Key Responsibilities : - Manage listings and reservations across Online Travel Agencies (e.g. Airbnb, Booking.com) - Respond to guest queries via email, WhatsApp, and OTA platforms - Coordinate with internal departments to ensure a smooth guest arrival and stay experience - Greet guests during check-in and check-out, and manage the security deposit process - Maintain consistent communication with guests to ensure satisfaction throughout their stay - Act as a point of contact for property owners, managing onboarding and ongoing relationships - Assist owners in furnishing and equipping their apartments for guest readiness - Curate and regularly update local recommendations and activity guides for guests - Monitor and optimise listing performance to ensure high occupancy and visibility Requirements: - Excellent verbal and written communication in English; proficiency in Hindi and Konkani preferred - Strong interpersonal skills and the ability to engage with high-profile clients and property owners - Customer-first mindset with a keen attention to detail - Ability to collaborate with various teams including housekeeping, maintenance, and operations - Strong organisational and time-management skills - Comfort with basic financial calculations and rental pricing strategy - Self-motivated, proactive, and solution-oriented - Previous experience in hospitality or customer service is preferred If you have a passion for hospitality and are looking to grow your career in a guest-facing role, we’d love to hear from you. 📩 To apply, please send your CV to heeta.patel@thebluekite.com Show more Show less

We’re Hiring: Guest Relations Manager Location : Goa Department : Rentals Reports to : Area Manager Role Type : Full-time | Team Handling We're looking for an experienced and detail-oriented Guest Relations Manager to join our team in Goa . This is a key client-facing role where you’ll ensure seamless guest experiences, manage high-end property listings, and maintain strong relationships with homeowners. Key Responsibilities Manage listings, bookings, and guest communications across platforms like Airbnb and Booking.com Handle pre-arrival coordination and liaise with internal teams (housekeeping, maintenance, etc.) Conduct guest check-ins and check-outs, including collection and return of security deposits Act as the primary point of contact for guests throughout their stay Build and maintain long-term relationships with property owners, ensuring their apartments are guest-ready Ensure listings are up to date, priced competitively, and optimised for maximum occupancy Curate and update local area information to enhance guest experiences Requirements Excellent communication skills in English (spoken and written); proficiency in Hindi and Konkani preferred Prior experience in hospitality or customer service Strong interpersonal and client management skills, especially with high-profile guests and luxury homeowners Ability to manage teams and coordinate across departments Comfortable working independently with a strong sense of ownership and accountability Sound understanding of pricing strategy, service value, and basic financials Entrepreneurial mindset with a focus on execution and timely delivery What We Offer A collaborative and fast-paced work environment The opportunity to be part of a growing hospitality brand redefining guest experiences The chance to work with a dynamic team across some of Goa’s finest homes If you are passionate about hospitality, operational excellence, and building meaningful relationships, we’d love to hear from you. 📧 To apply, please send your CV to heeta.patel@thebluekite.com