Director - Motherhub (North)

Our Story

Founded in 2021 by Aadit Palicha and Kaivalya Vohra, Zepto is on a mission to save you time —making every second count towards life's real joys. Our platform has revolutionised rapid commerce in India with cutting-edge technology and strategically optimised delivery hubs. Zepto offers an extensive range of 45,000+ products, from fresh groceries to electronics, beauty essentials, apparels, toys and more, delivering across 50+ cities in 10 minutes*.

Zepto Café extends our commitment to convenience, featuring a curated menu of over 200 fresh items.

Role

This site lead role in the Motherhub (Dry) team is responsible for overseeing the central warehouse operations dedicated to the storage and distribution of dry goods for a specific site in North region. This role involves managing the supply chain to dark stores, optimizing warehouse operations, and ensuring effective distribution. The site lead will lead a team to achieve operational excellence, cost efficiency, and high service levels.

Key Responsibilities

Warehouse Operations:

• Manage all aspects of warehouse operations, including inventory management, receiving, storing, picking, packing, and shipping of dry goods
• Implement and enforce best practices for warehouse layout, workflow efficiency, and safety standards

Distribution Management:

• Ensure efficient distribution of dry goods to dark stores, optimizing transportation routes and schedules
• Collaborate with transportation partners and manage the logistics of inbound and outbound shipments

Operational Efficiency:

• Develop and implement strategies to improve warehouse processes and reduce operational costs
• Utilize technology and automation to enhance operational efficiency and accuracy

What You’ll Need

Work Experience:

• 10+ years of experience in warehouse operations, FC / Motherhub operations or retail warehouses preferably in a fast-paced, tech-driven environment with at least 5-7 years in a senior leadership role
• Proven track record of managing end-to-end operations and delivering high customer satisfaction
• Experience working on greenfield projects and having deployed WMS is a plus

Competencies:

• Strong problem-solving skills with the ability to break down complex issues into manageable components
• Excellent negotiation skills and business acumen to scope and solve problems effectively
• Persistence and a strong desire to work with data to derive insights and drive business improvements
• Ability to plan and execute projects independently and manage multiple tasks simultaneously.
• Exceptional written and verbal communication skills

Technical Capabilities:

• Proficiency in SQL, Excel, and other scripting languages (R, Python, etc.)
• Experience with BI tools (Power BI, Tableau, QlikView, Data Studio, etc.) is a plus