672 Csm Jobs - Page 4

Dear Candidate, We have opening for ServiceNow Developer please find the detailed description below Company Details : Royal Cyber is a Modernized e-Business Solutions provider specializing in software deployment. We are an IBM Premier Business Partner, an IBM Authorized trainer and Microsoft Certified Gold Partner. Since its inception in 2002, our experts have been leaders in providing exceptional & award winning services to organizations of different industry verticals all across the globe. Headquartered in Chicago, Illinois we have a global footprint with offices and development centers across North America, Asia, Europe, Africa and the Middle East region. URL : www.royalcyber.com Job Requirement For - Royal Cyber Private Limited INDIA Remote/Chennai/Bangalore - Full-Time- Timings 2 -11 PM IST Job Summary: We are looking for a skilled and experienced ServiceNow Developer to join our team. The ideal candidate will have strong scripting capabilities and be well-versed in end-to-end ServiceNow development. You will play a critical role in designing, configuring, and customizing the platform to meet business requirements, particularly across ITSM modules and beyond. Candidates should be skilled in all ServiceNow development (not specific to ITAM) with extensive experience with ITSM. Key Responsibilities: Develop and customize core applications using ServiceNow platform tools and best practices Write clean, scalable server-side and client-side scripts using JavaScript and Glide APIs Implement workflows, business rules, UI actions, client scripts, and scheduled jobs Integrate ServiceNow with third-party applications and systems Participate in design sessions, provide architectural guidance, and ensure scalability of solutions Troubleshoot and resolve application issues and defects Maintain documentation for technical designs and code changes Collaborate with stakeholders, including ITSM process owners, to gather requirements and deliver tailored solutions Required Skills & Experience: 4+ years of hands-on experience with ServiceNow development Strong scripting experience (JavaScript, Glide, Script Includes, Business Rules, etc.) Expertise in ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Knowledge) Solid understanding of ServiceNow architecture and data model Experience with Flow Designer, Integration Hub, and REST/SOAP integrations Knowledge of Agile/Scrum methodologies Familiarity with Service Portal and custom widget development is a plus ServiceNow certifications (CSA, CAD) are desirable Nice to Have: Experience with Scoped Applications and App Engine Studio Knowledge of ITOM, SecOps, or HRSD modules Exposure to CI/CD pipelines with ServiceNow. PS: Need someone who can join ASAP If interested, please send your updated profile along with following details to sruthy.p@royalcyber.com Total Exp. : Relevant Exp. : Current Company : Current Location : Current Salary : Expected Salary : Notice Period : How soon can you join been offered : Availability for Interview : Your immediate reply is highly appreciable.

Role: ServiceNow Consultant Experience: 5+ Years Must Have CSA and CAD Location: Noida / Jaipur Requirement. Experience: 5-9 years in ServiceNow, with expertise in architecture and solution design Skills: Strong knowledge of HRSD, ITSM,CSM, ITOM, (Discovery, Event Management, Service Mapping), CMDB modules and integrations Responsibilities: Drive platform strategy, design scalable solutions and roadmaps. Strong experience in ServiceNow platform configuration, implementation, and customizations. Hands-on experience with ServiceNow scripting (JavaScript, Glide APIs, etc.), integrations, and workflows. Drive platform strategy, design scalable solutions and roadmaps.

Experienced Servicenow developer Strong in ITSM + Service Portal + ServiceNow UI builder +CSM WORKFLOW. Location PAN India Rates including mark up - 200K/M Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: ServiceNow - SaaS. Experience: 5-8 Years.

ServiceNow CSM Developer - Full Time1 Roles & Responsibilities: ServiceNow CSM Development & Customization Configure, and implement CSM module, and integrations on the ServiceNow platform. This includes writing efficient JavaScript and Glide Scripting, configuring modules like ITSM, CSM, and building Business Rules, Workflows, Flows, and Portal widgets. You''ll also manage Service Catalog items. Integrations Develop and maintain integrations between ServiceNow and other enterprise systems using methods like REST API and IntegrationHub, ensuring data consistency. Solution Design & Architecture Collaborate with stakeholders to translate requirements into technical designs and contribute to the ServiceNow platform''s architectural roadmap. Ensure solutions follow best practices and security guidelines. Testing & Quality Assurance Perform unit and integration testing, support UAT, and resolve bugs. Participate in code reviews to maintain quality. Upgrades & Maintenance Support ServiceNow instance upgrades by testing functionalities and performing regular maintenance for platform stability. Documentation & Training Create technical documentation (design specs, development guides) and provide knowledge transfer and training. Continuous Improvement Stay updated on ServiceNow features, identify automation opportunities, and participate in Agile/Scrum ceremonies. EDUCATION & TRAINING Graduate degree from any recognized University Must have CSA and CIS-CSM certification in ServiceNow. KNOWLEDGE & EXPERIENCE Minimum of 5 years of ServiceNow experience, 2 years of Implementation experience, as detailed above. Strong understanding of IT Service Management (ITSM) processes and ITIL framework. ServiceNow Certified Application Developer (CAD) and/or Certified System Administrator (CSA) certifications IS A MUST. Strong proficiency in JavaScript, HTML, CSS, and Glide scripting. In-depth understanding of the ServiceNow platform architecture and data model. Proficiency in configuring and customizing various ServiceNow modules (e.g., Incident, Problem, Change, Service Catalog, Knowledge Management). Excellent troubleshooting, problem-solving, and analytical skills. Strong communication (written and verbal) and interpersonal skills, with the ability to explain technical concepts to non-technical audiences. Ability to work independently and as part of a team in a fast-paced environment. Highly organized with strong attention to detail.

Job Purpose Progress Rail is seeking a skilled ServiceNow developer. The developer is responsible for development of the ServiceNow platform, which supports IT service management to automate business processes. The role involves designing, configuring, developing, troubleshooting, and implementing baseline and custom applications to enhance the platform. A ServiceNow developer must also manage the platform to ensure stability and implement architectural changes when necessary. Job Description This position will be configuring within ServiceNow ITSM and CSM platforms as well as maturing in the ITOM and ITAM platforms. They will turn business and functional requirements into system solutions while working with the customer throughout the development lifecycle. They will also perform daily administrative tasks in support of the ServiceNow product and other tools/products used by the Office of Cybersecurity Services. Essential Functions include: Perform ServiceNow configuration and administration Workflow creation/modification Business Rules creation/modification UI policy/actions/page creation Form design and updates JavaScript writing Create/Configure notifications Configure user accounts, groups, and roles Creation of dashboards and reports Create/maintain system integrations Create/maintain system data imports/exports Design ServiceNow solutions that meet the needs of the business Creates test scripts and cases to assist customers with solution verification Creates release notes for work performed Other duties as assigned Technical Skill: 5-10+ years of ServiceNow administration/development experience ServiceNow Developer certification is preferred. ServiceNow Application Developer, ServiceNow Implementation Specialist or ServiceNow System Administrator is preferred Previous experience with SQL relational databases Previous experience with web services (SOAP, REST) Previous application testing experience ITIL V3/4 certification is preferred Previous experience using/supporting reporting tools is preferred JIRA usage and development a plus Responsible for identifying which Configuration Item (CI) types, CI attributes, and CI relationships are tracked in the CMDB Defines and documents the processes and procedures for creating and maintaining CIs and CI data Assists the Configuration Manager with audits and reports to ensure process compliance and the accuracy of the CMDB Evaluates requests for new CI classes, CI attributes, and CI relationship types Defines, creates, and monitors CI data health reports / dashboards and works with the CI Data Owners to resolve any issues Ensures the CI data is managed using the approved processes Manages the design, development, and implementation of process and / or CMDB enhancements Qualifications and Education Requirements Bachelors degree in CS, CIS, Math, MIS, or related Technology field Minimum 5 years direct experience on ServiceNow platform Strong multi-tasking, highly organized, detail oriented Strong process adherence Strong sense of urgency, perseverance, and the creativity to overcome obstacles Results oriented Fluent in written and spoken English

About the Role: Grade Level (for internal use): 10 The Impact: The Senior Scrum Master plays a crucial role in driving Agile transformation within the technology team. By facilitating efficient processes and fostering a culture of continuous improvement, this role directly contributes to the successful delivery of projects and enhances the overall team performance. Whats in it for you: Opportunity to lead and drive Agile transformation within a leading global organization. Engage with a dynamic team committed to delivering high-quality solutions. Access to professional development and growth opportunities within S&P Global. Work in a collaborative and innovative environment that values continuous improvement. Responsibilities: Act as a servant leader to the Agile team Educate Agile teams to get the most out of Scaled Agile practices and values Coach the Agile team in self-organization and relentless improvement Guide the Agile team to consistently deliver customer value Help manage risks, impediments, and dependencies within the Agile team Facilitate Scrum events such as Daily Stand-ups, Iteration Planning, Iteration Reviews, and Retrospectives Work with Product Owners and Product Managers to ensure that features and user stories are prioritized and understood by everyone on the Agile team Work with Scrum Masters, Release Train Engineers, and Agile Coaches to increase the effectiveness of Scaled Agile across the Market Intelligence organization What Were Looking For: Basic Qualifications: 4-7 years' experience leading teams as a Scrum Master Excellent communication and collaboration skills Basic knowledge of the software development life cycle (SDLC) Self confidence Strong sense of urgency when needed Proven ability to identify and mitigate risks Team-first, servant leader mentality Preferred Qualifications: Certified SAFe Scrum Master Certified PSM or CSM About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction.For more information, visit www.spglobal.com/marketintelligence . Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ---- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ---- IFTECH202.1 - Middle Professional Tier I (EEO Job Group)

Role Purpose As a trained Scrum Master, you are responsible for facilitating a Scrum team and are accountable for removing impediments of the team to achieve the sprint goals/deliverables. You are responsible to ensure that the Scrum process is used as intended. A key part of your role is to protect the development team, allow the teams to be self managed, foster collaboration across teams and keep them focused on the tasks at hand. Do Is accountable for meeting Sprint objectives along with scrum team Ensure meeting of sprint commitment Own and help resolve impediments of the team Help PO adopt Scrum Process properly and ensure PO availability Support the PO in maintaining the Product Backlog, defining User Stories and Acceptance Criteria Facilitate estimation, backlog refinement and all planning ceremonies Ensure that DOR, DOD, Acceptance criteria is available and adhered to Ensure MoSCoW adherence of Sprint Backlog at the Sprint level Accountable for the correct implementation of the Agile Process Protect the team from external interference. Facilitate technical assistance to the team and enables clear communication amongst the team members Participate in Scrum of Scrum across teams and highlights impediments Provide feedback on the team members performance to the Agile Line manager and Agile Program Leader Facilitate all the Scrum Ceremonies (Planning, Daily Standup, Grooming, Demo, restrospection) and ensure correct adoption Ensure updating of all Scrum artifacts Ensure ALM tool (either client or Wipro) is updated on a daily basis Update key Scrum metrics into Wipro internal tool on a Sprint-by-Sprint basis Analyse key Scrum metrics and take corrective actions Create competency improvement and cross-skilling plan for the team (by the start of the project). Review monthly and ensure improvement in competency score. Ensure multiskilling for at least 50% of the team. Help team attain stable velocity within 6-8 sprints (allowing for 10% variation either way) Train team on the proper adoption of Agile processes (Scrum / XP / Kanban) Help in adoption of engineering practices like ATDD, TDD, CI, CD, Refactoring Record and own the restrospection actions Participate in community of practice initiatives Provide inputs to the Line manager for internal quality forums (QIC / APR / QBR / MBR etc.) Mandatory Skills: Agile Scrum Methodology. Experience: 5-8 Years. >

POSITION TITLE Process Manager REPORTING TO IT Director REPORTING LOCATION Bangalore WORKING LOCATION Bangalore East (B4), India NUMBER OF FTEs UNDER RESPONSIBILITY :0 OVERALL OBJECTIVES The Process Lead/Manager is a key role to support the process implementation, governance and improvement initiative that will help assess the quality of the software delivered by a growing Software Development Company to its customers. This role will be part of the IT Solutions Quality Enablement team, which helps the organization sustain Eurofins IT QMS which is derived from CMMI V2.0 Level 3 and support agile methodology implementations. The team is responsible to implement and sustain the IT Solutions Key Performance Indicators (KPIs) Reporting. IT QE team is responsible for Process Improvement Roadmap to help the organisation be more systematically managed by a combination of process optimisation and continuous process improvements. Responsibilities : Be an integral part of the IT QE team; be flexible to take up assignments such as KPI Implementation, Process Study, IT QMS process improvements, agile practices implementation , Coaching, Auditing, Trainings, etc.; Assist in reporting of IT Solutions KPIs and using the KPIs to identify the improvement opportunities across IT Solutions Programs; Documentation of new processes with relevant templates and guidelines, and its implementation across IT Solutions Programs. Onboarding IT Solutions Program Crews to Azure DevOps and Agile Ways of Working through continuous coaching and handholding. Assist the IT Solutions Programs in creating program specific dashboards and reports using tools like Power BI; Assist in the development and implementation software development aligning practices aligning to the Key Group Documents within the organisation across geographies; Identify improvement opportunities in the existing policies, processes, procedures, templates and metrics for the organisation; Provide the process, which will drive and deliver software products on-time with high quality; using agile (Scrum/Kanban/Any Scaled frameworks) Develop strong working relationships with internal teams to establish standard documentation procedures; Participate/drive in project team meetings to provide guidance and support related to process and project documentation; As needed engage with program(s) with project management expertise to support/ensure successful delivery by a combination of coaching, training and auditing capabilities; Evaluate projects/programs and provide value added Agile coaching in various methods like Scrum framework, Kanban, Scaled agile frameworks etc.; Provide visibility on program performances to various level of IT Program Management. REQUIRED EXPERIENCE AND S: Experience: 8-12 years of experience in software development organisation, of which at least 5-7 years should be in a Quality Assurance function exclusively implementing CMMI/ISO practices across agile projects on Scrum/Kanban/SAFE frameworks; Working knowledge of Key Performance Indicators (KPIs), implementing and tracking across programs, and help IT Programs to achieve improvement in quality and delivery timelines. Commanding project leadership and follow-through with delivery team resources, including Product Management, Operations and QA; Strong customer focused, team-oriented communication skills with emphasis on building lasting, trusted partnerships through written and verbal communications, presentations to management; Sound understanding of Process Frameworks/ Methodologies like CMMI-Dev, CMMI-Svc, Agile Scrum, Kanban etc.; Good understanding of ITSM processes like Incident Management and Problem Management, SLA"™s and subsequent KPIs governing the ITSM processes. Ability to create, modify processes, procedures, guidelines, templates, checklists as needed Working knowledge of process improvement initiatives and models and how they are implemented on projects/within organizations; Experience of analysing processes and procedures in large, complex IT Solutions Programs and working with multiple businesses and projects simultaneously. Technology skills: Mandatory Usage of agile project management & collaboration tools (e.g. Experience in using Microsoft Azure DevOps, SharePoint Online, Automation using Power BI); Expertise in Power BI and Data Analysis and basic knowledge of MS Fabric. Expertise in MS Office applications, particularly MS Word, Advanced Excel with Macros, and PowerPoint; Knowledge of using ITSM using Tools like Service Now / BMC Helix PSM/CSM (Professional/Certified Scrum Master) Documentation and versioning of end-to-end Software Development processes Ability to deliver interactive trainings to IT Solutions Programs and for global audience and conduct sessions/surveys etc as required by the IT Solutions Programs Ability to influence and drive delivery with global senior management; Excellent analytical, inter-personal and communication (Verbal and Witten) skills. Ability to articulate thoughts and present in in a convincing manner. Preferred CMMI V2.0 / ISO 9001 certification is desirable but not necessary. Agile Coaching experience would be an advantage; Knowledge of Project Management tools like MS Project. Knowledge of tools like Jira, GitHub Copilot, GitHub Copilot Studio, SonarQube, MS Forms. Personal Skills: Excellent verbal and written communication skills; Ability to influence and drive delivery with global senior management; Attention to detail while keeping a global perspective, willing to deep-dive for data analysis; Ability to work efficiently and independently, within a multi-function team. Ability to work as a team player and create an environment of collaboration and learning; PREFERED CANDIDATES The successful candidate will have a self-motivated, get-it-done attitude; the ability to think critically; enjoy working with teams spread globally and across cultures; a desire to learn in new areas; and the discipline to pay attention to deadlines, details and quality. Good communication and interpersonal skills to interact with global stakeholders from India, US & Europe; BE /MCA or any other bachelor's degree with the right experience.

Programming experience with COBOL LE, DB2, JCL, CICS, VSAM, and Online/Batch programming.Programming experience with MQ using CICS/Cobol and Batch/Cobol.Strong background on IBM MQ / IBM WBEExperience with DB2 Stored Procedure a PlusStrong skills in using File Manager and IBM Debug Tool. Knowledge to use change management tool like ENDEVOR is desirable.Knowledge to use CICS analysis and performance tool like TMON is desirable.Knowledge to use DB2 performance tool like BMC MAINVIEW is desirable.Soft skills required are: excellent oral and written communication skills.Experience in the financial sector is desirable but not essential. Mandatory Skills: Application Modernization - Mainframe. Experience: 5-8 Years.

Education : BTech/ MTech/ BCA/ MCA/ B.S.c/ M.S.c Responsibilities The Program Manager manages product releases from concept to successful launch. Work closely with product and engineering teams and other cross-functional teams fromconcept through development to launch. Plan and deliver flawless products by coordinating with various engineering functions such as, but not limited to, development, QA, and release management. Prepare detailed project plans andgenerate appropriate metrics to assist with decision-making. Track milestones, be able to build consensus, resolve conflicts, prepare risk mitigation plans and strategies, and keep teams focussed and aligned on delivery. Enable clear, concise, and transparent information sharing across all stakeholders. Proactively identify and clear bottlenecks, carry out escalation management on time, make trade-offs, and balance the business needs versus technical constraints. De-risk the product launch either by having contingency plans, iterative execution, or any out-of-the-box solutions. Identify engineering and product process deficiencies and work with teams to eliminate them. Skillsets and Competencies: Hands-on technical design and architecture experience. Analytical thinking skills, ability to see the bigger picture. Experience with Agile methodologies and tools. Experience with tools such as Excel, PowerPoint, SharePoint. A proven track record of delivering initiatives from conception through completion on time, within budget, and on or beyond scope. Ability to work under tight deadlines in a high-pressure environment and able to adjust to multiple demands. Excellent oral and written communication skills with both technical and non-technical individuals. Excellent people person skills will be required. Experience in handling Merchant Landing products.

Greetings of the Day. Maantic Inc is a Digital Transformation Service Provider helping organizations redefine business processes and transform customer experiences to stay ahead in a fast-paced dynamic world. Maantic Inc was established in 2009 in Sunnyvale, CA, USA. We started our off-shore operations in 2014 in India, with Delivery Centres in Pune, Kolkata; and a connect centre in Hyderabad. Our certified consultants and highly qualified technical teams provide superior Digital Transformation Services and end to end Business Solutions. We cover various industry verticals including BFSI, Pharma, Healthcare, Manufacturing, Retail and the Gaming industry. Maantic also has its presence in Florida (USA), Canada, Singapore and Australia. Globally we are 500+ and Increasing YOY. Maantic's core focus is in BPM, CRM and RPA Technologies and is business partners with Pegasystems, Appian, Salesforce, ServiceNow, Automation Anywhere and UiPath. We have a growing presence in QE&A and Emerging Technologies like Web Technologies, Data Engineering, Data Analytics, Enterprise Cloud Solutions, AI and ML domain as well. Please refer to the Company Profile: https://www.maantic.com/ Senior Scrum Master Location : Hyderabad - hybrid Notice Period : 0 to 30 days (Early to Immediate) Responsibilities - Total IT experience of 8+ years. 5-8 years overall experience as Scrum Master. Good knowledge on Agile Methodologies and best practices. Should have working knowledge in handling web applications. Must have worked on end to end implementations. Worked on Retrospective, Velocity, Story Points, JQL, Dashboards. Facilitated scrum ceremonies. Should have experience working with US teams. Should have excellent communication skills both verbal and written. Nice to have - Agile CSM certification. Agile SaFe methodologies knowledge. Good to have previous experience as a developer on any technology preferably Java, Salesforce, React, DevOps etc In case you would be interested for this opportunity, please share your: - Current CTC - Expected CTC - Notice period - Reasons for Looking out - LinkedIn Link Kindly Ignore in case you have already applied or this email is not relevant. Regards and Thanks | E-Verify Employer | Certified Minority Business Enterprise | Pega & Salesforce Gold Partner | Appian | UiPath | ServiceNow | NAMRATA SHARMA Senior Technical Recruiter Mobile : 7262979034 Email : namrata.sharma@maantic.com Website : https://www.maantic.com/ LinkedIn : https://www.linkedin.com/in/namrata-sharma-968a4119b/

Responsibilities: Develop and modify ServiceNow workflows, forms, lists, business rules, script includes, UI components Provide solutions through configuration and customization including, but not limited to: user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integrations by applying best practices Review and analyze the effectiveness and efficiency of existing configuration and workflows to develop strategies for improving or further integrations leveraging ServiceNow Develop requirements, craft and execute test plans, administer ServiceNow and serve as tier 2 support Identify ServiceNow system deficiencies and recommend solutions Participate in creating and developing standards, best practices, support guidelines and procedures Partner with integrations subject matter expert to use MID servers, APIs, web services, email and other relevant technology to integrate tools with the ServiceNow platform. Research new feature enhancements and functionalities from ServiceNow Expand and Implement other ServiceNow modules catering the entire Enterprise Service Management spectrum Preferred Qualifications: 10+ years of hands on experience developing and configuring on the ServiceNow Platform ITIL foundations certification Minimum 5 years of experience in ServiceNow configuration & administration with strong understanding of ServiceNow platform and PaaS model with relevance to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, SFTP, and MID servers. Experience leveraging ServiceNow codeless technologies Flow Designer and Integration Hub Certified ServiceNow Administrator and Certified Implementation Specialist in one module (ITSM, ITOM, CSM, ITBM, HR) Experience with CMDB, and integration with other external tools Experience with Service Portal, Request Catalog and Automations across the ServiceNow platform Knowledge of AI and ML Capabilities Understanding of working with Web technologies such as SOAP, JSON, XML and Web Services Experience with ITOM modules (Orchestration, Service Mapping, Event Management and Discovery) Software development experience with one or more general purpose programming languages including but not limited to: Java, Python, JavaScript, JS Libraries and Framework Solid team player with a "can do” attitude Extremely organized with strong time-management skills Ability to contribute to and lead projects following Agile or Scaled Agile methodologies Process and detail oriented, analytical and inquisitive Ability to deliver solutions to improve and automate complex and/or critical business processes Strong professional and interpersonal skills including creative problem solving, effective written and verbal communications, planned and organized coordination of cross functional teams, acute attention to detail and quality, and driven with the ability to self-manage. Ability to effectively prioritize and execute Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary Ability to multi-task across project/initiatives and deliver according to time commitments

Role: Customer Service Manager Qualification: Graduate Experience Required: 5 - 8 years of experience customer service + Upselling or Cross selling Location: Bangalore Compensation: up to - 15 lpa fixed + 3 lpa variable Rounds: 4 rounds ( HR telephonic, 2 video rounds and 1 round F2F) Language: Fluency in English + Tamil (major) mandatory , else Telugu / Kannada preferable. Key Responsibilities Team Leadership and Management Lead and manage a diverse team of 50-60 customer service professionals including Advisors, Team Leaders, and Assistant Managers across multiple hierarchical layers Serve as the primary SPOC for Bangalore location with complete operational accountability Develop and implement strategic initiatives to enhance team productivity and service delivery standards Conduct regular performance reviews, coaching sessions, and talent development programs for all reporting levels Ensure seamless coordination between different management layers to maintain operational efficiency Customer Service Excellence Oversee post-sales customer service operations for subscription-based models, managing leads transitioned from sales teams Maintain exceptional service standards across all customer touchpoints in the south territory Handle complex customer escalations and implement resolution strategies Drive customer satisfaction through proactive service delivery and relationship management Monitor and analyze CSAT and NPS metrics to continuously improve service quality Operational Management Manage day-to-day operations ensuring adherence to service level agreements and quality standards Implement and maintain knowledge of CCAT (Customer Care Assessment Tool) methodologies across the team Develop and execute training programs focused on customer service excellence and product knowledge Ensure compliance with company policies, procedures, and regulatory requirements Optimize resource allocation and workforce management to meet business objectives Strategic Planning and Decision Making Make critical operational decisions that impact team performance, customer satisfaction, and business outcomes Analyze performance metrics and generate actionable insights for continuous improvement Collaborate with cross-functional teams including sales, product, and technology departments Develop and implement process improvements to enhance operational efficiency Drive strategic initiatives aligned with organizational goals and customer needs Must-Have Qualifications Experience and Background Maximum 8 years of progressive experience in customer service management roles Proven track record in B2C working models with emphasis on sales and customer service Extensive experience managing large teams (30+ members) with multiple hierarchical layers Including advisors, team leaders, assistant managers. This role requires managing the entire south terititory Background in subscription-based business models and post-sales service management Experience in EdTech, BPO, or similar B2C industries with larger team structures Language Proficiency English + Tamil proficiency is the first priority for effective communication with regional customers Telugu and Kannada language skills are additional advantages for comprehensive south territory coverage Diverse language proficiency essential for managing varied customer demographics across the region Technical Skills and Knowledge Strong knowledge of CSAT and NPS methodologies and implementation Proficiency in CCAT and other customer service assessment tools Understanding of subscription-based business models and customer lifecycle management Experience with CRM systems and customer service technologies Personal Attributes Exceptional decision-making abilities with proven track record of handling complex situations Strong leadership and people management skills Direct customer interaction experience (mandatory screening requirement) Excellent communication and interpersonal skills Analytical mindset with ability to interpret data and drive insights Interview Process The interview process consists of 4 comprehensive rounds: Round 1: Telephonic screening interview1. Round 2: Video interview - Technical and operational assessment2. Round 3: Video interview - Leadership and behavioral evaluation3. Round 4: Final interview with Director - Strategic fit and vision alignment4. Connect on - 8931017165 or share resumes on anushka.m@karyarth.com #customerservice #customerservicemanager #upselling #crossselling #bangalore #bangalorejobs #jobs2025 #crm #csat #nps

Role / Position: Scrum Master Experience: 7 + yrs exp Job Type: Permanent Location : PAN India Key Responsibilities: Facilitate Agile ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives. Coach and mentor Agile teams on Scrum principles and best practices to ensure adherence to Agile methodologies. Remove impediments and shield the team from external distractions to ensure continuous progress. Collaborate with Product Owners to ensure a well-defined and prioritized backlog. Track and monitor team performance using Agile metrics (Velocity, Burndown, etc.) and drive continuous improvement. Foster a culture of collaboration, transparency, and accountability within the team and across departments. Work closely with cross-functional teams to align project goals and deliverables. Identify risks and dependencies early and collaborate with stakeholders for mitigation. Support Agile transformation initiatives and drive best practices across the organization. Leverage Project Management skills for strategic planning, resource allocation, and risk management when needed. Required Skills & Qualifications: 6+ years of experience as a Scrum Master in Agile software development environments. Strong understanding of Scrum, Kanban, SAFe, and Agile frameworks. Proven ability to work with distributed and cross-functional teams. Excellent communication, leadership, and conflict resolution skills. Hands-on experience with Agile tools like JIRA, Confluence, , etc. Strong stakeholder management skills with the ability to align team goals with business objectives. Good understanding of software development life cycle (SDLC). Project Management experience (PMP, Prince2, or equivalent) is a plus. Certification preferred: Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe Scrum Master (SSM), or equivalent. Preferred Qualifications: Experience in large-scale Agile transformations. Knowledge of DevOps and CI/CD practices. Familiarity with Lean and Agile scaling frameworks (e.g., SAFe, LeSS). If interested, please send me the following details asap to sweta.mondal@inadev.com : Total Exp - Relevant Scrum Master Exp - Current CTC Expected CTC - Notice Period Date of Birth - Current Location Preferred Location - LinkedIn URL -

Job Area: Engineering Services Group, Engineering Services Group > Program Management General Summary: Develops, defines, and executes plans of record, includingschedules, budgets, resources, deliverables, and risks. Monitors and drives the program from initiation through delivery, interfacing with internal and external stakeholders across functions on technical matters, as needed. Monitors budget/spending, on-time delivery, and achievement of program milestones. Represents the program and drives alignment across stakeholders. Minimum Qualifications: Bachelor's degree in Engineering, Computer Science, or related field. 5+ years of Program Management or related work experience. Preferred Qualifications: Master's degree in Engineering, Computer Science, or related field. PMP Certification. 10+ years of Program Management or related work experience. 5+ years of work experience in a role requiring interaction with senior leadership (e.g., Director level and above). 3+ years of experience working in a large matrixed organization. 2+ years of experience with program management tools such as dashboards, Gantt charts, etc. Principal Duties and Responsibilities: Collaborates with key stakeholders and program sponsors to develop program goals, set the prioritization of deliverables, discuss involvement of business processes (e.g., program change management, communication) and drives decisions necessary for on time delivery. Manages and takes responsibility for multiple medium sized programs/technology with moderate complexity by applying up-to-date program management knowledge to meet deadlines. Develops and manages the execution of the program Plan of Record (e.g., on time, on budget, within scope) for multiple medium sized programs which include schedule and resource forecasting, stakeholders identification, method and frequency of communication, scope, and prioritization. Establishes key program metrics and manages team to take action outside their comfort zone to ensure program success when metrics deviate from Plan of Record. Identifies and secures resources to ensure alignment of team with program/technology demand for multiple medium sized programs with moderate complexity. Drives teams to identify program issues/risks, and create a risk mitigation plan for multiple medium sized or a single complex program(s). Maintains and updates the risk tracker. Promotes program vision and objectives within the team, ensures program objectives are met or exceeded, presents program vision to management, and gains buy-in from stakeholders. Promotes adoption of processes by applying best practices and identifying and executing process improvement initiatives across the Program Management team. Level of Responsibility: Working independently with little supervision. Making decisions that are significant in impact; errors are not readily apparent due to the complexity of work process/product or time between decisions and results; errors typically result in significant expenditure of time, resources, and funds to correct. Using verbal and written communication skills to convey complex and/or detailed information to multiple individuals/audiences with differing knowledge levels. May require strong negotiation and influence, communication to large groups or high-level constituents. Having a moderate amount of influence over key organizational decisions (e.g., is consulted by senior leadership to provide input on key decisions). Completing tasks that require multiple steps that can be performed in various orders; tasks require simultaneously executing multiple cognitive abilities and maintaining information in short- or long-term memory. Exercising exceptional creativity to innovate new ideas and develop innovative products/processes without established objectives or known parameters. Using deductive and inductive problem solving; multiple approaches may be taken/necessary to solve the problem; often information is missing or conflicting; advanced data analysis and interpretation skills are required. Occasionally participates in strategic planning within own area affecting immediate operations. The responsibilities of this role do not include: Financial accountability (e.g., does not involve budgeting responsibility). Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And were only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that youre more than your work. Thats why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose "” a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If youre passionate about our purpose "” people "”then we cant wait to support whatever gives you purpose. Were united by purpose, inspired by you. Senior Manager, Ready Implementation Services - India is responsible for providing leadership for the UKG Ready Implementation Services (RIS) India group, including our build & check history teams. Specifically, this position is responsible for overseeing operational objectives to scale our UKG Ready implementation team in India and effectively support the delivery of our products to our customers. This is accomplished through taking an organization-wide view of performance metrics, processes, tools, and other enablement functions for the UKG Ready Implementation Services group.As the Senior Manager, Ready Implementation Services (RIS) - India, you will lead the continued global expansion for RIS, leveraging new resources in high value geographies to expand our resource base and extend the workday allowing for more efficient and timely project completion. This role must work closely with RIS India Director and Managers as well as key stakeholders in the broader Customer Experience Team to align processes and resources to RIS strategic goals and objectives. Delivery Efficiency, onboarding of new resources, and joint team satisfaction results across RIS will be the primary measure of success for this role.This position will be based out of UKG Pune office in India and will report to the Director of UKG Ready Implementation Shared Services India workgroup. Further, this position will be required to operate in alignment with global hours of operation, generally 11:30 AM IST to 8:30 PM IST.Duties and Responsibilities: Drive key business objectives that align to company and business goals throughout the India Build & Check History teams. Manage and develop a Global Team leveraging the UKG resources available to evaluate new geographies and support growth in high value geographies, including expanding the team into Pune in India. Continual evaluation and development of process and strategies to most effectively support the delivery teams in the implementation of Ready products and services. Establish, implement, and drive adherence to operational best practice standards, processes, and systems, in accordance with UKG strategy and goals Collaborate with key stakeholders to ensure Training provides programs that deliver measurable, improved employee performance and aligns with UKG strategy and goals Document and own best practices for executing and maintaining all aspects of the program. Monitor and report on key metrics to demonstrate teams performance and impact on organizational objectives Ensure that all employees understand business objectives, expectations, and measurement criteria for their respective positions. Coach, mentor and provide development opportunities to team members, to optimize operational/delivery excellence and create a deeper bench of experienced talent. Direct & Indirect management of people resources on a continuous basis. Instil a strong focus on customer service and experience. Build strong, trusting relationships with US, employees, and internal customers. Ensure adherence to process controls to help mitigate financial, customer service, reputation, and data security risks.Basic Qualifications: Bachelors Degree and 14+ years relevant experience in the area of HCM software and/or services implementation At least 4 years of successfully leading strategic projects/programs for a software provider Minimum of 4 years experience managing high performing teams Ability to travel internationally Demonstrated ability to manage and execute on multiple, critical projects simultaneously Ability to think strategically and drive results Demonstrated experience influencing cross-functional teams to achieve project/program goals Established record of successfully scaling teams, improving performance and business standardsPreferred Qualifications: Prior experience building and leading global teams Possess excellent written and verbal skills with a strong customer focus Strong business acumen- planning, forecasting, budgeting Possess understanding of financial fundamentals including revenue recognition requirements within the software and service industry. Demonstrable communication and negotiation skills Where were going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet its our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKGCareers@ukg.com

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : ServiceNow Customer Service Management (CSM) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will be responsible for developing and configuring software systems, either end-to-end or for specific stages of the product lifecycle. Your typical day will involve collaborating with various teams to ensure the successful implementation of software solutions, applying your knowledge of technologies and methodologies to support client needs and project objectives. You will engage in problem-solving activities, guiding your team through challenges while ensuring that the software meets the required standards and specifications. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Facilitate regular team meetings to discuss progress, challenges, and solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).- Strong understanding of software development methodologies.- Experience with system integration and configuration.- Ability to analyze and troubleshoot software issues effectively.- Familiarity with project management tools and practices. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow Customer Service Management (CSM).- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Ensure compliance with Companies Act, SEBI regulations, and other statutory requirements. Manage board and shareholder meetings, including drafting agendas, notices, and minutes. Maintain statutory registers, records, and filings with ROC/MCA. Provident fund Annual bonus

• 3+ years of experience in the software development industry. • 2+ years in a dedicated Scrum Master role. • Strong knowledge of Agile principles and the Scrum framework. • Certification: Certified ScrumMaster (CSM) or Professional Scrum Master (PSM) is required. • Practical experience with Agile tools (e.g., JIRA, Confluence). • Experience in iterative/incremental development methodologies. • Strong facilitation, communication, and interpersonal skills. • Ability to work with distributed teams and adapt to change quickly. • High emotional intelligence and a proactive mindset. • Bachelor's degree in computer science, Engineering, or a related field. • Second-level Scrum Master Certification (e.g., CSM-Advanced, PSM-II). • Familiarity with additional frameworks like Kanban or SAFe. • Experience with Aha!, agile portfolio planning tools, and team performance metrics. • Exposure to enterprise-level product environments and cross-cultural collaboration.

Experience- 3 to 10yrs Location: Bangalore Preference for those who can join within 60days time period. Expertise in AUTOSAR integration, especially security modules CSM, CRYif, Crypto Good Knowledge and working experience of HSM Hardware Security Manager Good Knowledge of Automotive Cybersecurity, CAN, Ethernet, UDS Handson experience with tools Trace32, Vector CANOE, Davinci developer/configurator Knowledge of Groovy Scripting

We are seeking a ServiceNow QA Analyst with 4-6 years of experience in Quality Assurance, particularly focusing on the ServiceNow platform. The ideal candidate for this role is detail-oriented, proactive, and enthusiastic about delivering high-quality enterprise solutions. As a ServiceNow QA Analyst, you will be responsible for validating functionality, enhancing automation, and ensuring that new features do not disrupt existing capabilities. You should have a minimum of 4-6 years of hands-on QA experience in ServiceNow, with a strong background in ATF implementation within the platform. Additionally, functional knowledge of modules such as ITSM, HRSD, and CSM is required. Experience in testing APIs and integrations using tools like POSTMAN will be beneficial in this role. Your responsibilities will include developing detailed test plans and test cases based on business requirements, functional specifications, and design documents. You will be executing various levels of testing, including functional, regression, and integration testing, to guarantee the quality of ServiceNow implementations. Furthermore, you will design and implement the Automated Test Framework (ATF) in ServiceNow to enhance and automate testing processes. Working effectively within an Agile/Scrum environment, you will contribute to sprint planning, reviews, and retrospectives. The ideal candidate should be a ServiceNow Certified System Administrator. If you are ready to make a significant impact and advance your career in ServiceNow QA, we encourage you to apply for this position. To express your interest or for further inquiries, please contact Deeksha at Deekshan@excelgens.com. ** / *** When applying, please provide the following details: - Full Name - Total Experience - Current CTC - Expected CTC - Reason for job change - Notice Period - Current Location - Holding any other offers We look forward to hearing from you. Regards, Deeksha,

As a Senior ServiceNow Developer with expertise in TSM and/or CSM modules, you will play a vital role in designing and developing custom solutions within the ServiceNow platform. Your responsibilities will include working extensively with TSM and/or CSM modules, developing and integrating REST/SOAP APIs for external systems, customizing Service Portals, UI Policies, Business Rules, and Client Scripts. Additionally, you will contribute to platform enhancements, automation, and continuous improvement while collaborating with cross-functional teams to understand requirements and deliver scalable solutions. To be successful in this role, you should have 5 to 8 years of hands-on experience in ServiceNow development, a strong knowledge of TSM and/or CSM modules, proficiency in ServiceNow scripting, APIs, and integration methods, experience with UI/UX customization using Service Portals, and a solid understanding of Business Rules, Client Scripts, and Workflows. Familiarity with ITIL processes such as Incident/Case, Change/Problem, CMDB is essential. Preference will be given to candidates who are certified in ServiceNow CSA, CSM, or TSM. Joining our team will provide you with a hybrid work environment based in Pune or Bangalore, offering a blend of remote flexibility and in-person collaboration. You will have the opportunity to work on enterprise-grade ServiceNow implementations, continuous learning, upskilling opportunities, and be part of a collaborative, high-performance work culture.,

In this vital role, you will facilitate Scrum events and processes for the Regulatory Structured Submissions Team. Your responsibilities include enhancing team communication and collaboration, ensuring alignment with program goals, managing risks and dependencies, and driving continuous improvement. The Scrum Master adapts and refines SAFe principles to suit organizational needs, standardizing and documenting practices. Lead and handle product delivery using agile frameworks and techniques, aligning with Agile values such as prioritizing individuals and interactions over processes and tools for Veeva Vault systems Team. Capture the voice of the customer to define business processes and product needs. Collaborate with business partners, Architects and Engineering teams to prioritize release scopes and refine the Product backlog. Lead and facilitate the breakdown of Epics into Features and Sprint-Sized User Stories and participate in backlog reviews with the development team. Clearly express features in User Stories/requirements so all team members and partners understand how they fit into the product backlog. Ensure Acceptance Criteria and Definition of Done are well-defined. Advise SAFe events, including PI Planning, Scrum of Scrums, and Inspect & Adapt workshops. Stay focused on software development to ensure it meets requirements, providing proactive feedback to partners. Help develop and maintain a product roadmap that clearly outlines the planned features and enhancements, timelines, and achievements. Identify and manage risks associated with the systems, requirement validation, and user acceptance. Develop & maintain documentations of configurations, processes, changes, communication plans and training plans for end users. Collaborate with geographically dispersed teams, including those in the US and other international locations. Develop a culture of collaboration, innovation, and continuous improvement. We expect you to have a Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years Computer Science, IT or related field. Preferred qualifications include 6-8 years of experience working in the global pharmaceutical industry, solid understanding of GxP regulations, proven experience as a Scrum Master, expertise in Scaled Agile framework practices and principles, excellent communication and interpersonal skills, and experience with Agile project management tools. This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements. Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team.,

As a Project Manager at VOIS India, you will be responsible for defining project scope, goals, and deliverables in collaboration with stakeholders. You will develop detailed project plans, schedules, and resource allocations to ensure timely delivery within scope and budget. Identifying and mitigating project risks and issues proactively will be a key part of your role, along with coordinating internal resources and third parties/vendors for flawless execution. Your responsibilities will also include tracking project performance using appropriate tools and techniques, communicating project status, risks, and dependencies to stakeholders and leadership, and ensuring adherence to project management standards and best practices. Conducting post-project evaluations, implementing lessons learned, and facilitating all Scrum ceremonies will be essential tasks in this role. As a Project Manager, you will guide the team on Agile/Scrum best practices and principles, remove impediments, and foster a collaborative environment for high-performing teams. Working closely with Product Owners to ensure a well-groomed and prioritized backlog, tracking and communicating team velocity, sprint/release progress, and other Agile metrics will also be part of your responsibilities. You will collaborate with stakeholders to gather, document, and analyze business requirements, translate business needs into functional specifications and user stories, and work closely with developers, QA teams, and project managers to ensure successful implementation of solutions. Supporting testing efforts, monitoring project progress, identifying opportunities for process improvements, and recommending solutions will also be a part of your role. To be successful in this role, you should have a Bachelor's degree in Computer Science, Business, or a related field, along with strong experience of 13+ years in project management methodologies such as Agile, Waterfall, and Hybrid. Proficiency in project management tools like MS Project, Jira, Asana, and Trello, as well as a strong understanding of Agile frameworks such as Scrum, Kanban, and SAFe, are required. Holding certifications like Certified Scrum Master (CSM), PSM I, or equivalent will be an advantage. Excellent facilitation, coaching, conflict-resolution skills, along with strong communication and interpersonal skills are essential for this role. VOIS India is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace, where employees are valued and supported. Join us and be part of a culture that celebrates a variety of backgrounds, perspectives, and skills. Apply now and become a part of our family at VOIS India!,

As a ServiceNow Architect at Mizuho Global Services Pvt Ltd (MGS), a subsidiary of Mizuho Bank, Ltd, you will play a crucial role in leading the design, development, and governance of the ServiceNow platform across enterprise initiatives. MGS was established in 2020 as part of Mizuho's strategy to create a global processing center for handling banking and IT operations remotely for Mizuho Banks domestic and overseas offices and group companies worldwide. At Mizuho, we prioritize a culture that upholds ethical values and embraces diversity in all forms within our talented pool. The development direction of MGS is guided by three key pillars - Mutual Respect, Discipline, and Transparency, which form the basis of all processes and operations within MGS. In this role, you will have the opportunity for immense exposure and learning, excellent career growth, and the chance to work alongside highly passionate leaders and mentors. You will also have the ability to build things from scratch and be part of a supportive and progressive work environment. Key Responsibilities: **Platform Architecture & Governance**: - Define and maintain the ServiceNow architecture in alignment with enterprise IT strategy and best practices. - Design scalable, high-performing solutions across various ServiceNow modules. - Establish platform design standards, development guidelines, and governance controls. **Solution Design & Delivery**: - Translate business requirements into functional and technical architecture using ServiceNow capabilities. - Lead end-to-end implementation of workflows, integrations, and automation. - Guide module implementations, customizations, and enhancements. **Stakeholder Management**: - Collaborate with cross-functional teams to assess current usage, identify gaps, and design improvements. - Present architecture decisions and roadmaps to executives and stakeholders. - Serve as a subject matter expert on the ServiceNow platform. **Performance, Security & Compliance**: - Ensure platform health, performance tuning, security design, and compliance with standards. - Conduct platform audits and participate in risk assessments and disaster recovery planning. **Mentorship & Leadership**: - Provide technical leadership and mentorship to the ServiceNow team. - Contribute to hiring, onboarding, and training activities. Required Skills & Experience: - 10-14 years of IT experience, with a minimum of 6 years in ServiceNow architecture and platform ownership. - Deep expertise in core ServiceNow modules and integrations. - Strong knowledge of data modeling, APIs, business rules, and performance analytics. - Experience with Agile/Scrum methodology and excellent communication skills. - ServiceNow certifications are required. Preferred Qualifications: - Experience in a global enterprise environment and familiarity with IT service frameworks. - Hands-on experience with DevOps, CI/CD pipelines, and scripting languages. - Strategic thinking, problem-solving skills, and strong leadership abilities. Location: 16th Floor, Tower-B Brigade, World Trade Centre, 142, Rajiv Gandhi Salai, OMR, Perungudi, Chennai, Tamil Nadu 600096. For more information about Mizuho Global Services, visit: [Mizuho Global Services](https://www.mizuhogroup.com/asia-pacific/mizuho-global-services),