Delivery Manager

Job Profile: Delivery Manager eCommerce

The Delivery Manager eCommerce plays a pivotal role in ensuring the right team capacity, quality, and operational efficiency within the eCommerce technology domain. The delivery manager serves as a critical enabler of value delivery by aligning talent, resources, and processes to the needs of the business and project delivery. Furthermore, this person proactively removes impediments, ensures roadmap execution, and fosters a culture of ownership, transparency, and data-driven improvement, all with the goal of building and sustaining high-performing teams.

We are looking for a highly proactive individual with a strong sense of ownership, who consistently delivers on agreed timelines and uses data to drive decisions and improvements. As the hierarchical manager of technical professionals, the DM is expected to possess sufficient technical understanding to guide, assess, and improve team performance effectively.

Key Responsibilities

• Drive capacity planning and delivery alignment with Lead Product Owner, Business owners and Product Owners for upcoming roadmaps.
• Define and monitor clear performance goals and KPIs for technical team members, using data to track progress and enable targeted improvements.
• Ensure timely hiring and onboarding of internal and partner resources with the right skill sets.
• Define and drive the future sourcing strategy, including decisions on internal vs. external staffing, role-specific sourcing models, and partner setup (e.g. single vs. multi-vendor), based on long-term delivery needs and capability building.
• Monitor and report on delivery progress, escalating risks and proposing solutions proactively.
• Act as hierarchical manager for (internal + external) team members, conducting regular evaluations and fostering growth.
• Maintain strong relationships with delivery partners, evaluating their quality and value regularly.
• Foster a data-driven culture to guide decisions, surface issues early, and continuously improve team performance.
• Identify and eliminate delivery impediments so that projects are delivered according to timelines, quality and budget.
• Ensure Agile ceremonies are valuable and continuously improved.

Required Skills and Experience

• 10+ years of experience in IT, with 5+ years in a delivery/sourcing management
• Proven experience leading large (20+ people), cross-functional development teams in a fast-paced eCommerce or digital environment.
• High ownership mindset, strong proactivity, and follow-through on commitments.
• Strong stakeholder management and communication skills.
• Deep understanding of Agile methodologies and frameworks.
• General knowledge of technology stacks relevant to eCommerce (e.g. Salesforce, SAP, ESB, Zendesk, Salsify) and the ability to engage effectively with engineers, architects, and developers as their hierarchical manager.
• Strong analytical and data-driven decision-making approach.
• Experience with tools like Jira, Confluence, and other collaboration platforms.
• Agile Certifications (e.g. CSM, SA, PSPO) are a plus.
• Has worked before in product-based companies.