Key Responsibilities Handle inbound training inquires through phone, email, and CRM platforms Maintain accurate and up-to-date records of leads, clients, and communication in CRM software Schedule and coordinate demo classes, training sessions, and follow-ups Assist the sales team with nurturing and converting leads to enrollments Regularly generate reports on leads, follow-ups, conversions, and customer satisfaction Handle customer queries, feedback, and grievances in a timely and professional manner Coordinate with internal teams (sales, trainers, operations) for smooth workflow Build strong relationships with existing clients and ensure repeat business Identify drop-off points in the customer journey and recommend improvement strategies Requirements Graduate in any discipline (preferably Marketing, Business, or IT) 3–5 years of CRM/customer support/sales coordination experience Familiarity with CRM tools (e.g., Zoho, Salesforce, Leadsquared, or similar) Proficient in MS Excel, Google Sheets, and basic data reporting Strong verbal and written communication skills (English & Hindi) Customer-centric attitude with a knack for problem-solving Ability to multitask and work under deadlines

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Customer Relationship Manager