GSOC L3 Security Specialist

Why BT?

We’ve always been an organization with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world’s first telecommunications company. At our heart, we’re a technology company with research and innovation in our bones, and a desire to be personal, simple, and brilliant for our customers. Those are the values we live by. Creating an inclusive working environment where people from all backgrounds can succeed.

Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale, capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe, and secure. To delivering large scale technology infrastructure like the creation of BT Sport.

Today, in this fast changing, always on, digital world, our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism, and resilience to help propel us forward, we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things, and pursue new careers. If that’s you, and what you’re looking for. We’d love you to be part of our future.

Key Purpose of role:

To manage and administer security technologies for BT and its Global customers.

Provide Level 3 technical support on Security Technologies like Firewalls, Proxies, load balancer, Cloud security. Provide escalation support and liaising with customer representatives or vendors and supporting/directing other support staff where appropriate. On-boarding of new product to operation team and taking contract ownership. Position is based out of Gurgaon‘s Global Security Operational Centre.

What I’ll be doing – your responsibilities:

• Form an integral part of 24*7 rotational to provide security in-life support
• Work on complex incidents, problems and changes within the Operational environment.
• Provide level 3 operational support and own the high priority incident while maintaining the agreed SLA.
• Be the technology SME for specialized product as per contract or business need
• Be the Contract SME obtaining full infrastructure, tools and process knowledge.
• Be the Single point of Contact for design or contract team for any operation query or escalation support
• Contribute to new Product launch and technical evaluation for managed security services
• Provide escalation support to team members including first and second line of defense.
• New customer on-boarding and Acceptance into Service of new product for existing customers.
• Root cause analysis and building PIR as and when required
• Provide customer technical advisory services in support of new BT Security Service. Working with the customer and account teams in the technical data requirements capture phase.
• Provide consultancy and support in Vulnerability management, IOS upgrades and policy management.
• Ensure full awareness of the need to safeguard sensitive customer information at all times, so that customers perceive BT to be a trustworthy organisation.
• Provide leadership and training to technical support staff including mentoring of 2nd line to improve diagnostic skills and quality of incident management.
• Acting as advisor for the customer to improve the overall Security Services of the customer.

The technical skills needed:

Mandatory

1. Minimum Troubleshooting experience of 6 years of experience on following products/technologies
2. Next generation Palo Alto, Prisma, Firewalls
3. Cisco Firepower/FTD
4. Fortinet Virtual/Appliance
5. IPS, Web Application Firewalls

• Implementation and operation support experience on F5 LTM, GTM, ASM, AFM
• Experience in troubleshooting issues on NetScaler.
• Zscaler, Netskope, Cisco Umbrella
• Understanding of Identity and Access management solution like Beyond trust, Okta, CyberArk, Cisco ISE
• Knowledge of SDWAN will be an added advantage
• Ability to provide Tier 3 support and manage complex and escalated tickets
• Knowledge of Cyber Security domains will be an added advantage
• Stakeholder management and ability to work under pressure
• Effective oral and written communication

Leadership skills:

• As an Individual contributor, accountable for respective deliverables area.
• Form an integral part of a 24 hour on call support rota to provide 24x7 support to global customers.
• Ensure full awareness of the need to always safeguard sensitive customer information, so that customers perceive BT to be a trustworthy organisation.
• To share technical knowledge within the team and participate in cross skilling activities.

Experience you would be expected to have:

• Experience of working in a global security operation environment, ticketing-tools like remedy, Service Now and exposure to ITIL processes in context of service operations is a plus

• Minimum professional level certification in CCIE Security, PCNSE, CCNP Security, Zscaler Certified, NSE4, NSE5

• Professional Qualification such as B.E./B. Tech/MCA
• Diploma in a relevant field is Acceptable
• Looking for

  8+ Years

  of experience