Document Management Specialist (Veeva DMS)

Role Overview:

Subject Matter Expert (SME) – DMS (Veeva Vault)

Key Responsibilities:

• Serve as the

  primary SME

  for the

  Veeva Vault DMS platform

  , driving successful deployment, configuration, and optimization.
• Possess strong knowledge of the

  documentation lifecycle

  , including creation, review, approval, release, versioning, archival, and retrieval processes.
• Assess

  existing document management processes

  , identify

  gaps

  ,

  inefficiencies

  , and

  non-compliance risks

  , and recommend improvements aligned with industry best practices and regulatory standards (e.g., GxP, 21 CFR Part 11, Annex 11).

• Collaborate

  with cross-functional stakeholders, including Quality, Regulatory, IT, and Business teams to

  gather user requirements

  , design intuitive workflows, and configure DMS functionality accordingly.
• Work closely with implementation partners, system integrators, or internal technical teams to

  design user-friendly workflows

  that are

  compliant

  with applicable regulatory guidelines.
• Lead or support

  UAT, training, and change management

  activities during and post-Veeva Vault DMS implementation.
• Act as a

  point of contact

  for troubleshooting, support, enhancements, and future scalability of the DMS system.
• Ensure that all documentation processes support data integrity, audit readiness, and regulatory compliance

Required Skills & Qualifications:

• 8+ years

  of experience in Document Management Systems, with at least

  3–5 years specifically on Veeva Vault DMS

  in a lead or SME capacity.
• Strong understanding of

  Life Sciences documentation processes

  across R&D, Quality, Regulatory, and Compliance domains.
• Proven experience in

  end-to-end Veeva DMS implementation or transformation projects

  , including configuration, testing, rollout, and post-go-live support.
• Demonstrated experience in process design, gap analysis, stakeholder engagement, and workflow optimization.
• Excellent knowledge of

  compliance requirements

  and

  documentation standards

  relevant to the pharmaceutical or biotech industry.
• Strong communication, facilitation, and problem-solving skills.

Preferred Qualifications:

• Experience working in

  regulated environments (GxP)

  .
• Veeva Vault certification is a

  plus

  .
• Familiarity with other Veeva modules like QMS or LMS is an added advantage.
• Experience working with

  global stakeholders

  in a matrixed environment.