Database Support Engineer

At ZeroNorth, we are at the forefront of transforming the shipping industry through digital innovation. Our solutions go beyond optimizing business operations, they are designed to lead the industry in sustainability by significantly reducing CO2 emissions.

Our core mission of making global trade greener drives everything we do. Your contributions will play a crucial role in reducing emissions, aligning commercial success with sustainability, and delivering benefits for both profitability and the environment.

ZeroNorth is powered by a diverse team of 550+ professionals with more than 38 nationalities, operating out of global hubs including Copenhagen (our headquarters), Athens, Chennai, Mumbai, New York, San Diego, Singapore, Sofia, and Tokyo. We are leading the industry's green transition, enabling our partners to leverage data for actionable decarbonization efforts.

Database Support Engineer at ZeroNorth

As a Database Engineer, you will be responsible for maintaining the reliability, availability, and performance of our database systems. You will serve as the first line of support for database-related issues, manage incidents, and ensure the smooth operation of both production and test environments on a day-to-day basis.

Key responsibilities:

• Troubleshoot database errors, slow queries, failed jobs, and connectivity problems, including real-time production issues and outages.
• Collaborate with developers to debug and optimize queries, stored procedures, and database functions
• Respond to incident tickets, provide timely resolutions or escalate, and participate in on-call rotation for critical after-hours support.
• Perform root cause analysis, document issues, and contribute to incident review meetings.
• Monitor logs, alerts, and error reports to identify and address potential issues before they impact systems.
• Support application deployments involving database scripts and assist with audits, security reviews, and compliance reporting.
• Work with developers, QA, project managers, and infrastructure teams to ensure application stability and address environment-related issues.

Your profile:

• +5 years of experience as a Technical Executive with proven expertise in resolving complex technical issues.
• Bachelor’s degree in Computer Science, IT, or equivalent technical support/engineering experience.
• Skilled in managing and maintaining database systems like Oracle, SQL Server, and MySQL.
• Proficient with stored procedures, triggers, backup/recovery, and database security including roles, permissions, encryption, and auditing.
• Experienced with ticketing tools such as FreshDesk, ServiceNow, JIRA, Zoho, and HPSM.
• Hands-on knowledge of handling pipeline timeouts and automated retry mechanisms to enhance system reliability.
• Strong troubleshooting, analytical, and cross-team collaboration skills to deliver results.

About ZeroNorth

At ZeroNorth, we aim to make global trade sustainable by steering the maritime industry toward zero emissions. Using advanced technology and trusted data, our platform delivers real-time insights to optimize operations and align commercial success with environmental impact.

We partner with customers on their journey toward sustainability, solving complex challenges and empowering informed decisions that benefit both the planet and their bottom line.

Our culture thrives on growth, inclusion, and collaboration. We value honesty, trust, and the unique contributions of every team member, driving meaningful change together. Let's make global trade green.