering you space, privacy, and value more than typical hotel offerings.,

JOB SUMMARY Responsible for the management of all aspects of Concierge functions in accordance with hotel standards. Directs, implements and maintains a concierge service and management philosophy that serves as a guide to respective staff. Responsible for developing and maintaining the acknowledgment and service of all guests visiting the location. Ensures all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay. CANDIDATE PROFILE Education and Experience High school diploma or GED; 3 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 1 year experience in the guest services, front desk, or related professional area. CORE WORK ACTIVITIES Maintaining Concierge Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish work. Keeps concierge team focused on the critical components of operations to drive guest satisfaction and the desired financial results. Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Establishes an effective database to be used by all team members for restaurant and local attractions. Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences. Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping). Maintains awareness of cultural differences needed to meet guest's specific needs and requirements. Provides check-in and check-out services and handles reservations when needed. Maintains knowledge of rooms and their locations, services and facilities of the hotel. Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out. Responds to emergency situations using appropriate procedures. Maintains awareness of daily operations and events at the hotel. Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements Complete and communicates employee schedules. Provides warm welcome and anticipation of guest needs throughout their stay. Inspects grooming and attire of staff and makes recommendations for immediate rectification of any deficiencies. Managing Concierge Team Supervises all activities of concierge team. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Ensuring Exceptional Customer Service Ensures concierge team provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Supporting Human Resource Activities Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Job Details Job title Concierge Manager Position Type Full Time Job ID 25112306 Additional Info Career area Rooms & Guest Services Operations Location(s) The Ritz-Carlton Pune Beware of recruiting scams. Marriott maintains a ‘no fees’ recruitment policy. We do not ask for money or charge fees to an applicant as part of the application process.

We are looking for a warm, professional, and guest-focused Guest Relation Executive to join our resort team. You will be the face of our hospitality, ensuring each guest receives exceptional service from arrival to departure. Key Responsibilities: Welcome guests with warmth and professionalism Handle guest check-ins/outs and special requests Resolve guest concerns promptly and efficiently Coordinate with other departments to ensure seamless guest experiences Maintain guest records and feedback for continuous improvement Requirements: Excellent communication and interpersonal skills Previous experience in guest relations or front office (hospitality preferred) Proficient in English; additional languages a plus Pleasant personality and strong problem-solving skills Benefits: Competitive salary Meals and accommodation Growth opportunities in a luxury hospitality environment Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Food provided Schedule: Day shift Evening shift Morning shift Rotational shift Work Location: In person

The Summary of Outlet It is located in Wankhede Stadium, is a premium venue ideal for weddings and events. Known for great food, service, and elegant interiors, it accommodates up to 200 guests and allows outside catering and decor. Job Title: Hostess Location: Marine Drive, Mumbai Salary: ₹18,000 – ₹20,000 per month + Tips + Meals Duty Hours: 10 hours per day Shift Type: Straight Shift Weekly Off: 1 day per week (as per standard schedule) Job Responsibilities: Greet and welcome guests with warmth and professionalism Manage guest seating and reservations efficiently Coordinate with service staff to ensure a smooth guest experience Maintain cleanliness and presentation at the front desk area Handle guest inquiries and provide accurate information about the venue Assist in managing the flow of guests during events and banquets Requirements: Prior experience as a hostess or in a customer-facing hospitality role preferred Pleasant personality, good communication skills, and grooming standards Ability to remain calm and courteous under pressure Fluency in English and Hindi. Must be punctual, reliable, and team-oriented Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Benefits: Food provided Schedule: Day shift Experience: Guest services: 2 years (Preferred) Work Location: In person

We are looking for a smart and vibrant candidate for our 3 star hotel Position : GSA (Guest service associate) - Male Candidate Experience : 1 to 2 years Knowledge in Accounting , Guest handling Reception cum Front office management Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Internet reimbursement Leave encashment Paid sick time Paid time off Work Location: In person

Guest relations and hospitality associate required with confident communication skills. Friendly, social, outgoing skills to greet guests, providing services and facilities to their needs and concerns. Managing multiple tasks and resolving guest hospitality effectively with comfort level of social behavior. Being with flexible approach level with guests with adaptable hospitable nature. Must be communicative, confident, outgoing with no time/travel binding. Good with social media ,organising events, shows and other coordination roles. Job Type: Full-time Pay: ₹40,000.00 - ₹60,000.00 per month Schedule: Rotational shift Ability to commute/relocate: Karol Bagh, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Willingness to travel: 100% (Preferred) Work Location: In person Speak with the employer +91 8826447646

The Hotel Front Office Associate is the first point of contact for guests and plays a pivotal role in creating a welcoming and memorable experience. This role is responsible for handling all aspects of guest check-in and check-out, managing reservations, providing concierge services, and ensuring guest satisfaction throughout their stay. The ideal candidate will possess exceptional customer service skills, a friendly and professional demeanor, and a strong ability to multitask in a fast-paced environment. Key Responsibilities: * Guest Check-in and Check-out: * Warmly greet guests upon arrival, verify reservation details, and efficiently complete the check-in process, including registration, assigning rooms, and issuing room keys. * Process guest payments accurately, handle cash, credit card transactions, and foreign currency exchange, and ensure all billing is correct. * Perform efficient and friendly guest check-out, process final payments, and assist with luggage or transportation needs. * Address any guest concerns or billing discrepancies professionally and resolve them promptly. * Reservations Management: * Handle incoming reservation inquiries via phone, email, and in-person, providing accurate information about room availability, rates, and hotel facilities. * Process new reservations, modifications, and cancellations accurately using the Property Management System (PMS). * Upsell hotel services and facilities where appropriate to enhance the guest experience. * Guest Services and Concierge: * Provide comprehensive information about hotel facilities, services, local attractions, dining options, and transportation. * Assist guests with special requests, such as wake-up calls, taxi bookings, restaurant reservations, and tour arrangements. * Handle guest complaints and challenging situations with empathy and professionalism, striving for immediate resolution or escalating to management when necessary. * Maintain a thorough knowledge of hotel emergency procedures and safety protocols. * Communication and Coordination: * Communicate effectively with other hotel departments (Housekeeping, F&B, Maintenance) to ensure guest requests are fulfilled and operational issues are addressed. * Maintain accurate guest records and update profiles with preferences and important notes. * Answer incoming calls and direct them to the appropriate department or individual. * Handle incoming and outgoing mail, packages, and faxes for guests and the hotel. * Administrative and Operational Support: * Maintain a clean, tidy, and organized front desk and lobby area. * Perform night audit duties if required, ensuring all daily transactions are balanced and reported. * Handle hotel safe deposit box procedures and key control. * Complete daily shift reports and other administrative tasks as assigned. * Adhere to all hotel policies, procedures, and brand standards. Qualifications: * Education: High school diploma or equivalent required. A diploma or degree in Hospitality Management, Tourism, or a related field is highly preferred. * Experience: Previous experience (1-2 years preferred) in a customer service role, preferably in a hotel front office or similar hospitality environment. * Skills: * Exceptional verbal and written communication skills in English and Bengali ( proficiency in Hindi is a plus due to local context). * Proficiency in using Property Management Systems (PMS) like Opera, Fidelio, or similar. * Strong computer skills, including Microsoft Office Suite (Word, Excel, Outlook). * Excellent interpersonal and customer service skills with a genuine desire to assist guests. * Ability to handle cash and process financial transactions accurately. * Strong organizational skills and attention to detail. * Ability to multitask and work efficiently under pressure in a fast-paced environment. * Problem-solving abilities and a calm demeanor during difficult situations. * Professional appearance and positive attitude. Working Conditions: * Primarily an indoor office environment within the hotel lobby. * May require extended periods of standing and sitting. * Ability to lift and carry light objects (e.g., guest luggage). * Flexibility to work various shifts, including mornings, evenings, weekends, and holidays, as per the hotel's operational needs. Job Type: Full-time Pay: ₹8,000.00 - ₹9,000.00 per month Benefits: Food provided Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Rotational shift Language: Hindi (Preferred) English (Preferred) Work Location: In person

Key Responsibilities : Greet guests warmly and assist with check-in and check-out processes under supervision. Handle guest inquiries, requests, and complaints politely and efficiently, escalating to supervisors when needed. Assist with reservations, room assignments, and guest registration procedures. Learn to operate the Property Management System (PMS) and other front office tools. Provide information about the hotel, its services, local attractions, and transportation. Answer phone calls professionally and transfer to appropriate departments. Maintain the cleanliness and organization of the front desk and lobby area. Learn and follow safety, security, and emergency procedures. Assist in preparing daily reports, guest lists, and shift handovers. Shadow experienced front office associates to understand guest service standards INDHOTEL

Handling and managing reservations process through various communication platforms Monitor room sales an improve sales technique Handle inquiries and obtain correct information regarding details of reservation Confirm and process reservation requests. Ensure all information pertaining to reservations are properly taken and entered into the system Keep up to date rooms available for sale and any changes in hotel room rates Help maximise room sales by upselling to a higher category Maintain and update all room reservation transactions, room availabilites Handle group bookings as well as end to end reservations processes Check arrival list for next day arrival bookings Work closely with Sales and Front Desk and other departments, to ensure guest requirements are met Perform any other duties as assigned by management Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Work Location: In person

Greet and welcome guests as they arrive with a friendly and approachable attitude Manage table reservations, walk-ins, and waiting lists efficiently Escort guests to their tables and present menus Maintain a clean and organized reception/hostess area Provide accurate wait time estimates and inform guests about table availability Coordinate with serving staff and kitchen to ensure smooth table turnover Answer incoming calls regarding reservations, hours, and general inquiries Handle guest complaints or direct them to the manager when necessary Monitor guest satisfaction and respond to special needs or requests Assist with menu distribution, promotional material placement, and décor as needed Maintain a professional appearance and a positive demeanor at all times Previous experience as a hostess or in customer-facing hospitality roles preferred Excellent verbal communication and interpersonal skills Professional appearance and friendly attitude Ability to multitask and stay calm under pressure Knowledge of reservation systems (OpenTable, Resy, or similar) is a plus Flexible to work evenings, weekends, and holidays Basic knowledge of food and beverages is an advantage Job Types: Full-time, Permanent Pay: ₹8,486.61 - ₹16,000.00 per month Benefits: Food provided Provident Fund Schedule: Day shift Work Location: In person

Position: Guest Relations Executive Location: Bandra West, Mumbai Experience Required: 2 years to 4 years Job Description We are looking for a warm, enthusiastic, and service-oriented Guest Relations Associate to join our team in Bandra West. The ideal candidate will play a key role in delivering exceptional guest experiences, ensuring satisfaction from arrival to departure. Key Responsibilities Guest Arrival & Departure: Greet guests warmly, assist with check-in/check-out, and ensure a smooth and pleasant experience. Information & Assistance: Provide guests with accurate details about hotel services, facilities, and local attractions via phone, email, or in person. Complaint Resolution: Handle guest concerns and complaints promptly and professionally Liaise with housekeeping, front desk, F&B, and other departments to fulfil guest needs and requests. Manage VIP guest arrivals/departures, including special arrangements and preferences. Maintain up-to-date records of guest information, preferences, and service reports.Ensure service excellence and guest satisfaction in alignment with hotel standards. Inform guests about ongoing offers, services, and packages. Key Skills & Requirements Coordination with Departments: VIP Guest Handling: Record Keeping: Upholding Standards: Promotions & Services Excellent communication (verbal & written) Pleasing personality with a customer-centric approach Strong problem-solving and time management skills Ability to multitask and adapt to dynamic guest needs Fluency in English; knowledge of other languages is a plus Basic computer literacy and familiarity with guest management systems To Apply Please share your CV along with a recent photograph Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Commuter assistance Flexible schedule Food provided Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Work Location: In person

Responsibility is to overseeing all aspects of the dining experience, managing service workflow, and ensuring compliance with health and safety regulations . Maintaining guest satisfaction is a primary focus, involving direct interaction and immediate problem-solving. 1.A service associate identifies and solves customer inquiries and problems. 2.Interacts with customers or end users to process orders, offer assistance with complaints, or provide information on the company. 3.Deliver F&B services in accordance to departmental standards and procedures. Check on table setting,Ensure that food and beverage are served promptly to the guests once they are ready, such that they arrive at the patrons' table at the correct temperature. Minimum Qualification - Diploma in HOTEL Management. Job Type: Full-time Pay: ₹14,000.00 - ₹18,000.00 per month Benefits: Food provided Schedule: Day shift Morning shift Rotational shift Supplemental Pay: Overtime pay Experience: Food service: 3 years (Preferred) total work: 4 years (Preferred) Work Location: In person

As an F&B Associate, will play a crucial role in providing exceptional service to guests in our food and beverage department. Your responsibilities will include taking orders, serving food and drinks, ensuring cleanliness, and maintaining compliance with health and safety standards. The duties and responsibilities of a Waiter : Setting up marquees, arranging tables and assisting with the preparation of event spaces Greeting guests as they arrive at the venue, directing guests to tables, providing menus and taking orders Delivering food from the kitchen to guests at the table or to a self-service area Assisting Chefs by washing vegetables, assembling sandwiches, sourcing ingredients from the stock room or plating up dishes Keeping any bar and drink service areas fully stocked with beverages Taking drinks orders and serving drinks to guests at their table or throughout the venue Opening wine bottles at the table and pouring drinks for guests Wiping down tables and chairs, removing rubbish and clearing event spaces Job Type: Full-time Pay: ₹12,000.00 - ₹14,000.00 per month Benefits: Food provided Schedule: Day shift Evening shift Morning shift Rotational shift Education: Bachelor's (Preferred) Experience: total work: 5 years (Preferred) Food service: 2 years (Preferred) Guest services: 2 years (Preferred) Guest relations: 3 years (Preferred) Language: English, Malayalam, Tamil, Hindi (Preferred) Work Location: In person

Good computer knowledge. Assisting reservations. Telemarketing Job Types: Full-time, Fresher Pay: ₹8,000.00 - ₹10,000.00 per month Schedule: Day shift Work Location: In person

Job Summary: The Restaurant Hostess is the first point of contact for guests and plays a key role in creating a welcoming dining experience. She greets guests, manages reservations, organizes seating arrangements, and ensures excellent guest service from arrival to departure. Key Responsibilities: Warmly greet guests as they arrive and thank them as they leave. Manage reservations, waitlists, and walk-in guests efficiently. Escort guests to their tables, present menus, and introduce their server. Coordinate table rotation and monitor dining room flow to optimize seating. Handle guest inquiries and complaints courteously and professionally. Maintain the cleanliness and presentation of the reception and waiting areas. Communicate with servers and kitchen staff to ensure timely table readiness. Maintain accurate reservation and guest records as required. Assist with phone calls, take reservations, and answer questions about the restaurant and menu. Support special events, promotions, or private dining arrangements as needed. Required Skills & Qualifications: High school diploma or equivalent; hospitality training is an advantage. 2 - 3 Years experience as a hostess or front-of-house staff in a restaurant or hotel preferred. Excellent verbal communication and interpersonal skills. Well-groomed appearance with a friendly and welcoming attitude. Ability to work in a fast-paced environment and handle busy seating periods. Basic knowledge of reservation systems is an advantage. Flexibility to work shifts, weekends, and holidays. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Food provided Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Work Location: In person

Greet customers and hand out menus. Take meal and beverage orders from customers and place these orders in the kitchen. Make menu recommendations and inform patrons of any specials. Deliver meals and beverages to tables when they have been prepared. Check that customers are satisfied with their meal. Prepare the bill for tables when requested. Cash up bills and ensure that the correct amount has been paid. Administer change to tables if needed Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per month Education: Diploma (Preferred) Experience: Guest relations: 1 year (Preferred) Guest services: 1 year (Preferred) Work Location: In person Speak with the employer +91 7736810999

Responsibilities: Welcome guests and assist with check-in/check-out Handle guest queries and provide service support Coordinate with housekeeping and restaurant as needed Maintain cleanliness and order at the front office and guest areas Support the team with basic service tasks when required Requirements: Minimum 1-2 years experience in front office and guest service preferred. Good communication and hospitality skills Punctual, responsible, and team-friendly Call employer: 8075855587 Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Day shift Ability to commute/relocate: Calicut, Kerala: Reliably commute or planning to relocate before starting work (Required) Experience: Front Office: 2 years (Preferred) Work Location: In person

Job Title: Reservations Executive Location: Coco Lagoon Resort Job Summary: The Reservations Executive is responsible for managing all reservations inquiries, processing bookings, and ensuring that guest expectations are met from the first point of contact. This role is pivotal in maximizing occupancy, providing excellent guest service, and ensuring a smooth guest experience from the moment of booking through to arrival. Key Responsibilities: Handle incoming reservation inquiries via phone, email, and online platforms (MMT, Agoda etc.). Process reservations promptly, ensuring accurate input into the booking system (PMS). Communicate with guests to understand their requirements and recommend suitable room categories, packages, and offers. Conduct Sales Tele calls and Collaborate with the sales and marketing team to manage promotions, seasonal offers, and rate management. Update room availability and rates in coordination with the Revenue Management team. Monitor booking patterns to maximize revenue and minimize booking errors or discrepancies. Ensure adherence to the agreed pricing and discount structures with OTA partners like Make My Trip (MMT). Manage guest requests, special needs, and other inquiries related to the reservation process. Coordinate with other departments (Front Office, Housekeeping, F&B) to ensure seamless guest service. Maintain accurate records of reservation data, cancellations, and modifications. Assist with generating reports for occupancy, revenue, and forecasting. Provide support in resolving guest concerns or issues related to reservations. Ensure compliance with Coco Lagoon Resort's policies, including deposit, cancellation, and payment procedures. Skills and Qualifications: Bachelor’s degree in Hospitality, Business, or a related field preferred. Minimum 1-2 years of experience in a reservations or guest services role, preferably in a resort or hotel. Proficient in hotel management software (PMS) and OTA booking platforms. Strong communication skills, both verbal and written. Excellent organizational and multitasking abilities. Detail-oriented with a focus on accuracy and customer satisfaction. Ability to work in a fast-paced environment and handle high-volume inquiries. Familiarity with travel agent commission structures and OTA pricing strategies is a plus. Work Schedule: Full-time, with flexibility to work weekends and holidays as required. Salary: Competitive salary based on experience, along with performance-based incentives. Job Types: Full-time, Permanent Pay: ₹19,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Leave encashment Provident Fund Schedule: Day shift Evening shift Morning shift Supplemental Pay: Commission pay Yearly bonus Application Question(s): own travel bike Experience: total: 1 year (Required) Location: Saibaba Colony, Coimbatore, Tamil Nadu (Required) Work Location: In person

To provide a warm, friendly and efficient food and beverage service to our guests, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations Job Types: Full-time, Fresher Pay: ₹12,000.00 - ₹18,000.00 per month Benefits: Food provided Paid time off Provident Fund Schedule: Day shift Experience: total work: 1 year (Preferred) Work Location: In person

-Indenting materials -Preparing food as per the order -Mis em blae for next day -Managing / work allocations to the subordinat -Assisting daily menu planning Job Type: Full-time Pay: ₹18,000.00 - ₹24,000.00 per month Benefits: Food provided Schedule: Rotational shift Experience: total work: 1 year (Preferred) Work Location: In person

Greet and welcome guests warmly upon arrival at the restaurant. Assist guests with seating arrangements and ensure prompt service coordination. Handle guest queries, requests, and complaints in a professional and courteous manner. Maintain a pleasant and approachable demeanor to enhance the guest experience. Coordinate with service and kitchen staff to ensure smooth dining operations. Monitor guest satisfaction and gather feedback for continuous improvement. Maintain reservation records and manage walk-in guest flow efficiently. Ensure the dining area is presentable and ready to receive guests at all times. Must have excellent communication, interpersonal, and problem-solving skills. Prior experience in guest relations or hospitality is preferred. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹15,000.00 per month Benefits: Food provided Schedule: Day shift Weekend availability Work Location: In person Speak with the employer +91 9309493801