Front Office Manager / Assistant Front Office Manager

The Courtyard Aravali Resort in Faridabad, Haryana, India is seeking a dedicated and experienced individual to join our team as a Front Office Manager. As the Front Office Manager, you will be responsible for overseeing all front office functions and staff members, including Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop. Your role will involve working closely with managers and employees to ensure the smooth execution of all front office operations, from guest arrival to departure procedures. Your ultimate goal will be to enhance guest and employee satisfaction while optimizing the financial performance of the department. To qualify for this position, you must possess a high school diploma or GED, along with at least 4 years of experience in guest services, front desk, or a related professional area. Alternatively, a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, along with 2 years of relevant experience, will be considered. Key responsibilities of the Front Office Manager include leading the Guest Services Team by fostering trust, respect, and cooperation among team members, setting and exceeding goals, managing day-to-day operations to ensure customer satisfaction, and prioritizing tasks to achieve desired financial results. You will also be responsible for ensuring compliance with all Front Office policies, maintaining exceptional customer service standards, and conducting human resource activities such as coaching, mentoring, and performance appraisals. At Courtyard, we believe in providing equal opportunities to all individuals and celebrate the diverse backgrounds and experiences of our associates. As a member of the Marriott International family, you will be part of a global team dedicated to serving the needs of travelers worldwide. If you are a passionate achiever who thrives on exceeding guest expectations, values teamwork, and is committed to continuous improvement, we invite you to join us at Courtyard and embark on a rewarding career journey.,