Customer Relationship Manager

The role of the Manager of CRM is to oversee all CRM functions, building the business's overall consumer management capability in order to provide a high level of service and excellent consumer experience and capture data across all key touch-points of the business.
The Manager of CRM is a key pillar in the business's income generation strategy and he serves to maximize consumer retention and the acquisition of new consumers, therefore, enabling the business to achieve its consumer base targets and ultimately its financial goals.

Roles and Responsibilities

• Build & maintain relationships with clients.
• Escalating & resolving the concerns as raised by clients.
• Conduct business reviews to make sure that the clients are satisfied with the service.
• Coordinate with Internal departments to ensure that the business needs are fulfilled effectively.
• Responsible for leading the Post Sales CRM Operations, payments and collections.
• Issuing Payment Receipts, demand letters and reminders accordingly.
• Attending customers who visit HO with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations, transfer requests and registration process.
• Responsible for Demand generation, Cheques validation, Sales Order, Generation, Customer Master, Material, Debit & Credit Note creation.
• Ensure regular monitoring of project, progress and update the clients on the same.
• Ensure on time completion, comprehensiveness, and accuracy of all documentation pertaining to sale and service.
• Do welcome calls and welcome mails within 24 hour of bookings and provide all the bookings-related information and get feedback for the same.
• To maintain relationship with clients and coordinate on client queries post booking formalities till possession.
• To assist client with all queries pertaining to legal, agreement, registration, taxation, banking, etc.
• To identify the discrepancies and keep them into the notification of the Management at the right time.
• To prepare various reports on daily, weekly, quarterly and monthly basis.
• Excellent communication and interpersonal skills.

• Experience in real estate industry.

Skills and requirements

• Graduate with 3-4 years of experience in the same profile.
• Candidate must be presentable and good communication skills.
• Preferred only Real Estate Industry with the experience of residential/ commercial project.
• Solid written and verbal communication skills.
• Working knowledge of MS office and advance Excel.
• An ability to manage marketing projects end-to-end.