Guest Relations & Admin Executive, Mumbai, Malad, Female

Job Summary

We are seeking a Guest Service Agent to join our team at a prestigious hotel. The ideal candidate will be the first point of contact for guests, providing exceptional service and ensuring a memorable stay.

Responsibilities

• Greet guests upon arrival and assist with check-in and check-out procedures
• Handle guest inquiries, requests, and complaints promptly and professionally
• Provide information about hotel facilities, services, and local attractions
• Manage reservations and room assignments efficiently
• Maintain a neat and tidy reception area
• Answer phone calls and direct them to the appropriate department
• Assist with administrative tasks as needed

Experience

• Previous experience in a hotel or hospitality environment is desirable
• Excellent communication skills with fluency in multiple languages is advantageous
• Strong phone etiquette and customer service skills are essential
• Ability to multitask in a fast-paced environment
• Knowledge of guest services procedures and standards

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Schedule:

• Day shift

Work Location: In person