E-Commerce Manager

About the Role:

We are looking for a proactive and client-focused eCommerce Account Manager – Client Servicing to manage relationships with our partner brands and ensure smooth operations across online marketplaces such as Amazon, Shopify, Walmart, and others.

In this role, you will act as the main point of contact for assigned clients, overseeing the end-to-end eCommerce strategy, execution, reporting, and performance optimization for their accounts.

Key Responsibilities:

• Serve as the primary liaison between clients and internal teams (catalog, marketing, logistics, ads)
• Manage eCommerce accounts (Amazon, Shopify, Walmart etc.) for multiple clients
• Ensure timely product listings, pricing updates, inventory sync, and content optimization
• Develop and present performance reports, insights, and action plans to clients
• Coordinate promotions, deals, and campaigns in line with client objectives
• Resolve client concerns, marketplace issues, and ensure account compliance
• Work closely with ad and SEO teams to improve visibility and sales performance
• Understand client business goals and translate them into actionable eCommerce strategies
• Maintain high client satisfaction and retention through consistent communication and value delivery

Requirements:

• 2–5 years of experience in eCommerce account management or client servicing
• Strong knowledge of marketplaces like Amazon Seller Central, Flipkart Seller Hub, etc.
• Experience working with multiple brands/accounts is a plus
• Excellent communication and client relationship management skills
• Proficiency in Excel/Google Sheets for reporting and analysis
• Understanding of Amazon Ads, A+ Content, and marketplace compliance
• Ability to multitask, prioritize, and deliver under tight timelines

Preferred Qualifications:

• Bachelor’s degree in Business, Marketing, or related field
• Prior agency or multi-client eCommerce experience preferred
• Familiarity with tools like Helium10, DataHawk, or Jungle Scout
• Experience working with cross-functional teams (catalog, creatives, ads)

Why Join Us:

• Work with a diverse portfolio of fast-growing eCommerce brands
• Gain hands-on experience across multiple marketplaces and categories
• Fast-paced, growth-oriented environment with a collaborative team culture
• Opportunity to grow into strategic roles within client success or brand management

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

• Varanasi, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Experience:

• E-Commerce: 1 year (Required)

Language:

• English (Required)

Work Location: In person