171 Guest Services Jobs

*FEMALES PREFERRED* Key Responsibilities: Greet every customer warmly as they enter the store Initiate conversations to understand what brings them in today Assess their needs and direct them to the appropriate product zone or expert Capture and log walk-in customers using the store’s system/tools Maintain a professional and customer-focused presence at the entry area Collaborate with the sales and technical teams to ensure a seamless customer journey Assist in managing customer flow during busy hours What We’re Looking For: Strong communication and interpersonal skills A naturally friendly, confident, and approachable personality Ability to multitask and stay composed in a fast-paced retail environment Passion for customer service and a positive attitude Prior experience in hospitality, front desk, or retail (preferred but not mandatory) Freshers are welcome to apply Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Health insurance Leave encashment Paid time off Provident Fund Schedule: Day shift Evening shift Weekend availability Work Location: In person Speak with the employer +91 7428668044

Job - Guest Service Associate/ Front Office Associate Department: Front Office / Guest Services Reports to: Front Office Manager / Guest service Manager Experience Required: 1–2 years in a front office supervisory or assistant manager role in hospitality Job Summary: We are seeking a friendly, customer-focused Guest Service Associate to join our team. In this role, you will be the first point of contact for guests and customers, ensuring a welcoming, positive experience. You will assist with inquiries, resolve issues, and provide information and support across various guest services. Key Responsibilities: Greet and welcome guests in a warm and professional manner Respond to guest inquiries in person, over the phone, or via email Provide accurate information about services, amenities, and local attractions Handle guest check-in and check-out procedures (if in a hospitality setting) Address and resolve guest complaints or concerns promptly and effectively Process payments, refunds, and transactions using POS systems (if applicable) Maintain cleanliness and organization of the front desk or service area Collaborate with team members to ensure seamless guest experiences Follow company policies, procedures, and safety guidelines Qualifications: High school diploma or equivalent required Prior customer service or hospitality experience preferred Excellent communication and interpersonal skills Ability to multitask in a fast-paced environment Basic computer and POS system proficiency Friendly, professional demeanour with a problem-solving mindset Flexibility to work weekends, evenings, and holidays as needed Work Environment: May involve standing for extended periods Interacting with guests continuously during shifts Interested candidates can share your resume to [email protected] Job Types: Full-time, Fresher Pay: ₹270,000.00 - ₹390,000.00 per year Benefits: Cell phone reimbursement Flexible schedule Health insurance Leave encashment Life insurance Paid time off Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Shift allowance Yearly bonus Work Location: In person

Job Description Provide excellent customer service to guests. Coordinate with internal teams to ensure guest satisfaction. Monitor and report on guest feedback and issues. Maintain detailed guest records and reports. Assist with team and plan accordingly. Ensure compliance with company policies and procedures. Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Food provided Provident Fund Schedule: Rotational shift Work Location: In person Speak with the employer +91 8872719600

We are looking for a smart and motivated Guest Relationship Executive at our restaurant 'Qisa' in sector 17C Chandigarh. The candidate must have a good experience as a GRE in th hospitality. Job Type: Full-time Pay: ₹17,000.00 - ₹22,000.00 per month Benefits: Food provided Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Work Location: In person

Additional Information Job Number 25106541 Job Category Rooms & Guest Services Operations Location Fairfield by Marriott Goa Calangute, H No 1/72C Gaurawaddo, Calangute, Goa, India, 403516 Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supports all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Coaches, counsels and encourages employees. Handles employee questions and concerns. Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. Guides daily Front Desk shift operations. Communicates performance expectations to employees in accordance with job descriptions for each position. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. Strives to improve service performance. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and property occupancy. Understands the impact of Front Desk operations on the overall property financial goals and objectives. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Empowers employees to provide excellent customer service within guidelines. Handles guest problems and complaints seeking assistance from supervisor as necessary. Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies Implementing the customer recognition/service program, communicating and ensuring the process. Assists in the review of comment cards and guest satisfaction results with employees. Ensures employees have the proper supplies and uniforms. Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution. Supporting Handling of Human Resource Activities Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. Provides feedback to individuals based on observation of service behaviors. Participates in an ongoing employee recognition program. Conducts training when appropriate. Participates in the employee performance appraisal process. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. Complies with loss prevention policies and procedures. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you’ll deliver on the Fairfield Guarantee — our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job Title: Museum Experience Associate Department: Operations / Visitor Experience Work Type: Full-time, Work from Office Location: Mumbai Reports To: Museum Experience Manager Salary: 15–20% hike on last drawn About the Organization This institution is dedicated to empowering children by fostering critical thinking, innovation, and problem-solving. Through immersive exhibits, it provides an inclusive space where children can explore diverse methodologies, collaborate, and develop ideas to tackle global challenges. Role Overview As a Museum Experience Associate, you will play a key role in delivering engaging, educational, and interactive experiences for children and families. Your primary responsibilities include facilitating learning, ensuring visitor engagement, and maintaining a welcoming environment aligned with the organization’s mission. Key ResponsibilitiesVisitor Experience & Guest Services Act as an ambassador for the museum, ensuring all visitors have a positive and inclusive experience. Greet guests warmly, provide orientation, and share information about exhibits and programs. Address visitor inquiries, manage concerns, and resolve issues to ensure high guest satisfaction. Facilitate a smooth visitor journey by proactively assisting and guiding guests. Monitor and manage visitor flow to avoid overcrowding in exhibit areas. Collect visitor feedback and contribute to service improvements. Exhibit Engagement & Knowledge Gain a deep understanding of the exhibits, their learning objectives, and the overall visitor experience. Stay updated on museum programs, events, and new initiatives. Ensure exhibit areas are well-maintained, clean, and fully stocked with materials. Assist in exhibit facilitation by guiding children through interactive learning experiences. Educational Programs, Events & Workshops Conduct interactive educational programs, workshops, and demonstrations aligned with the mission. Manage school groups, birthday parties, and other special events. Support initiatives related to memberships, promotions, and merchandise sales. Safety & Security Maintain a safe and child-friendly environment within the museum. Monitor exhibit conditions and report any maintenance issues. Follow safety procedures, including emergency response and evacuation protocols. Participate in regular safety training sessions. Operational Support & Additional Responsibilities Assist in planning and executing special events and museum programs. Provide guidance and support to volunteers and temporary staff. Perform administrative and operational tasks as needed to ensure smooth functioning. Required Qualifications & SkillsEducation & Experience Bachelor’s degree in Museum Operations, Retail Operations, Hospitality, Education, or a related field. Prior experience in customer service, education, museums, amusement parks, or recreational settings. Experience working with children (ages 1–18) in interactive learning environments. Key Skills & Traits Passion for working with children and families in an educational setting. Strong communication skills in English and Hindi (Marathi or other Indian languages is a plus). Ability to manage large groups and facilitate engaging experiences. Adaptability to perform diverse tasks in a fast-paced environment. Energetic, empathetic, and team-oriented with a guest-first mindset. Job Type: Full-time Pay: ₹30,000.00 - ₹35,000.00 per year Application Question(s): Require Only Female Candidate Work Location: In person

Key Responsibilities: Clean and maintain guest villas, ensuring luxury standards. Manage linen, amenities, and housekeeping supplies. Address guest requests promptly and professionally. Assist in laundry and inventory management. Work closely with the housekeeping team to uphold service excellence. Requirements: Prior housekeeping experience in luxury hotels or villas preferred. Attention to detail and a commitment to cleanliness. Ability to work flexible shifts, including nights. Good communication and guest service skills.

REQUIRED ONLY FEMALE STAFF FOR RESTAURANT LIKE HOSTES AND WAITRESS Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Flexible schedule Food provided Schedule: Rotational shift Supplemental Pay: Performance bonus Work Location: In person

Anjappar Authentic Chetinad Restaurant ; CUISINES. Chinese, Indian, Asian ; Meal types., we need a captain for our concern Job Type: Full-time Pay: ₹15,000.00 - ₹17,000.00 per month Benefits: Food provided Provident Fund Supplemental Pay: Yearly bonus Work Location: In person

We are seeking a skilled and passionate Bridal Makeover Trainer to join our skill development training program Key Responsibilities: Train students in traditional, contemporary, and region-specific bridal makeup styles. Demonstrate step-by-step techniques including base preparation, contouring, eye makeup, hairstyling, and finishing. Teach the usage of professional products and tools. Provide hands-on training and supervise practice sessions. Develop course materials, assessments, and certification tests. Stay updated on makeup trends, tools, and products. Provide feedback, guidance, and support to learners. Maintain professional behavior and a hygienic training environment. Skills Required: Expertise in bridal makeup and hairstyling (North Indian/South Indian/Modern/HD/Airbrush etc.) Strong communication and interpersonal skills. Patience and ability to teach individuals of different skill levels Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: Day shift Education: Higher Secondary(12th Pass) (Preferred) Experience: Teaching: 1 year (Preferred) Language: English (Preferred) Work Location: In person

Job Opening: Housekeeping Supervisor Location: Wayanad, Kerala Company: Flora Hospitality Group Flora Hospitality Group is looking for a dedicated, detail-oriented, and experienced Housekeeping Supervisor to lead and maintain the hygiene and cleanliness standards of our upcoming premium property in Wayanad. In this role, you will oversee a team of housekeeping staff and ensure the smooth execution of daily housekeeping operations while upholding the highest standards of guest satisfaction and operational efficiency. Duties & Responsibilities : Supervise the implementation and compliance of housekeeping standards and procedures. Monitor the daily operations of the housekeeping department, ensuring the cleanliness and order of all rooms, public areas, and back-of-house spaces. Coordinate with the Front Office to meet guest and operational requirements. Manage shift openings and closures with effective handovers. Oversee inventory and ensure adequate stock of cleaning materials and guest amenities. Document cleaning activities and promptly report maintenance issues or room damages to the relevant departments. Ensure all cleaning equipment is well-maintained and coordinate repairs when needed. Qualification & Experience : Diploma / Degree in Hotel Administration, Hotel Management or equivalent Minimum 5 years of experience in a similar role within the hospitality industry. Strong Leadership skills in managing teams. Problem solving, motivating, organizational and training abilities. Good communication skill in English. To Apply: Please send your updated resume to: [email protected] WhatsApp: +91 62355 93000 Contact Person: Mr. Vinesh – HR & Recruitment Manager Job Types: Full-time, Permanent Benefits: Food provided Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Morning shift Rotational shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Experience: Housekeeping: 1 year (Preferred) total work: 1 year (Preferred) Shift availability: Day Shift (Preferred) Overnight Shift (Preferred) Work Location: In person Application Deadline: 10/09/2024

Pearl Resort, Silvassa is a premier 5-star resort offering an exceptional blend of luxury, comfort, and nature. Nestled amidst serene landscapes, we pride ourselves on delivering world-class service and unforgettable guest experiences. We are currently seeking a dynamic and customer-focused Reservation Executive preferably a female candidate to join our team and play a key role in maintaining our high standards of service by attending reservation calls & E-mail marketing. Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Preferred) Experience: 2year: 1 year (Preferred) Location: Silvassa, Dadra and Nagar Haveli (Preferred) Work Location: In person Speak with the employer +91 8780368129

Job Title: Housekeeping Executive Location: Ooty, Tamil Nadu Industry: Hospitality (Resort) Job Summary: The Housekeeping Executive is responsible for maintaining the highest standards of cleanliness, hygiene, and guest satisfaction at the resort. They will oversee housekeeping operations, manage staff, and ensure all rooms and public areas meet the resort’s quality standards. Key Responsibilities: 1. Housekeeping Operations: Supervise and coordinate daily housekeeping activities, including room cleaning, laundry, and public area maintenance. Ensure rooms, suites, and common areas are cleaned and well-maintained according to resort standards. Conduct regular inspections of rooms and public areas to maintain cleanliness and hygiene. Ensure all housekeeping supplies, linens, and amenities are adequately stocked. 2. Staff Management: Train, schedule, and supervise housekeeping staff, ensuring efficiency and high performance. Assign tasks and responsibilities to housekeeping team members. Motivate staff and maintain a positive working environment. Monitor staff performance and provide feedback to improve service quality. 3. Guest Satisfaction & Quality Control: Address guest requests and complaints promptly and professionally. Ensure that all guest rooms and public areas meet luxury and hygiene standards. Work closely with the front office and maintenance teams to handle special requests and maintenance issues. 4. Inventory & Budget Management: Monitor inventory of cleaning supplies, linens, and guest amenities, ensuring cost-effective usage. Work within budget constraints while maintaining high service standards. Prepare reports on housekeeping activities and expenses for management review. 5. Compliance & Safety: Ensure adherence to safety, sanitation, and hygiene regulations. Implement eco-friendly and sustainable housekeeping practices. Train staff on safety protocols and emergency procedures. Qualifications & Experience: Bachelor's degree or diploma in Hotel Management / Hospitality Management preferred. 3+ years of experience in housekeeping, preferably in a luxury resort or hotel. Strong leadership and team management skills. Excellent communication and guest service skills. Knowledge of housekeeping operations, chemicals, and equipment. Ability to work flexible hours, including weekends and holidays. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Food provided Paid time off Schedule: Day shift Night shift Supplemental Pay: Performance bonus Yearly bonus Experience: total work: 5 years (Preferred) Work Location: In person

Job description Looking for good candidates for Front Office, Housekeeping, F&B Service and Kitchen who are willing to work with one of the best chains. Candidates with experience and a keen interest for guest services would be preferred Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Food provided Schedule: Rotational shift Experience: total work: 1 year (Required) Work Location: In person Job Type: Permanent Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Food provided Paid sick time Schedule: Rotational shift Work Location: In person

We are looking for a well-groomed and friendly Floor Hostess to join our team. As a Floor Hostess, you will greet and assist guests, ensure they are comfortable, and provide excellent customer service to create a welcoming atmosphere. Requirements Good communication and interpersonal skills. Pleasant personality with a professional appearance. Ability to handle guests politely and confidently. Basic understanding of customer service and hospitality. Key Responsibilities Greet guests warmly and guide them to their designated areas. Assist guests with seating arrangements and any special requests. Maintain cleanliness and tidiness of the floor area at all times. Coordinate with the service team to ensure prompt service. Provide information about facilities, menu items, or services as needed. Handle guest queries and resolve minor concerns courteously. Ensure guests have a pleasant and memorable experience. Report any issues to the supervisor for quick resolution. Job Type: Full-time Pay: ₹12,000.00 - ₹25,000.00 per month Work Location: In person

FRONT OFFICE EXECUTIVE Preference for Local candidates Job Summary: The Front Office Executive is the face of the hotel or resort, responsible for creating a welcoming first impression and ensuring a smooth check-in and check-out experience for guests. This role requires excellent communication, customer service, and organizational skills. Key Responsibilities: Greet guests warmly upon arrival and assist with check-in/check-out procedures. Handle guest registrations, room assignments, and process payments. Manage bookings and reservations via phone, email, or online systems. Respond to guest inquiries and provide information about hotel services, facilities, and local attractions. Coordinate with housekeeping, room service, and other departments to meet guest needs. Address and resolve guest complaints or issues professionally and efficiently. Maintains front desk records, logs, and reports accurately. Monitor lobby areas and ensure cleanliness and professional presentation. Manage and update the PMS (Property Management System). Follow hotel policies, safety protocols, and grooming standards at all times. Qualifications and Skills: Bachelor's degree or diploma in Hospitality Management or related field (preferred). Prior experience in front office, reception, or guest services (minimum 1 year preferred). Proficiency in hotel management software (e.g., Opera, IDS, Cloudbeds). Excellent communication in English (additional languages are a plus). Strong customer service and interpersonal skills. Ability to multitask, remain calm under pressure, and handle guest complaints. Well-groomed appearance and professional attitude. Work Conditions: Rotational shifts including weekends and holidays. Standing for extended periods. Uniform required (as per hotel policy). Salary: 12000 to 20000 Location: Chithirapuram, powerhouse,Kerala. 685565. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹20,000.00 per month Benefits: Food provided Schedule: Day shift Morning shift Rotational shift Work Location: On the road

We are looking for Restaurant Captain who can join immediately to our new Supreme outlet at Trivandrum. Responsibilities: Supervise and lead the waitstaff team. Ensure a high level of customer satisfaction by addressing any concerns or issues promptly. Coordinate with the kitchen team to ensure timely and accurate delivery of orders. inspect the cleanliness and presentation of dining area. create and manage staff schedules. Maintain an open communication with different teams. Qualification: Minimum 2 years of experience in similar filed. strong communication and inter personal skills. knowledge of food and beverage operations. Ability to handle stressful situation and resolve conflicts. Commitment to provide excellent customer service. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹21,000.00 per month Benefits: Food provided Paid time off Provident Fund Schedule: Day shift Monday to Friday Weekend availability Supplemental Pay: Yearly bonus Experience: total work: 2 years (Required) Work Location: In person Expected Start Date: 07/07/2025

About Us: Gokulam Grand Trivandrum is a premier five-star business hotel located in the heart of the city, offering world-class hospitality with a blend of traditional charm and modern luxury. We pride ourselves on delivering exceptional guest experiences in a professional and elegant environment. Job Summary: We are seeking a warm, well-groomed, and customer-focused Front Office Assistant to join our dynamic front office team. The ideal candidate will have a minimum of 2 years of experience in front office operations in the hospitality industry, with a strong emphasis on guest service and communication skills. Key Responsibilities: Welcome and greet guests with warmth and professionalism Efficiently handle check-in and check-out procedures Manage guest reservations, room assignments, and billing Handle guest inquiries, requests, and complaints promptly and effectively Coordinate with other departments to ensure seamless guest experiences Maintain a clean and organized front desk area Maintain accurate records and ensure proper documentation Provide concierge services including travel assistance and local information Uphold the hotel’s standards in guest service and grooming Qualifications & Requirements: Minimum 2 years of experience in front office operations, preferably in a 4 or 5-star hotel Bachelor's degree/diploma in Hotel Management or related field (preferred) Proficiency in hotel management software (e.g., Opera, IDS, or similar) Excellent communication skills in English; knowledge of additional languages is a plus Pleasing personality with strong interpersonal and guest-handling skills Ability to work in shifts, including weekends and holidays Strong attention to detail and a commitment to excellence Job Type: Full-time Pay: ₹180,000.00 - ₹216,000.00 per year Benefits: Food provided Paid time off Schedule: Rotational shift Work Location: In person Expected Start Date: 05/07/2025

Additional Information Job Number 25105587 Job Category Housekeeping & Laundry Location Sheraton Grand Bangalore Hotel at Brigade Gateway, 26/1 Dr. Rajkumar Road, Bengaluru, Karnataka, India, 560055 Schedule Full Time Located Remotely? N Position Type Non-Management POSITION SUMMARY Responsible for greeting the guest upon their arrival, assisting with the unloading of their items in a safe manner. Deliver Laundry and Clothing to guestrooms. Position requires excellent guest service skills and availability to work a flexible schedule. Respond promptly to requests from guests, Front Desk, or At Your Service requests. Monitor the cleanliness and appearance of laundry/dry cleaning. Complete all valet tickets properly to provide proper handling. Coordinate all repairs to appropriate persons and pick-up for delivery when completed. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; grasp, turn, and manipulate objects; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Greet guests warmly upon arrival and assist with check-in/check-out procedures. Handle guest inquiries and resolve complaints in a professional and timely manner. Coordinate with all departments to ensure guest requests and preferences are met. Maintain updated records of guest profiles and preferences. Provide information about hotel facilities, local attractions, and services. Ensure VIP guests and repeat customers receive special attention and recognition. Collect guest feedback and report to management for service improvement. Maintain a positive and professional demeanor at all times. The Guest Relation Executive (GRE) is responsible for providing exceptional guest service and ensuring a seamless and personalized experience for all guests. This role involves welcoming guests, addressing their needs, resolving complaints promptly, and maintaining high guest satisfaction Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Benefits: Food provided Internet reimbursement Schedule: Day shift Evening shift Fixed shift Monday to Friday Morning shift Night shift Rotational shift Weekend availability Supplemental Pay: Performance bonus Shift allowance Yearly bonus Work Location: In person Speak with the employer +91 9112206222 Application Deadline: 30/06/2025

Additional Information Job Number 25105330 Job Category Sales & Marketing Location Four Points by Sheraton Hotel & Serviced Apartments Pune, 5th Mile Stone, Pune, Maharashtra, India, 411014 Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. CORE WORK ACTIVITIES Understanding Market Opportunities & Driving Revenue Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Partners with group/catering counterpart to effectively manage the business opportunity. Responds to incoming group/catering opportunities for the property that are outside parameters of the . Handles all opportunities if property does not participate in an EBC. Identifies, qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals. Focuses efforts on group/catering accounts with significant potential sales revenue. Develops effective group/catering sales plans and actions. Designs, develops and sells creative catered events. Maximizes revenue by upselling packages and creative food and beverage. Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for each property based on market conditions and individual property needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Providing Exceptional Customer Service Handles complex business with significant revenue potential as well as significant customer expectations. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities. Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Provides excellent customer service in order to grow share of the account. Executes brand’s Customer Service Standards and property’s Brand Standards. Executes and supports the business Customer Service Standards and property’s Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand. Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships Works collaboratively with off-property sales channels (e.g., , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative. Manages and develops relationships with key internal and external stakeholders. Uses sales resources and administrative/support staff. Additional Responsibilities Utilizes intranet for resources and information. Conducts site inspections. Creates contracts as required. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

A Guest Relations Executive (GRE) role typically involves creating a positive and memorable experience for guests, focusing on their comfort, satisfaction, and loyalty. This includes tasks like greeting guests, handling inquiries, addressing complaints, and anticipating needs. The GRE acts as a liaison between the guest and the establishment, ensuring a seamless and enjoyable stay. Here's a more detailed breakdown of common responsibilities:General Responsibilities: Guest Interaction: Greeting guests upon arrival, assisting with check-in/check-out, and providing information about the establishment and its surroundings. Problem Solving: Addressing guest complaints and concerns efficiently and effectively, escalating issues when necessary. Service Enhancement: Anticipating guest needs, building rapport, and providing personalized service to enhance their experience. Communication: Maintaining clear and professional communication with guests and colleagues, both in person and through other channels. Record Keeping: Maintaining accurate records of guest interactions and relevant information. Specific Responsibilities in Different Settings: Hotels: Ensuring VIP guests receive special attention, coordinating with other departments (e.g., housekeeping, F&B) to fulfill requests, and managing guest room assignments. Restaurants: Handling reservations, seating guests, and ensuring smooth service flow. Hospitals: Providing support and guidance to patients and visitors, addressing their needs, and coordinating with medical staff. Other Industries: In various industries, GREs may focus on building relationships with clients, understanding their needs, and providing tailored solutions. Key Skills: Excellent Communication and Interpersonal Skills: A GRE must be able to communicate effectively and build rapport with guests from diverse backgrounds. Problem-Solving Skills: The ability to quickly and effectively address guest concerns and resolve issues is crucial. Proactive and Attentive Nature: Anticipating guest needs and taking initiative to enhance their experience is essential. Strong Organizational and Time Management Skills: Managing multiple tasks, prioritizing requests, and ensuring efficient service delivery are important. Product Knowledge: A GRE should be knowledgeable about the establishment's offerings and services, as well as local attractions. Professionalism and Poise: Maintaining a positive and professional demeanor is crucial for representing the establishment. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Food provided Health insurance Provident Fund Schedule: Rotational shift Supplemental Pay: Performance bonus Work Location: In person

Hostess Responsibilities: Greeting guests as they enter and placing them on the waiting list as needed. Providing guests with menus and answering any preliminary questions. Seat guests at tables or in waiting areas. Assigning guests to their preferred tables keeping in mind table rotation so that servers get the right number of customers. Interacting with guests to ensure they are happy with food and service. Responding to complaints and helping to resolve them. Answering phone calls, taking reservations and answering questions. Knowledge of menus. Assist in other positions in the restaurant as needed. Providing excellent customer service. Job Types: Full-time, Permanent Pay: ₹14,000.00 - ₹18,000.00 per month Benefits: Flexible schedule Food provided Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Application Question(s): Are you based in Mumbai? Experience: Hostess: 1 year (Preferred) Work Location: In person

About Us: The Spirited Spot is Nagpur’s most loved destination for cocktails, global cuisine, and live music. With a 4.8+ rating and awards for luxury dining and lounge experiences, we’re now looking to hire a versatile Barista cum Bartender —a creative professional who can serve exceptional coffee by day and mix legendary cocktails by night. Position: Barista cum Bartender Employment : Full-Time Compensation : Competitive Salary + Tips + Service Charges + Meals Role & Responsibilities: As a Barista: Brew a variety of high-quality espresso and manual coffee drinks Maintain cleanliness, calibration, and functionality of coffee equipment Engage with guests about coffee blends, brewing techniques, and origins Innovate with coffee-based beverages and non-alcoholic drinks Handle morning and brunch shifts with consistency and energy As a Bartender: Prepare and serve cocktails as per house signatures and classic recipes Manage bar mise-en-place, garnishes, inventory, and glassware hygiene Engage with guests, understand their preferences, and upsell creatively Experiment with coffee-based cocktails and new beverage formats Ensure compliance with hygiene, safety, and alcohol service laws Combined Duties: Maintain stock for both coffee and bar counters Switch between beverage roles based on shift flow and demand Collaborate with the culinary and service team for food pairings Deliver a premium guest experience throughout the day and night Required Qualifications: 1–3 years of experience as a barista, bartender, or dual-role beverage professional Strong knowledge of espresso machines, cocktail mixers, spirits, and liqueurs Proficiency in coffee extraction, latte art, and classic cocktails Good communication, grooming, guest service, and upselling skills Ability to thrive in high-paced, high-energy environments Flexibility for morning and evening shifts, weekends, and event nights Desirable Skills (Bonus Points): Certification in mixology or barista training Understanding of Indian and international spirits Creative flair in both coffee and alcohol-based innovation Knowledge of beverage costing and bar control Why Work With Us? Join one of Central India’s most innovative bar teams Get mentored by award-winning mixologists and coffee experts Be part of a music-forward, youth-driven hospitality brand Opportunities for career growth into lead mixologist or bar manager roles Participate in cocktail festivals, menu launches, and brand collaborations To Apply : Send your resume and a quick note on your favorite coffee or cocktail to prepare WhatsApp: 98500 71666 Let’s stir, shake, and steam our way into creating unforgettable experiences. At The Spirited Spot , your craft meets our vibe. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹25,000.00 per month Benefits: Food provided Schedule: Day shift Night shift Rotational shift Weekend availability Work Location: In person Application Deadline: 03/07/2025

Technical/Software Skills IDS Next / IDS Fortune Software Proficiency Reservation management Check-in/check-out processes Night audit procedures Room allocation and rate management Billing and folio management Microsoft Office Suite (Excel, Word, Outlook) Handling guest communication, reporting, and internal coordination. PMS Knowledge (Property Management System) Guest Handling & Communication Skills Excellent Verbal & Written Communication Fluent in English and local/regional languages. Polished phone and in-person etiquette. Customer Service Orientation Warm, courteous, and solution-focused behavior toward guests. Complaint Resolution Skills Calm and effective handling of guest concerns and feedback. Operational Skills Reservation & Booking Handling OTA (Online Travel Agencies) & direct booking coordination. Check-in/Check-out Procedures Accuracy, speed, and hospitality focus. Cash Handling and Billing Managing floats, guest folios, invoicing, and reconciliation. Coordinating with Other Departments Housekeeping, F&B, and maintenance teams for guest service. Soft Skills Professional Appearance & Grooming Presentable and in-line with hotel standards. Multitasking Ability Managing phones, walk-ins, guests, and software simultaneously. Time Management & Punctuality Critical for shift management and guest expectations. Problem-Solving Attitude Quick thinking in handling guest needs or system issues. Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Food provided Provident Fund Schedule: Rotational shift Work Location: In person