Delivery Head

JD: Head of Delivery

Location

About Saffron Edge

Saffron Edge is a high-performance digital marketing company that delivers measurable results for ambitious brands. We’ve built deep domain expertise across the digital marketing stack and as we scale, we're looking for a sharp, execution-focused leader to take our Delivery function to the next level. Your mandate will be to drive client success/retention, operational excellence, and service innovation across all our offerings including Organic Search (SEO), Account-Based Marketing (ABM), Social Media, Paid Marketing, and Marketing Automation. You’ll also have a seat at the leadership table to shape the next phase of Saffron Edge’s growth

Key Responsibilities & Deliverables

• Own end-to-end client delivery

  , ensuring high satisfaction, retention, achievement of campaign goals

• Lead and manage the delivery team

  with clear KPIs and SLAs across marketing and tech execution

• Work closely with revenue teams

  to align on client goals, onboarding, upselling and ROI delivery

• Ensure delivery teams develop and execute

  tailored, high-impact strategies for each client — and be ready to step in personally when needed to guide or unblock execution

• Stay ahead of digital marketing trends

  to keep offerings cutting-edge and competitive.

• Continuously improve

  delivery systems, tools, and workflows to raise speed, efficiency, and impact

• Build, coach, and upgrade the team

  — including org redesign where needed

• Ensure rapid resolution of issues

  , acting as the escalation point for client issues

Knowledge & Experience

• Minimum 10 yrs digital marketing

  experience, with at least

  5 yrs in senior leadership roles

  overseeing mid-sized teams

  at a multi-service or SEO only agency

• Deep hands on experience running SEO at scale, incl. strategy, technical audits, and off-page programs
• Exposure to delivery in adjacent functions like ABM, Social, Paid, Automation

Skills

• Strategic & Analytical Thinking

  : Ability to quickly grasp clients’ business across multiple industries, develop & implement optimized digital marketing strategies to deliver business outcomes, leveraging data-driven insights for continuous improvements

• Execution Excellence:

  Strong project management skills with the ability to translate strategy into action, ensuring timely, high-quality delivery and rapid problem-solving in a fast-paced environment.

• Team Leadership & Cross-functional Management

  : Able to lead & mentor team and drive high performance whilst working fluidly with sales, product, and client success teams

Attitude

• Results-Driven Accountability

  : focuses on performance, not activity

• Innovative Growth Mindset

  : Constantly seeks new trends, technologies, and best practices in digital marketing; proactive in researching, networking, and experimenting to maintain a competitive edge.

• Builder mindset with a solutions-first approach

  — sleeves rolled up, eyes on outcomes. A positive, pragmatic, and collaborative attitude, inspiring teams to overcome obstacles and deliver best-in-class solutions for clients.

Benefits:

● 5 Days Working (Sat & Sun Off)

● Flexible working hours

● Health insurance

Thanks!!

Manisha Yadav