320 Guest Services Jobs - Page 4

*Job Description* A Guest Relationship Executive at Odespa Wellness would likely be responsible for ensuring a positive and memorable experience for all guests visiting the wellness center. The primary focus would be on providing excellent customer service, building strong relationships with guests, and ensuring their needs are met. Below is a general overview of what the job description may look like: *Key Responsibilities*: Guest Interaction & Customer Service: Greet and welcome guests in a warm, friendly, and professional manner. Provide personalized recommendations on services and products based on guests' preferences and wellness goals. Handle guest inquiries, concerns, and feedback, resolving issues promptly to ensure satisfaction. Relationship Building: Establish and maintain strong relationships with regular and new clients. Follow up with guests post-visit to ensure satisfaction and encourage repeat visits. Keep track of guest preferences, visit history, and any special requests for future visits. Administrative Support: Maintain accurate records of guest information, bookings, and preferences in the system. Assist with scheduling appointments and ensuring seamless service delivery. Assist in managing guest databases and CRM systems. Promotions & Upselling: Inform guests about ongoing promotions, new treatments, and wellness products available. Upsell additional services or products based on the guest’s preferences and needs. Collaboration: Work closely with other team members (therapists, receptionists, wellness coaches) to ensure a smooth guest experience. Assist in the planning and execution of special events or wellness workshops. Maintaining Facility Standards: Ensure the wellness center is always clean, well-organized, and welcoming. Monitor guest flow to minimize wait times and ensure guests’ comfort. Desired Skills and Qualifications: Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Ability to remain calm and professional in high-pressure situations. Prior experience in customer service, hospitality, or a wellness setting is preferred. Passion for wellness, health, and providing exceptional guest experiences. Familiarity with CRM systems and booking software is a plus. Job Type: Permanent Pay: ₹15,000.00 - ₹23,000.00 per month Work Location: In person Speak with the employer +91 7207923213

As a trainee captain, you'll learn to lead and manage, focusing on food and beverage service quality while gaining practical experience and understanding of the industry, ultimately preparing you to handle F&B outlet operations under supervision. Monitor and ensure smooth F&B service operations, including following standard operating procedures (SOPs). Assist in organizing duty rosters for service staff and provide guidance and support under the supervision of a senior captain. Address guest needs and ensure a positive dining experience, actively participating in guest interaction. Assist in tracking costs and maintaining inventory, contributing to efficient operations. Help maintain and implement SOPs for quality service and assist in training new staff members. Gain practical experience in various aspects of F&B service, including menu planning, guest interaction, and conflict resolution. Introduce innovative ideas for generating targeted sales. Explaining different menu items and offering recommendations Answering any questions about the ingredients of a dish on the menu Addressing any guests complaints or requests Deliver quality customer service to all guests. Take reservations and inquire about the purpose of the visit. Greet each guest promptly and courteously with a good smile and body language. Present the menu and share promotions, specials, and items with customers. Oversee a team of servers who are assigned to his/her shift. Key orders in the point-of-sale system efficiently. Assist the manager by getting involved in the planning and organizing of special events. Follow Food & Beverage Safety and Hygiene policies and procedures. Complete opening, operating, and closing procedures. Escalate guests complain to duty manager if unable to conduct service recovery. Implement plans to deliver excellent service for outlets. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Food provided Health insurance Provident Fund Ability to commute/relocate: Koregaon Park, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Experience: Total Work: 5 years (Preferred) License/Certification: Hotel Management Certificate (Preferred) Work Location: In person

Greeting and welcoming guests when they enter Thanking guests and conveying gratitude while they are exiting Explaining different menu items and offering recommendations Answering any questions about the ingredients of a dish on the menu Serving food and beverages to guests, if required Presenting the final bill to guests for payment Timing different dishes effectively to maximize the dining experience Addressing any guests complaints or requests Deliver quality customer service to all guests. Take reservations and enquire purpose of visit. Greet each guest promptly and courteously with good smile and body language. Present menu and share promotions, specials and items to customers. Take food and beverage orders, repeat orders to guests and inform guest of estimated time to serve. Oversee a team of servers who are assigned to his/her shift. Key orders in the Point-of-Sale system efficiently. Process payment and check bills promptly. Maintain cleanliness of the outlet. Assist manager by getting involved in planning and organizing of special events. Check food and beverage inventories and stocks in a consistent and accurate manner. Follow Food & Beverage Safety and Hygiene policies and procedures. Complete opening, operating, and closing procedures. Handle problem with cashier payments. Escalate guests complain to duty manager if unable to conduct service recovery. Implement plans to deliver excellent service for outlet. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Food provided Health insurance Provident Fund Ability to commute/relocate: Goa, Goa: Reliably commute or planning to relocate before starting work (Preferred) Experience: Total: 5 years (Preferred) License/Certification: Hotel Management Certificate (Preferred) Work Location: In person

Guest Reception : Warmly welcoming guests upon arrival and ensuring a smooth check-in and check-out process. Information Provision : Offering detailed information about hotel services, amenities, and local attractions. Complaint Resolution : Addressing and resolving guest complaints promptly and professionally. VIP Guest Management : Overseeing the arrival and departure of VIP guests, ensuring their specific needs are met. Coordination with Departments : Collaborating with other departments to fulfill guest requests and ensure seamless service delivery. Feedback Collection : Gathering guest feedback to identify areas for improvement and enhance service quality. Record Maintenance : Keeping accurate records of guest interactions and transactions Educational Background : A bachelor's degree in Hospitality Management or a related field. Experience : Prior experience in customer service, preferably within the hospitality sector. Communication Skills : Excellent verbal and written communication abilities. Problem-Solving Abilities : Strong skills in addressing and resolving issues efficiently. Multitasking : Ability to handle multiple tasks simultaneously in a fast-paced environment. Technical Proficiency : Familiarity with hotel management software and reservation systems. Language Skills : Proficiency in multiple languages is advantageous Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹38,000.00 per month Benefits: Health insurance Provident Fund Experience: Guest relation Executive : 2 years (Required) Language: English (Required) Location: Bengalore, Karnataka (Required) Work Location: In person Speak with the employer +91 9513336275

Job description Looking for good candidates for Front Office, Housekeeping, F&B Service and Kitchen who are willing to work with one of the best chains. Candidates with experience and a keen interest for guest services would be preferred Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹12,000.00 per month Benefits: Food provided Schedule: Rotational shift Experience: total work: 1 year (Required) Work Location: In person Job Type: Permanent Pay: ₹10,000.00 - ₹12,000.00 per month Benefits: Food provided Paid sick time Ability to commute/relocate: Tinsukia, Gangtok, Sikkim: Reliably commute or planning to relocate before starting work (Required) Work Location: In person

Greet customers and hand out menus. Take meal and beverage orders from customers and place these orders in the kitchen. Make menu recommendations and inform patrons of any specials. Deliver meals and beverages to tables when they have been prepared. Check that customers are satisfied with their meal. Prepare the bill for tables when requested. Cash up bills and ensure that the correct amount has been paid. Administer change to tables if needed Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per month Education: Diploma (Preferred) Experience: Guest services: 1 year (Preferred) Guest relations: 1 year (Preferred) Hotel or Restaurant: 1 year (Preferred) Work Location: In person Speak with the employer +91 7736810999

Greeting guests as they enter, and putting them on a waiting list as necessary. Providing guests with menus and answering any initial questions. Seating guests at tables or in waiting areas. Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers. Engaging with guests to ensure they're happy with food and service. Responding to complaints and helping to resolve them. Answering phone calls, taking reservations and answering questions. A knowledge of the menu. Helping out with other positions in the restaurant as needed. Providing great customer service Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per month Education: Diploma (Preferred) Experience: Guest services: 1 year (Preferred) Guest relations: 1 year (Preferred) Hotel or Restaurant: 1 year (Preferred) Work Location: In person

You will be responsible for managing the daily operations of the hotel as a Duty Manager located in Nagpur. Your main duties will include ensuring guest satisfaction, overseeing staff, and ensuring compliance with company policies to maintain a smooth and efficient hotel operation. Your responsibilities will involve coordinating front desk activities, managing reservations, addressing guest concerns, supervising maintenance and housekeeping, and ensuring the overall safety of the hotel premises. You will be expected to demonstrate strong leadership and staff management skills, excellent communication abilities, and the capacity to handle stressful situations effectively while resolving issues promptly. To excel in this role, you should have prior experience in hotel management, front desk operations, and guest services. Proficiency in hotel management software and reservation systems is essential. Additionally, possessing knowledge of safety and compliance regulations in the hospitality industry will be beneficial. A Bachelor's degree in Hospitality Management or a related field is preferred, and experience with sustainable practices in the hospitality sector is considered a plus.,

Food and Beverage Attendant A Food and Beverage Attendant affects every Guest experience with ours restaurants, bars, room service, banquets, and in-hotel cafes. We always deliver an experience that will exceed our Guests' food, beverage, and culinary expectations. What will I be doing? As a Food and Beverage Attendant, you will be responsible for upholding the highest quality standards for the food and beverage (Food and Beverage) operations inside of our restaurants, bars, banquets facilities, in-hotel cafes, and to fulfill room service requests. You will work with your Team Members to deliver a high quality service experience that exceeds customer expectations through the following tasks: Receive orders and serve customer requests completely in a timely manner, including but not limited to serving as a barista or cocktail attendant/bartender, if required Understand menu content, any menu changes, and promotional activities Keep your service area clean, tidy, and well-prepared Efficiently manage the proper settlement of all customer accounts Answer Guest queries in a polite and helpful manner What are we looking for? Food and Beverage Attendants serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Friendly, positive, energetic disposition Committed to delivering exceptional guest service Motivated to learn new skills and techniques Smart and tidy, in appearance Positive and willing to participate on a team and work with a winning attitude Excellent communication skills in the local language Flexible, reliable, and responsive to a range of work situations Prepared to manage a variety of customer types, inquiries, and complaints Knowledge of alcoholic beverages and mixing of drinks Previous food hygiene experience Electronic ordering systems experience Cash handling experience What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

NChef Restaurant is a looking for a highly motivated hard working lady GRE/hostess for our Brigade road outlet... Only Experienced female candidates are welcome to apply.. 2 years of experience as GRE or HOSTESS is must and who knows malayalam is an advantage.. Monthly 2 paid off only... It's an urgent opening... Food & Accommodation ill provided by the company... Shoot resume to :-8606348038 Job Type: Full-time Pay: From ₹14,000.00 per month Benefits: Food provided Paid time off Schedule: Rotational shift Weekend availability Supplemental Pay: Performance bonus Yearly bonus Experience: total work: 1 year (Required) Work Location: In person

Manage Reservations Customer Service Reservation Modifications Maintain Reservation Records Handle No-Shows and Cancellations Track and Report Handle Group Reservations Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Education: Bachelor's (Preferred) Language: English (Required) Work Location: In person

We are a busy restaurant and have an open role for Hostess. You will greet guests as they enter and show them to their table or waiting area. You will also engage with guests to ensure their meal is as good as it should be. To do well in this role, you should be comfortable standing for long periods and managing a very busy shift. Hostess Responsibilities: Greeting guests as they enter and putting them on a waiting list as necessary. Providing guests with menus and answering any initial questions. Seating guests at tables or in waiting areas. Assign guests to tables they prefer while keeping table rotation in mind so that servers receive the right number of customers. Engaging with guests to ensure they're happy with food and service. Responding to complaints and helping to resolve them. Answering phone calls, taking reservations, and answering questions. Knowledge of the menu. Helping out with other positions in the restaurant as needed. Providing great customer service. Hostess Requirements: A high school diploma or equivalent is preferred. Ability to provide top-notch customer service in a fast-paced environment. A positive attitude and ability to work well under pressure with all restaurant staff. Does high-quality work while unsupervised. Able to work in a standing position for long periods of time. Able to safely lift and easily maneuver trays of food when necessary. Willing to follow instructions and ask questions for clarification if needed. Able to handle money accurately and operate a point-of-sale system. Able to work in a busy restaurant environment. Restaurant experience is a plus. Job Types: Full-time, Permanent, Fresher Pay: ₹22,000.00 - ₹35,000.00 per month Benefits: Flexible schedule Food provided Leave encashment Paid sick time Paid time off Provident Fund Schedule: Rotational shift Weekend availability Work Location: In person

Entering new reservations into the system, including booking dates, times, and any special instructions Monitoring room sales and improving sales technique Handling inquiries and obtaining correct information regarding details of reservation Confirming and processing reservation requests Ensuring all information pertaining to reservations are properly taken and entered into the system Managing the reservation schedule to ensure that all available spaces are filled, but that there are enough free rooms for incoming guests Additional duties may include preparing the list of expected arrivals for the front office , assisting in preregistration activities when appropriate, and processing reservation deposits Job Type: Full-time Pay: ₹16,000.00 - ₹20,000.00 per month Benefits: Food provided Schedule: Day shift Education: Bachelor's (Preferred) Experience: Hotel management: 3 years (Required) Work Location: In person

Job description Location:Tablespace - GRE - Mumbai Please find the location below: Altimus 17th floor, Dr, GM Bhosale Marg, opp. Mahindra Tower, B Wing, BDD Chawls Worli, Worli, Mumbai, Maharashtra 400018 Greets and meet clients, candidates, applicants and client visitors. Coordinate security procedures for recording invited guests, delegates, clients. Arranges escorts as needed. Support all access (Contractor Access badges, visitor badges etc) related transaction including but not limited to addition, deletion, or update records in CRMS/DRMS for IBM direct suppliers. Based on request, reconcile the badges, assets and keys assigned to Supplier Personnel. Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Coordinate video and/or web conferencing as needed. Scheduling and confirming appointments, meetings, and events. Perform frequent facility walk throughs to ensure upkeep & maintenance within the premises are maintained at acceptable standards Coordinates catering for meeting and events, approvals for catering expenses and reviews invoices to arrange billing to appropriate department or business unit. Coordinate office supplies and other common use items for the location, such as café supplies, equipment toner, printer paper, freight and shipping supplies etc. Maintains neat appearance reception area, conference rooms café and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition and coordinate for periodical maintenance/services Maintains records and logs of service requests and tracks their status. Coordinate for arranging convenience/hospitality services for guests such as transportation, tickets, reservations, etc. Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Interaction with employees for taking feedbacks/surveys. Support other administrative works which includes but not limited to social activities and events which cultivate a sense of community and celebrate diversity and cultural heritage, audio visual support, event management, capturing the voice of the employees. Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹500,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Education: Bachelor's (Preferred) Experience: Guest relation executive: 2 years (Required) Job Type: Full-time Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Health insurance Provident Fund Experience: Guest relations: 3 years (Required) Location: Mumbai, Maharashtra (Required) Work Location: In person Speak with the employer +91 9513336275

GUEST SERVICE- FITNESS/GYM LOCATION - GURUGRAM SALARY - UPTO 20K-30K MIN EXP IN gym /fitness package SALES /membership sales CONNECT HR@7893677269 FOR FURTHER QUERIES Role Description This is a full-time on-site GUEST SERVICE Representative role located . ThEY will be responsible for handling sales, selling membership packages of gym,phone etiquette, receptionist duties, customer service, reservations, and effective communication on a daily basis. Qualifications Phone Etiquette and Communication skills Receptionist Duties and Customer Service experience Reservations handling skills Excellent interpersonal skills Ability to multitask and prioritize tasks efficiently Proficient in Microsoft Office suite Previous experience in a front desk or customer-facing role is a plus High school diploma or equivalent Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Evening shift Morning shift Rotational shift Weekend availability Supplemental Pay: Commission pay Performance bonus Yearly bonus Education: Bachelor's (Preferred) Experience: gym Sales/guest service: 1 year (Preferred) Language: English (Preferred) Hindi (Preferred) Location: Gurugram, Haryana (Required) Shift availability: Day Shift (Preferred) Work Location: In person

Job Title: Hostess(Female) Location: Udaipur Job Type: Full-time Job Summary: We are seeking an elegant and customer-focused Hostess to join our team. The ideal candidate should have prior experience in hotels or fine-dining restaurants, possess excellent communication skills, and ensure a warm, welcoming atmosphere for guests. Key Responsibilities: Greet and welcome guests in a professional and friendly manner. Escort guests to their tables and present menus. Maintain an accurate waitlist and manage reservations efficiently. Coordinate with the restaurant team to ensure seamless service. Handle guest inquiries and provide information about the restaurant and menu. Ensure the reception area is tidy and presentable. Assist in handling customer complaints with a positive attitude. Maintain a professional appearance, adhering to grooming and dress code standards. Requirements: Experience: Minimum 1 years as a Hostess in a hotel or high-end restaurant. Communication Skills: Fluent in English and Hindi (additional languages are a plus). Personality: Polite, well-groomed, and confident in guest interactions. Tech Skills: Familiarity with reservation software and basic computer knowledge. Availability: Flexible to work shifts, weekends, and holidays as required. Perks & Benefits: Competitive salary package (₹15,000 - ₹20,000) Professional growth opportunities A dynamic and elegant work environment How to Apply: Interested candidates can apply via Email [email protected] *or contact us at WhatsApp: 8287413765 for more details. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹20,000.00 per month Experience: total work: 1 year (Required) Work Location: In person

Bartender Duties · A bartender will check his section daily, he will check the contents of the fridge, if any item is missing from the bar section, he should inform the Bar manager. The bartender has to pay section-wise attention to guests who arrive unexpectedly at any time. · The bartender has acquired wine knowledge of cocktails and mocktails based on his experience so far. He has to be fully prepared; the Bar manager can inquire at any time. · A bartender has to impress the customer by using his talent, he can go to the tables in front of the customers to impress the guests regarding the sale of liquor. · Before joining the bartender section. The bartender will plan what items and wines to use to attract customers. Prepare 10 such items, a bartender should know which item is kept in the section for how long and how to use it so that it gets sold quickly from the bartender section. · Every week the Bartender will share a stock report with the Director and Restaurant Manager · If the bartender is selling wine, he must make a plan a week in advance and get approval from the restaurant manager and director. · A bartender will use all his experience to show customers the beauty of talent like Mixing, garnishing and Serving drinks in order to increase liquor sales. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Food provided Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Application Question(s): Where are you located? Experience: Bartending: 1 year (Preferred) Work Location: In person

Position : Steward Location : Guna, Madhya Pradesh Industry : Hospitality / Resort Experience : 1-3 Years Employment Type : Full-Time Job Responsibilities: Greet and serve guests in a courteous, efficient, and professional manner. Maintain cleanliness and hygiene of dining area and service stations. Assist in table setting, clearing, and replenishing tableware as required. Take food and beverage orders and relay them to the kitchen staff accurately. Ensure timely service and coordinate with kitchen and bar staff. Maintain inventory of crockery, cutlery, and glassware. Follow all resort standards for health, safety, and hygiene. Provide exceptional guest service to enhance the overall resort experience. Eligibility Criteria: Minimum qualification: 10th Pass or above Previous experience in hospitality preferred but freshers can apply Basic knowledge of food & beverages service Good communication and interpersonal skills Presentable and well-groomed personality Willing to work in shifts and under pressure Salary : ₹10,000 – ₹22,000/month (Based on experience) if you want to apply then send your cv Job Type: Full-time Pay: ₹8,086.00 - ₹22,678.14 per month Schedule: Day shift Evening shift Night shift Work Location: In person

Position: Restaurant Server Location: indian desire noida sector- 104 Reports to: : Restaurant Manager / Supervisor Job Summary: The Restaurant Server is responsible for providing exceptional guests service to guests by taking orders, delivering food and beverages, and ensuring guest satisfaction in a timely and professional manner. Servers are the face of the restaurant and are expected to maintain a warm, friendly, and attentive approach at all times. Key Responsibilities: Greet guests warmly and assist them with seating (if needed). Present menus, explain dishes or daily specials, and answer questions about the menu or restaurant. Take accurate food and beverage orders and enter them into the POS system. Ensure timely and correct delivery of food and beverages. Check in with guests to ensure satisfaction and handle any concerns promptly and professionally. Clear and reset tables efficiently. Maintain cleanliness and organization of dining area and service stations. Follow all food safety and hygiene standards. Collaborate with kitchen and bar staff for smooth operation and communication. Process bills and handle payments accurately. Upsell menu items and promote daily specials to enhance guest experience. Qualifications: Previous experience in a restaurant or guest service role is preferred. Excellent communication and interpersonal skills. Ability to work in a fast-paced, team-oriented environment. Positive attitude and strong work ethic. Flexibility to work evenings, weekends, and holidays as needed. Job Types: Full-time, Permanent, Fresher, Internship Pay: ₹9,133.05 - ₹31,226.79 per month Benefits: Provident Fund Work Location: In person

Duties and responsibilities Handle incoming reservation inquiries via phone, email, or online channels, providing information about room availability, rates, packages, and amenities, and assisting guests in making reservations based on their preferences and requirements. Booking processing Accurately input reservation details into the hotel’s reservation system, including guest information, room preferences, special requests, and payment details, ensuring completeness and correctness of reservation records. Guest assistance Assist guests with inquiries, requests, or changes to existing reservations, including modifications to booking dates, room types, or special accommodations, and provide solutions to ensure guest satisfaction and retention. Upselling and promotion Promote hotel services, amenities, and packages to guests during the reservation process, identifying opportunities for upselling or cross-selling to enhance the guest experience and maximize revenue for the hotel. Confirmation and follow-up Confirm reservations with guests via email or phone, providing confirmation details, reservation policies, and relevant information to ensure guests have all necessary information for their upcoming stays. Communication Communicate effectively with other hotel departments, including front office, housekeeping, and sales, to coordinate room assignments, special requests, and guest preferences, ensuring seamless guest experiences from booking to check-out. Problem resolution Address guest concerns or issues related to reservations, such as discrepancies, cancellations, or special requests, and work with relevant departments to resolve problems promptly and satisfactorily. Sales support Support the hotel’s sales and revenue management efforts by identifying opportunities for room sales, optimizing occupancy, and implementing strategies to maximize room revenue and profitability. Reporting and record keeping Maintain accurate records of reservation activities, including guest profiles, booking statistics, and revenue reports, and generate reservation-related reports as needed for management analysis and decision-making. Job Type: Full-time Pay: From ₹15,000.00 per month Benefits: Food provided Work from home Ability to commute/relocate: Kottayam, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Language: Hindi,English,Malayalam,Tamil (Required) Work Location: In person

Job Summary We are seeking a Guest Service Agent to join our team at a prestigious hotel. The ideal candidate will be the first point of contact for guests, providing exceptional service and ensuring a memorable stay. Responsibilities Greet guests upon arrival and assist with check-in and check-out procedures Handle guest inquiries, requests, and complaints promptly and professionally Provide information about hotel facilities, services, and local attractions Manage reservations and room assignments efficiently Maintain a neat and tidy reception area Answer phone calls and direct them to the appropriate department Assist with administrative tasks as needed Experience Previous experience in a hotel or hospitality environment is desirable Excellent communication skills with fluency in multiple languages is advantageous Strong phone etiquette and customer service skills are essential Ability to multitask in a fast-paced environment Knowledge of guest services procedures and standards Job Type: Full-time Pay: ₹30,000.00 - ₹35,000.00 per month Schedule: Day shift Work Location: In person

Should have knowledge of Operating Espresso machine and Cleaning. Should be able to make Coffee and Non Coffee Beverage as per SOP Should have knowledge about Beverage preparation and explain/recommend same to customer. Should be able to multitask as in Beverage preparation, Billing/Cash handling and also Service. Good team player. Job Type: Full-time Pay: ₹13,000.00 - ₹16,000.00 per month Schedule: Fixed shift Experience: total work: 1 year (Preferred) Work Location: In person

Assist with soliciting and managing reservations sales-related opportunities. Manage and provide training and work assignments to Reservations Sales staff. Actively up-sell each business opportunity to maximize revenue. Achieve personal and team related revenue goals. Drive customer loyalty by delivering service excellence throughout each customer experience. Provide service to customers to grow share of the account on behalf of the company. **Candidate Profile:** **Education And Experience** - High school diploma or GED; 3 years experience in sales and marketing, guest services, front desk, or related professional area. OR - 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in sales and marketing, guest services, front desk, or related professional area. **Core Work Activities:** **Understanding Markets & Maximizing Revenue** - Identify new reservations sales business to achieve personal and property revenue goals. - Understand the overall market - competitors" strengths and weaknesses, economic trends, supply and demand, etc. - Close the best opportunities for the property based on market conditions and property needs. - Monitor same-day selling procedures to maximize room revenue and control property occupancy. - Gain understanding of the property's primary target customer and service expectations to offer better business solutions during the program/event. **Conducting Daily Reservations Sales Activities** - Respond to incoming reservations sales opportunities for the property. - Use negotiating skills and creative selling abilities to close on business and negotiate contracts. - Execute and support the operational aspects of business booked. - Assist with monitoring accuracy of reservation sales orders within tracking systems. - Manage waitlist and prioritize order of waitlist contacts to be made. - Prepare work and maintenance orders. **Providing Exceptional Customer Service** - Support the company's service and relationship strategy to drive customer loyalty and satisfaction. - Execute and support the company's customer service standards and property's brand standards. - Provide excellent customer service consistent with the daily service basics of the brand. - Execute exemplary customer service to drive customer satisfaction and loyalty. - Serve the customer by understanding their needs and recommending appropriate features and services. - Handle guest complaints and disputes following instant pacification procedures. **Additional Responsibilities:** - Utilize intranet for resources and information. - Create contracts as required. Marriott International is an equal opportunity employer, hiring a diverse workforce and sustaining an inclusive, people-first culture. Non-discrimination is a core value. Courtyard is passionate about better serving travelers" needs, providing exceptional guest experiences, and fostering a team-oriented environment. Join Courtyard to be part of an ambitious and fun global team dedicated to continuous improvement.,

Greet all guests and assist them with check-in and check-out Maintain a positive attitude and friendly demeanour Respond to all guest questions and requests Answer and forward phone calls Manage guest bookings and reservations Keep a tidy and orderly workspace Assist with administrative and clerical tasks as needed Job Requirements 2+ years of experience working in a hotel receptionist or guest services role High school diploma, Degree or suitable equivalent Proficient in Microsoft Office Suite and other necessary computer programs Solid written and verbal communication skills Fluency in English Ability to maintain a positive, friendly attitude even under high pressure Excellent organisational and multitasking skills Professional attitude and appearance Only hotel experience candidates apply. Job location: Chanakyapuri, Ahmedabad. Food and accommodation provided. Job Types: Full-time, Permanent Pay: ₹10,646.74 - ₹20,000.00 per month Benefits: Cell phone reimbursement Health insurance Internet reimbursement Paid sick time Paid time off Provident Fund Work from home Schedule: Day shift Morning shift Night shift Rotational shift Work Location: In person

Additional Information Job Number 25114054 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Pune, Golf Course Square, Pune, Maharashtra, India, 411006 Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required CORE WORK ACTIVITIES Maintaining Concierge Goals Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish work. Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results. Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supports the establishment of an effective database to be used by all team members for restaurant and local attractions. Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences. Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping). Maintains awareness of cultural differences needed to meet guest's specific needs and requirements. Provides check-in and check-out services and handles reservations when needed. Maintains knowledge of rooms and their locations, services and facilities of the hotel. Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out. Responds to emergency situations using appropriate procedures. Maintains awareness of daily operations and events at the hotel. Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements Provides warm welcome and anticipation of guest needs throughout their stay. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction. Ensuring Exceptional Customer Service Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention. Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Supports employees understanding of customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Additional Responsibilities Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Informs and/or updates the executives and the peers on relevant information in a timely manner. Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.