Guest Relations Manager

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About Tribe

Tribe is India’s boldest and most premium brand in the co-living, student housing, and executive suite space. With a presence across major urban hubs, Tribe redefines modern living with design-first spaces, world-class hospitality, and a vibrant, inclusive community catering to everyone from Gen Z students to global CXOs.

Role Overview

As the Public Relations Manager at Tribe, you are the face of the brand and the relationship lead for our guests — ensuring their experience is smooth, seamless, and personal from check-in to check-out. You’ll provide concierge-level service, tech-enabled support, cross-functional coordination, and curated experiences to elevate every stay.

This role blends hospitality excellence, guest engagement, CRM-driven personalization, and coordination with Tech, Sales, Marketing, Operations, Security, and Business Development teams.

Key Responsibilities

Guest Experience Management

• Act as the primary relationship manager for VIPs, long-stay residents, and high-value clients.
• Deliver consistent 7-star service, addressing requests, preferences, and feedback.
• Maintain warmth, poise, and professionalism in all guest interactions.

Concierge & Lifestyle Services

• Manage all premium bookings — dining, travel, wellness, events.
• Create memorable moments (e.g., birthdays, welcome kits, curated farewells).
• Offer local insights and access to exclusive Tribe-only perks.

Tech & CRM Integration

• Use Tribe’s CRM and guest platforms to log requests, track preferences, and personalize communication.
• Coordinate with the Tech Team to improve digital experience touchpoints (e.g., guest app features, OTA integrations).
• Maintain accurate and updated guest data for insights and reporting.

Internal & Cross-Functional Coordination

• Work closely with Tech, Sales, Marketing, Operations, BD, and Security to ensure frictionless guest journeys.
• Liaise with F&B, housekeeping, and transport teams to fulfill service expectations.
• Collect guest feedback and identify trends for improvement.

OTA & Event Management

• Monitor and manage Tribe’s listings and reputation across OTA platforms.
• Plan and support events with the Community team to drive guest engagement and retention.
• Assist in generating additional revenue through curated experiences.

Crisis & Issue Handling

• Act as the first point of contact for complaints or urgent issues.
• Resolve concerns empathetically, professionally, and quickly.

Ideal Candidate Profile

• 3+ years in luxury hospitality, guest relations, concierge, or CRM-based customer experience roles.
• Hands-on experience working with CRM tools and OTA platforms.
• Exposure to guest segmentation, tech-enabled services, or data-driven personalization.
• Bachelor’s degree in Hospitality, Public Relations, Communications, or related field (preferred).
• Strong grooming, presence, people skills, and emotional intelligence.
• Comfortable collaborating with tech and non-tech teams alike.
• Solution-oriented, organized, and calm under pressure.

What Makes You a Fit

• You blend hospitality intuition with tech fluency.
• You anticipate guest needs before they’re spoken.
• You think on your feet, build trust fast, and create memorable experiences.
• You’re driven, collaborative, and take pride in attention to detail.
• You know how to deliver luxury with warmth, agility, and impact.

Perks of the Role

• Be part of India’s most premium design-first co-living brand.
• Enjoy creative freedom to craft bespoke guest experiences.
• Access growth across Tribe’s fast-expanding national footprint.
• Work with international clientele and elite brand partners.
• Collaborate across Tech, BD, Marketing, and Events teams.
• Get exposure to next-gen hospitality systems, CRM tools, and lifestyle campaigns.

Send your resume to hr@tribestays.com