351 Csm Jobs

Role & responsibilities Facilitate Scrum ceremonies, coach the team, remove impediments, promote Agile practices, and foster continuous improvement. Manage the product backlog, collaborate with stakeholders, and ensure delivery of customer value. Provide updates to leadership, align with business goals, and manage expectations across departments. Preferred candidate profile EDUCATION: Bachelor's FIELD OF STUDY: Technology/Engineering or similar degree EXPERIENCE: 2+ years of experience working on multiple large-scale Scrum team projects, 3+ years of experience as a Scrum Master, Product Owner or Agile Coach and 6+ years of IT experience. VSTS, Jira experience. Strong problem-solving and collaboration skills to solve for blockers and impediments Perks and Benefits Transportation Services : Convenient and reliable commute options to ensure a hassle-free journey to and from work. Meal Facilities : Nutritious and delicious meals provided to keep you energized throughout the day. Career Growth Opportunities : Clear pathways for professional development and advancement within the organization. Captive Unit Advantage : Work in a stable, secure environment with long-term projects and consistent workflow. Continuous Learning : Access to training programs, workshops, and resources to support your personal and professional growth. Apply Now at - https://encore.wd1.myworkdayjobs.com/externalnew/job/Gurgaon---Candor-Tech-Space-IT---ITES-SEZ/Scrum-Master_HR-18500-1 And share your CV at shobhana@mcmcg.com

Facilitator : Facilitate Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives. Ensure that meetings are productive and focused. Servant Leader : Support the development team by removing obstacles and impediments that may hinder their progress. Foster a collaborative and self-organizing team environment. Coaching : Coach the team on Agile principles and practices, helping them to understand and implement Scrum effectively. Guide the Product Owner in managing the product backlog and prioritizing work. Communication : Act as a liaison between the development team and stakeholders, ensuring clear communication and understanding of project goals. Help manage stakeholder expectations and provide updates on team progress. Continuous Improvement : Encourage a culture of continuous improvement within the team, promoting feedback and learning from experiences. Facilitate the identification and implementation of process improvements. Team Development : Support team members in their professional development and growth. Encourage team accountability and ownership of their work. Metrics and Reporting : Track and report on team performance metrics, such as velocity and burn-down charts, to help the team assess their progress. Use metrics to identify areas for improvement. Conflict Resolution : Help resolve conflicts within the team and foster a positive team dynamic. Mediate discussions and ensure that all voices are heard.

Key Responsibilities: Coordinate and manage project execution across product, engineering, design, and QA teams to ensure timely delivery. Facilitate daily stand-ups, sprint planning, retrospectives, and stakeholder sync-ups. Track progress against timelines and proactively identify risks, delays, and blockers. Own and maintain documentation such as project plans, timelines, risk logs, and status reports. Ensure alignment between business goals and technical execution. Collaborate with stakeholders to define project scope, goals, and deliverables. Assist in resource planning and allocation, ensuring optimal team utilization. Manage internal communications and ensure transparency across departments. Required Skills & Qualifications: 2+ years of experience in project coordination or junior project management in a tech-driven environment. Experience working closely with engineering, product, and design teams. Familiarity with Agile and Scrum methodologies. Strong understanding of SDLC (Software Development Lifecycle). Hands-on experience with tools such as JIRA, Confluence or similar. Excellent communication, time management, and organizational skills. Ability to work independently in a fast-paced, high-accountability environment. Preferred Qualifications: Prior experience in a B2B or SaaS company. PMP, CSM, or other relevant certifications (nice to have). Understanding of APIs, integrations, or basic tech architecture. Familiarity with release planning and UAT processes. Exposure to product analytics or data-driven project decision-making.

Drive customer adoption, retention, and growth by building strong relationships, identifying opportunities, and delivering exceptional customer experiences. Responsibilities include customer onboarding, success planning, and issue resolution.

Experience: 6+ years experienced in administration/implementation/configuration of ServiceNow ITSM, CSM, ITOM & ITBM solution in medium to large organization. Responsibilities: Expert in ServiceNow Architecting, Designing, Developing, and deploying large scale ServiceNow implementations. Strong analytical skills to identify problem and recommend solution that meets business requirements. 3+ years of professional services/consulting experience. Proven success on projects with large-scale deployments; understanding of application life-cycle management. experience soliciting and documenting requirements and evolving these requirements into successful solutions Consults with Process and Business Leaders to develop appropriate technical solutions in ServiceNow Should have hands on experience in Core ServiceNow ITSM modules Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, Configuration Management, Asset & Cost Management, Continuous improvement Management, Performance Analytics, Agent workspace, Automated test framework, Custom Development, etc” 3-4 years of experience in CSM, ITOM & ITBM Business Process and Technical Process Consulting, High Level design and technical solutions for ServiceNow implementation. Deep knowledge on ServiceNow solutions, ITIL & ITSM processes Customize ServiceNow applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow. Should have prior experience in ServiceNow version upgrade during End-of-life period. Working knowledge of configuration management tools, methods, and processes. Good knowledge of multi data center deployment solutions with disaster recovery procedures and high availability at every layer Should have good understanding of Integrations components integration components LDAP, SSO, REST SOAP and web services. Should have prior experience in core software development - in any full stack web programming language (Java, .net, python, angular). Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users. Good knowledge on database technologies Oracle/SQL Server/MySQL Responsible for developing/administering technical solutions on the ServiceNow tool platform to satisfy the business needs of the IT department and beyond. Applies innovative technology to business processes to develop new solutions and troubleshoot issues

ServiceNow Developers with any Modules like (ITSM ,FSM, CSM, HRSD) - Qualifications : - Experience : 8-12 yrs Notice Period : Immediate - 30 Days Only Location : Pune

Job Title: ServiceNow Developer Experience : 4-9Years Hiring Locations: Hyderabad, Bangalore, Kochi, Trivandrum, Pune, Noida, Chennai Must Have Skills: Minimum of 5 years of experience in IT Application Development, with at least 4+ years of experience in ServiceNow design and development. Strong knowledge of JavaScript , Oracle SQL , PL/SQL , DDL , DML , and MySQL . Experience with ServiceNow Configuration Items , including Business Rules , Tables , Workflows , and Flows . Experience with New Projects/Change Requests (CRs) development using ServiceNow, covering both backend and front-end applications . Strong understanding of design processes , including the ability to translate requirements into Designs . Ability to create High-Level Designs (HLD) and Low-Level Designs (LLD) . Experience maintaining source code , update sets , and the code base of ServiceNow . Proven ability to develop applications using best practices such as design patterns, coding techniques, and naming conventions. Experience with code reviews , ensuring adherence to coding standards through checklists. Experience in Unit Testing applications and providing support for SIT/QA/Production verification . Ability to provide support to the L3 team and manage the warranty period for production applications . Proficient in following SDLC processes and creating relevant documentation, such as LLD , Development , Unit Testing , Release , and Operational procedures . Good to Have Skills: Familiarity with ServiceNow modules like Incident Management , Problem Management , Change Management , etc. Exposure to other cloud-based platforms or technologies. Experience with Agile development methodologies and working in a SCRUM environment. Knowledge of ServiceNow Integration methods such as REST APIs , SOAP , MID Server , and Web Services . Ability to work with third-party integrations and knowledge of ServiceNow integrations with external systems . Experience Range: 5+ years in IT Application Development, with 4+ years specifically focused on ServiceNow development and configuration. Required Skills Servicenow,Application Development,Javascript, Intergrations, CSM, CMDB

Greetings from Euclid Innovations Pvt Ltd we have opportunity for Senior ServiceNow Developer with One of our MNC Client. Experience Level: 8+ Years Working Mode/Days: Hybrid (3 days a week onsite) Locations: Hyderabad/Bangalore Key Responsibilities: About the Role: We are looking for a highly experienced Senior ServiceNow Developer with deep platform expertise, advanced scripting skills, and hands-on experience with CMDB, CSDM, and BCM (Business Continuity Management). You will be responsible for architecting and delivering scalable ServiceNow solutions that support enterprise service management, IT operations, and business continuity planning. Key Responsibilities: Design, develop, and enhance ServiceNow modules and custom applications using JavaScript, Glide API, UI Policies, Flow Designer, and Business Rules. Lead the implementation and maintenance of CMDB, ensuring complete and accurate configuration item (CI) data and relationships. Align CMDB data and services to the Common Service Data Model (CSDM) and drive adoption across business and IT units. Architect, configure, and enhance Business Continuity Management (BCM) processes in ServiceNow, including risk assessments, impact analysis, continuity plans, and testing. Collaborate with risk, compliance, and continuity teams to ensure BCM data models and workflows align with organizational resilience goals. Integrate ServiceNow with third-party systems and data sources using REST/SOAP APIs and MID servers. Drive data integrity, governance, and normalization strategies across CMDB and BCM data sets. Guide junior developers through code reviews, architecture discussions, and platform best practices. Support platform upgrades, patching, and performance tuning. Develop dashboards, reports, and executive-level views for CMDB, CSDM, and BCM health. Required Skills & Experience: Hands-on experience in ServiceNow development, administration, and module implementation. Strong scripting knowledge: JavaScript, Glide API, Client/Server Scripts, UI Scripts. Proven experience with CMDB architecture, Service Mapping, Discovery, and integrations. Solid understanding and implementation experience of CSDM (v3 or higher). Hands-on experience with Business Continuity Management (BCM) workflows and modules. Strong knowledge of ITSM and ITOM modules, with alignment to ITIL v4 practices. Proficiency in ServiceNow integration methods and Integration Hub. Experience with Service Graph Connector, CMDB Health Dashboards, CSDM compliance reporting, Work Space , Service Portal and OOB Experience with ServiceNow GRC or SecOps Familiarity with Agile/Scrum methodologies Exposure to risk management and disaster recovery planning. Certifications Preferred: ServiceNow Certified System Administrator (CSA) Required ServiceNow Application Developer ServiceNow Implementation Specialist ITSM, ITOM, or BCM ITIL v3/v4 Foundation if intrested share resume to aruna.c@euclidinnovations.com

We are looking for a detail-oriented and experienced ServiceNow Automation QA Engineer to join our fast-growing ServiceNow COE. In this role, you will be responsible for ensuring the quality, reliability, and performance of ServiceNow applications through automated testing. Youll work closely with developers, product managers, and business analysts to define test strategies, develop automated test scripts, and support continuous integration and delivery. Key Responsibilities Design, develop and maintain automated test scripts for ServiceNow applications and modules. Perform functional, regression, and integration testing using automation tools (e.g., ATF, Selenium, or other relevant frameworks). Collaborate with development and QA teams to understand requirements and translate them into test cases. Execute and monitor automated test suites and report test results with clarity and accuracy. Create and Manage test data and test environments. Contribute to CI/CD pipelines by integrating automated tests. Troubleshoot issues and work with developers to resolve defects. Ensure compliance with QA Standards and best practices within ServiceNow Platform. Required Skills and Qualifications 3+ years of QA experience with at least 1-2 years in automation testing for ServiceNow. Hands-on experience with ServiceNow Automated Test Framework (ATF). Strong understanding of ServiceNow modules such as ITSM, HRSD, CSM, or CMDB. Experience with automation tools like Selenium, TestNG, Junit, or similar. Familiarity with Scripting languages (Javascript, Python, etc.). Experience working in Agile/Scrum development environments. Knowledge of API testing tools like Postman or SoapUI is a plus. Excellent problem-solving skills and attention to detail. ServiceNow Certified System Administrator (CSA) or other relevant certifications is mandatory. Preferred Qualifications Experience integrating ATF into CI/CD pipelines (Jenkins, GitLab, etc.). Understanding of test management tools like JIRA, Zephyr, or Xray.

7+ years of experience in the ServiceNow Application Development Configure and customize ServiceNow applications and modules using scripting (JavaScript), workflow, and other development techniques. Proven experience in configuring and customizing the ServiceNow platform and Expertise on 4-5 applications ranging from FSM & CSM, ITAM, Now App Engine, Secops etc. Ability to provide technical leadership and support to Process Consultants. Responsible for leading technical implementations, providing technical design lead and mentoring junior members of the team. Hands on Skills and/or experience in Web Technologies (e.g., Javascript, SOAP/REST web services, XML & JSON, Angular.js, Seismic) Product line (CIS) accreditation preferred Certified or pursuing. Understanding of Software Development Lifecycle experience in Agile projects Open and friendly personality, with ability to be customer facing. Be self-managing and capable of working alone or as part of a team. BE / BTech in Computer Science or related disciple Strong knowledge of JavaScript, scripting, and web development. Familiarity with ITSM processes and ITIL framework. ServiceNow Certified Application Developer ServiceNow Certified Implementation Specialist - CSM, SPM, ITAM, ITBM and others

Greetings of the Day !!! We are looking for Project Manager - Agile with one of our clients. If you are interested please share update resume . Note : Only immediate to 15 Days NP consider ( NO Bench candidate ) Responsibilities: Lead the planning, execution, and delivery of software development projects, ensuring adherence to timelines, budgets, and quality standards Collaborate with stakeholders to define project scope, goals, and deliverables in alignment with business objectives Utilize business analysis skills to elicit, analyze, and document project requirements, ensuring clear and concise communication with development teams Oversee the creation and maintenance of project documentation, including business requirements, functional specifications, and process flows Effectively manage project resources, including team members, to ensure efficient and productive project workflows Act as a Scrum Master for Agile projects, facilitating sprint planning, daily stand-ups, sprint reviews, and retrospectives Foster a collaborative and high-performing team environment, promoting continuous improvement and the adoption of best practices Manage project risks, issues, and changes, implementing mitigation strategies as necessary to ensure project success Qualifications: Bachelors degree in Business Administration, Computer Science, or related field Proven experience in project management with a focus on software development projects Strong background in business analysis, including requirements elicitation, documentation, and analysis Certification as a Scrum Master (CSM) or experience in a Project Owner role in Agile environments Excellent leadership, communication, and stakeholder management skills. Proficiency in project management tools and methodologies. Familiarity with software development lifecycle (SDLC) methodologies, including Agile and Waterfall Preferred Qualifications: Certification in Business Analysis (e.g., CBAP, CCBA) is a plus. Experience in leading cross-functional project teams in dynamic and fast-paced environments Role & responsibilities Preferred candidate profile

Work Location: Pan India Experience: 10+yrs Required Skills: Design, build, implement and administer ServiceNow - IT Service Management frameworks which includes but not limited to modules ie. Incident, Problem, Change, Configuration, etc... Exposure in integration with 3rd party Applications and data sources most commonly - CMDB, KEDB, Event Monitoring, User Administration, and Single Sign-on using Web Services, JDBC, LDAP, Excel, CSV, and Email as well as any industry standard command line technologies that use API, SOAP, REST, or WSDL.Implementation of CSM Modules in Development and working experience on ServiceNow plugins and customizations of Business Service Design, Service Offerings, Service Portfolio where analysis of situations or data requires an in-depth evaluation of various factors and additional specialized technical knowledge Thanks & Regards Suganya R Suganya@spstaffing.in

Main Responsibilities: Write and run test plans and test cases based on design and business requirements. Do regression testing to ensure new updates dont break existing features. Document all test-related activities clearly. Find and report bugs. Work with client teams to complete integration and user testing. Build and use ATF (Automated Test Framework) in ServiceNow. Key Skills Needed: 4-6 years QA experience in ServiceNow . Practical experience with ATF(tool). Automatic Transmission Fluid Familiar with ServiceNow modules (e.g., ITSM, HRSD, CSM ). Can test APIs and integrations using POSTMAN (tool) Comfortable working in Agile teams. Strong communication and teamwork. Education: BE/BTech/BS, ME/MTech/MS or MCA and no-distance education Certification : ServiceNow Certified Administrator

R JD-ServiceNow HRSD • Experience with the ServiceNow HR Service Delivery (HRSD) application • Knowledge of HR functions, processes, and best practices • Knowledge of Case Management, Knowledge Management best practices and design • Experience designing and/or implementing an HR Shared Services center • Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services. OR CSM • Must have hands on standard CSM process implementation • ServiceNow in depth Process knowledge (CSM Process, integrations etc.) • Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.) • Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management OR FSM • Working experience with FSM application on Work Order management, scheduling and dispatch • Configuring Field Agent activities ( Mobile & Desktop) • Configuring Field Service Business Process, Assignment, and Add-ons • Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording • Integrations with Applications and Data Sources. Process Integrations • Good Knowledge on Field Service Industry good practice Please Check the JD and Experience. if the Skills are Matched Please Share your Updated Resume. Note Looking for immediate joiners only Preferred candidate profile

Responsibilities: * Lead Agile projects using Scrum methodology with Azure DevOps tools. * Collaborate cross-functionally to deliver high-quality products. * Ensure project alignment with business goals & customer needs.

About the Role - The Business Analyst cum Scrum Master is responsible for gathering and analyzing business requirements, creating user stories and ensuring successful project delivery through Agile methodologies. This role combines business analysis with Scrum Master duties, facilitating Scrum ceremonies, coordinating sprint planning and ensuring effective collaboration between business, product and development teams. The individual will prioritize and document requirements, manage the product backlog, remove roadblocks and build a high-performing team environment while ensuring alignment with business goals and technical solutions. They will also oversee testing, stakeholder communication and post-implementation support. Proven experience in Scrum Master roles with a strong understanding of Agile principles and practices. Certification: Certified ScrumMaster (CSM), Certified Business Analysis Professional (CBAP) Must have: JIRA, Confluence, Microsoft Office Suite, Google docs and Agile tools (e.g., Trello,Jira Board etc.), UX tools (e.g., Figma). Nice to have: Familiarity with test management tools (e.g., TestLink), project management tools (e.g., Mantis) Proactive and Agile-first, with the ability to anticipate challenges and build collaboration. Strong attention to detail, ensuring thorough documentation and well-defined user stories. Strong leadership skills, mentoring and guiding teams to achieve Sprint goals. Good to have experience in US Healthcare Responsibilities: Gather and prioritize business requirements, translating them into well-defined user stories and acceptance criteria. Collaborate with business, product and development teams to ensure alignment on goals and expectations. Lead and facilitate Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews and retrospectives. Manage the product backlog, ensuring that it is clearly prioritized and well-groomed for upcoming sprints. Track and manage project progress, monitor risks and identify roadblocks, facilitating timely resolutions. Ensure timely delivery by coordinating sprint timelines and managing dependencies between teams. Provide feedback and coaching to team members to foster a collaborative, self-organizing environment. Partner with product owners and business stakeholders to refine requirements, ensuring they meet business needs and technical feasibility. Maintain clear documentation of requirements, user stories and sprint progress, reporting key metrics and issues to stakeholders. Identify opportunities to improve Agile processes, team performance and project outcomes, ensuring ongoing refinement of practices Notice Period: Immediate

About the Role - The Business Analyst cum Scrum Master is responsible for gathering and analyzing business requirements, creating user stories and ensuring successful project delivery through Agile methodologies. This role combines business analysis with Scrum Master duties, facilitating Scrum ceremonies, coordinating sprint planning and ensuring effective collaboration between business, product and development teams. The individual will prioritize and document requirements, manage the product backlog, remove roadblocks and build a high-performing team environment while ensuring alignment with business goals and technical solutions. They will also oversee testing, stakeholder communication and post-implementation support. Proven experience in Scrum Master roles with a strong understanding of Agile principles and practices. Certification: Certified ScrumMaster (CSM), Certified Business Analysis Professional (CBAP) Must have: JIRA, Confluence, Microsoft Office Suite, Google docs and Agile tools (e.g., Trello,Jira Board etc.), UX tools (e.g., Figma). Nice to have: Familiarity with test management tools (e.g., TestLink), project management tools (e.g., Mantis) Proactive and Agile-first, with the ability to anticipate challenges and build collaboration. Strong attention to detail, ensuring thorough documentation and well-defined user stories. Strong leadership skills, mentoring and guiding teams to achieve Sprint goals Responsibilities: Gather and prioritize business requirements, translating them into well-defined user stories and acceptance criteria. Collaborate with business, product and development teams to ensure alignment on goals and expectations. Lead and facilitate Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews and retrospectives. Manage the product backlog, ensuring that it is clearly prioritized and well-groomed for upcoming sprints. Track and manage project progress, monitor risks and identify roadblocks, facilitating timely resolutions. Ensure timely delivery by coordinating sprint timelines and managing dependencies between teams. Support the team in maintaining a focus on Agile practices, continuous improvement and delivering value in each sprint. Provide feedback and coaching to team members to foster a collaborative, self-organizing environment. Partner with product owners and business stakeholders to refine requirements, ensuring they meet business needs and technical feasibility. Maintain clear documentation of requirements, user stories and sprint progress, reporting key metrics and issues to stakeholders. Identify opportunities to improve Agile processes, team performance and project outcomes, ensuring ongoing refinement of practices

Role & responsibilities Servicenow developer, ITSM, JavaScript, UI, Integration Preferred candidate profile

Service now developer (CSM) 7 + years relevant experience Location : Pune / Chennai / Bangalore Skill : CSM , Flow Designer , Integration , Scripting

About Responsive. Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io , About The Role. We are seeking a highly experienced Lead Scrum Master with a strong background in Agile coaching and Scaled Agile Framework (SAFe). In this dual-role, you will lead multiple Agile teams, mentor junior Scrum Masters, and help drive Agile maturity across the organization. You’ll partner with delivery teams, stakeholders, and leadership to embed Lean-Agile principles, foster a culture of continuous improvement, and support organizational transformation, Essential Responsibilities. Scrum Master Duties:. Serve as Scrum Master for 1–2 Agile teams, guiding them in Agile/SAFe best practices, Facilitate key Scrum ceremonies (Daily Stand-ups, Sprint Planning, Reviews, Retrospectives), Remove team impediments and promote high performance, Coach teams on self-organization, Agile values, and continuous improvement, Ensure Agile metrics (velocity, burndown, etc,) are tracked and used to improve delivery, Foster strong collaboration between cross-functional teams, including Dev, QA, Product, and UX, Agile Coach Duties. Mentor and support Scrum Masters and Product Owners across the Agile Release Train (ART), Provide hands-on coaching to teams, ARTs, and leadership on Agile mindsets and practices, Promote Agile maturity assessments and continuous improvement plans, Lead training/workshops on Agile, SAFe, and Lean principles, Act as change agent to help leadership adopt a Lean-Agile mindset and lead the transformation, With SAFe, improve time-to-market, team productivity, product quality, and team engagement, Education. Bachelor’s degree in Computer Science, Engineering or related field. MBA is a plus. Experience. 8+ years of experience in Agile roles, with 5+ years as a Scrum Master, 2+ years of experience coaching Agile teams and leaders at scale, Strong experience with SAFe implementation (as RTE, SPC, or senior Scrum Master), Experience facilitating Agile ceremonies across distributed teams, Experience in enterprise Agile transformation initiatives, Knowledge , Ability & Skills. Deep understanding of Agile principles (Scrum, Kanban, Lean) and frameworks, Strong conflict resolution, facilitation, and stakeholder management skills, Excellent communication and servant leadership abilities, Preferably certifications on SAFe, Agile/Scrum. Show more Show less

Job Summary. This role acts as the servant leader of a specified agile product team by removing impediments and coaching the team in the agile methodology. They must understand the business at a high level and be able to exercise technical aptitude to understand and resolve impediments. They must be capable of leading a team to self-organization and push back against the Product Owner. This role facilitates the appropriate scrum events and employs various techniques to foster collaboration and protect the team from outside distractions. They will support the Product Owner to ensure that the product backlog has substantial ‘sprint ready’ items that tie to the overall product vision.. Principal Accountabilities and % of time. Work with primary scrum team 90%. Facilitate the appropriate scrum events: Sprint Planning, Daily Stand-Ups, Backlog Refinement, Retrospectives, sprint/release planning, and other Scrum-related meetings. Inspire the agile product team to embrace the full adoption of scrum practices by coaching the team on the framework and instilling an ‘inspect and adapt’ mindset. Empower the team to self-organize in pursuit of a better, more fulfilling experience and improved productivity. Generate a common understanding amongst the team of the product vision and strategy. Create an environment for the agile product team to thrive by protecting the team from outside distractions and over commitment. Champion ongoing process improvement initiatives to implement agile best practices. Design processes and practices to help the team anticipate and identify impediments while resolving basic team impediments. Recognize when to escalate the impediments and who to involve. Assist in team development while holding team members accountable for their commitments, removing roadblocks to their work, and mentoring and developing team members. Ensure that each team member is fully engaged in the project and making a meaningful contribution, and encourage a sustainable pace with high-levels of quality for the team. Advise and coach the Product Owner on the scrum framework, getting items to ‘ready’, user story best practices, writing good acceptance criteria. Drive sharing of scrum best practices across Bain agile teams. Provide management level reporting on project status, risks and mitigation strategies. Track and communicate team velocity, happiness and sprint/release progress to all affected teams and management. Agile champion 10%. Contribute to initiative work within the capability team. Knowledge, Skills, and Abilities. Associate's/Bachelor’s degree or an equivalent combination of education, training and experience. 3-5 years experience on an agile team in a Scrum Master or similar role. Some expertise in agile ways of working or demonstrated motivation to learn. Strong interpersonal and communication skills. Self-motivated, proactive, and dependable. High level of detail orientation. Proactively identifies conflicts or roadblocks, often able to resolve independently. Effective conflict resolution skills. Flexible to shifting priorities. Aspires to learn from best demonstrated practices and to improve work efficiency and sustainability. Ability to work independently and with teams. Demonstrated aptitude to follow technical discussions. High performance and standards as demonstrated by academic or previous job experience. Show more Show less

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired bya collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Maintain and manage standards within disk and tape storage environments Proactively monitor storage systems to prevent issues and optimize performance Assist users with analysis and resolution of storage-related issues Allocate and reorganize datasets as needed Generate reports on storage utilization and growth trends Document all storage configurations and activities thoroughly Perform volume initialization and system dataset updates Primary Skills Expertise in IBM Disk and Tape Storage Management Proficiency in SMS (System Managed Storage) and CSM (Copy Services Manager) Strong understanding of ICF Catalog Structure and Management Experience with Tape Management, including scratch thresholds and Tapecopy Skilled in volume initialization, dataset creation, deletion, and recovery Familiarity with multi-CPU and Sysplex environments Strong troubleshooting skills in z/OS performance issues

Software Engineer Baner, Pune, Maharashtra Department Software & Automation Employee Type Permanent Experience Range 3 - 6 Years Qualification: Bachelor's or master's degree in computer science, IT, or related field. Roles & Responsibilities: Tasks Facilitate Agile ceremonies and lead Scrum practices. Support the Product Owner in backlog management and team organization. Promote Agile best practices (Scrum, SAFe) and continuous delivery improvements. Develop and maintain scalable data pipelines using AWS and Databricks (secondary focus). Collaborate with architects and contribute to solution design (support role). Occasionally travel for global team collaboration. Scrum Master or Agile team facilitation experience. Familiarity with Python and Databricks (PySpark, SQL). Good AWS cloud exposure (S3, EC2 basics Good to Have: Certified Scrum Master (CSM) or equivalent. Experience with ETL pipelines or data engineering concepts. Multi-cultural team collaboration experience. Software Skills: JIRA Confluence Python (basic to intermediate) Databricks (basic)

We are seeking a detail-oriented and strategic Business Analyst to bridge the gap between business needs and technology solutions. The ideal candidate will work with stakeholders across departments to gather, analyze, and document requirements, enabling the delivery of data-driven decisions and effective system/process improvements. Key Responsibilities: Collaborate with stakeholders to gather, analyze, and document business requirements and processes. Translate business needs into functional and technical specifications for development teams. Facilitate workshops, interviews, and meetings to define project scope and objectives. Support project managers and product owners with planning, prioritization, and backlog grooming. Assist in developing user stories, use cases, wireframes, process maps, and data models. Validate solutions through user acceptance testing (UAT), feedback gathering, and quality assurance. Identify process improvement opportunities and support implementation efforts. Prepare reports, presentations, and dashboards to communicate insights and recommendations. Act as a liaison between business units, IT teams, and third-party vendors. Required Skills and Qualifications: 3+ years of experience as a Business Analyst or in a similar role. Strong analytical thinking, problem-solving, and documentation skills. Proficiency with business analysis tools (e.g., Jira, Confluence, MS Visio, Lucidchart). Excellent communication and stakeholder management abilities. Familiarity with SDLC methodologies (Agile, Scrum, Waterfall, or hybrid). Ability to manage multiple priorities in a fast-paced environment. Bachelors degree in Business, Information Systems, or a related field.

Responsibilities Own strategic customer relationship with high value accounts, ensuring continuous engagement, statisfaction & retention. Lead high-impact QBRs/MBRs with executive stakeholders, showcasing delivered value and cost optimization impact. Lead renewal conversations and contract discussions, working cross-functionally to propose pricing models, discount structures, or account transitions as needed. Liaise with AWS account teams for escalations, commercial adjustments (e.g., RI conversions, refund cases), and joint go-to-market opportunities. Mentor Leads and Associate Leads, helping them grow into strategic roles while setting the standard for customer engagement quality and process excellence. Act as a process anchor, contributing to the creation of QBR templates, onboarding frameworks, anomaly management SOPs, and strategic account playbooks. Collaborate with the marketing and product teams to ensure customer voices are showcased appropriately. Lead discussions around custom reporting requirements for strategic accounts, including multi-account views, tagging-based breakdowns, and business-specific formats. Qualifications and Skills: 11+ years of experience in customer service, account management (or) cloud consulting. Experience working in a cloud consulting, AWS partner, or MSP is a plus. Strong stakeholder management and communication. Comfortable with ambiguity, works across functions seamlessly. Excellent communication, presentation, and relationship-building skills. Ability to analyze customer needs, develop strategies, and drive outcomes. Strong problem-solving skills with a proactive and customer-first mindset.