337 Guest Services Jobs - Page 8

We are seeking a skilled and passionate Bridal Makeover Trainer to join our skill development training program Key Responsibilities: Train students in traditional, contemporary, and region-specific bridal makeup styles. Demonstrate step-by-step techniques including base preparation, contouring, eye makeup, hairstyling, and finishing. Teach the usage of professional products and tools. Provide hands-on training and supervise practice sessions. Develop course materials, assessments, and certification tests. Stay updated on makeup trends, tools, and products. Provide feedback, guidance, and support to learners. Maintain professional behavior and a hygienic training environment. Skills Required: Expertise in bridal makeup and hairstyling (North Indian/South Indian/Modern/HD/Airbrush etc.) Strong communication and interpersonal skills. Patience and ability to teach individuals of different skill levels Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: Day shift Education: Higher Secondary(12th Pass) (Preferred) Experience: Teaching: 1 year (Preferred) Language: English (Preferred) Work Location: In person

Job Opening: Housekeeping Supervisor Location: Wayanad, Kerala Company: Flora Hospitality Group Flora Hospitality Group is looking for a dedicated, detail-oriented, and experienced Housekeeping Supervisor to lead and maintain the hygiene and cleanliness standards of our upcoming premium property in Wayanad. In this role, you will oversee a team of housekeeping staff and ensure the smooth execution of daily housekeeping operations while upholding the highest standards of guest satisfaction and operational efficiency. Duties & Responsibilities : Supervise the implementation and compliance of housekeeping standards and procedures. Monitor the daily operations of the housekeeping department, ensuring the cleanliness and order of all rooms, public areas, and back-of-house spaces. Coordinate with the Front Office to meet guest and operational requirements. Manage shift openings and closures with effective handovers. Oversee inventory and ensure adequate stock of cleaning materials and guest amenities. Document cleaning activities and promptly report maintenance issues or room damages to the relevant departments. Ensure all cleaning equipment is well-maintained and coordinate repairs when needed. Qualification & Experience : Diploma / Degree in Hotel Administration, Hotel Management or equivalent Minimum 5 years of experience in a similar role within the hospitality industry. Strong Leadership skills in managing teams. Problem solving, motivating, organizational and training abilities. Good communication skill in English. To Apply: Please send your updated resume to: [email protected] WhatsApp: +91 62355 93000 Contact Person: Mr. Vinesh – HR & Recruitment Manager Job Types: Full-time, Permanent Benefits: Food provided Health insurance Leave encashment Paid sick time Paid time off Provident Fund Schedule: Day shift Morning shift Rotational shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Experience: Housekeeping: 1 year (Preferred) total work: 1 year (Preferred) Shift availability: Day Shift (Preferred) Overnight Shift (Preferred) Work Location: In person Application Deadline: 10/09/2024

Pearl Resort, Silvassa is a premier 5-star resort offering an exceptional blend of luxury, comfort, and nature. Nestled amidst serene landscapes, we pride ourselves on delivering world-class service and unforgettable guest experiences. We are currently seeking a dynamic and customer-focused Reservation Executive preferably a female candidate to join our team and play a key role in maintaining our high standards of service by attending reservation calls & E-mail marketing. Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Provident Fund Schedule: Day shift Fixed shift Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Preferred) Experience: 2year: 1 year (Preferred) Location: Silvassa, Dadra and Nagar Haveli (Preferred) Work Location: In person Speak with the employer +91 8780368129

Job Title: Housekeeping Executive Location: Ooty, Tamil Nadu Industry: Hospitality (Resort) Job Summary: The Housekeeping Executive is responsible for maintaining the highest standards of cleanliness, hygiene, and guest satisfaction at the resort. They will oversee housekeeping operations, manage staff, and ensure all rooms and public areas meet the resort’s quality standards. Key Responsibilities: 1. Housekeeping Operations: Supervise and coordinate daily housekeeping activities, including room cleaning, laundry, and public area maintenance. Ensure rooms, suites, and common areas are cleaned and well-maintained according to resort standards. Conduct regular inspections of rooms and public areas to maintain cleanliness and hygiene. Ensure all housekeeping supplies, linens, and amenities are adequately stocked. 2. Staff Management: Train, schedule, and supervise housekeeping staff, ensuring efficiency and high performance. Assign tasks and responsibilities to housekeeping team members. Motivate staff and maintain a positive working environment. Monitor staff performance and provide feedback to improve service quality. 3. Guest Satisfaction & Quality Control: Address guest requests and complaints promptly and professionally. Ensure that all guest rooms and public areas meet luxury and hygiene standards. Work closely with the front office and maintenance teams to handle special requests and maintenance issues. 4. Inventory & Budget Management: Monitor inventory of cleaning supplies, linens, and guest amenities, ensuring cost-effective usage. Work within budget constraints while maintaining high service standards. Prepare reports on housekeeping activities and expenses for management review. 5. Compliance & Safety: Ensure adherence to safety, sanitation, and hygiene regulations. Implement eco-friendly and sustainable housekeeping practices. Train staff on safety protocols and emergency procedures. Qualifications & Experience: Bachelor's degree or diploma in Hotel Management / Hospitality Management preferred. 3+ years of experience in housekeeping, preferably in a luxury resort or hotel. Strong leadership and team management skills. Excellent communication and guest service skills. Knowledge of housekeeping operations, chemicals, and equipment. Ability to work flexible hours, including weekends and holidays. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹22,000.00 per month Benefits: Food provided Paid time off Schedule: Day shift Night shift Supplemental Pay: Performance bonus Yearly bonus Experience: total work: 5 years (Preferred) Work Location: In person

Job description Looking for good candidates for Front Office, Housekeeping, F&B Service and Kitchen who are willing to work with one of the best chains. Candidates with experience and a keen interest for guest services would be preferred Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Food provided Schedule: Rotational shift Experience: total work: 1 year (Required) Work Location: In person Job Type: Permanent Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Food provided Paid sick time Schedule: Rotational shift Work Location: In person

We are looking for a well-groomed and friendly Floor Hostess to join our team. As a Floor Hostess, you will greet and assist guests, ensure they are comfortable, and provide excellent customer service to create a welcoming atmosphere. Requirements Good communication and interpersonal skills. Pleasant personality with a professional appearance. Ability to handle guests politely and confidently. Basic understanding of customer service and hospitality. Key Responsibilities Greet guests warmly and guide them to their designated areas. Assist guests with seating arrangements and any special requests. Maintain cleanliness and tidiness of the floor area at all times. Coordinate with the service team to ensure prompt service. Provide information about facilities, menu items, or services as needed. Handle guest queries and resolve minor concerns courteously. Ensure guests have a pleasant and memorable experience. Report any issues to the supervisor for quick resolution. Job Type: Full-time Pay: ₹12,000.00 - ₹25,000.00 per month Work Location: In person

FRONT OFFICE EXECUTIVE Preference for Local candidates Job Summary: The Front Office Executive is the face of the hotel or resort, responsible for creating a welcoming first impression and ensuring a smooth check-in and check-out experience for guests. This role requires excellent communication, customer service, and organizational skills. Key Responsibilities: Greet guests warmly upon arrival and assist with check-in/check-out procedures. Handle guest registrations, room assignments, and process payments. Manage bookings and reservations via phone, email, or online systems. Respond to guest inquiries and provide information about hotel services, facilities, and local attractions. Coordinate with housekeeping, room service, and other departments to meet guest needs. Address and resolve guest complaints or issues professionally and efficiently. Maintains front desk records, logs, and reports accurately. Monitor lobby areas and ensure cleanliness and professional presentation. Manage and update the PMS (Property Management System). Follow hotel policies, safety protocols, and grooming standards at all times. Qualifications and Skills: Bachelor's degree or diploma in Hospitality Management or related field (preferred). Prior experience in front office, reception, or guest services (minimum 1 year preferred). Proficiency in hotel management software (e.g., Opera, IDS, Cloudbeds). Excellent communication in English (additional languages are a plus). Strong customer service and interpersonal skills. Ability to multitask, remain calm under pressure, and handle guest complaints. Well-groomed appearance and professional attitude. Work Conditions: Rotational shifts including weekends and holidays. Standing for extended periods. Uniform required (as per hotel policy). Salary: 12000 to 20000 Location: Chithirapuram, powerhouse,Kerala. 685565. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹20,000.00 per month Benefits: Food provided Schedule: Day shift Morning shift Rotational shift Work Location: On the road

We are looking for Restaurant Captain who can join immediately to our new Supreme outlet at Trivandrum. Responsibilities: Supervise and lead the waitstaff team. Ensure a high level of customer satisfaction by addressing any concerns or issues promptly. Coordinate with the kitchen team to ensure timely and accurate delivery of orders. inspect the cleanliness and presentation of dining area. create and manage staff schedules. Maintain an open communication with different teams. Qualification: Minimum 2 years of experience in similar filed. strong communication and inter personal skills. knowledge of food and beverage operations. Ability to handle stressful situation and resolve conflicts. Commitment to provide excellent customer service. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹21,000.00 per month Benefits: Food provided Paid time off Provident Fund Schedule: Day shift Monday to Friday Weekend availability Supplemental Pay: Yearly bonus Experience: total work: 2 years (Required) Work Location: In person Expected Start Date: 07/07/2025

About Us: Gokulam Grand Trivandrum is a premier five-star business hotel located in the heart of the city, offering world-class hospitality with a blend of traditional charm and modern luxury. We pride ourselves on delivering exceptional guest experiences in a professional and elegant environment. Job Summary: We are seeking a warm, well-groomed, and customer-focused Front Office Assistant to join our dynamic front office team. The ideal candidate will have a minimum of 2 years of experience in front office operations in the hospitality industry, with a strong emphasis on guest service and communication skills. Key Responsibilities: Welcome and greet guests with warmth and professionalism Efficiently handle check-in and check-out procedures Manage guest reservations, room assignments, and billing Handle guest inquiries, requests, and complaints promptly and effectively Coordinate with other departments to ensure seamless guest experiences Maintain a clean and organized front desk area Maintain accurate records and ensure proper documentation Provide concierge services including travel assistance and local information Uphold the hotel’s standards in guest service and grooming Qualifications & Requirements: Minimum 2 years of experience in front office operations, preferably in a 4 or 5-star hotel Bachelor's degree/diploma in Hotel Management or related field (preferred) Proficiency in hotel management software (e.g., Opera, IDS, or similar) Excellent communication skills in English; knowledge of additional languages is a plus Pleasing personality with strong interpersonal and guest-handling skills Ability to work in shifts, including weekends and holidays Strong attention to detail and a commitment to excellence Job Type: Full-time Pay: ₹180,000.00 - ₹216,000.00 per year Benefits: Food provided Paid time off Schedule: Rotational shift Work Location: In person Expected Start Date: 05/07/2025

Additional Information Job Number 25105587 Job Category Housekeeping & Laundry Location Sheraton Grand Bangalore Hotel at Brigade Gateway, 26/1 Dr. Rajkumar Road, Bengaluru, Karnataka, India, 560055 Schedule Full Time Located Remotely? N Position Type Non-Management POSITION SUMMARY Responsible for greeting the guest upon their arrival, assisting with the unloading of their items in a safe manner. Deliver Laundry and Clothing to guestrooms. Position requires excellent guest service skills and availability to work a flexible schedule. Respond promptly to requests from guests, Front Desk, or At Your Service requests. Monitor the cleanliness and appearance of laundry/dry cleaning. Complete all valet tickets properly to provide proper handling. Coordinate all repairs to appropriate persons and pick-up for delivery when completed. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; grasp, turn, and manipulate objects; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Greet guests warmly upon arrival and assist with check-in/check-out procedures. Handle guest inquiries and resolve complaints in a professional and timely manner. Coordinate with all departments to ensure guest requests and preferences are met. Maintain updated records of guest profiles and preferences. Provide information about hotel facilities, local attractions, and services. Ensure VIP guests and repeat customers receive special attention and recognition. Collect guest feedback and report to management for service improvement. Maintain a positive and professional demeanor at all times. The Guest Relation Executive (GRE) is responsible for providing exceptional guest service and ensuring a seamless and personalized experience for all guests. This role involves welcoming guests, addressing their needs, resolving complaints promptly, and maintaining high guest satisfaction Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Benefits: Food provided Internet reimbursement Schedule: Day shift Evening shift Fixed shift Monday to Friday Morning shift Night shift Rotational shift Weekend availability Supplemental Pay: Performance bonus Shift allowance Yearly bonus Work Location: In person Speak with the employer +91 9112206222 Application Deadline: 30/06/2025

Additional Information Job Number 25105330 Job Category Sales & Marketing Location Four Points by Sheraton Hotel & Serviced Apartments Pune, 5th Mile Stone, Pune, Maharashtra, India, 411014 Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required. CORE WORK ACTIVITIES Understanding Market Opportunities & Driving Revenue Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Partners with group/catering counterpart to effectively manage the business opportunity. Responds to incoming group/catering opportunities for the property that are outside parameters of the . Handles all opportunities if property does not participate in an EBC. Identifies, qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals. Focuses efforts on group/catering accounts with significant potential sales revenue. Develops effective group/catering sales plans and actions. Designs, develops and sells creative catered events. Maximizes revenue by upselling packages and creative food and beverage. Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for each property based on market conditions and individual property needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Providing Exceptional Customer Service Handles complex business with significant revenue potential as well as significant customer expectations. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities. Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Provides excellent customer service in order to grow share of the account. Executes brand’s Customer Service Standards and property’s Brand Standards. Executes and supports the business Customer Service Standards and property’s Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand. Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships Works collaboratively with off-property sales channels (e.g., , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative. Manages and develops relationships with key internal and external stakeholders. Uses sales resources and administrative/support staff. Additional Responsibilities Utilizes intranet for resources and information. Conducts site inspections. Creates contracts as required. Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

A Guest Relations Executive (GRE) role typically involves creating a positive and memorable experience for guests, focusing on their comfort, satisfaction, and loyalty. This includes tasks like greeting guests, handling inquiries, addressing complaints, and anticipating needs. The GRE acts as a liaison between the guest and the establishment, ensuring a seamless and enjoyable stay. Here's a more detailed breakdown of common responsibilities:General Responsibilities: Guest Interaction: Greeting guests upon arrival, assisting with check-in/check-out, and providing information about the establishment and its surroundings. Problem Solving: Addressing guest complaints and concerns efficiently and effectively, escalating issues when necessary. Service Enhancement: Anticipating guest needs, building rapport, and providing personalized service to enhance their experience. Communication: Maintaining clear and professional communication with guests and colleagues, both in person and through other channels. Record Keeping: Maintaining accurate records of guest interactions and relevant information. Specific Responsibilities in Different Settings: Hotels: Ensuring VIP guests receive special attention, coordinating with other departments (e.g., housekeeping, F&B) to fulfill requests, and managing guest room assignments. Restaurants: Handling reservations, seating guests, and ensuring smooth service flow. Hospitals: Providing support and guidance to patients and visitors, addressing their needs, and coordinating with medical staff. Other Industries: In various industries, GREs may focus on building relationships with clients, understanding their needs, and providing tailored solutions. Key Skills: Excellent Communication and Interpersonal Skills: A GRE must be able to communicate effectively and build rapport with guests from diverse backgrounds. Problem-Solving Skills: The ability to quickly and effectively address guest concerns and resolve issues is crucial. Proactive and Attentive Nature: Anticipating guest needs and taking initiative to enhance their experience is essential. Strong Organizational and Time Management Skills: Managing multiple tasks, prioritizing requests, and ensuring efficient service delivery are important. Product Knowledge: A GRE should be knowledgeable about the establishment's offerings and services, as well as local attractions. Professionalism and Poise: Maintaining a positive and professional demeanor is crucial for representing the establishment. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Food provided Health insurance Provident Fund Schedule: Rotational shift Supplemental Pay: Performance bonus Work Location: In person

Hostess Responsibilities: Greeting guests as they enter and placing them on the waiting list as needed. Providing guests with menus and answering any preliminary questions. Seat guests at tables or in waiting areas. Assigning guests to their preferred tables keeping in mind table rotation so that servers get the right number of customers. Interacting with guests to ensure they are happy with food and service. Responding to complaints and helping to resolve them. Answering phone calls, taking reservations and answering questions. Knowledge of menus. Assist in other positions in the restaurant as needed. Providing excellent customer service. Job Types: Full-time, Permanent Pay: ₹14,000.00 - ₹18,000.00 per month Benefits: Flexible schedule Food provided Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Application Question(s): Are you based in Mumbai? Experience: Hostess: 1 year (Preferred) Work Location: In person

About Us: The Spirited Spot is Nagpur’s most loved destination for cocktails, global cuisine, and live music. With a 4.8+ rating and awards for luxury dining and lounge experiences, we’re now looking to hire a versatile Barista cum Bartender —a creative professional who can serve exceptional coffee by day and mix legendary cocktails by night. Position: Barista cum Bartender Employment : Full-Time Compensation : Competitive Salary + Tips + Service Charges + Meals Role & Responsibilities: As a Barista: Brew a variety of high-quality espresso and manual coffee drinks Maintain cleanliness, calibration, and functionality of coffee equipment Engage with guests about coffee blends, brewing techniques, and origins Innovate with coffee-based beverages and non-alcoholic drinks Handle morning and brunch shifts with consistency and energy As a Bartender: Prepare and serve cocktails as per house signatures and classic recipes Manage bar mise-en-place, garnishes, inventory, and glassware hygiene Engage with guests, understand their preferences, and upsell creatively Experiment with coffee-based cocktails and new beverage formats Ensure compliance with hygiene, safety, and alcohol service laws Combined Duties: Maintain stock for both coffee and bar counters Switch between beverage roles based on shift flow and demand Collaborate with the culinary and service team for food pairings Deliver a premium guest experience throughout the day and night Required Qualifications: 1–3 years of experience as a barista, bartender, or dual-role beverage professional Strong knowledge of espresso machines, cocktail mixers, spirits, and liqueurs Proficiency in coffee extraction, latte art, and classic cocktails Good communication, grooming, guest service, and upselling skills Ability to thrive in high-paced, high-energy environments Flexibility for morning and evening shifts, weekends, and event nights Desirable Skills (Bonus Points): Certification in mixology or barista training Understanding of Indian and international spirits Creative flair in both coffee and alcohol-based innovation Knowledge of beverage costing and bar control Why Work With Us? Join one of Central India’s most innovative bar teams Get mentored by award-winning mixologists and coffee experts Be part of a music-forward, youth-driven hospitality brand Opportunities for career growth into lead mixologist or bar manager roles Participate in cocktail festivals, menu launches, and brand collaborations To Apply : Send your resume and a quick note on your favorite coffee or cocktail to prepare WhatsApp: 98500 71666 Let’s stir, shake, and steam our way into creating unforgettable experiences. At The Spirited Spot , your craft meets our vibe. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹25,000.00 per month Benefits: Food provided Schedule: Day shift Night shift Rotational shift Weekend availability Work Location: In person Application Deadline: 03/07/2025

Technical/Software Skills IDS Next / IDS Fortune Software Proficiency Reservation management Check-in/check-out processes Night audit procedures Room allocation and rate management Billing and folio management Microsoft Office Suite (Excel, Word, Outlook) Handling guest communication, reporting, and internal coordination. PMS Knowledge (Property Management System) Guest Handling & Communication Skills Excellent Verbal & Written Communication Fluent in English and local/regional languages. Polished phone and in-person etiquette. Customer Service Orientation Warm, courteous, and solution-focused behavior toward guests. Complaint Resolution Skills Calm and effective handling of guest concerns and feedback. Operational Skills Reservation & Booking Handling OTA (Online Travel Agencies) & direct booking coordination. Check-in/Check-out Procedures Accuracy, speed, and hospitality focus. Cash Handling and Billing Managing floats, guest folios, invoicing, and reconciliation. Coordinating with Other Departments Housekeeping, F&B, and maintenance teams for guest service. Soft Skills Professional Appearance & Grooming Presentable and in-line with hotel standards. Multitasking Ability Managing phones, walk-ins, guests, and software simultaneously. Time Management & Punctuality Critical for shift management and guest expectations. Problem-Solving Attitude Quick thinking in handling guest needs or system issues. Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Food provided Provident Fund Schedule: Rotational shift Work Location: In person

Steward Greeting customers, guiding them to tables and delivering food and drinks from the Assigned Sections. Clearing, cleaning and setting tables. Ensuring serving stations are stocked with cutlery, napkins, trays, and condiments Job Types: Full-time, Permanent Pay: ₹13,000.00 - ₹17,000.00 per month Benefits: Flexible schedule Food provided Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Application Question(s): Do you have experience in Fine Dine Restaurant? Experience: Steward: 1 year (Preferred) Work Location: In person

Captain Responsibilities: 1. Provide friendly, excellent and professional service to all guests. 2. Responsible for handling food and beverage orders and serving guests. 3. Assist fellow Team Members to perform preparation and setting up in the restaurants for service. 4. Check that all amenities and utensils are properly stocked and inspected. 5. Assist guests on their respective requests and deliver based on their ability. 6. Possess knowledge to upsell, well-versed in all aspects of the menu. 7. Support Restaurant Manager in achieving all goals and Key Performance Objectives Job Types: Full-time, Permanent, Fresher Pay: ₹14,000.00 - ₹17,000.00 per month Benefits: Flexible schedule Food provided Health insurance Leave encashment Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: Salem, Tamil Nadu: Reliably commute or willing to relocate with an employer-provided relocation package (Required) Education: Higher Secondary(12th Pass) (Preferred) Experience: work: 1 year (Preferred) Work Location: In person

Food & Beverage Associate With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Executive Floor Agent provides food and beverage services to Executive Floor guests throughout the day, offering polite and courteous service, always maintaining an interested but unobtrusive and never pushy attitude towards guests. He / she assists the Executive Floor Guest Service Agents in the daily check in and check out as well as the executive floor lounge operation. What will I be doing? As the Executive Floor Agent, you will be responsible for performing the following tasks to the highest standards: Ensure that rooms and services provided by the hotel are correctly accounted for within guests’ statements. Provide food and beverage services to executive floor guests, assisting the Executive Floor GSA in the daily check in and check out as well as the executive floor lounge operation. Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc. Promptly answer telephone calls, advise other team members of special guests’ needs and pass the information accordingly. Ensure that the Executive Lounge equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. Receive special requests from guests and respond appropriately or forward requests to appropriate team members for decisions and actions. Record guests’ complaints, conducting thorough research to develop the most effective solution and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, quality of dishes, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest. Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities. Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. Take on an active role in the Executive Floor team, ensuring effective communication and working as a team in order to reach goals and targets. To assist the Executive Floor Guest Service Agents where and when required. Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. Ensure that VIP guests who are to have their amenities replenished are done so according to convenient times for the guest. Ensure that rooms, hallways and back of house areas are free of dirty plates, cutlery and mess from the amenity items. Handle complaints promptly and efficiently, taking necessary action, and informing the Executive Manager or Guest Service Manager to follow-up where appropriate. Follow-up with all guests to ensure satisfaction with problem resolutions. Ensure that VIP guests are treated personally and recognized as an individual. Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. Set-up meal period displays, ensuring the correct quality and quantity of food and beverage items, as well as attention to details in order to promote the hotel’s daily offerings. Work with a sales attitude, offer refills and accompanying dishes where appropriate, ensuring that opportunities to up-sell food and beverages are maximized and that guests do not feel pressured into a sale. Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. Up to date with information on facilities, attractions, and places of interests, sights and activities in and around the hotel. Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Room Service and Engineering. Report problems with hotel systems, hardware or facilities to the appropriate party and follow up to ensure that corrective action has been taken. Collect daily requisitions of food and amenity items from Receiving and Stores, ensuring that only quality items are accepted and then prepared. Manage the inventory of food stock, ensuring that items are not wasted and are handled correctly. Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed. Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis. Ensure that the Executive Floor Manager is kept aware and up to date of operational issues. Ensure that the day-to-day functions of the Executive Lounge Butlers are completed, including but not limited to checklists, set-ups for meal periods, daily requisitions, buffet and breakfast services, and replenishments. Handle food and beverages in a safe, hygienic and professional way, ensuring that all caution is taken when handling food and when cleaning in order to prevent sickness and contamination. Adhere to local health and safety regulations. Do up a monthly inventory of food and beverage items, and other service items used in the operation, ensuring that a minimum par level is available and managing requisitions on a day-to-day basis to ensure that the Executive Lounge does not run short. Clean and tidy the Executive Lounge Pantry on a daily basis, ensuring that it is free from rubbish and that it adheres to health and safety standards. Keep up to date and aware of competitor activities in order to be well informed. Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests. Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations, taking part in the fire team when and where directed. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? An Executive Floor Service Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: High School degree. Minimum of 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience. Good communication, organization and coordination skills. Team player with a strong sense of responsibility and self-motivation. Able to maintain excellent relations with team member. Able to work under great physical and mental pressures. Understand basic spoken English to meet business needs. Familiar with computer systems preferred. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Company Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Job Description EXPECTED RESULTS Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay. Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis. Maintain strict security procedures with credit and cash, accounting procedures, issue of room keys and guest confidentiality. Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers and transfer all calls to relevant departments or guest room responding to requests quickly and efficiently. Document accurately all internal and guest messages. Distribute according to specified Hotel procedure. Assist, as required calls for reservations following hotel standard. Ensure accurate, up to date information is given. Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills. Control room inventory and assign room per guest needs. Ensure to possess complete and thorough product knowledge of the hotel and the scope of services of the hotel provides. Accept and monitor luggage for safekeeping or storage in the office according to established procedures. Responsible for transferring luggage to and from guest rooms, parking area and assisting guests as necessary in a friendly, professional and efficient manner. Ensure to convey a sense of the guests importance and project a professional environment which reflects ibis Mumbai Airport’s commitment to customers. Responsible for providing courteous and competent services to the guests. Qualifications BHM 2 Years of Experience as Guest Service Associate.

Summary To provide courteous, professional, efficient and flexible service consistent with the hotel's policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary. To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift's follow up and action is crucial. To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one. General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned. Qualifications Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Team Leader - Guest Services is responsible to assist in the smooth and efficient running of the Front Office Department within the Rooms Division. Qualifications Ideally with a relevant degree or diploma in Hospitality or Tourism management Minimum 2 years work experience in hotel operations Good problem solving, administrative and interpersonal skills are a must

Job Summary We are a leading branded restaurant in Agra, Uttar pradesh and looking for multiple positions in our team. We are looking to add Restaurant Captains across the chain. We are in significant growth mode and are hiring talent to our management team. Responsibilities and Duties The restaurant captain plays a pivotal role in ensuring smooth operations and exceptional service within the restaurant. Their responsibilities encompass a wide array of tasks, ranging from overseeing the dining area to coordinating with kitchen staff and managing customer interactions. Supervising and delegating tasks to the waitstaff to ensure efficient service. Greeting guests upon arrival, escorting them to their tables, and ensuring their needs are met throughout their dining experience. Managing reservations and seating arrangements to optimize table turnover and guest satisfaction. Maintaining cleanliness and ambiance in the dining area, including setting up and arranging tables. Liaising between the front-of-house and back-of-house teams to ensure seamless communication and coordination. Handling customer inquiries, feedback, and complaints with professionalism and prompt resolution. Training and mentoring new staff members to uphold service standards and procedures. Monitoring inventory levels of essential supplies such as cutlery, glassware, and linens. Collaborating with the kitchen staff to ensure timely and accurate delivery of food orders. Upholding the restaurant's reputation for excellence by providing attentive service and fostering a welcoming atmosphere for guests. Required Experience, Skills and Qualifications 6 months - 5 years in the restaurant industry Job Types: Full-time, Permanent Pay: ₹16,000.00 - ₹18,000.00 per month Benefits: Food provided Schedule: Day shift Morning shift Work Location: In person

CAPTAIN - F&B SERVICE The Restaurant Captain is responsible for supervising restaurant operations, ensuring high-quality service, and maintaining customer satisfaction. This role involves managing staff, coordinating table service, handling guest inquiries, and assisting in daily restaurant activities to enhance the overall dining experience. K ey Responsibilities: Guest Service & Operations: Greet guests warmly and escort them to their tables. Ensure excellent customer service and guest satisfaction. Take food and beverage orders, ensuring accuracy and efficiency. Provide menu recommendations and answer guests' queries about dishes, ingredients, and special offers. Coordinate with kitchen staff to ensure timely service. Handle guest complaints and resolve issues professionally. Monitor the cleanliness and ambiance of the restaurant. Team Supervision & Coordination: Supervise service staff and ensure smooth service flow. Assign duties and stations to service staff based on operational needs. Conduct briefings before shifts to inform the team about special menu items, promotions, and service standards. Train and mentor new staff on restaurant protocols and customer service skills. Ensure compliance with health and safety regulations. Skills & Qualifications: Previous experience as a Restaurant Captain, Head Waiter, or similar role. Strong leadership and communication skills. In-depth knowledge of food and beverage service. Ability to handle high-pressure situations calmly and professionally. Strong problem-solving skills and attention to detail. Proficiency in POS systems and basic computer knowledge. Excellent interpersonal skills and a customer-focused attitude. Education & Experience: High school diploma or equivalent (hospitality-related certification is a plus). Minimum of 2-3 years of experience in a fine dining or casual dining restaurant. Experience in supervising and training staff. Work Environment & Schedule: Flexible work schedule, including weekends and holidays. Ability to stand and walk for extended periods. Fast-paced restaurant environment requiring multitasking. Experience: Restaurant Captain: 2 years (Preferred) Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Food provided Paid time off Schedule: Day shift Evening shift Morning shift Rotational shift Weekend availability Supplemental Pay: Yearly bonus Work Location: In person

We are looking for a candidate to manage and multi-task at our restaurant. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹12,000.00 per month Benefits: Food provided Schedule: Day shift Night shift Education: Higher Secondary(12th Pass) (Required) Experience: Restaurant management: 2 years (Required) Language: English (Preferred) Work Location: In person