202 Guest Services Jobs - Page 3

Greet guests warmly upon arrival and assist with check-in/check-out procedures. Handle guest inquiries and resolve complaints in a professional and timely manner. Coordinate with all departments to ensure guest requests and preferences are met. Maintain updated records of guest profiles and preferences. Provide information about hotel facilities, local attractions, and services. Ensure VIP guests and repeat customers receive special attention and recognition. Collect guest feedback and report to management for service improvement. Maintain a positive and professional demeanor at all times. The Guest Relation Executive (GRE) is responsible for providing exceptional guest service and ensuring a seamless and personalized experience for all guests. This role involves welcoming guests, addressing their needs, resolving complaints promptly, and maintaining high guest satisfaction Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Benefits: Food provided Internet reimbursement Schedule: Day shift Evening shift Fixed shift Monday to Friday Morning shift Night shift Rotational shift Weekend availability Supplemental Pay: Performance bonus Shift allowance Yearly bonus Work Location: In person Speak with the employer +91 9112206222 Application Deadline: 30/06/2025

Additional Information Job Number 25105330 Job Category Sales & Marketing Location Four Points by Sheraton Hotel & Serviced Apartments Pune, 5th Mile Stone, Pune, Maharashtra, India, 411014 Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. CORE WORK ACTIVITIES Understanding Market Opportunities & Driving Revenue Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Partners with group/catering counterpart to effectively manage the business opportunity. Responds to incoming group/catering opportunities for the property that are outside parameters of the . Handles all opportunities if property does not participate in an EBC. Identifies, qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals. Focuses efforts on group/catering accounts with significant potential sales revenue. Develops effective group/catering sales plans and actions. Designs, develops and sells creative catered events. Maximizes revenue by upselling packages and creative food and beverage. Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for each property based on market conditions and individual property needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Providing Exceptional Customer Service Handles complex business with significant revenue potential as well as significant customer expectations. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities. Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Provides excellent customer service in order to grow share of the account. Executes brand’s Customer Service Standards and property’s Brand Standards. Executes and supports the business Customer Service Standards and property’s Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand. Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships Works collaboratively with off-property sales channels (e.g., , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative. Manages and develops relationships with key internal and external stakeholders. Uses sales resources and administrative/support staff. Additional Responsibilities Utilizes intranet for resources and information. Conducts site inspections. Creates contracts as required. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

A Guest Relations Executive (GRE) role typically involves creating a positive and memorable experience for guests, focusing on their comfort, satisfaction, and loyalty. This includes tasks like greeting guests, handling inquiries, addressing complaints, and anticipating needs. The GRE acts as a liaison between the guest and the establishment, ensuring a seamless and enjoyable stay. Here's a more detailed breakdown of common responsibilities:General Responsibilities: Guest Interaction: Greeting guests upon arrival, assisting with check-in/check-out, and providing information about the establishment and its surroundings. Problem Solving: Addressing guest complaints and concerns efficiently and effectively, escalating issues when necessary. Service Enhancement: Anticipating guest needs, building rapport, and providing personalized service to enhance their experience. Communication: Maintaining clear and professional communication with guests and colleagues, both in person and through other channels. Record Keeping: Maintaining accurate records of guest interactions and relevant information. Specific Responsibilities in Different Settings: Hotels: Ensuring VIP guests receive special attention, coordinating with other departments (e.g., housekeeping, F&B) to fulfill requests, and managing guest room assignments. Restaurants: Handling reservations, seating guests, and ensuring smooth service flow. Hospitals: Providing support and guidance to patients and visitors, addressing their needs, and coordinating with medical staff. Other Industries: In various industries, GREs may focus on building relationships with clients, understanding their needs, and providing tailored solutions. Key Skills: Excellent Communication and Interpersonal Skills: A GRE must be able to communicate effectively and build rapport with guests from diverse backgrounds. Problem-Solving Skills: The ability to quickly and effectively address guest concerns and resolve issues is crucial. Proactive and Attentive Nature: Anticipating guest needs and taking initiative to enhance their experience is essential. Strong Organizational and Time Management Skills: Managing multiple tasks, prioritizing requests, and ensuring efficient service delivery are important. Product Knowledge: A GRE should be knowledgeable about the establishment's offerings and services, as well as local attractions. Professionalism and Poise: Maintaining a positive and professional demeanor is crucial for representing the establishment. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Food provided Health insurance Provident Fund Schedule: Rotational shift Supplemental Pay: Performance bonus Work Location: In person

Hostess Responsibilities: Greeting guests as they enter and placing them on the waiting list as needed. Providing guests with menus and answering any preliminary questions. Seat guests at tables or in waiting areas. Assigning guests to their preferred tables keeping in mind table rotation so that servers get the right number of customers. Interacting with guests to ensure they are happy with food and service. Responding to complaints and helping to resolve them. Answering phone calls, taking reservations and answering questions. Knowledge of menus. Assist in other positions in the restaurant as needed. Providing excellent customer service. Job Types: Full-time, Permanent Pay: ₹14,000.00 - ₹18,000.00 per month Benefits: Flexible schedule Food provided Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Application Question(s): Are you based in Mumbai? Experience: Hostess: 1 year (Preferred) Work Location: In person

About Us: The Spirited Spot is Nagpur’s most loved destination for cocktails, global cuisine, and live music. With a 4.8+ rating and awards for luxury dining and lounge experiences, we’re now looking to hire a versatile Barista cum Bartender —a creative professional who can serve exceptional coffee by day and mix legendary cocktails by night. Position: Barista cum Bartender Employment : Full-Time Compensation : Competitive Salary + Tips + Service Charges + Meals Role & Responsibilities: As a Barista: Brew a variety of high-quality espresso and manual coffee drinks Maintain cleanliness, calibration, and functionality of coffee equipment Engage with guests about coffee blends, brewing techniques, and origins Innovate with coffee-based beverages and non-alcoholic drinks Handle morning and brunch shifts with consistency and energy As a Bartender: Prepare and serve cocktails as per house signatures and classic recipes Manage bar mise-en-place, garnishes, inventory, and glassware hygiene Engage with guests, understand their preferences, and upsell creatively Experiment with coffee-based cocktails and new beverage formats Ensure compliance with hygiene, safety, and alcohol service laws Combined Duties: Maintain stock for both coffee and bar counters Switch between beverage roles based on shift flow and demand Collaborate with the culinary and service team for food pairings Deliver a premium guest experience throughout the day and night Required Qualifications: 1–3 years of experience as a barista, bartender, or dual-role beverage professional Strong knowledge of espresso machines, cocktail mixers, spirits, and liqueurs Proficiency in coffee extraction, latte art, and classic cocktails Good communication, grooming, guest service, and upselling skills Ability to thrive in high-paced, high-energy environments Flexibility for morning and evening shifts, weekends, and event nights Desirable Skills (Bonus Points): Certification in mixology or barista training Understanding of Indian and international spirits Creative flair in both coffee and alcohol-based innovation Knowledge of beverage costing and bar control Why Work With Us? Join one of Central India’s most innovative bar teams Get mentored by award-winning mixologists and coffee experts Be part of a music-forward, youth-driven hospitality brand Opportunities for career growth into lead mixologist or bar manager roles Participate in cocktail festivals, menu launches, and brand collaborations To Apply : Send your resume and a quick note on your favorite coffee or cocktail to prepare WhatsApp: 98500 71666 Let’s stir, shake, and steam our way into creating unforgettable experiences. At The Spirited Spot , your craft meets our vibe. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹25,000.00 per month Benefits: Food provided Schedule: Day shift Night shift Rotational shift Weekend availability Work Location: In person Application Deadline: 03/07/2025

Technical/Software Skills IDS Next / IDS Fortune Software Proficiency Reservation management Check-in/check-out processes Night audit procedures Room allocation and rate management Billing and folio management Microsoft Office Suite (Excel, Word, Outlook) Handling guest communication, reporting, and internal coordination. PMS Knowledge (Property Management System) Guest Handling & Communication Skills Excellent Verbal & Written Communication Fluent in English and local/regional languages. Polished phone and in-person etiquette. Customer Service Orientation Warm, courteous, and solution-focused behavior toward guests. Complaint Resolution Skills Calm and effective handling of guest concerns and feedback. Operational Skills Reservation & Booking Handling OTA (Online Travel Agencies) & direct booking coordination. Check-in/Check-out Procedures Accuracy, speed, and hospitality focus. Cash Handling and Billing Managing floats, guest folios, invoicing, and reconciliation. Coordinating with Other Departments Housekeeping, F&B, and maintenance teams for guest service. Soft Skills Professional Appearance & Grooming Presentable and in-line with hotel standards. Multitasking Ability Managing phones, walk-ins, guests, and software simultaneously. Time Management & Punctuality Critical for shift management and guest expectations. Problem-Solving Attitude Quick thinking in handling guest needs or system issues. Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Food provided Provident Fund Schedule: Rotational shift Work Location: In person

Steward Greeting customers, guiding them to tables and delivering food and drinks from the Assigned Sections. Clearing, cleaning and setting tables. Ensuring serving stations are stocked with cutlery, napkins, trays, and condiments Job Types: Full-time, Permanent Pay: ₹13,000.00 - ₹17,000.00 per month Benefits: Flexible schedule Food provided Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Application Question(s): Do you have experience in Fine Dine Restaurant? Experience: Steward: 1 year (Preferred) Work Location: In person

Captain Responsibilities: 1. Provide friendly, excellent and professional service to all guests. 2. Responsible for handling food and beverage orders and serving guests. 3. Assist fellow Team Members to perform preparation and setting up in the restaurants for service. 4. Check that all amenities and utensils are properly stocked and inspected. 5. Assist guests on their respective requests and deliver based on their ability. 6. Possess knowledge to upsell, well-versed in all aspects of the menu. 7. Support Restaurant Manager in achieving all goals and Key Performance Objectives Job Types: Full-time, Permanent, Fresher Pay: ₹14,000.00 - ₹17,000.00 per month Benefits: Flexible schedule Food provided Health insurance Leave encashment Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: Salem, Tamil Nadu: Reliably commute or willing to relocate with an employer-provided relocation package (Required) Education: Higher Secondary(12th Pass) (Preferred) Experience: work: 1 year (Preferred) Work Location: In person

Food & Beverage Associate With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Executive Floor Agent provides food and beverage services to Executive Floor guests throughout the day, offering polite and courteous service, always maintaining an interested but unobtrusive and never pushy attitude towards guests. He / she assists the Executive Floor Guest Service Agents in the daily check in and check out as well as the executive floor lounge operation. What will I be doing? As the Executive Floor Agent, you will be responsible for performing the following tasks to the highest standards: Ensure that rooms and services provided by the hotel are correctly accounted for within guests’ statements. Provide food and beverage services to executive floor guests, assisting the Executive Floor GSA in the daily check in and check out as well as the executive floor lounge operation. Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc. Promptly answer telephone calls, advise other team members of special guests’ needs and pass the information accordingly. Ensure that the Executive Lounge equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. Receive special requests from guests and respond appropriately or forward requests to appropriate team members for decisions and actions. Record guests’ complaints, conducting thorough research to develop the most effective solution and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, quality of dishes, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest. Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities. Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. Take on an active role in the Executive Floor team, ensuring effective communication and working as a team in order to reach goals and targets. To assist the Executive Floor Guest Service Agents where and when required. Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. Ensure that VIP guests who are to have their amenities replenished are done so according to convenient times for the guest. Ensure that rooms, hallways and back of house areas are free of dirty plates, cutlery and mess from the amenity items. Handle complaints promptly and efficiently, taking necessary action, and informing the Executive Manager or Guest Service Manager to follow-up where appropriate. Follow-up with all guests to ensure satisfaction with problem resolutions. Ensure that VIP guests are treated personally and recognized as an individual. Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. Set-up meal period displays, ensuring the correct quality and quantity of food and beverage items, as well as attention to details in order to promote the hotel’s daily offerings. Work with a sales attitude, offer refills and accompanying dishes where appropriate, ensuring that opportunities to up-sell food and beverages are maximized and that guests do not feel pressured into a sale. Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. Up to date with information on facilities, attractions, and places of interests, sights and activities in and around the hotel. Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Room Service and Engineering. Report problems with hotel systems, hardware or facilities to the appropriate party and follow up to ensure that corrective action has been taken. Collect daily requisitions of food and amenity items from Receiving and Stores, ensuring that only quality items are accepted and then prepared. Manage the inventory of food stock, ensuring that items are not wasted and are handled correctly. Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed. Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis. Ensure that the Executive Floor Manager is kept aware and up to date of operational issues. Ensure that the day-to-day functions of the Executive Lounge Butlers are completed, including but not limited to checklists, set-ups for meal periods, daily requisitions, buffet and breakfast services, and replenishments. Handle food and beverages in a safe, hygienic and professional way, ensuring that all caution is taken when handling food and when cleaning in order to prevent sickness and contamination. Adhere to local health and safety regulations. Do up a monthly inventory of food and beverage items, and other service items used in the operation, ensuring that a minimum par level is available and managing requisitions on a day-to-day basis to ensure that the Executive Lounge does not run short. Clean and tidy the Executive Lounge Pantry on a daily basis, ensuring that it is free from rubbish and that it adheres to health and safety standards. Keep up to date and aware of competitor activities in order to be well informed. Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests. Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations, taking part in the fire team when and where directed. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? An Executive Floor Service Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: High School degree. Minimum of 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience. Good communication, organization and coordination skills. Team player with a strong sense of responsibility and self-motivation. Able to maintain excellent relations with team member. Able to work under great physical and mental pressures. Understand basic spoken English to meet business needs. Familiar with computer systems preferred. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Job Description EXPECTED RESULTS Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay. Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis. Maintain strict security procedures with credit and cash, accounting procedures, issue of room keys and guest confidentiality. Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers and transfer all calls to relevant departments or guest room responding to requests quickly and efficiently. Document accurately all internal and guest messages. Distribute according to specified Hotel procedure. Assist, as required calls for reservations following hotel standard. Ensure accurate, up to date information is given. Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills. Control room inventory and assign room per guest needs. Ensure to possess complete and thorough product knowledge of the hotel and the scope of services of the hotel provides. Accept and monitor luggage for safekeeping or storage in the office according to established procedures. Responsible for transferring luggage to and from guest rooms, parking area and assisting guests as necessary in a friendly, professional and efficient manner. Ensure to convey a sense of the guests importance and project a professional environment which reflects ibis Mumbai Airport’s commitment to customers. Responsible for providing courteous and competent services to the guests. Qualifications BHM 2 Years of Experience as Guest Service Associate.

Summary To provide courteous, professional, efficient and flexible service consistent with the hotel's policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary. To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift's follow up and action is crucial. To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one. General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned. Qualifications Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Team Leader - Guest Services is responsible to assist in the smooth and efficient running of the Front Office Department within the Rooms Division. Qualifications Ideally with a relevant degree or diploma in Hospitality or Tourism management Minimum 2 years work experience in hotel operations Good problem solving, administrative and interpersonal skills are a must

Job Summary We are a leading branded restaurant in Agra, Uttar pradesh and looking for multiple positions in our team. We are looking to add Restaurant Captains across the chain. We are in significant growth mode and are hiring talent to our management team. Responsibilities and Duties The restaurant captain plays a pivotal role in ensuring smooth operations and exceptional service within the restaurant. Their responsibilities encompass a wide array of tasks, ranging from overseeing the dining area to coordinating with kitchen staff and managing customer interactions. Supervising and delegating tasks to the waitstaff to ensure efficient service. Greeting guests upon arrival, escorting them to their tables, and ensuring their needs are met throughout their dining experience. Managing reservations and seating arrangements to optimize table turnover and guest satisfaction. Maintaining cleanliness and ambiance in the dining area, including setting up and arranging tables. Liaising between the front-of-house and back-of-house teams to ensure seamless communication and coordination. Handling customer inquiries, feedback, and complaints with professionalism and prompt resolution. Training and mentoring new staff members to uphold service standards and procedures. Monitoring inventory levels of essential supplies such as cutlery, glassware, and linens. Collaborating with the kitchen staff to ensure timely and accurate delivery of food orders. Upholding the restaurant's reputation for excellence by providing attentive service and fostering a welcoming atmosphere for guests. Required Experience, Skills and Qualifications 6 months - 5 years in the restaurant industry Job Types: Full-time, Permanent Pay: ₹16,000.00 - ₹18,000.00 per month Benefits: Food provided Schedule: Day shift Morning shift Work Location: In person

CAPTAIN - F&B SERVICE The Restaurant Captain is responsible for supervising restaurant operations, ensuring high-quality service, and maintaining customer satisfaction. This role involves managing staff, coordinating table service, handling guest inquiries, and assisting in daily restaurant activities to enhance the overall dining experience. K ey Responsibilities: Guest Service & Operations: Greet guests warmly and escort them to their tables. Ensure excellent customer service and guest satisfaction. Take food and beverage orders, ensuring accuracy and efficiency. Provide menu recommendations and answer guests' queries about dishes, ingredients, and special offers. Coordinate with kitchen staff to ensure timely service. Handle guest complaints and resolve issues professionally. Monitor the cleanliness and ambiance of the restaurant. Team Supervision & Coordination: Supervise service staff and ensure smooth service flow. Assign duties and stations to service staff based on operational needs. Conduct briefings before shifts to inform the team about special menu items, promotions, and service standards. Train and mentor new staff on restaurant protocols and customer service skills. Ensure compliance with health and safety regulations. Skills & Qualifications: Previous experience as a Restaurant Captain, Head Waiter, or similar role. Strong leadership and communication skills. In-depth knowledge of food and beverage service. Ability to handle high-pressure situations calmly and professionally. Strong problem-solving skills and attention to detail. Proficiency in POS systems and basic computer knowledge. Excellent interpersonal skills and a customer-focused attitude. Education & Experience: High school diploma or equivalent (hospitality-related certification is a plus). Minimum of 2-3 years of experience in a fine dining or casual dining restaurant. Experience in supervising and training staff. Work Environment & Schedule: Flexible work schedule, including weekends and holidays. Ability to stand and walk for extended periods. Fast-paced restaurant environment requiring multitasking. Experience: Restaurant Captain: 2 years (Preferred) Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Food provided Paid time off Schedule: Day shift Evening shift Morning shift Rotational shift Weekend availability Supplemental Pay: Yearly bonus Work Location: In person

We are looking for a candidate to manage and multi-task at our restaurant. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹12,000.00 per month Benefits: Food provided Schedule: Day shift Night shift Education: Higher Secondary(12th Pass) (Required) Experience: Restaurant management: 2 years (Required) Language: English (Preferred) Work Location: In person

Greeting guests Handling the orders Making guests comfortable Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹20,000.00 per month Benefits: Food provided Paid sick time Paid time off Provident Fund Schedule: Day shift Morning shift Rotational shift Supplemental Pay: Yearly bonus Work Location: In person

· Handle all incoming reservations through various channels (phone, email, online booking systems). · Maintain a high standard of customer service, addressing guest needs and resolving issues promptly. Work with other departments to ensure seamless operations and guest experience. Job Types: Full-time, Permanent Pay: ₹10,022.54 - ₹33,000.00 per month Benefits: Food provided Schedule: Day shift Supplemental Pay: Yearly bonus Ability to commute/relocate: Pashan, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): are you software friendly to oeprate reservations software? Work Location: In person

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service, Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment to delight guests. Performs other duties as required to provide genuine hospitality. Good Communication skills

Hostess Responsibilities: Greeting guests as they enter and placing them on the waiting list as needed. Providing guests with menus and answering any preliminary questions. Seat guests at tables or in waiting areas. Assigning guests to their preferred tables keeping in mind table rotation so that servers get the right number of customers. Interacting with guests to ensure they are happy with food and service. Responding to complaints and helping to resolve them. Answering phone calls, taking reservations and answering questions. Knowledge of menus. Assist in other positions in the restaurant as needed. Providing excellent customer service Job Types: Full-time, Permanent Pay: ₹13,000.00 - ₹18,000.00 per month Benefits: Flexible schedule Food provided Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Application Question(s): Are you in Western Line Mumbai? Are you aware of Japanese and Korean Cuisine? How many years of experience do you have as a hostess? Work Location: In person

Job Title: Front Office Associate Experience Required: Minimum 1 Year (Experience in 4-Star or 5-Star Property Preferred) Location: Morjim, Goa Salary Range: ₹15,000 – ₹22,000 per month Job Summary: We are seeking a courteous, professional, and well-presented Front Office Associate to join our team at a prestigious 4/5-star property in Morjim, Goa . The ideal candidate will have at least one year of experience in a similar role within the luxury hospitality industry and a passion for delivering exceptional guest service. Key Responsibilities: Greet and welcome guests in a warm, friendly manner Handle check-in and check-out procedures efficiently and accurately Manage reservations, room assignments, and guest inquiries using PMS (Property Management System) Maintain up-to-date knowledge of hotel services, local attractions, and promotions Handle guest complaints professionally and resolve them promptly Coordinate with housekeeping, F&B, and other departments to ensure guest satisfaction Maintain a professional appearance and adhere to grooming standards Requirements: Minimum 1 year of experience in front office or guest services at a 4-star or 5-star hotel/resort Strong communication and interpersonal skills Proficiency in hotel management software (e.g., Opera, IDS, or similar) Good command of English; knowledge of other languages is a plus Willingness to work in shifts, including weekends and holidays Customer-first attitude and a team player Job Type: Full-time Pay: ₹15,000.00 - ₹23,847.38 per month Schedule: Rotational shift Application Question(s): Do you have work experience with 4 star/5star proprty? Experience: Front Office Associate: 1 year (Required) Language: English (Required) Work Location: In person

Responsible for Smooth Check in check-out procedure Guest management (Guest relation, Food Quality, Hygiene & cleanliness of Kitchen and Restaurant, Food, services, coordinate functions and events of the guest) 100 % Guest Satisfaction required. If any complaint it should be attended & resolved immediately. Do everything within policy to turning their moments into memories. guest reviews & ratings (Min 10 no 5*/ week) Responsible for Zero Guest complaint All decisions should made in the best interest of the Resort and management Timely reporting of all issues to the management Manage the work of other support staff during their leave. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹16,000.00 per month Benefits: Food provided Schedule: Day shift Night shift Supplemental Pay: Commission pay Education: Higher Secondary(12th Pass) (Preferred) Experience: total work: 2 years (Required) Language: English (Required) Hindi (Preferred) Malayalam (Required) Work Location: In person

Duty timing: 02:00 PM To 11:00 PM (Will Provide Week off on Week Days-Saturday and Sunday is Working) Understanding customers' needs and identifying sales opportunities. Answering potential customers' questions. Keeping up with product information and updates. Creating and maintaining a database of current and potential customers. Explaining and demonstrating features of products and services. Upselling products and services. Need to Perform like as All Rounder (Store Hygeine, F&B Service, Customer Interaction etc..) Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per month Education: Diploma (Preferred) Experience: Customer service: 1 year (Preferred) Guest services: 1 year (Preferred) Location: Thrissur, Kerala (Required) Work Location: In person Speak with the employer +91 7736810999

JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Leading Guest Services Teams Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Celebrates successes and publicly recognizes the contributions of team members. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Maintaining Guest Services and Front Desk Goals Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Responds to and handles guest problems and complaints. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Strives to improve service performance. Provides immediate assistance to guests as requested. Ensures employees understand customer service expectations and parameters. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Implementing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. Manages payroll administration. Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Participates in employee progressive discipline procedures. Uses all available on the job training tools for employees. Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. Supervises on-going training initiatives and conducts training when appropriate. Participates in the employee performance appraisal process, providing feedback as needed. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Maintains high visibility in public areas during peak times. Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. Performs Front Desk duties in high demand times. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Job Details Job title Club Manager Position Type Full Time Job ID 25102349 Additional Info Career area Rooms & Guest Services Operations Location(s) The St. Regis Goa Resort Beware of recruiting scams. Marriott maintains a ‘no fees’ recruitment policy. We do not ask for money or charge fees to an applicant as part of the application process.

Welcome Customers : Front office executives greet everyone who enters the establishment, creating a positive interaction that reflects well on the employer. Provide Service : Known for their helpfulness and knowledge of the facility, front office executives direct people where to go. For instance, in a hotel, they might check guests into the computer system, explain room details and amenities, answer questions about food service or local transportation, and assist with luggage. Closely working with all EAs for visitor management Answer Phones : Front office executives handle incoming calls, providing basic information such as hours of operation or directions. They also direct other inquiries to the appropriate staff member. Help with Security : Positioned where people arrive and leave, front office executives act as the eyes and ears of the facility. They monitor who is coming and going and report anything suspicious. General Office Upkeep : Front office executives may perform routine clerical and administrative tasks, such as sorting mail, filing, data entry, and package handling. Coordinate with vendors for delivery like flower vendor/Stationery vendor Making a visit every hour on the reception floor to check the meeting room upkeep/cleanliness post every meeting. Feedback Surveys Sharing feedback survey forms to the host & maintain the data as desired. Reports Maintaining stationery trackers, issuance/Consumption & Requisition. Daily event tracker Visitor management & tracker New Hire Orientation setups coordination & tracker Mail Room Operations (Need Base) Requisition and inventory of Stationery and Medicines Overseeing mail room operations like printing, shredding and courier services Responsible for monthly servicing of shredder machines Maintaining monthly consumption records for Stationary Processing of courier services bills by the 5th of each month post verifying the cost bifurcation sheet

Position Overview The Guest Relations Executive is responsible for creating exceptional guest experiences by providing high-quality service, addressing inquiries and concerns, and ensuring overall guest satisfaction in a professional hospitality environment. Key Responsibilities Welcome and greet guests upon arrival, ensuring a warm and positive first impression Respond promptly to guest inquiries, requests, and concerns, providing solutions or escalating to appropriate departments Coordinate with various departments to fulfill guest needs and resolve issues efficiently Process check-ins, check-outs, and handle reservation modifications Maintain accurate guest records and preferences to personalize future stays Handle billing inquiries and process payments Provide information about property amenities, local attractions, and services Assist with special arrangements for VIP guests or special occasions Monitor guest satisfaction and collect feedback Ensure compliance with all health, safety, and security procedures Qualifications Bachelor's degree in Hospitality Management, Tourism, or related field (preferred) 1-2 years of experience in guest services, hospitality, or customer service Excellent communication and interpersonal skills Professional appearance and positive, service-oriented attitude Problem-solving abilities and attention to detail Proficiency with property management systems and booking software Ability to remain calm and effective under pressure Foreign language skills (advantageous) Skills & Attributes Outstanding customer service orientation Strong organizational and multitasking capabilities Empathetic listening and conflict resolution skills Cultural awareness and sensitivity Flexible schedule including evenings, weekends, and holidays as needed Professional demeanor and presentation Would you like me to provide more details about any specific section of this job description