252 Guest Services Jobs - Page 6

We are seeking an experienced and service-oriented F&B Captain to join our dynamic team at our luxury resort. The ideal candidate will oversee daily operations of the restaurant, ensure exceptional guest service, and lead the F&B team to uphold the highest standards. Key Responsibilities: Coordinate the activities of F&B service staff Ensure smooth restaurant operations and timely service Maintain high standards of hygiene, cleanliness, and presentation Handle guest queries and resolve complaints efficiently Assist in inventory control and ensure adherence to SOPs Requirements: Minimum 1-3 years of experience in a similar role in a luxury or 5-star property Strong leadership and interpersonal skills Excellent communication and guest service abilities Flexible to work in shifts, weekends, and holidays Diploma or degree in Hotel Management or related field preferred Perks: Competitive salary Staff accommodation and meals Career growth opportunities in a prestigious hospitality brand Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Food provided Schedule: Day shift Evening shift Morning shift Night shift Rotational shift Work Location: In person

* Age below 30 * Female Only Job Brief : We are seeking young, charming, energetic and dynamic presentable female professional with 3 to 5 yrs of experience with good English, who works at the front desk and is responsible for guest satisfaction and customer service who has worked in Restaurants or real estates companies. Their responsibilities include: Greeting guests : Welcoming guests upon arrival and reviewing arrival lists Directing: Directing Clients to their Concerned Department ( Existing Clients to CRM Dept, New Clients to Sales Team) Providing information : Sharing information about the Project Managing guest concerns : Handling guest feedback and inquiries, and investigating issues to resolve them Assisting with check-in and check-out : Helping guests with the check-in and check-out processes Managing special events : Carrying out special events for the Project Completing pre-registration : Handling pre-registration formalities for VIP guests Allocating Concerned Dept : Assisting Clients based on their preferences & requirements Collecting feedback : Collecting guest feedback forms Providing service recovery : Taking steps to recover service if needed Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Schedule: Day shift Work Location: In person Application Deadline: 30/06/2025 Expected Start Date: 30/06/2025

Entering new reservations into the system, including booking dates, times, and any special instructions Monitoring room sales and improving sales technique Handling inquiries and obtaining correct information regarding details of reservation Confirming and processing reservation requests Ensuring all information pertaining to reservations are properly taken and entered into the system Managing the reservation schedule to ensure that all available spaces are filled, but that there are enough free rooms for incoming guests Job Type: Full-time Pay: ₹16,000.00 - ₹20,000.00 per month Benefits: Food provided Schedule: Day shift Experience: Hotel management: 3 years (Required)

Job Title: Museum Experience Associate Department: Operations / Visitor Experience Work Type: Full-time, Work from Office Location: Mumbai Reports To: Museum Experience Manager Salary: 15–20% hike on last drawn salary About the Role As a Museum Experience Associate , you will play a key role in delivering engaging, educational, and interactive experiences for children and families. Your primary responsibilities include facilitating learning, ensuring visitor engagement, and maintaining a welcoming environment that aligns with the museum’s mission to foster critical thinking, innovation, and problem-solving in children. Key ResponsibilitiesVisitor Experience & Guest Services Act as an ambassador, ensuring all visitors have a positive and inclusive experience Greet guests, provide orientation, and share information about exhibits and programs Address visitor inquiries and resolve concerns to ensure high guest satisfaction Facilitate a smooth visitor journey and guide guests through the space Monitor visitor flow to prevent overcrowding in exhibit areas Collect visitor feedback to help improve services Exhibit Engagement & Knowledge Develop a deep understanding of exhibits, their learning goals, and visitor experience Stay updated on programs, events, and new initiatives Maintain exhibit areas to ensure cleanliness and adequate supplies Guide children through interactive learning activities Educational Programs, Events & Workshops Conduct interactive educational programs, workshops, and demonstrations Manage school groups, birthday parties, and special events Support initiatives related to memberships, promotions, and merchandise Safety & Security Maintain a safe, child-friendly environment at all times Report any maintenance or safety concerns promptly Follow safety procedures including emergency response protocols Participate in regular safety training sessions Operational Support & Additional Responsibilities Assist in planning and executing museum programs and special events Support and guide volunteers and temporary staff Perform administrative and operational tasks to ensure smooth functioning Required Qualifications & SkillsEducation & Experience Bachelor’s degree in Museum Operations, Retail Operations, Hospitality, Education, or a related field Prior experience in customer service, education, museums, amusement parks, or recreational settings Experience working with children (ages 1–18) in interactive learning environments Key Skills & Traits Passion for working with children and families in an educational setting Strong communication skills in English and Hindi (Marathi or other Indian languages is a plus) Ability to manage large groups and conduct engaging learning sessions Adaptability and multitasking in a fast-paced environment Energetic, empathetic, team-oriented, and guest-first mindset Job Type: Full-time Pay: ₹40,000.00 - ₹45,000.00 per month Work Location: In person

Oversee accuracy of room blocks, reservations, and group market codes Communicate company values and/or culture to new employees Review and implement new Reservations procedures Process all reservation requests, changes, and cancellations received by phone, fax, or mail Identify guest reservation needs and determine appropriate room type Verify availability of room type and rate Explain guarantee, special rate, and cancellation policies to callers Accommodate and document special requests Answer questions about property facilities/services and room accommodations Follow sales techniques to maximize revenue Input and access data in reservation system Respond to any challenges found for accommodating rooming requests Set-up proper billing accounts according to Accounting policies Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette Develop and maintain positive working relationships with others Comply with quality assurance expectations and standards Read and visually verify information in a variety of formats

Job Summary We are looking for a dynamic and customer-focused Guest Relations Executive (GRE) to provide an exceptional experience for our casino guests. The ideal candidate will have a warm personality, excellent communication skills, and a background in casino hospitality . Women with experience in casino guest services, VIP handling, or front office roles are highly preferred. Key Responsibilities Greet and assist guests upon arrival, ensuring a warm and welcoming experience. Handle VIP and high-roller guests with personalized services and special requests. Address guest inquiries, complaints, and concerns efficiently to ensure satisfaction. Coordinate with casino operations, food & beverage, and security to enhance guest experience. Assist in membership enrollments, loyalty programs, and promotional activities. Provide detailed information about casino facilities, games, events, and promotions. Maintain accurate records of guest interactions and preferences for personalized service. Monitor guest behavior and ensure compliance with casino policies and responsible gaming practices. Requirements Preferred female candidates with a background in casino hospitality or luxury customer service. Prior experience as a Guest Relations Executive, Front Desk Officer, VIP Host, or Casino Host is a plus. Excellent communication and interpersonal skills. Fluent in [preferred languages, e.g., English, Mandarin, or other regional languages]. Ability to remain calm and professional under pressure in a fast-paced casino environment. Strong problem-solving skills and a proactive approach to guest service. Willing to work flexible hours, including evenings, weekends, and holidays. Job Type: Full-time Pay: From ₹20,000.00 per month Benefits: Cell phone reimbursement Leave encashment Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person Application Deadline: 01/07/2025 Expected Start Date: 01/07/2025

Assist the Front Office Manager in overseeing front office operations, including Bell/Door Staff, Switchboard, and Guest Services. Supervise daily staff activities to ensure smooth check-in and check-out processes and high service standards. Handle guest complaints and resolve issues to maintain guest satisfaction. Monitor and manage staffing levels to balance service quality and financial objectives. Communicate business objectives clearly with staff, recognize performance, and drive team motivation. Ensure compliance with policies, procedures, and service quality standards across shifts. Act as a role model and support staff development through coaching, mentoring, and feedback. Provide exceptional customer service and encourage staff to exceed guest expectations. Monitor guest feedback on services and facilities, ensuring continuous improvement. Train staff in credit policies, service recognition programs, and daily sales procedures. Oversee front desk shift operations, ensuring policy compliance and fair administration of disciplinary procedures. Support hiring, onboarding, and training activities, ensuring employees receive the necessary orientation. Participate in employee satisfaction initiatives, maintaining an open-door policy and addressing concerns proactively. Perform front desk duties and lead shift operations as required. Maintain communication with executives, team members, and stakeholders on operations and performance updates.

Assist the Front Office Manager in overseeing front office operations, including Bell/Door Staff, Switchboard, and Guest Services. Supervise daily staff activities to ensure smooth check-in and check-out processes and high service standards. Handle guest complaints and resolve issues to maintain guest satisfaction. Monitor and manage staffing levels to balance service quality and financial objectives. Communicate business objectives clearly with staff, recognize performance, and drive team motivation. Ensure compliance with policies, procedures, and service quality standards across shifts. Act as a role model and support staff development through coaching, mentoring, and feedback. Provide exceptional customer service and encourage staff to exceed guest expectations. Monitor guest feedback on services and facilities, ensuring continuous improvement. Train staff in credit policies, service recognition programs, and daily sales procedures. Oversee front desk shift operations, ensuring policy compliance and fair administration of disciplinary procedures. Support hiring, onboarding, and training activities, ensuring employees receive the necessary orientation. Participate in employee satisfaction initiatives, maintaining an open-door policy and addressing concerns proactively. Perform front desk duties and lead shift operations as required. Maintain communication with executives, team members, and stakeholders on operations and performance updates.

Assist the Front Office Manager in overseeing front office operations, including Bell/Door Staff, Switchboard, and Guest Services. Supervise daily staff activities to ensure smooth check-in and check-out processes and high service standards. Handle guest complaints and resolve issues to maintain guest satisfaction. Monitor and manage staffing levels to balance service quality and financial objectives. Communicate business objectives clearly with staff, recognize performance, and drive team motivation. Ensure compliance with policies, procedures, and service quality standards across shifts. Act as a role model and support staff development through coaching, mentoring, and feedback. Provide exceptional customer service and encourage staff to exceed guest expectations. Monitor guest feedback on services and facilities, ensuring continuous improvement. Train staff in credit policies, service recognition programs, and daily sales procedures. Oversee front desk shift operations, ensuring policy compliance and fair administration of disciplinary procedures. Support hiring, onboarding, and training activities, ensuring employees receive the necessary orientation. Participate in employee satisfaction initiatives, maintaining an open-door policy and addressing concerns proactively. Perform front desk duties and lead shift operations as required. Maintain communication with executives, team members, and stakeholders on operations and performance updates.

The summary of hotel It is in Andheri East is a budget-friendly 3-star hotel near Mumbai airport, offering clean rooms, free Wi-Fi, breakfast, and helpful service—ideal for business and transit stays. Job Title: Front Office Executive Location: Andheri East, Mumbai Salary: ₹20,000 – ₹25,000 per month + Incentives + Food Duty Hours: 10 hours per day Shift Type: Rotational Shifts Weekly Off: 1 off per week as per standard schedule Job Responsibilities: Greet and welcome guests with a warm and professional attitude. Handle guest check-ins, check-outs, and reservation processes efficiently. Manage front desk operations including calls, emails, and guest inquiries. Coordinate with housekeeping and other departments for guest requests. Maintain accurate records and update guest data in the PMS. Handle cash, billing, and daily reports. Address guest concerns promptly to ensure guest satisfaction. Requirements: Minimum 6 months to 1 year of experience in hotel front office preferred. Excellent communication and interpersonal skills. Proficiency in MS Office and hotel PMS software is an advantage. Ability to work in rotational shifts, including weekends and holidays. Presentable, courteous, and guest-focused attitude. Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Food provided Schedule: Rotational shift Experience: Front desk: 2 years (Preferred) Work Location: In person

Guest Relations & Issue Resolution: Contact relevant departments (e.g., Sales, Data Admin, Accounting) to resolve guest issues Answer, record, and address guest calls, questions, and requests promptly Welcome and acknowledge guests per company standards Anticipate guest service needs and express genuine appreciation Sales & Loyalty Services: Use sales techniques such as up-selling to maximize revenue Maintain and enhance guest loyalty while promoting Marriott offerings Determine and offer appropriate guest complimentaries (e.g., rewards points, gift vouchers) Promote internal and external brand image awareness Reservations & Rewards Processing: Handle all reservation requests, changes, and cancellations via phone, fax, or mail Enter Marriott Rewards information accurately into booking systems Process reward redemption requests efficiently Administrative & Team Support: Perform general office duties (filing, typing, emailing, faxing) for Sales & Marketing support Assist management in employee training and motivation efforts Monitor team performance to ensure quality standards are met Communication & Professionalism: Communicate clearly and professionally in both speech and writing Follow telephone etiquette; review and prepare written documents accurately Maintain clean and professional appearance, and protect proprietary information Team Collaboration & Physical Requirements: Support team objectives and maintain positive relationships with coworkers Respond effectively to employee concerns Read and verify various types of information Lift, move, carry, or push items up to 10 pounds independently Perform additional reasonable duties as assigned.

Echor is Hiring Reservation Manager..!! Reservation Executive – Echor Hotels & Resorts We are looking for an experienced and dynamic Reservation Executive to join our team at Echor Hotel & Resorts. If you have a passion for guest service, strong leadership skills, and a background in hotel reservations, this opportunity is for you! Key Responsibilities:- Oversee reservation operations and ensure a smooth guest booking process. Respond to guest feedback and enhance their experience. Ensure seamless integration and accurate updates of inventory across multiple online travel agencies (OTAs), direct websites, and B2B channels. Work closely with the sales, marketing, and front office teams to optimize booking operations. Problem Resolution: Address and resolve guest concerns, booking changes, cancellations, or complaints promptly and professionally. Requirements:- Diploma/Degree in Hotel or Tourism Management. Excellent communication & leadership skills. A passion for guest service and experience enhancement. Team player with a willingness to relocate as per company needs. Salary & Perks:₹18,000/ to 28,000/ month Location: Zirakpur Interview Process: 2 rounds Kindly send your CV to [email protected] Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹28,000.00 per month Benefits: Commuter assistance Flexible schedule Internet reimbursement Leave encashment Work from home Schedule: Day shift Fixed shift Morning shift Supplemental Pay: Commission pay Performance bonus Quarterly bonus Yearly bonus Work Location: In person

Guest Relations & Issue Resolution: Contact relevant departments (e.g., Sales, Data Admin, Accounting) to resolve guest issues Answer, record, and address guest calls, questions, and requests promptly Welcome and acknowledge guests per company standards Anticipate guest service needs and express genuine appreciation Sales & Loyalty Services: Use sales techniques such as up-selling to maximize revenue Maintain and enhance guest loyalty while promoting Marriott offerings Determine and offer appropriate guest complimentaries (e.g., rewards points, gift vouchers) Promote internal and external brand image awareness Reservations & Rewards Processing: Handle all reservation requests, changes, and cancellations via phone, fax, or mail Enter Marriott Rewards information accurately into booking systems Process reward redemption requests efficiently Administrative & Team Support: Perform general office duties (filing, typing, emailing, faxing) for Sales & Marketing support Assist management in employee training and motivation efforts Monitor team performance to ensure quality standards are met Communication & Professionalism: Communicate clearly and professionally in both speech and writing Follow telephone etiquette; review and prepare written documents accurately Maintain clean and professional appearance, and protect proprietary information Team Collaboration & Physical Requirements: Support team objectives and maintain positive relationships with coworkers Respond effectively to employee concerns Read and verify various types of information Lift, move, carry, or push items up to 10 pounds independently Perform additional reasonable duties as assigned.

Guest Relations & Issue Resolution: Contact relevant departments (e.g., Sales, Data Admin, Accounting) to resolve guest issues Answer, record, and address guest calls, questions, and requests promptly Welcome and acknowledge guests per company standards Anticipate guest service needs and express genuine appreciation Sales & Loyalty Services: Use sales techniques such as up-selling to maximize revenue Maintain and enhance guest loyalty while promoting Marriott offerings Determine and offer appropriate guest complimentaries (e.g., rewards points, gift vouchers) Promote internal and external brand image awareness Reservations & Rewards Processing: Handle all reservation requests, changes, and cancellations via phone, fax, or mail Enter Marriott Rewards information accurately into booking systems Process reward redemption requests efficiently Administrative & Team Support: Perform general office duties (filing, typing, emailing, faxing) for Sales & Marketing support Assist management in employee training and motivation efforts Monitor team performance to ensure quality standards are met Communication & Professionalism: Communicate clearly and professionally in both speech and writing Follow telephone etiquette; review and prepare written documents accurately Maintain clean and professional appearance, and protect proprietary information Team Collaboration & Physical Requirements: Support team objectives and maintain positive relationships with coworkers Respond effectively to employee concerns Read and verify various types of information Lift, move, carry, or push items up to 10 pounds independently Perform additional reasonable duties as assigned

Lead and assist with the completion of daily shift tasks for front office operations. Oversee front office areas including Bell/Door Staff, Switchboard, and Guest Services/Front Desk. Ensure guest and employee satisfaction, and strive to achieve operating budget goals. Assist in completing financial and administrative tasks, including daily reports. Manage day-to-day operations to guarantee efficiency and consistency. Supervise staff, ensuring they meet company standards and maintain high levels of customer service. Provide guidance and support to team members, ensuring smooth operations and timely completion of tasks. Ensure the proper handling of guest requests, check-ins, check-outs, and inquiries. Address guest complaints and concerns, ensuring issues are resolved in a timely and professional manner. Coordinate with other departments to ensure guest satisfaction and operational efficiency. Candidate Profile: Education: High school diploma or GED; 2 years of experience in guest services, front desk, or a related field. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; no work experience required.

Guest Check-ins : Process all guest check-ins, verify guest identity, form of payment, and assign rooms. Issue room keys and activate them. Account Setup : Create accurate guest accounts based on their requirements, including Marriott Rewards information and ensuring rates match market codes. Billing & Payment : Secure payment before issuing keys, adjust billing as needed, and ensure proper payment processing. Reports : Compile and review daily reports, logs, and contingency lists. Complete cashier and closing reports at shift end. Guest Assistance : Provide guests with directions, property information, and assist with requests by contacting appropriate staff. Follow up to ensure needs are met. Transaction Handling : Process payments, vouchers, paid-outs, charges, and balance receipts. Secure the cash bank at the start and end of each shift. Manual Authorization : Obtain manual authorizations and follow all accounting procedures for payment processing. Loss Prevention : Notify Loss Prevention/Security of any theft reports made by guests. Staff Training & Motivation : Assist in training, evaluating, counseling, and motivating staff. Act as a role model and a point of contact for employees. Team Development : Develop and maintain positive relationships within the team to reach common goals. Listen to and address employee concerns. Safety & Compliance : Follow company policies, report accidents, and ensure personal appearance remains professional. Guest Engagement : Welcome and acknowledge guests, anticipate their needs, and provide assistance to individuals with disabilities. Express genuine appreciation. Professional Communication : Speak clearly and professionally with guests, answer calls with proper etiquette, and review written documents for accuracy. System Navigation : Use computer/POS systems to locate and enter information quickly and accurately. Physical Activity : Stand, sit, or walk for long periods as needed throughout the shift.

Job Summary: We are seeking a highly motivated and customer-focused Front Office Supervisor to oversee daily operations at the front desk. This position plays a key role in ensuring exceptional guest experiences by supervising front desk staff, resolving guest concerns, and maintaining smooth check-in and check-out procedures. The ideal candidate will have strong leadership skills, a passion for hospitality, and the ability to lead by example in a fast-paced environment. Key Responsibilities: Supervise and support front desk agents, bell staff, and concierge (as applicable). Ensure all front office operations (check-in, check-out, reservations, guest inquiries) are executed smoothly and efficiently. Handle guest complaints or escalated issues promptly and professionally, ensuring guest satisfaction. Train, coach, and evaluate front office staff to ensure high service standards. Coordinate with other departments (Housekeeping, Maintenance, F&B) to ensure a seamless guest experience. Monitor and maintain front office supplies, equipment, and cleanliness standards. Ensure compliance with hotel policies, procedures, and brand standards. Assist in creating staff schedules and ensure adequate coverage for all shifts. Process cash and credit transactions, prepare daily reports, and assist in financial reconciliation. Support Front Office Manager with administrative tasks and departmental initiatives. Qualifications: High school diploma or equivalent required. Minimum 2 years of front desk or guest services experience in a hotel environment. Prior supervisory or leadership experience strongly preferred. Excellent communication, interpersonal, and organizational skills. Proficient in hotel management software. Ability to handle stressful situations with a calm, problem-solving approach. Job Type: Full-time Pay: ₹10,000.00 - ₹13,000.00 per month Benefits: Food provided Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Rotational shift Language: Hindi (Preferred) English (Preferred) Work Location: In person

Job Summary: We are seeking a highly motivated and customer-focused Front Office Supervisor to oversee daily operations at the front desk. This position plays a key role in ensuring exceptional guest experiences by supervising front desk staff, resolving guest concerns, and maintaining smooth check-in and check-out procedures. The ideal candidate will have strong leadership skills, a passion for hospitality, and the ability to lead by example in a fast-paced environment. Key Responsibilities: Supervise and support front desk agents, bell staff, and concierge (as applicable). Ensure all front office operations (check-in, check-out, reservations, guest inquiries) are executed smoothly and efficiently. Handle guest complaints or escalated issues promptly and professionally, ensuring guest satisfaction. Train, coach, and evaluate front office staff to ensure high service standards. Coordinate with other departments (Housekeeping, Maintenance, F&B) to ensure a seamless guest experience. Monitor and maintain front office supplies, equipment, and cleanliness standards. Ensure compliance with hotel policies, procedures, and brand standards. Assist in creating staff schedules and ensure adequate coverage for all shifts. Process cash and credit transactions, prepare daily reports, and assist in financial reconciliation. Support Front Office Manager with administrative tasks and departmental initiatives. Qualifications: High school diploma or equivalent required. Minimum 2 years of front desk or guest services experience in a hotel environment. Prior supervisory or leadership experience strongly preferred. Excellent communication, interpersonal, and organizational skills. Proficient in hotel management software. Ability to handle stressful situations with a calm, problem-solving approach. Job Type: Full-time Pay: ₹10,000.00 - ₹13,000.00 per month Benefits: Food provided Paid time off Provident Fund Work Location: In person

Deliver a memorable and unique guest experience beyond smooth check-in and check-out. Proactively support guests throughout their stay by addressing requests and operational needs. Complete reports and share local area highlights to enhance guest satisfaction. Move freely within the work environment to complete tasks efficiently. Maintain a safe workplace by following all policies and procedures. Protect company assets and maintain confidentiality of sensitive information. Uphold quality standards in all interactions and maintain a professional appearance. Stand, sit, or walk for extended periods and handle light physical tasks (up to 10 lbs). Perform other duties as assigned to ensure exceptional guest service. Preferred Qualification: High school diploma or G.E.D. equivalent.

Deliver a memorable and unique guest experience from check-in to check-out. Take initiative to provide a wide range of services supporting guests throughout their stay. Process operational needs and address guest requests promptly and efficiently. Complete required reports accurately and on time. Share information about local attractions and highlights to enhance the guest experience. Maintain a safe work environment by following all company policies and procedures. Protect company assets and maintain confidentiality of proprietary information. Uphold quality standards in all guest interactions and service delivery. Ensure professional appearance and communication at all times. Stand, sit, or walk for extended periods; perform hands-on tasks involving lifting or moving objects up to 10 pounds. Perform other reasonable job duties as requested by supervisors.

Position Title: Guest Relations Executive Location: Hyderabad Reports To: Spa Manager / Operations Manager Key Responsibilities: Guest Interaction: Greet and welcome guests upon arrival, ensuring a positive first impression. Assist guests with inquiries about spa services, treatments, and products. Provide guests with detailed information about the spa's facilities, policies, and offerings. Customer Service: Handle guest requests, concerns, and complaints in a timely and professional manner, ensuring satisfaction. Follow up with guests post-treatment to gather feedback and ensure they had a pleasant experience. Maintain a calm and friendly demeanor even in high-pressure situations. Booking & Reservations: Manage appointment bookings and reservations for spa treatments, ensuring accurate scheduling. Assist guests in selecting appropriate services based on their preferences and needs. Process payments and handle guest transactions in accordance with company protocols. Guest Experience Enhancement: Ensure the spa environment is welcoming, clean, and organized at all times. Suggest enhancements or upgrades to guests (such as additional treatments, products, or packages). Offer personalized recommendations to guests based on their preferences and past visits. Administrative Tasks: Maintain accurate guest records, including preferences and past treatments. Assist with marketing or promotional activities to attract new guests. Ensure all front desk operations are carried out smoothly and in compliance with company standards. Collaboration: Work closely with other spa team members (therapists, technicians, etc.) to ensure a seamless guest experience. Assist with training new staff members on guest relations procedures. Upselling & Retail: Promote and sell spa retail products (oils, skincare, etc.) that complement the services offered. Actively contribute to the spa's revenue targets by suggesting add-on services and packages. Key Skills & Qualifications: Strong interpersonal and communication skills. Customer-focused with a passion for providing an outstanding guest experience. Ability to multitask and handle different tasks simultaneously. Experience in the hospitality, wellness, or spa industry is a plus. Knowledge of spa services and wellness treatments preferred. Basic computer and reservation system proficiency. Personal Traits: Friendly, professional, and approachable. Detail-oriented and organized. Calm under pressure with the ability to think quickly on your feet. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹23,000.00 per month Benefits: Paid sick time Schedule: Rotational shift Work Location: In person

Supervise and coordinate daily floor operations for smooth service. Ensure exceptional guest experiences by addressing preferences and feedback. Train and guide service staff on hospitality standards and etiquette . Manage table reservations, seating, and order accuracy . Collaborate with the kitchen and bar teams for seamless service execution . Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Food provided Work Location: In person

Job Summary: We are seeking a courteous and efficient Front Office Guest Service Assistant to provide exceptional guest service and assist with front office operations at our hotel/resort. The candidate must be proficient in IDS software for managing guest check-ins, check-outs, billing, and reservations to ensure smooth and pleasant guest experiences. Key Responsibilities: Greet and welcome guests warmly, ensuring a positive first impression. Assist guests with check-in and check-out procedures using IDS software. Handle guest inquiries, requests, and complaints promptly and professionally. Manage room allocations, billing, and folio maintenance in IDS. Coordinate with housekeeping and maintenance departments to ensure timely room readiness. Provide information about hotel/resort facilities, services, and local attractions. Maintain accurate guest records and update the database using IDS. Process group check-ins/check-outs and special arrangements. Assist with managing reservations and cancellations as needed. Follow standard operating procedures and ensure compliance with hotel policies. Requirements: Diploma or Degree in Hotel Management or related field preferred. Minimum 1–3 years experience in front office or guest services in a hotel/resort. Proficiency in IDS software for front office operations is mandatory . Excellent communication and interpersonal skills. Friendly, approachable, and service-oriented attitude. Ability to multitask and work efficiently under pressure. Knowledge of billing, reservation systems, and guest service protocols. Flexibility to work in shifts, including weekends and holidays. Preferred Skills: Knowledge of additional property management systems (PMS) and channel managers. Multilingual abilities to cater to international guests. Basic knowledge of local tourism and attractions. Benefits: Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Day shift Morning shift Rotational shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person

Guest Service Associate Location : Mumbai (Goregaon East), Pune Preferred candidates: Male Designation: Guest Service Associate Mini. Education Required – Bachelors or Diploma in Hospitality Job Timings – Rotational Shifts Other Employment Benefits: - Incentive - 24 Days paid Casual Leave after probation period - Public Holiday double wages - General & Covid - Mediclaim - Child Education Benefit Working Terms : - 9 hours Working per day - 1 week off during weekdays - Public Holidays & weekends will be working day - Rotational Shift Timings - Uniform & grooming required as per standard Job Responsibilities -Customer Delights -Event Operations -Handling and Coordinating High Profile Guests -Escorting VIP Guests -Hosting & Coordinating Events -End to End Service to High Profile Guests - Customer Interaction - Game Operating & Playing - Selling Skills - Customer Operations Handling Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Schedule: Evening shift Rotational shift Weekend availability Work Location: In person

Position Title: Guest Relations Executive Location: Goa Reports To: Spa Manager / Operations Manager Key Responsibilities: Guest Interaction: Greet and welcome guests upon arrival, ensuring a positive first impression. Assist guests with inquiries about spa services, treatments, and products. Provide guests with detailed information about the spa's facilities, policies, and offerings. Customer Service: Handle guest requests, concerns, and complaints in a timely and professional manner, ensuring satisfaction. Follow up with guests post-treatment to gather feedback and ensure they had a pleasant experience. Maintain a calm and friendly demeanor even in high-pressure situations. Booking & Reservations: Manage appointment bookings and reservations for spa treatments, ensuring accurate scheduling. Assist guests in selecting appropriate services based on their preferences and needs. Process payments and handle guest transactions in accordance with company protocols. Guest Experience Enhancement: Ensure the spa environment is welcoming, clean, and organized at all times. Suggest enhancements or upgrades to guests (such as additional treatments, products, or packages). Offer personalized recommendations to guests based on their preferences and past visits. Administrative Tasks: Maintain accurate guest records, including preferences and past treatments. Assist with marketing or promotional activities to attract new guests. Ensure all front desk operations are carried out smoothly and in compliance with company standards. Collaboration: Work closely with other spa team members (therapists, technicians, etc.) to ensure a seamless guest experience. Assist with training new staff members on guest relations procedures. Upselling & Retail: Promote and sell spa retail products (oils, skincare, etc.) that complement the services offered. Actively contribute to the spa's revenue targets by suggesting add-on services and packages. Key Skills & Qualifications: Strong interpersonal and communication skills. Customer-focused with a passion for providing an outstanding guest experience. Ability to multitask and handle different tasks simultaneously. Experience in the hospitality, wellness, or spa industry is a plus. Knowledge of spa services and wellness treatments preferred. Basic computer and reservation system proficiency. Personal Traits: Friendly, professional, and approachable. Detail-oriented and organized. Calm under pressure with the ability to think quickly on your feet. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹23,000.00 per month Benefits: Paid sick time Schedule: Rotational shift Work Location: In person