626 Csm Jobs - Page 3

As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application

We are seeking a ServiceNow QA Analyst with 4-6 years of experience in Quality Assurance, particularly focusing on the ServiceNow platform. The ideal candidate for this role is detail-oriented, proactive, and enthusiastic about delivering high-quality enterprise solutions. As a ServiceNow QA Analyst, you will be responsible for validating functionality, enhancing automation, and ensuring that new features do not disrupt existing capabilities. You should have a minimum of 4-6 years of hands-on QA experience in ServiceNow, with a strong background in ATF implementation within the platform. Additionally, functional knowledge of modules such as ITSM, HRSD, and CSM is required. Experience in testing APIs and integrations using tools like POSTMAN will be beneficial in this role. Your responsibilities will include developing detailed test plans and test cases based on business requirements, functional specifications, and design documents. You will be executing various levels of testing, including functional, regression, and integration testing, to guarantee the quality of ServiceNow implementations. Furthermore, you will design and implement the Automated Test Framework (ATF) in ServiceNow to enhance and automate testing processes. Working effectively within an Agile/Scrum environment, you will contribute to sprint planning, reviews, and retrospectives. The ideal candidate should be a ServiceNow Certified System Administrator. If you are ready to make a significant impact and advance your career in ServiceNow QA, we encourage you to apply for this position. To express your interest or for further inquiries, please contact Deeksha at Deekshan@excelgens.com. ** / *** When applying, please provide the following details: - Full Name - Total Experience - Current CTC - Expected CTC - Reason for job change - Notice Period - Current Location - Holding any other offers We look forward to hearing from you. Regards, Deeksha,

As a Senior ServiceNow Developer with expertise in TSM and/or CSM modules, you will play a vital role in designing and developing custom solutions within the ServiceNow platform. Your responsibilities will include working extensively with TSM and/or CSM modules, developing and integrating REST/SOAP APIs for external systems, customizing Service Portals, UI Policies, Business Rules, and Client Scripts. Additionally, you will contribute to platform enhancements, automation, and continuous improvement while collaborating with cross-functional teams to understand requirements and deliver scalable solutions. To be successful in this role, you should have 5 to 8 years of hands-on experience in ServiceNow development, a strong knowledge of TSM and/or CSM modules, proficiency in ServiceNow scripting, APIs, and integration methods, experience with UI/UX customization using Service Portals, and a solid understanding of Business Rules, Client Scripts, and Workflows. Familiarity with ITIL processes such as Incident/Case, Change/Problem, CMDB is essential. Preference will be given to candidates who are certified in ServiceNow CSA, CSM, or TSM. Joining our team will provide you with a hybrid work environment based in Pune or Bangalore, offering a blend of remote flexibility and in-person collaboration. You will have the opportunity to work on enterprise-grade ServiceNow implementations, continuous learning, upskilling opportunities, and be part of a collaborative, high-performance work culture.,

In this vital role, you will facilitate Scrum events and processes for the Regulatory Structured Submissions Team. Your responsibilities include enhancing team communication and collaboration, ensuring alignment with program goals, managing risks and dependencies, and driving continuous improvement. The Scrum Master adapts and refines SAFe principles to suit organizational needs, standardizing and documenting practices. Lead and handle product delivery using agile frameworks and techniques, aligning with Agile values such as prioritizing individuals and interactions over processes and tools for Veeva Vault systems Team. Capture the voice of the customer to define business processes and product needs. Collaborate with business partners, Architects and Engineering teams to prioritize release scopes and refine the Product backlog. Lead and facilitate the breakdown of Epics into Features and Sprint-Sized User Stories and participate in backlog reviews with the development team. Clearly express features in User Stories/requirements so all team members and partners understand how they fit into the product backlog. Ensure Acceptance Criteria and Definition of Done are well-defined. Advise SAFe events, including PI Planning, Scrum of Scrums, and Inspect & Adapt workshops. Stay focused on software development to ensure it meets requirements, providing proactive feedback to partners. Help develop and maintain a product roadmap that clearly outlines the planned features and enhancements, timelines, and achievements. Identify and manage risks associated with the systems, requirement validation, and user acceptance. Develop & maintain documentations of configurations, processes, changes, communication plans and training plans for end users. Collaborate with geographically dispersed teams, including those in the US and other international locations. Develop a culture of collaboration, innovation, and continuous improvement. We expect you to have a Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years Computer Science, IT or related field. Preferred qualifications include 6-8 years of experience working in the global pharmaceutical industry, solid understanding of GxP regulations, proven experience as a Scrum Master, expertise in Scaled Agile framework practices and principles, excellent communication and interpersonal skills, and experience with Agile project management tools. This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements. Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team.,

As a Project Manager at VOIS India, you will be responsible for defining project scope, goals, and deliverables in collaboration with stakeholders. You will develop detailed project plans, schedules, and resource allocations to ensure timely delivery within scope and budget. Identifying and mitigating project risks and issues proactively will be a key part of your role, along with coordinating internal resources and third parties/vendors for flawless execution. Your responsibilities will also include tracking project performance using appropriate tools and techniques, communicating project status, risks, and dependencies to stakeholders and leadership, and ensuring adherence to project management standards and best practices. Conducting post-project evaluations, implementing lessons learned, and facilitating all Scrum ceremonies will be essential tasks in this role. As a Project Manager, you will guide the team on Agile/Scrum best practices and principles, remove impediments, and foster a collaborative environment for high-performing teams. Working closely with Product Owners to ensure a well-groomed and prioritized backlog, tracking and communicating team velocity, sprint/release progress, and other Agile metrics will also be part of your responsibilities. You will collaborate with stakeholders to gather, document, and analyze business requirements, translate business needs into functional specifications and user stories, and work closely with developers, QA teams, and project managers to ensure successful implementation of solutions. Supporting testing efforts, monitoring project progress, identifying opportunities for process improvements, and recommending solutions will also be a part of your role. To be successful in this role, you should have a Bachelor's degree in Computer Science, Business, or a related field, along with strong experience of 13+ years in project management methodologies such as Agile, Waterfall, and Hybrid. Proficiency in project management tools like MS Project, Jira, Asana, and Trello, as well as a strong understanding of Agile frameworks such as Scrum, Kanban, and SAFe, are required. Holding certifications like Certified Scrum Master (CSM), PSM I, or equivalent will be an advantage. Excellent facilitation, coaching, conflict-resolution skills, along with strong communication and interpersonal skills are essential for this role. VOIS India is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace, where employees are valued and supported. Join us and be part of a culture that celebrates a variety of backgrounds, perspectives, and skills. Apply now and become a part of our family at VOIS India!,

As a ServiceNow Architect at Mizuho Global Services Pvt Ltd (MGS), a subsidiary of Mizuho Bank, Ltd, you will play a crucial role in leading the design, development, and governance of the ServiceNow platform across enterprise initiatives. MGS was established in 2020 as part of Mizuho's strategy to create a global processing center for handling banking and IT operations remotely for Mizuho Banks domestic and overseas offices and group companies worldwide. At Mizuho, we prioritize a culture that upholds ethical values and embraces diversity in all forms within our talented pool. The development direction of MGS is guided by three key pillars - Mutual Respect, Discipline, and Transparency, which form the basis of all processes and operations within MGS. In this role, you will have the opportunity for immense exposure and learning, excellent career growth, and the chance to work alongside highly passionate leaders and mentors. You will also have the ability to build things from scratch and be part of a supportive and progressive work environment. Key Responsibilities: **Platform Architecture & Governance**: - Define and maintain the ServiceNow architecture in alignment with enterprise IT strategy and best practices. - Design scalable, high-performing solutions across various ServiceNow modules. - Establish platform design standards, development guidelines, and governance controls. **Solution Design & Delivery**: - Translate business requirements into functional and technical architecture using ServiceNow capabilities. - Lead end-to-end implementation of workflows, integrations, and automation. - Guide module implementations, customizations, and enhancements. **Stakeholder Management**: - Collaborate with cross-functional teams to assess current usage, identify gaps, and design improvements. - Present architecture decisions and roadmaps to executives and stakeholders. - Serve as a subject matter expert on the ServiceNow platform. **Performance, Security & Compliance**: - Ensure platform health, performance tuning, security design, and compliance with standards. - Conduct platform audits and participate in risk assessments and disaster recovery planning. **Mentorship & Leadership**: - Provide technical leadership and mentorship to the ServiceNow team. - Contribute to hiring, onboarding, and training activities. Required Skills & Experience: - 10-14 years of IT experience, with a minimum of 6 years in ServiceNow architecture and platform ownership. - Deep expertise in core ServiceNow modules and integrations. - Strong knowledge of data modeling, APIs, business rules, and performance analytics. - Experience with Agile/Scrum methodology and excellent communication skills. - ServiceNow certifications are required. Preferred Qualifications: - Experience in a global enterprise environment and familiarity with IT service frameworks. - Hands-on experience with DevOps, CI/CD pipelines, and scripting languages. - Strategic thinking, problem-solving skills, and strong leadership abilities. Location: 16th Floor, Tower-B Brigade, World Trade Centre, 142, Rajiv Gandhi Salai, OMR, Perungudi, Chennai, Tamil Nadu 600096. For more information about Mizuho Global Services, visit: [Mizuho Global Services](https://www.mizuhogroup.com/asia-pacific/mizuho-global-services),

You will be joining our technology services client as a ServiceNow CSM Consultant on a contract basis with the potential for full-time employment conversion. Your main responsibilities will include designing, configuring, and customizing the ServiceNow Customer Service Management (CSM) module. You should have experience in various modules such as Case Management, Knowledge Management, Agent Workspace, CSM Portal, and Agent Mobile App configuration. Additionally, you will work with ITSM and Custom Service Portal. Your extensive experience across the ServiceNow core platform, security, performance, and compliance will be crucial. You will also be responsible for third-party integrations using methods like REST, SOAP, Integration Hub, and Ebonding. Scripting in the ServiceNow platform using JS, Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, and Jelly will be a key part of your role. Collaboration with teams to understand their requirements, conducting workshops and training sessions for end-users, performing system testing and troubleshooting, defining integrations with other systems, providing ongoing support, and documenting processes will be essential tasks. Excellent communication and interpersonal skills, along with strong ownership, accountability, and attention to detail are expected. Preferred skills include proficiency in ServiceNow CMDB, Agent workspace, virtual assistant, and implementation of ITSM module. Relevant ServiceNow certifications such as ServiceNow Certified Implementation Specialist are a plus. Exceptional leadership, problem-solving, critical thinking, and communication skills will be advantageous. If you are interested in this opportunity, please share your updated resume to sohail.s@s3staff.com.,

As a ServiceNow Developer with 4-9 years of experience, you will be responsible for IT Application Development with a primary focus on ServiceNow design and development. You should have a minimum of 5 years of experience in IT Application Development, with at least 4+ years dedicated to ServiceNow. Your strong knowledge of JavaScript, Oracle SQL, PL/SQL, DDL, DML, and MySQL will be essential for this role. In this position, you will work on ServiceNow Configuration Items, including Business Rules, Tables, Workflows, and Flows. You will be involved in developing New Projects/Change Requests (CRs) using ServiceNow for both backend and front-end applications. Your understanding of design processes will enable you to effectively translate requirements into High-Level Designs (HLD) and Low-Level Designs (LLD). Your responsibilities will also include maintaining the source code, update sets, and the code base of ServiceNow. You will be expected to develop applications using best practices such as design patterns, coding techniques, and naming conventions. Conducting code reviews to ensure adherence to coding standards and performing Unit Testing on applications will be part of your routine tasks. Additionally, you should be proficient in following SDLC processes and creating relevant documentation, including LLD, Development, Unit Testing, Release, and Operational procedures. Familiarity with ServiceNow modules like Incident Management, Problem Management, and Change Management would be beneficial for this role. Experience in Agile development methodologies and working in a SCRUM environment will be an advantage. Knowledge of ServiceNow Integration methods such as REST APIs, SOAP, MID Server, and Web Services is desirable. Your ability to work with third-party integrations and knowledge of ServiceNow integrations with external systems will be valuable assets in this position. Overall, you should have a strong background in IT Application Development, with a significant focus on ServiceNow development and configuration. Your expertise in Servicenow, Application Development, JavaScript, Integrations, CSM, and CMDB will play a crucial role in your success as a ServiceNow Developer.,

At EY, we are committed to shaping your future with confidence. We will support you in excelling in a globally connected powerhouse of diverse teams and guide your career to new heights. Join EY to contribute to building a better working world. As a Staff/Developer in the CSM/FSO/TPRM division at EY GDS-ServiceNow team, you will be responsible for resolving client issues using the ServiceNow platform. You will have the opportunity to collaborate with a high-quality team and develop innovative products to address client needs. **The opportunity** We are seeking a skilled Staff member with expertise in ServiceNow Implementation to join our EY GDS ServiceNow team. This role offers a fantastic chance to be a part of a leading firm and play a pivotal role in its growth. **Your Key Responsibilities** - Configure and customize the ServiceNow system, including creating workflows. - Develop service request fulfilment workflows based on customer requirements. - Utilize scripting tools and ServiceNow functionality to automate tasks. - Execute integrations and process automation using various tools. - Collaborate with business liaisons to deliver products that meet requirements. - Analyze user stories and internal procedures to enhance system capabilities. - Conduct system and integration testing with sample and live data. **Skills And Attributes For Success** - Experience in Integrations with Third-Party tools. - Proficiency in Playbook implementation. - Integration with internal and external applications and systems. - Knowledge of UI Builder and custom UI development. - Implementation experience in CSM, FSO, TPRM, and IRM. - Familiarity with Dispute Management Systems. **To qualify for the role, you must have** - A college degree in a related technology field or equivalent job experience. - ServiceNow CSA Certification is mandatory. - 2 to 3 years of experience in a development role. - ServiceNow CIS certifications are advantageous. **Ideally, you'll also have** - Experience with SDLC, TFS, JIRA, or similar tools. - Knowledge of ServiceNow's latest version features. **What We Look For** We seek individuals with commercial acumen, technical expertise, and a willingness to learn in a fast-paced environment. Join our multi-disciplinary team at EY and work with leading businesses globally across various industries. **What Working At EY Offers** At EY, you will have the opportunity to work on inspiring projects and receive education and coaching for personal development. We value our employees and provide support, coaching, and feedback to help you progress in your career. You will have the freedom to shape your role according to your preferences in an environment that emphasizes quality and knowledge exchange. EY is dedicated to building a better working world by creating value for clients, people, society, and the planet. Our teams leverage data, AI, and advanced technology to address pressing issues and shape the future with confidence. With a global presence in more than 150 countries and territories, EY offers a full spectrum of services in assurance, consulting, tax, strategy, and transactions.,

At EY, we are committed to shaping your future with confidence. We will support you in thriving within a globally connected powerhouse of diverse teams and enable you to steer your career in the direction you desire. Join EY and contribute to building a better working world. As a ServiceNow Solution Architect, specializing in CSM/FSO/IRM, within our EY GDS-ServiceNow team, you will be engaged in resolving client issues using the ServiceNow platform. You will have the opportunity to collaborate with a high-caliber team and innovate products that address client challenges. The role of the Solution Architect involves designing and aligning client business requirements, ensuring seamless project delivery. You will collaborate with clients to evaluate existing processes and tools, propose ServiceNow platform solutions, define requirements, identify integration needs, and formulate architecture and implementation strategies. We are seeking a seasoned ServiceNow Manager with 8-10 years of experience to spearhead our ServiceNow initiatives. The ideal candidate should possess a robust background in integration, UI Builder, Playbook, and CIS-CSM, coupled with extensive knowledge in dispute management and Financial Services Operations (FSO). This role entails strategic oversight, team leadership, and the delivery of top-notch ServiceNow solutions that resonate with our business goals. Key Responsibilities: - Lead and supervise the ServiceNow development team, offering guidance and mentorship for ensuring exceptional deliverables and professional growth. - Oversee the design, configuration, and customization of the ServiceNow platform, emphasizing integration, UI Builder, and Playbook functionalities to enhance user experience and operational efficiency. - Develop and implement service request fulfilment workflows, utilizing CSM capabilities to streamline customer service processes and enhance dispute management. - Drive the architecture and implementation of integrations with third-party systems to ensure seamless data flow and process automation organization-wide. - Collaborate with business stakeholders to gather detailed specifications and deliver high-quality products/releases aligned with business objectives, maintaining comprehensive technical specifications documentation. - Manage data loading, manipulation, and maintenance between ServiceNow and other systems to uphold data integrity and compliance with business requirements. - Work closely with business liaisons to design and optimize dashboards, home pages, performance analytics data collectors, and reports for actionable insights. - Analyze user stories and internal procedures to enhance system capabilities, automate workflows, and address scheduling limitations during ServiceNow releases. - Conduct thorough system and integration testing with sample and live data to ensure adherence to best practices and quality standards. - Stay abreast of the latest ServiceNow features and industry trends, providing strategic recommendations for continuous improvement and innovation. Skills And Attributes For Success: - 8-10 years of experience in ServiceNow development and administration, with expertise in integration, UI Builder, Playbook, and CSM. - Proven proficiency in dispute management processes and Financial Services Operations (FSO). - Strong grasp of ServiceNow modules, functionalities, and best practices. - Exceptional leadership and team management skills, with a successful track record in leading projects and initiatives. - Strong analytical and problem-solving abilities focused on delivering business value. - Outstanding communication and interpersonal skills to effectively collaborate with stakeholders at all levels. - CIS-CSM or IRM certification is desirable. Education Level: - High School Diploma/GED, Technical Diploma, - Associates degree/College Diploma, - Non-Degree Program, Bachelors Degree, - Masters Degree, Doctorate Degree, Higher Degree, Other Bachelors or Masters. What We Look For: We seek individuals with commercial acumen, technical expertise, and a passion for learning in a dynamic environment. Join a market-leading team of over 250 professionals globally and engage with EY ServiceNow practices across various industries. EY offers a rewarding work environment where you will engage with diverse clients, from startups to Fortune 500 companies. You will be involved in inspiring and impactful projects, supported by a focus on education, coaching, and practical experience for personal development. We value our employees and provide opportunities for skill development, career progression, and a flexible work approach tailored to your needs. EY is dedicated to building a better working world by creating value for clients, people, society, and the planet, while fostering trust in capital markets. Through data, AI, and advanced technology, EY teams help clients navigate challenges and shape a confident future. With a comprehensive range of services in assurance, consulting, tax, strategy, and transactions, EY teams collaborate globally to deliver services in more than 150 countries and territories.,

As a Delivery Manager in Software Development at Cancard Inc and Advaa Health, you will play a crucial role in overseeing the end-to-end project ownership and ensuring timely and high-quality delivery of multiple products in the AI & Digital Health domain. With your expert-level understanding of the software development lifecycle, you will lead cross-functional agile teams and provide strategic guidance to developers working in Java, Angular, and MERN stack. Your responsibilities will include client & stakeholder management, technical leadership, team management & development, agile project management, quality assurance, delivery governance & reporting, risk identification & mitigation, resource planning, DevOps and Release Management, process optimization, documentation & knowledge management, innovation & technology road-mapping. You will be the primary point of contact for clients and business stakeholders, translating business needs into technical deliverables and maintaining strong, trust-based relationships. Your technical leadership will involve reviewing architecture, design patterns, and providing hands-on support to ensure high code quality and reliable delivery. By championing Agile best practices and driving continuous improvement initiatives, you will contribute to the successful delivery of complex software solutions in an Agile or hybrid environment. Your role will also involve staying up to date with industry trends, evaluating new tools and frameworks, and contributing to the technical roadmap and architecture decisions. To qualify for this role, you should have a Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, with a strong development background in Java, Angular, and the MERN stack. You should possess a deep understanding of architectural patterns and design principles, along with a proven track record of successfully managing end-to-end delivery of software solutions. Relevant certifications in Agile methodologies, technical certifications, and strong communication skills are also required. Experience managing distributed/remote teams and proficiency with CI/CD tools and modern version control systems will be advantageous. In return, we offer a competitive salary and benefits package, flexible working hours, remote work options, a dynamic and supportive work environment, and opportunities for professional growth and development. You will have the chance to work on meaningful projects that have a real impact on healthcare. If you are passionate about solving critical healthcare challenges and delivering innovative products, we encourage you to submit your resume, cover letter, and relevant work samples or project portfolios to pooja@cancard.com. In your cover letter, please explain why you are interested in this role and how your background and experience align with our team's requirements.,

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Responsibility: This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include Extraordinary Customer Experience (ECE) and Customer touch point On-going efforts to drive ECE by interacting professionally for your internal and external customers. KPI s are STR, CES, FCR, and efficiency. Satisfaction Managemen Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys. Metric - NPS/Transactional Survey Customer Relationship & Satisfaction Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communication Manage Service Delivery Process / Execution Manage escalations for your customers. Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments Follow up on quotes and quality issue Manage Interfaces & Build Service Culture Act as voice of the Customer for internal support departments Participate in development training and process improvement projects to expand and challenge learning new ideas and processes Take ownership for actions and follow through on tasks until resolved Desired Candidate Profile Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English, Action Oriented, Detail Oriented and Business Acumen, minimal bachelor s degree. SAP experience (SD module) is a big advantage. All candidates are required to be fluent in English Competencies EOE, Including Disability/Vets Location

Experience : 5-10 years Location : Hyderabad/ Bangalore/ Chennai/ Pune. Notice Period : Immediate to 30 days. Role & responsibilities: HRSD Experience with the ServiceNow HR Service Delivery (HRSD) application Knowledge of HR functions, processes, and best practices Knowledge of Case Management, Knowledge Management best practices and design Experience designing and/or implementing an HR Shared Services center Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services. OR CSM Must have hands on standard CSM process implementation ServiceNow in depth Process knowledge (CSM Process, integrations etc.) Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.) Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management OR FSM Working experience with FSM application on Work Order management, scheduling and dispatch Configuring Field Agent activities ( Mobile & Desktop) Configuring Field Service Business Process, Assignment, and Add-ons Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording Integrations with Applications and Data Sources. Process Integrations Good Knowledge on Field Service Industry good practice If interested candidates can reach out to Vaishnavi.Kanapuram@lancesoft.in

Project Role : Scrum Master Project Role Description : Acts as an enabler for the effective functioning of a software development team using Agile methodologies. Coaches and mentors the Scrum Team(s), removing barriers to successful implementation and enabling a continued focus on the task at hand. Facilitates scrum and agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Identifies and reports progress via appropriate metrics. Must have skills : Agile Project Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Scrum Master, you will act as an enabler for the effective functioning of a software development team using Agile methodologies. Your typical day will involve coaching and mentoring the Scrum Team, facilitating various Agile ceremonies, and ensuring that the team remains focused on their tasks. You will work closely with team members to identify and remove any barriers that may hinder progress, while also tracking and reporting on the team's performance through appropriate metrics. Your role is crucial in fostering a collaborative environment that promotes continuous improvement and successful project delivery. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate communication between team members and stakeholders to ensure alignment on project goals.- Encourage a culture of continuous improvement by promoting Agile best practices and methodologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in Agile Project Management.- Strong understanding of Scrum principles and practices.- Experience in facilitating Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives.- Ability to coach and mentor team members in Agile methodologies.- Familiarity with project management tools and software. Additional Information:- The candidate should have minimum 7.5 years of experience in Agile Project Management.- This position is based in Pune.- A 15 years full time education is required. Qualification 15 years full time education

Were Hiring | Scrum Master | Immediate Joiners to 15 days Photon Interactive is hiring an experienced Scrum Master. Role - Scrum Master Experience - 8+ Years Location - Chennai Must Have:- * Scrum Master * Certified in CSM & PST * Strong experience in Project management, Agile Methodology * Kanban, SAFe and Lean * Experience in Transformation environment Interested? Drop your CV at sangeetha.priya@photon.com Apply here:- https://lnkd.in/gR3G-sJ9

Skill required: Retirement Solutions - Customer Service Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1-3years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Client Services Manager I (CSM I) is responsible for ensuring institutional client satisfaction across markets by managing specific daily administrative, operational and record keeping functions of institutional clients through tactical day-to-day support for client service and business development.Services clients, drives best practices, and improves client outcomes through excellent customer service and operational excellence.Respond to client service needs and own end to end identified tasks through a centralized service model.Provides operational and administrative support including but not limited to online remittance support, file exchange, involuntary distributions, lost earnings calculations, plan document and plan design support, plan remediations,Builds institutional knowledge and relationships while enhancing functional understanding of TIAA services and products.Submits and tracks service request work items appropriately in partnership with business partners.US Retirement Services domain Defined Contributions - Institutional Services Experience in US Monetary Process (Contributions, Distributions, Refunds, Forfeitures, Loans, Adjustments etc.)US Retirement Middle Office / Plan Level documentation knowledge preferred in addition to experience in participant services.Knowledge of handling Participant Census data.Review and updates plan configuration fields. Good Attention to detail with research and timely resolution ability.Ability to work in centers of excellence model. Excellent written communication skills ASPPA Certified (Preferred) CRPS (Preferred) What are we looking for Assist Client Facing personnel on middle office and back-office activities.Support Plan Sponsors and Administrators on plan level activities that include but are not limited to contribution services, withdrawals & distributions, loans, reporting & Recordkeeping system updates, involuntary distributions and lost earnings calculations Support clients on research and resolution of issues related to benefit services like Eligibility Services, Online Salary Deferral & Enrollments, Auto Services, Vesting calculations.Support Plan Management activities like Plan Document Services, Plan reporting & audit, Adjustments and remediations, Participant escalations, plan focus support.Assist clients in correction of any plan / participant level data issues.Co-ordinate between client facing and operations teams to resolve client issues/escalations.Graduate (mandatory), preferably from commerce backgroundExperience in the US retirement industry.Flexible to work in US Shifts (Across time zones based on business requirement) is a must.Good verbal & written communication skills in EnglishGood typing skill and attention to detail.Good working knowledge of MS ExcelGood time management skillsAbility to work independently Roles and Responsibilities: 3+ Years Preferred Qualification Any Graduation

Project Role : Scrum Master Project Role Description : Acts as an enabler for the effective functioning of a software development team using Agile methodologies. Coaches and mentors the Scrum Team(s), removing barriers to successful implementation and enabling a continued focus on the task at hand. Facilitates scrum and agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Identifies and reports progress via appropriate metrics. Must have skills : Agile Project Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Scrum Master, you will act as an enabler for the effective functioning of a software development team using Agile methodologies. Your typical day will involve coaching and mentoring the Scrum Team, facilitating various Agile ceremonies, and ensuring that the team remains focused on their tasks. You will work closely with team members to identify and remove any barriers that may hinder their progress, while also tracking and reporting on the team's performance through appropriate metrics. Your role is crucial in fostering a collaborative environment that promotes continuous improvement and high-quality deliverables. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate communication between team members and stakeholders to ensure alignment on project goals.- Encourage a culture of continuous improvement by promoting Agile best practices and methodologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in Agile Project Management.- Good To Have Skills: Experience with Scrum and Kanban methodologies.- Strong understanding of team dynamics and conflict resolution techniques.- Ability to utilize Agile project management tools effectively.- Experience in coaching teams to adopt Agile practices and principles. Additional Information:- The candidate should have minimum 5 years of experience in Agile Project Management.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Scrum Master Project Role Description : Acts as an enabler for the effective functioning of a software development team using Agile methodologies. Coaches and mentors the Scrum Team(s), removing barriers to successful implementation and enabling a continued focus on the task at hand. Facilitates scrum and agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Identifies and reports progress via appropriate metrics. Must have skills : Agile Project Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Scrum Master, you will act as an enabler for the effective functioning of a software development team using Agile methodologies. Your typical day will involve coaching and mentoring the Scrum Team, facilitating various Agile ceremonies, and ensuring that the team remains focused on their tasks. You will work closely with team members to identify and remove any barriers that may hinder their progress, while also tracking and reporting on the team's performance through appropriate metrics. Your role is crucial in fostering a collaborative environment that promotes continuous improvement and high-quality deliverables. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate communication between team members and stakeholders to ensure alignment on project goals.- Encourage a culture of continuous improvement by promoting Agile best practices and methodologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in Agile Project Management.- Strong understanding of Scrum principles and practices.- Experience in coaching teams on Agile methodologies.- Ability to facilitate meetings and discussions effectively.- Proficient in using Agile project management tools. Additional Information:- The candidate should have minimum 7.5 years of experience in Agile Project Management.- This position is based in Hyderabad.- A 15 years full time education is required. Qualification 15 years full time education

Scrum Master certification (CSM or equivalent) 7+ years of experience in Agile/Scrum environments Strong communication and facilitation skills

Experience= 6+ Years Location= Hyderabad Notice Period: Immediate to 30 Days "Job Summary: We are looking for a Scrum Master to join our dynamic team and facilitate Agile processes across multiple cross-functional teams. The ideal candidate will be responsible for guiding the team through Agile best practices, removing blockers, ensuring timely delivery of project milestones, and regularly reporting progress to leadership. Strong communication, coordination, and stakeholder management skills are essential. ________________________________________ Key Responsibilities: • Serve as Scrum Master for one or more Agile teams, ensuring adherence to Agile values and practices • Facilitate all Scrum ceremonies: Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives • Monitor and track team progress against committed deliverables using tools like Jira or Azure DevOps • Identify and remove impediments that hinder team productivity and delivery • Collaborate with Product Owners to maintain a well-groomed product backlog • Coordinate with dependent teams (engineering, QA, DevOps, business teams) to ensure alignment and remove cross-team blockers • Provide regular project updates, risk assessments, and status reports to leadership and stakeholders • Encourage continuous improvement in processes, team performance, and Agile maturity • Coach team members on Agile principles and help cultivate a high-performing team culture ________________________________________ Required Skills and Qualifications: • 5+ years of experience as a Scrum Master in a fast-paced, Agile environment • Certified Scrum Master (CSM) or equivalent Agile certification (SAFe, PSM, PMI-ACP) • Strong understanding of Agile frameworks, particularly Scrum and Kanban • Proficiency in project management and Agile tools (e.g., Jira, Confluence, Azure DevOps) • Excellent communication, interpersonal, and conflict-resolution skills • Experience managing cross-functional, distributed teams • Proven ability to track, monitor, and report progress to senior leadership ________________________________________ Preferred Qualifications: • Experience in coordinating multiple Scrum teams in a scaled Agile environment • Familiarity with Agile metrics (e.g., velocity, burndown charts) • Background in software development, QA, or technical program management"

Job Title: Technical Project Manager Job Location: Hyderabad, Indore, Ahmedabad (India) Apply Now: Share your updated resume along with the following: Current CTC Expected CTC Notice Period Preferred Location What You Will Do: Lead and manage cross-functional engineering teams to deliver scalable, high-quality software. Bridge technical teams and business stakeholders, translating requirements into actionable outcomes. Own the end-to-end software development lifecycle (SDLC) while enforcing Agile practices. Facilitate Agile ceremonies: Sprint Planning, Daily Stand-ups, Retrospectives, and Demos. Proactively identify risks, manage sprint velocity, and ensure timely delivery. Collaborate with architects and developers on design alignment and technology decisions. Drive DevOps integration, quality assurance, and release planning. Monitor execution using JIRA, Confluence, Azure DevOps, or equivalent tools. Required Skills & Qualifications: Bachelors degree in Computer Science, Engineering, or related field. 8-12 years of total experience; minimum 4 years as a Project Manager or Scrum Master. Prior experience as a software developer with hands-on coding in Java, .NET, Python, or JavaScript. Strong understanding of API integrations, system architecture, and CI/CD pipelines. Certified in Scrum (CSM, PMI-ACP) or equivalent Agile frameworks. Excellent command over project management tools like JIRA, Trello, Confluence, or Azure DevOps. Strong leadership, conflict resolution, and stakeholder communication skills.

JD ServiceNow Developer with any combination of modules is fine. HRSD Experience with the ServiceNow HR Service Delivery (HRSD) application Knowledge of HR functions, processes, and best practices Knowledge of Case Management, Knowledge Management best practices and design Experience designing and/or implementing an HR Shared Services center Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services. OR CSM Must have hands on standard CSM process implementation ServiceNow in depth Process knowledge (CSM Process, integrations etc.) Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.) Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management OR FSM Working experience with FSM application on Work Order management, scheduling and dispatch Configuring Field Agent activities ( Mobile& Desktop) Configuring Field Service Business Process, Assignment, and Add-ons Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording Integrations with Applications and Data Sources. Process Integrations Good Knowledge on Field Service Industry good practice There is a F2F drive in Chennai for this role with one of our reputed client. If interested, kindly send your updated resume to pinkyt@symphonihr.com

Job Title : Service Now Test Engineer Location State : Haryana Location City : Gurgaon Experience Required : 4 to 6 Year(s) CTC Range : 8 to 13 LPA Shift: Day Shift Work Mode: Hybrid- 3 days WFO Position Type: Contract Openings: 2 Company Name: VARITE INDIA PRIVATE LIMITED About The Client: An American technological research and consulting firm based in Stamford, Connecticut that conducts research on technology and shares this research through private consulting, executive programs, and conferences. Its clients include large corporations, government agencies, technology companies, and investment firms. The Client serves over 12,000 organizations in over 100 countries with an employee strength of 15,000. About The Job: We are looking for certified service now test engineer. Essential Job Functions: Main Responsibilities: Write and run test plans and test cases based on design and business requirements. Do regression testing to ensure new updates dont break existing features. Document all test-related activities clearly. Find and report bugs. Work with client teams to complete integration and user testing. Build and use ATF (Automated Test Framework) in ServiceNow Qualifications: Key Skills Needed: 46 years QA experience in ServiceNow . Practical experience with ATF (tool). Automatic Transmission Fluid Familiar with ServiceNow modules (e.g., ITSM, HRSD, CSM ). Can test APIs and integrations using POSTMAN (tool) Comfortable working in Agile teams. Strong communication and teamwork. Education: BE/BTech/BS, ME/MTech/MS or MCA and no-distance education Certification: ServiceNow Certified Administrator How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post. Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status. Unlock Rewards: Refer Candidates and Earn. If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE. Exp Req - Referral Bonus 0 - 2 Yrs. - INR 5,000 2 - 6 Yrs. - INR 7,500 6 + Yrs. - INR 10,000 About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services. Education: BE/BTech/BS, ME/MTech/MS or MCA and no-distance education Certification : ServiceNow Certified Administrator

Required Qualifications : Bachelors degree in computer science, Information Technology, or related field. 5-8 years of experience in software quality assurance, with at least 3 years focused on ServiceNow testing. Strong understanding of ServiceNow architecture, modules, and workflows. Experience with both manual and automated testing tools (e.g., Selenium, ATF). Proven ability to lead QA teams and manage multiple projects simultaneously. Excellent analytical, problem-solving, and communication skills. Familiarity with Agile/Scrum methodologies. Experience with defect tracking tools (e.g., JIRA, ServiceNow). ServiceNow certification(s) preferred (e.g., Certified System Administrator, Certified Implementation Specialist).

Job Summary Synechron is seeking an experienced and inclusive Scrum Master to lead agile teams in delivering high-value projects efficiently. The Scrum Master will facilitate agile practices, foster collaborative environments, and support continuous improvement across teams. This role is pivotal in ensuring that development initiatives align with organizational goals, are delivered on time, and meet quality standards. The ideal candidate will be a servant leader with strong communication skills and a deep understanding of agile frameworks. Software Requirements Required: Agile project management tools (e.g., Jira, Rally, Azure DevOps) proficiency in usage and configuration Collaboration platforms (Microsoft Teams, Slack, Confluence) MS Office Suite (Word, PowerPoint, Excel) for reporting and documentation Preferred: Agile coaching or training tools/software Portfolio management tools for scaled Agile frameworks (e.g., SAFe, LeSS) Overall Responsibilities Facilitate daily stand-ups, sprint planning, sprint reviews, and retrospectives to foster collaboration and continuous delivery Coach teams in Agile principles, practices, and values to improve efficiency and quality Remove impediments that hinder team progress and escalate issues when necessary Protect the team from external distractions and manage stakeholder expectations Track and report on project progress, velocity, and team health metrics Collaborate with Product Owners to ensure backlog readiness and clarity Promote a culture of continuous improvement and Agile maturity within teams and across the organization Support scaled Agile initiatives and coordinate across multiple teams as needed Foster a culture of transparency, accountability, and innovation Technical Skills (By Category) Project Management Tools & Methodologies RequiredDeep experience with Scrum, Kanban, and Agile frameworks required PreferredScaled Agile Frameworks (SAFe, LeSS, Scrum@Scale) Tools & Platforms Jira, Azure DevOps, Rally required Confluence, MS Teams, Slack required Other Skills Communication and stakeholder engagement required Risk management and impediment resolution required Experience Requirements 5+ years of experience as a Scrum Master or Agile coach in software development environments Proven success leading multiple teams or large projects using Agile methodologies Experience in fast-paced, dynamic organizations and managing cross-functional teams Previous experience working within scaled Agile frameworks is preferred Day-to-Day Activities Facilitate Agile ceremonies and ensure team adherence to Agile practices Remove process blockers and guide teams in self-organization Collaborate with Product Owners to refine and prioritize backlogs Develop and maintain sprint plans, burn-down charts, and release schedules Coach team members and stakeholders on Agile principles and practices Track team metrics, such as velocity and burn-down, and report on progress Drive continuous improvement initiatives and retrospective actions Support cross-team coordination and dependencies management Qualifications Bachelors degree in Computer Science, Information Technology, Business, or related field Agile certifications such as Certified ScrumMaster (CSM), SAFe Program Consultant (SPC), PMI-ACP preferred Continuous professional development in Agile practices and tools Professional Competencies Strong facilitation and coaching skills Excellent interpersonal and communication skills Problem-solving and conflict resolution capabilities Ability to motivate and empower teams Adaptability to changing priorities and organizational needs Ability to build trust and foster collaborative relationships Strong organizational skills and attention to detail S YNECHRONS DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicants gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law . Candidate Application Notice