E-Commerce Manager

Job Overview:
We are seeking a highly motivated and detail-oriented E-commerce Manager to join our team. The ideal candidate will oversee the entire e-commerce process, from managing orders to resolving customer queries and complaints, while leading and developing a team. This role is pivotal in ensuring a seamless shopping experience for our customers and optimizing our e-commerce operations.

Key Responsibilities:

• Order Management:
• Oversee the end-to-end order processing, including order placement, fulfillment, and delivery.
• Monitor and manage the order pipeline to ensure timely and accurate delivery.
• Address and resolve issues related to order discrepancies and returns.

• Customer Interaction:
• Confirm Cash on Delivery (COD) orders through proactive communication with customers.
• Handle customer queries and complaints with professionalism and efficiency, ensuring high customer satisfaction.
• Implement strategies to improve customer service and resolve any emerging issues promptly.

• Team Management:
• Lead, mentor, and develop a team of e-commerce professionals to achieve departmental goals.
• Provide training and support to team members to enhance their skills and performance.
• Conduct regular performance reviews and implement improvement plans as necessary.

• Process Improvement:
• Analyze e-commerce processes and identify areas for improvement to enhance operational efficiency.
• Implement best practices and innovative solutions to streamline order management and customer service.

• Reporting and Analysis:
• Track and report on key performance indicators (KPIs) related to order fulfillment, customer satisfaction, and team performance.
• Prepare regular reports and presentations for senior management to review progress and highlight areas of concern.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field. Advanced degree is a plus.
• Proven experience as an E-commerce Manager or similar role, with a strong track record in managing orders, customer service, and team leadership.
• Excellent communication and interpersonal skills, with the ability to handle customer inquiries and complaints effectively.
• Strong organizational and problem-solving skills, with attention to detail and the ability to manage multiple tasks simultaneously.
• Proficiency in e-commerce platforms and tools (e.g., Shopify) and basic knowledge of web analytics tools (e.g., Google Analytics).

What We Offer:

• Competitive salary and benefits package.
• Opportunity for professional growth and development.
• Collaborative and dynamic work environment.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Paid sick time

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay

Application Question(s):

• Are you willing to travel up to Vasai? (If No please don't apply for this role)

Education:

• Bachelor's (Preferred)

Experience:

• total work: 2 years (Required)

Location:

• Vasai, Maharashtra (Required)

Work Location: In person