Flipspaces - General Manager/Associate Vice President - Operations

About Flipspaces (www.flipspaces.com)

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Culture at Flipspaces

Work Location

Your Mission

What You'll Do

Operations Leadership

• Own end-to-end operational performance and project execution.
• Drive alignment with revenue, quality, and customer satisfaction targets.
• Build scalable systems to support growth across multiple projects.
  

Project Delivery & Execution

• Ensure timely and high-quality delivery of interior fit-out projects.
• Conduct weekly reviews to identify and resolve execution roadblocks.
• Track progress against critical milestones and client expectations.
  

P&L & Financial Management

• Manage city-level P&L, budgeting, and cost optimization initiatives.
• Improve gross margins through vendor negotiations and efficiency.
• Forecast project cash flows and monitor working capital cycles.
  

Cross-Functional Collaboration

• Liaise with sales, design, procurement, HR, and finance to align workflows.
• Drive execution readiness and resource planning across functions.
• Address cross-departmental blockers in real time.
  

Operational Excellence & Process Innovation

• Design and implement lean, tech-enabled operational processes.
• Reduce TAT through SOPs, automation, and performance analytics.
• Leverage platforms like Salesforce to enhance visibility and accountability.
  

Team Development & Leadership

• Build, mentor, and manage a high-performing operations team.
• Set KRAs, review team performance, and lead upskilling efforts.
• Promote a culture of ownership, collaboration, and continuous improvement.
  

Client & Stakeholder Management

• Act as the primary point of contact for key clients and vendors.
• Conduct regular reviews with clients, architects, and contractors.
• Ensure client satisfaction through proactive communication and transparency.
  

Risk, Quality & Compliance

• Implement QA/QC checks, HSE standards, and compliance processes.
• Anticipate project risks and build mitigation strategies.
• Ensure documentation, contracts, and reporting are error-free.
  

Billing, Payments & Documentation

• Monitor billing accuracy and ensure timely realization of payments.
• Maintain documentation for client handovers, internal audits, and MIS reports.
• Reduce revenue leakages through robust checks and controls.
  

You Bring

• 10-15 years of experience in interior fit-outs, project management, or operations in design & build/real estate.
• Proven success in managing multi-crore projects with direct P&L ownership.
• Strong leadership and team management skills across cross-functional teams.
• Solid understanding of supply chain, vendor management, and quality control.
• Excellent communication, client handling, and conflict resolution skills.
• Tier-1 institute alumni (IIT/IIM) preferred.
• Working knowledge of finance and P&L is a strong advantage.
  

Why Flipspaces?

• A rare blend of tech x design x manufacturing.
• Leadership team with strong IIT/startup DNA.
• High ownership, customer-first culture.
• Rapid global expansion - be part of the journey.