eClinicalWorks (eCW) Superuser / Support Specialist

About Us:

At Doral Health & Wellness, we’re redefining in-home and community-based healthcare by connecting patients with nurse practitioners and providers through smart, tech-enabled care. Based in Brooklyn, our mission is to make high-quality, coordinated healthcare accessible—right from where patients live.

Position Overview:

eClinicalWorks (eCW) Superuser or Support Specialist

You’ll serve as a bridge between clinical users and technical systems, enhancing workflows, troubleshooting issues, and empowering users to make the most of eCW in their day-to-day operations.

Key Responsibilities:

• Serve as the primary eCW expert for system functionality, configuration, and support
• Provide end-user support to clinical and administrative staff, resolving issues efficiently
• Customize templates, forms, and workflows to meet organizational and user needs
• Train providers and staff on eCW usage, updates, and best practices
• Work with clinical, billing, and IT teams to streamline and optimize workflows
• Monitor system performance and recommend enhancements
• Generate reports and assist with analytics using eCW and related tools
• Ensure compliance with HIPAA and other healthcare data security standards

Qualifications:

• Hands-on experience as an eClinicalWorks Superuser, Administrator, or Support Specialist
• Strong understanding of EHR workflows in outpatient, home care, or multispecialty practices
• Technical troubleshooting and problem-solving skills
• Effective communication skills for training and end-user support
• Familiarity with clinical documentation, billing workflows, and patient portals
• Understanding of HIPAA regulations and secure health data practices
• Ability to work independently and collaboratively across teams

Preferred Qualifications:

• eCW certification or formal training
• Experience supporting home care, mobile medical units, or community-based care settings
• Prior role in healthcare IT or technical support

What We Offer:

• Competitive salary
• Remote work flexibility
• Health, dental, and vision insurance
• Paid time off and holiday pay
• 401(k) retirement plan
• Professional development and training opportunities
• A collaborative, mission-driven work culture

Apply Today:

If you're a proactive problem-solver passionate about healthcare technology and ready to make a meaningful impact, we’d love to hear from you. Please submit your resume highlighting your experience with eClinicalWorks.