688 Csm Jobs - Page 5

Education : BTech/ MTech/ BCA/ MCA/ B.S.c/ M.S.c Responsibilities The Program Manager manages product releases from concept to successful launch. Work closely with product and engineering teams and other cross-functional teams fromconcept through development to launch. Plan and deliver flawless products by coordinating with various engineering functions such as, but not limited to, development, QA, and release management. Prepare detailed project plans andgenerate appropriate metrics to assist with decision-making. Track milestones, be able to build consensus, resolve conflicts, prepare risk mitigation plans and strategies, and keep teams focussed and aligned on delivery. Enable clear, concise, and transparent information sharing across all stakeholders. Proactively identify and clear bottlenecks, carry out escalation management on time, make trade-offs, and balance the business needs versus technical constraints. De-risk the product launch either by having contingency plans, iterative execution, or any out-of-the-box solutions. Identify engineering and product process deficiencies and work with teams to eliminate them. Skillsets and Competencies: Hands-on technical design and architecture experience. Analytical thinking skills, ability to see the bigger picture. Experience with Agile methodologies and tools. Experience with tools such as Excel, PowerPoint, SharePoint. A proven track record of delivering initiatives from conception through completion on time, within budget, and on or beyond scope. Ability to work under tight deadlines in a high-pressure environment and able to adjust to multiple demands. Excellent oral and written communication skills with both technical and non-technical individuals. Excellent people person skills will be required. Experience in handling Merchant Landing products.

Greetings of the Day. Maantic Inc is a Digital Transformation Service Provider helping organizations redefine business processes and transform customer experiences to stay ahead in a fast-paced dynamic world. Maantic Inc was established in 2009 in Sunnyvale, CA, USA. We started our off-shore operations in 2014 in India, with Delivery Centres in Pune, Kolkata; and a connect centre in Hyderabad. Our certified consultants and highly qualified technical teams provide superior Digital Transformation Services and end to end Business Solutions. We cover various industry verticals including BFSI, Pharma, Healthcare, Manufacturing, Retail and the Gaming industry. Maantic also has its presence in Florida (USA), Canada, Singapore and Australia. Globally we are 500+ and Increasing YOY. Maantic's core focus is in BPM, CRM and RPA Technologies and is business partners with Pegasystems, Appian, Salesforce, ServiceNow, Automation Anywhere and UiPath. We have a growing presence in QE&A and Emerging Technologies like Web Technologies, Data Engineering, Data Analytics, Enterprise Cloud Solutions, AI and ML domain as well. Please refer to the Company Profile: https://www.maantic.com/ Senior Scrum Master Location : Hyderabad - hybrid Notice Period : 0 to 30 days (Early to Immediate) Responsibilities - Total IT experience of 8+ years. 5-8 years overall experience as Scrum Master. Good knowledge on Agile Methodologies and best practices. Should have working knowledge in handling web applications. Must have worked on end to end implementations. Worked on Retrospective, Velocity, Story Points, JQL, Dashboards. Facilitated scrum ceremonies. Should have experience working with US teams. Should have excellent communication skills both verbal and written. Nice to have - Agile CSM certification. Agile SaFe methodologies knowledge. Good to have previous experience as a developer on any technology preferably Java, Salesforce, React, DevOps etc In case you would be interested for this opportunity, please share your: - Current CTC - Expected CTC - Notice period - Reasons for Looking out - LinkedIn Link Kindly Ignore in case you have already applied or this email is not relevant. Regards and Thanks | E-Verify Employer | Certified Minority Business Enterprise | Pega & Salesforce Gold Partner | Appian | UiPath | ServiceNow | NAMRATA SHARMA Senior Technical Recruiter Mobile : 7262979034 Email : namrata.sharma@maantic.com Website : https://www.maantic.com/ LinkedIn : https://www.linkedin.com/in/namrata-sharma-968a4119b/

Responsibilities: Develop and modify ServiceNow workflows, forms, lists, business rules, script includes, UI components Provide solutions through configuration and customization including, but not limited to: user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integrations by applying best practices Review and analyze the effectiveness and efficiency of existing configuration and workflows to develop strategies for improving or further integrations leveraging ServiceNow Develop requirements, craft and execute test plans, administer ServiceNow and serve as tier 2 support Identify ServiceNow system deficiencies and recommend solutions Participate in creating and developing standards, best practices, support guidelines and procedures Partner with integrations subject matter expert to use MID servers, APIs, web services, email and other relevant technology to integrate tools with the ServiceNow platform. Research new feature enhancements and functionalities from ServiceNow Expand and Implement other ServiceNow modules catering the entire Enterprise Service Management spectrum Preferred Qualifications: 10+ years of hands on experience developing and configuring on the ServiceNow Platform ITIL foundations certification Minimum 5 years of experience in ServiceNow configuration & administration with strong understanding of ServiceNow platform and PaaS model with relevance to ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, SFTP, and MID servers. Experience leveraging ServiceNow codeless technologies Flow Designer and Integration Hub Certified ServiceNow Administrator and Certified Implementation Specialist in one module (ITSM, ITOM, CSM, ITBM, HR) Experience with CMDB, and integration with other external tools Experience with Service Portal, Request Catalog and Automations across the ServiceNow platform Knowledge of AI and ML Capabilities Understanding of working with Web technologies such as SOAP, JSON, XML and Web Services Experience with ITOM modules (Orchestration, Service Mapping, Event Management and Discovery) Software development experience with one or more general purpose programming languages including but not limited to: Java, Python, JavaScript, JS Libraries and Framework Solid team player with a "can do” attitude Extremely organized with strong time-management skills Ability to contribute to and lead projects following Agile or Scaled Agile methodologies Process and detail oriented, analytical and inquisitive Ability to deliver solutions to improve and automate complex and/or critical business processes Strong professional and interpersonal skills including creative problem solving, effective written and verbal communications, planned and organized coordination of cross functional teams, acute attention to detail and quality, and driven with the ability to self-manage. Ability to effectively prioritize and execute Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary Ability to multi-task across project/initiatives and deliver according to time commitments

Role: Customer Service Manager Qualification: Graduate Experience Required: 5 - 8 years of experience customer service + Upselling or Cross selling Location: Bangalore Compensation: up to - 15 lpa fixed + 3 lpa variable Rounds: 4 rounds ( HR telephonic, 2 video rounds and 1 round F2F) Language: Fluency in English + Tamil (major) mandatory , else Telugu / Kannada preferable. Key Responsibilities Team Leadership and Management Lead and manage a diverse team of 50-60 customer service professionals including Advisors, Team Leaders, and Assistant Managers across multiple hierarchical layers Serve as the primary SPOC for Bangalore location with complete operational accountability Develop and implement strategic initiatives to enhance team productivity and service delivery standards Conduct regular performance reviews, coaching sessions, and talent development programs for all reporting levels Ensure seamless coordination between different management layers to maintain operational efficiency Customer Service Excellence Oversee post-sales customer service operations for subscription-based models, managing leads transitioned from sales teams Maintain exceptional service standards across all customer touchpoints in the south territory Handle complex customer escalations and implement resolution strategies Drive customer satisfaction through proactive service delivery and relationship management Monitor and analyze CSAT and NPS metrics to continuously improve service quality Operational Management Manage day-to-day operations ensuring adherence to service level agreements and quality standards Implement and maintain knowledge of CCAT (Customer Care Assessment Tool) methodologies across the team Develop and execute training programs focused on customer service excellence and product knowledge Ensure compliance with company policies, procedures, and regulatory requirements Optimize resource allocation and workforce management to meet business objectives Strategic Planning and Decision Making Make critical operational decisions that impact team performance, customer satisfaction, and business outcomes Analyze performance metrics and generate actionable insights for continuous improvement Collaborate with cross-functional teams including sales, product, and technology departments Develop and implement process improvements to enhance operational efficiency Drive strategic initiatives aligned with organizational goals and customer needs Must-Have Qualifications Experience and Background Maximum 8 years of progressive experience in customer service management roles Proven track record in B2C working models with emphasis on sales and customer service Extensive experience managing large teams (30+ members) with multiple hierarchical layers Including advisors, team leaders, assistant managers. This role requires managing the entire south terititory Background in subscription-based business models and post-sales service management Experience in EdTech, BPO, or similar B2C industries with larger team structures Language Proficiency English + Tamil proficiency is the first priority for effective communication with regional customers Telugu and Kannada language skills are additional advantages for comprehensive south territory coverage Diverse language proficiency essential for managing varied customer demographics across the region Technical Skills and Knowledge Strong knowledge of CSAT and NPS methodologies and implementation Proficiency in CCAT and other customer service assessment tools Understanding of subscription-based business models and customer lifecycle management Experience with CRM systems and customer service technologies Personal Attributes Exceptional decision-making abilities with proven track record of handling complex situations Strong leadership and people management skills Direct customer interaction experience (mandatory screening requirement) Excellent communication and interpersonal skills Analytical mindset with ability to interpret data and drive insights Interview Process The interview process consists of 4 comprehensive rounds: Round 1: Telephonic screening interview1. Round 2: Video interview - Technical and operational assessment2. Round 3: Video interview - Leadership and behavioral evaluation3. Round 4: Final interview with Director - Strategic fit and vision alignment4. Connect on - 8931017165 or share resumes on anushka.m@karyarth.com #customerservice #customerservicemanager #upselling #crossselling #bangalore #bangalorejobs #jobs2025 #crm #csat #nps

Role / Position: Scrum Master Experience: 7 + yrs exp Job Type: Permanent Location : PAN India Key Responsibilities: Facilitate Agile ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives. Coach and mentor Agile teams on Scrum principles and best practices to ensure adherence to Agile methodologies. Remove impediments and shield the team from external distractions to ensure continuous progress. Collaborate with Product Owners to ensure a well-defined and prioritized backlog. Track and monitor team performance using Agile metrics (Velocity, Burndown, etc.) and drive continuous improvement. Foster a culture of collaboration, transparency, and accountability within the team and across departments. Work closely with cross-functional teams to align project goals and deliverables. Identify risks and dependencies early and collaborate with stakeholders for mitigation. Support Agile transformation initiatives and drive best practices across the organization. Leverage Project Management skills for strategic planning, resource allocation, and risk management when needed. Required Skills & Qualifications: 6+ years of experience as a Scrum Master in Agile software development environments. Strong understanding of Scrum, Kanban, SAFe, and Agile frameworks. Proven ability to work with distributed and cross-functional teams. Excellent communication, leadership, and conflict resolution skills. Hands-on experience with Agile tools like JIRA, Confluence, , etc. Strong stakeholder management skills with the ability to align team goals with business objectives. Good understanding of software development life cycle (SDLC). Project Management experience (PMP, Prince2, or equivalent) is a plus. Certification preferred: Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe Scrum Master (SSM), or equivalent. Preferred Qualifications: Experience in large-scale Agile transformations. Knowledge of DevOps and CI/CD practices. Familiarity with Lean and Agile scaling frameworks (e.g., SAFe, LeSS). If interested, please send me the following details asap to sweta.mondal@inadev.com : Total Exp - Relevant Scrum Master Exp - Current CTC Expected CTC - Notice Period Date of Birth - Current Location Preferred Location - LinkedIn URL -

Job Area: Engineering Services Group, Engineering Services Group > Program Management General Summary: Develops, defines, and executes plans of record, includingschedules, budgets, resources, deliverables, and risks. Monitors and drives the program from initiation through delivery, interfacing with internal and external stakeholders across functions on technical matters, as needed. Monitors budget/spending, on-time delivery, and achievement of program milestones. Represents the program and drives alignment across stakeholders. Minimum Qualifications: Bachelor's degree in Engineering, Computer Science, or related field. 5+ years of Program Management or related work experience. Preferred Qualifications: Master's degree in Engineering, Computer Science, or related field. PMP Certification. 10+ years of Program Management or related work experience. 5+ years of work experience in a role requiring interaction with senior leadership (e.g., Director level and above). 3+ years of experience working in a large matrixed organization. 2+ years of experience with program management tools such as dashboards, Gantt charts, etc. Principal Duties and Responsibilities: Collaborates with key stakeholders and program sponsors to develop program goals, set the prioritization of deliverables, discuss involvement of business processes (e.g., program change management, communication) and drives decisions necessary for on time delivery. Manages and takes responsibility for multiple medium sized programs/technology with moderate complexity by applying up-to-date program management knowledge to meet deadlines. Develops and manages the execution of the program Plan of Record (e.g., on time, on budget, within scope) for multiple medium sized programs which include schedule and resource forecasting, stakeholders identification, method and frequency of communication, scope, and prioritization. Establishes key program metrics and manages team to take action outside their comfort zone to ensure program success when metrics deviate from Plan of Record. Identifies and secures resources to ensure alignment of team with program/technology demand for multiple medium sized programs with moderate complexity. Drives teams to identify program issues/risks, and create a risk mitigation plan for multiple medium sized or a single complex program(s). Maintains and updates the risk tracker. Promotes program vision and objectives within the team, ensures program objectives are met or exceeded, presents program vision to management, and gains buy-in from stakeholders. Promotes adoption of processes by applying best practices and identifying and executing process improvement initiatives across the Program Management team. Level of Responsibility: Working independently with little supervision. Making decisions that are significant in impact; errors are not readily apparent due to the complexity of work process/product or time between decisions and results; errors typically result in significant expenditure of time, resources, and funds to correct. Using verbal and written communication skills to convey complex and/or detailed information to multiple individuals/audiences with differing knowledge levels. May require strong negotiation and influence, communication to large groups or high-level constituents. Having a moderate amount of influence over key organizational decisions (e.g., is consulted by senior leadership to provide input on key decisions). Completing tasks that require multiple steps that can be performed in various orders; tasks require simultaneously executing multiple cognitive abilities and maintaining information in short- or long-term memory. Exercising exceptional creativity to innovate new ideas and develop innovative products/processes without established objectives or known parameters. Using deductive and inductive problem solving; multiple approaches may be taken/necessary to solve the problem; often information is missing or conflicting; advanced data analysis and interpretation skills are required. Occasionally participates in strategic planning within own area affecting immediate operations. The responsibilities of this role do not include: Financial accountability (e.g., does not involve budgeting responsibility). Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And were only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that youre more than your work. Thats why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose "” a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If youre passionate about our purpose "” people "”then we cant wait to support whatever gives you purpose. Were united by purpose, inspired by you. Senior Manager, Ready Implementation Services - India is responsible for providing leadership for the UKG Ready Implementation Services (RIS) India group, including our build & check history teams. Specifically, this position is responsible for overseeing operational objectives to scale our UKG Ready implementation team in India and effectively support the delivery of our products to our customers. This is accomplished through taking an organization-wide view of performance metrics, processes, tools, and other enablement functions for the UKG Ready Implementation Services group.As the Senior Manager, Ready Implementation Services (RIS) - India, you will lead the continued global expansion for RIS, leveraging new resources in high value geographies to expand our resource base and extend the workday allowing for more efficient and timely project completion. This role must work closely with RIS India Director and Managers as well as key stakeholders in the broader Customer Experience Team to align processes and resources to RIS strategic goals and objectives. Delivery Efficiency, onboarding of new resources, and joint team satisfaction results across RIS will be the primary measure of success for this role.This position will be based out of UKG Pune office in India and will report to the Director of UKG Ready Implementation Shared Services India workgroup. Further, this position will be required to operate in alignment with global hours of operation, generally 11:30 AM IST to 8:30 PM IST.Duties and Responsibilities: Drive key business objectives that align to company and business goals throughout the India Build & Check History teams. Manage and develop a Global Team leveraging the UKG resources available to evaluate new geographies and support growth in high value geographies, including expanding the team into Pune in India. Continual evaluation and development of process and strategies to most effectively support the delivery teams in the implementation of Ready products and services. Establish, implement, and drive adherence to operational best practice standards, processes, and systems, in accordance with UKG strategy and goals Collaborate with key stakeholders to ensure Training provides programs that deliver measurable, improved employee performance and aligns with UKG strategy and goals Document and own best practices for executing and maintaining all aspects of the program. Monitor and report on key metrics to demonstrate teams performance and impact on organizational objectives Ensure that all employees understand business objectives, expectations, and measurement criteria for their respective positions. Coach, mentor and provide development opportunities to team members, to optimize operational/delivery excellence and create a deeper bench of experienced talent. Direct & Indirect management of people resources on a continuous basis. Instil a strong focus on customer service and experience. Build strong, trusting relationships with US, employees, and internal customers. Ensure adherence to process controls to help mitigate financial, customer service, reputation, and data security risks.Basic Qualifications: Bachelors Degree and 14+ years relevant experience in the area of HCM software and/or services implementation At least 4 years of successfully leading strategic projects/programs for a software provider Minimum of 4 years experience managing high performing teams Ability to travel internationally Demonstrated ability to manage and execute on multiple, critical projects simultaneously Ability to think strategically and drive results Demonstrated experience influencing cross-functional teams to achieve project/program goals Established record of successfully scaling teams, improving performance and business standardsPreferred Qualifications: Prior experience building and leading global teams Possess excellent written and verbal skills with a strong customer focus Strong business acumen- planning, forecasting, budgeting Possess understanding of financial fundamentals including revenue recognition requirements within the software and service industry. Demonstrable communication and negotiation skills Where were going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet its our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKGCareers@ukg.com

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : ServiceNow Customer Service Management (CSM) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will be responsible for developing and configuring software systems, either end-to-end or for specific stages of the product lifecycle. Your typical day will involve collaborating with various teams to ensure the successful implementation of software solutions, applying your knowledge of technologies and methodologies to support client needs and project objectives. You will engage in problem-solving activities, guiding your team through challenges while ensuring that the software meets the required standards and specifications. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Facilitate regular team meetings to discuss progress, challenges, and solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM).- Strong understanding of software development methodologies.- Experience with system integration and configuration.- Ability to analyze and troubleshoot software issues effectively.- Familiarity with project management tools and practices. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow Customer Service Management (CSM).- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Ensure compliance with Companies Act, SEBI regulations, and other statutory requirements. Manage board and shareholder meetings, including drafting agendas, notices, and minutes. Maintain statutory registers, records, and filings with ROC/MCA. Provident fund Annual bonus

• 3+ years of experience in the software development industry. • 2+ years in a dedicated Scrum Master role. • Strong knowledge of Agile principles and the Scrum framework. • Certification: Certified ScrumMaster (CSM) or Professional Scrum Master (PSM) is required. • Practical experience with Agile tools (e.g., JIRA, Confluence). • Experience in iterative/incremental development methodologies. • Strong facilitation, communication, and interpersonal skills. • Ability to work with distributed teams and adapt to change quickly. • High emotional intelligence and a proactive mindset. • Bachelor's degree in computer science, Engineering, or a related field. • Second-level Scrum Master Certification (e.g., CSM-Advanced, PSM-II). • Familiarity with additional frameworks like Kanban or SAFe. • Experience with Aha!, agile portfolio planning tools, and team performance metrics. • Exposure to enterprise-level product environments and cross-cultural collaboration.

Experience- 3 to 10yrs Location: Bangalore Preference for those who can join within 60days time period. Expertise in AUTOSAR integration, especially security modules CSM, CRYif, Crypto Good Knowledge and working experience of HSM Hardware Security Manager Good Knowledge of Automotive Cybersecurity, CAN, Ethernet, UDS Handson experience with tools Trace32, Vector CANOE, Davinci developer/configurator Knowledge of Groovy Scripting

We are seeking a ServiceNow QA Analyst with 4-6 years of experience in Quality Assurance, particularly focusing on the ServiceNow platform. The ideal candidate for this role is detail-oriented, proactive, and enthusiastic about delivering high-quality enterprise solutions. As a ServiceNow QA Analyst, you will be responsible for validating functionality, enhancing automation, and ensuring that new features do not disrupt existing capabilities. You should have a minimum of 4-6 years of hands-on QA experience in ServiceNow, with a strong background in ATF implementation within the platform. Additionally, functional knowledge of modules such as ITSM, HRSD, and CSM is required. Experience in testing APIs and integrations using tools like POSTMAN will be beneficial in this role. Your responsibilities will include developing detailed test plans and test cases based on business requirements, functional specifications, and design documents. You will be executing various levels of testing, including functional, regression, and integration testing, to guarantee the quality of ServiceNow implementations. Furthermore, you will design and implement the Automated Test Framework (ATF) in ServiceNow to enhance and automate testing processes. Working effectively within an Agile/Scrum environment, you will contribute to sprint planning, reviews, and retrospectives. The ideal candidate should be a ServiceNow Certified System Administrator. If you are ready to make a significant impact and advance your career in ServiceNow QA, we encourage you to apply for this position. To express your interest or for further inquiries, please contact Deeksha at Deekshan@excelgens.com. ** / *** When applying, please provide the following details: - Full Name - Total Experience - Current CTC - Expected CTC - Reason for job change - Notice Period - Current Location - Holding any other offers We look forward to hearing from you. Regards, Deeksha,

As a Senior ServiceNow Developer with expertise in TSM and/or CSM modules, you will play a vital role in designing and developing custom solutions within the ServiceNow platform. Your responsibilities will include working extensively with TSM and/or CSM modules, developing and integrating REST/SOAP APIs for external systems, customizing Service Portals, UI Policies, Business Rules, and Client Scripts. Additionally, you will contribute to platform enhancements, automation, and continuous improvement while collaborating with cross-functional teams to understand requirements and deliver scalable solutions. To be successful in this role, you should have 5 to 8 years of hands-on experience in ServiceNow development, a strong knowledge of TSM and/or CSM modules, proficiency in ServiceNow scripting, APIs, and integration methods, experience with UI/UX customization using Service Portals, and a solid understanding of Business Rules, Client Scripts, and Workflows. Familiarity with ITIL processes such as Incident/Case, Change/Problem, CMDB is essential. Preference will be given to candidates who are certified in ServiceNow CSA, CSM, or TSM. Joining our team will provide you with a hybrid work environment based in Pune or Bangalore, offering a blend of remote flexibility and in-person collaboration. You will have the opportunity to work on enterprise-grade ServiceNow implementations, continuous learning, upskilling opportunities, and be part of a collaborative, high-performance work culture.,

In this vital role, you will facilitate Scrum events and processes for the Regulatory Structured Submissions Team. Your responsibilities include enhancing team communication and collaboration, ensuring alignment with program goals, managing risks and dependencies, and driving continuous improvement. The Scrum Master adapts and refines SAFe principles to suit organizational needs, standardizing and documenting practices. Lead and handle product delivery using agile frameworks and techniques, aligning with Agile values such as prioritizing individuals and interactions over processes and tools for Veeva Vault systems Team. Capture the voice of the customer to define business processes and product needs. Collaborate with business partners, Architects and Engineering teams to prioritize release scopes and refine the Product backlog. Lead and facilitate the breakdown of Epics into Features and Sprint-Sized User Stories and participate in backlog reviews with the development team. Clearly express features in User Stories/requirements so all team members and partners understand how they fit into the product backlog. Ensure Acceptance Criteria and Definition of Done are well-defined. Advise SAFe events, including PI Planning, Scrum of Scrums, and Inspect & Adapt workshops. Stay focused on software development to ensure it meets requirements, providing proactive feedback to partners. Help develop and maintain a product roadmap that clearly outlines the planned features and enhancements, timelines, and achievements. Identify and manage risks associated with the systems, requirement validation, and user acceptance. Develop & maintain documentations of configurations, processes, changes, communication plans and training plans for end users. Collaborate with geographically dispersed teams, including those in the US and other international locations. Develop a culture of collaboration, innovation, and continuous improvement. We expect you to have a Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years Computer Science, IT or related field. Preferred qualifications include 6-8 years of experience working in the global pharmaceutical industry, solid understanding of GxP regulations, proven experience as a Scrum Master, expertise in Scaled Agile framework practices and principles, excellent communication and interpersonal skills, and experience with Agile project management tools. This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements. Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team.,

As a Project Manager at VOIS India, you will be responsible for defining project scope, goals, and deliverables in collaboration with stakeholders. You will develop detailed project plans, schedules, and resource allocations to ensure timely delivery within scope and budget. Identifying and mitigating project risks and issues proactively will be a key part of your role, along with coordinating internal resources and third parties/vendors for flawless execution. Your responsibilities will also include tracking project performance using appropriate tools and techniques, communicating project status, risks, and dependencies to stakeholders and leadership, and ensuring adherence to project management standards and best practices. Conducting post-project evaluations, implementing lessons learned, and facilitating all Scrum ceremonies will be essential tasks in this role. As a Project Manager, you will guide the team on Agile/Scrum best practices and principles, remove impediments, and foster a collaborative environment for high-performing teams. Working closely with Product Owners to ensure a well-groomed and prioritized backlog, tracking and communicating team velocity, sprint/release progress, and other Agile metrics will also be part of your responsibilities. You will collaborate with stakeholders to gather, document, and analyze business requirements, translate business needs into functional specifications and user stories, and work closely with developers, QA teams, and project managers to ensure successful implementation of solutions. Supporting testing efforts, monitoring project progress, identifying opportunities for process improvements, and recommending solutions will also be a part of your role. To be successful in this role, you should have a Bachelor's degree in Computer Science, Business, or a related field, along with strong experience of 13+ years in project management methodologies such as Agile, Waterfall, and Hybrid. Proficiency in project management tools like MS Project, Jira, Asana, and Trello, as well as a strong understanding of Agile frameworks such as Scrum, Kanban, and SAFe, are required. Holding certifications like Certified Scrum Master (CSM), PSM I, or equivalent will be an advantage. Excellent facilitation, coaching, conflict-resolution skills, along with strong communication and interpersonal skills are essential for this role. VOIS India is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace, where employees are valued and supported. Join us and be part of a culture that celebrates a variety of backgrounds, perspectives, and skills. Apply now and become a part of our family at VOIS India!,

As a ServiceNow Architect at Mizuho Global Services Pvt Ltd (MGS), a subsidiary of Mizuho Bank, Ltd, you will play a crucial role in leading the design, development, and governance of the ServiceNow platform across enterprise initiatives. MGS was established in 2020 as part of Mizuho's strategy to create a global processing center for handling banking and IT operations remotely for Mizuho Banks domestic and overseas offices and group companies worldwide. At Mizuho, we prioritize a culture that upholds ethical values and embraces diversity in all forms within our talented pool. The development direction of MGS is guided by three key pillars - Mutual Respect, Discipline, and Transparency, which form the basis of all processes and operations within MGS. In this role, you will have the opportunity for immense exposure and learning, excellent career growth, and the chance to work alongside highly passionate leaders and mentors. You will also have the ability to build things from scratch and be part of a supportive and progressive work environment. Key Responsibilities: **Platform Architecture & Governance**: - Define and maintain the ServiceNow architecture in alignment with enterprise IT strategy and best practices. - Design scalable, high-performing solutions across various ServiceNow modules. - Establish platform design standards, development guidelines, and governance controls. **Solution Design & Delivery**: - Translate business requirements into functional and technical architecture using ServiceNow capabilities. - Lead end-to-end implementation of workflows, integrations, and automation. - Guide module implementations, customizations, and enhancements. **Stakeholder Management**: - Collaborate with cross-functional teams to assess current usage, identify gaps, and design improvements. - Present architecture decisions and roadmaps to executives and stakeholders. - Serve as a subject matter expert on the ServiceNow platform. **Performance, Security & Compliance**: - Ensure platform health, performance tuning, security design, and compliance with standards. - Conduct platform audits and participate in risk assessments and disaster recovery planning. **Mentorship & Leadership**: - Provide technical leadership and mentorship to the ServiceNow team. - Contribute to hiring, onboarding, and training activities. Required Skills & Experience: - 10-14 years of IT experience, with a minimum of 6 years in ServiceNow architecture and platform ownership. - Deep expertise in core ServiceNow modules and integrations. - Strong knowledge of data modeling, APIs, business rules, and performance analytics. - Experience with Agile/Scrum methodology and excellent communication skills. - ServiceNow certifications are required. Preferred Qualifications: - Experience in a global enterprise environment and familiarity with IT service frameworks. - Hands-on experience with DevOps, CI/CD pipelines, and scripting languages. - Strategic thinking, problem-solving skills, and strong leadership abilities. Location: 16th Floor, Tower-B Brigade, World Trade Centre, 142, Rajiv Gandhi Salai, OMR, Perungudi, Chennai, Tamil Nadu 600096. For more information about Mizuho Global Services, visit: [Mizuho Global Services](https://www.mizuhogroup.com/asia-pacific/mizuho-global-services),

You will be joining our technology services client as a ServiceNow CSM Consultant on a contract basis with the potential for full-time employment conversion. Your main responsibilities will include designing, configuring, and customizing the ServiceNow Customer Service Management (CSM) module. You should have experience in various modules such as Case Management, Knowledge Management, Agent Workspace, CSM Portal, and Agent Mobile App configuration. Additionally, you will work with ITSM and Custom Service Portal. Your extensive experience across the ServiceNow core platform, security, performance, and compliance will be crucial. You will also be responsible for third-party integrations using methods like REST, SOAP, Integration Hub, and Ebonding. Scripting in the ServiceNow platform using JS, Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, and Jelly will be a key part of your role. Collaboration with teams to understand their requirements, conducting workshops and training sessions for end-users, performing system testing and troubleshooting, defining integrations with other systems, providing ongoing support, and documenting processes will be essential tasks. Excellent communication and interpersonal skills, along with strong ownership, accountability, and attention to detail are expected. Preferred skills include proficiency in ServiceNow CMDB, Agent workspace, virtual assistant, and implementation of ITSM module. Relevant ServiceNow certifications such as ServiceNow Certified Implementation Specialist are a plus. Exceptional leadership, problem-solving, critical thinking, and communication skills will be advantageous. If you are interested in this opportunity, please share your updated resume to sohail.s@s3staff.com.,

As a ServiceNow Developer with 4-9 years of experience, you will be responsible for IT Application Development with a primary focus on ServiceNow design and development. You should have a minimum of 5 years of experience in IT Application Development, with at least 4+ years dedicated to ServiceNow. Your strong knowledge of JavaScript, Oracle SQL, PL/SQL, DDL, DML, and MySQL will be essential for this role. In this position, you will work on ServiceNow Configuration Items, including Business Rules, Tables, Workflows, and Flows. You will be involved in developing New Projects/Change Requests (CRs) using ServiceNow for both backend and front-end applications. Your understanding of design processes will enable you to effectively translate requirements into High-Level Designs (HLD) and Low-Level Designs (LLD). Your responsibilities will also include maintaining the source code, update sets, and the code base of ServiceNow. You will be expected to develop applications using best practices such as design patterns, coding techniques, and naming conventions. Conducting code reviews to ensure adherence to coding standards and performing Unit Testing on applications will be part of your routine tasks. Additionally, you should be proficient in following SDLC processes and creating relevant documentation, including LLD, Development, Unit Testing, Release, and Operational procedures. Familiarity with ServiceNow modules like Incident Management, Problem Management, and Change Management would be beneficial for this role. Experience in Agile development methodologies and working in a SCRUM environment will be an advantage. Knowledge of ServiceNow Integration methods such as REST APIs, SOAP, MID Server, and Web Services is desirable. Your ability to work with third-party integrations and knowledge of ServiceNow integrations with external systems will be valuable assets in this position. Overall, you should have a strong background in IT Application Development, with a significant focus on ServiceNow development and configuration. Your expertise in Servicenow, Application Development, JavaScript, Integrations, CSM, and CMDB will play a crucial role in your success as a ServiceNow Developer.,

At EY, we are committed to shaping your future with confidence. We will support you in excelling in a globally connected powerhouse of diverse teams and guide your career to new heights. Join EY to contribute to building a better working world. As a Staff/Developer in the CSM/FSO/TPRM division at EY GDS-ServiceNow team, you will be responsible for resolving client issues using the ServiceNow platform. You will have the opportunity to collaborate with a high-quality team and develop innovative products to address client needs. **The opportunity** We are seeking a skilled Staff member with expertise in ServiceNow Implementation to join our EY GDS ServiceNow team. This role offers a fantastic chance to be a part of a leading firm and play a pivotal role in its growth. **Your Key Responsibilities** - Configure and customize the ServiceNow system, including creating workflows. - Develop service request fulfilment workflows based on customer requirements. - Utilize scripting tools and ServiceNow functionality to automate tasks. - Execute integrations and process automation using various tools. - Collaborate with business liaisons to deliver products that meet requirements. - Analyze user stories and internal procedures to enhance system capabilities. - Conduct system and integration testing with sample and live data. **Skills And Attributes For Success** - Experience in Integrations with Third-Party tools. - Proficiency in Playbook implementation. - Integration with internal and external applications and systems. - Knowledge of UI Builder and custom UI development. - Implementation experience in CSM, FSO, TPRM, and IRM. - Familiarity with Dispute Management Systems. **To qualify for the role, you must have** - A college degree in a related technology field or equivalent job experience. - ServiceNow CSA Certification is mandatory. - 2 to 3 years of experience in a development role. - ServiceNow CIS certifications are advantageous. **Ideally, you'll also have** - Experience with SDLC, TFS, JIRA, or similar tools. - Knowledge of ServiceNow's latest version features. **What We Look For** We seek individuals with commercial acumen, technical expertise, and a willingness to learn in a fast-paced environment. Join our multi-disciplinary team at EY and work with leading businesses globally across various industries. **What Working At EY Offers** At EY, you will have the opportunity to work on inspiring projects and receive education and coaching for personal development. We value our employees and provide support, coaching, and feedback to help you progress in your career. You will have the freedom to shape your role according to your preferences in an environment that emphasizes quality and knowledge exchange. EY is dedicated to building a better working world by creating value for clients, people, society, and the planet. Our teams leverage data, AI, and advanced technology to address pressing issues and shape the future with confidence. With a global presence in more than 150 countries and territories, EY offers a full spectrum of services in assurance, consulting, tax, strategy, and transactions.,

At EY, we are committed to shaping your future with confidence. We will support you in thriving within a globally connected powerhouse of diverse teams and enable you to steer your career in the direction you desire. Join EY and contribute to building a better working world. As a ServiceNow Solution Architect, specializing in CSM/FSO/IRM, within our EY GDS-ServiceNow team, you will be engaged in resolving client issues using the ServiceNow platform. You will have the opportunity to collaborate with a high-caliber team and innovate products that address client challenges. The role of the Solution Architect involves designing and aligning client business requirements, ensuring seamless project delivery. You will collaborate with clients to evaluate existing processes and tools, propose ServiceNow platform solutions, define requirements, identify integration needs, and formulate architecture and implementation strategies. We are seeking a seasoned ServiceNow Manager with 8-10 years of experience to spearhead our ServiceNow initiatives. The ideal candidate should possess a robust background in integration, UI Builder, Playbook, and CIS-CSM, coupled with extensive knowledge in dispute management and Financial Services Operations (FSO). This role entails strategic oversight, team leadership, and the delivery of top-notch ServiceNow solutions that resonate with our business goals. Key Responsibilities: - Lead and supervise the ServiceNow development team, offering guidance and mentorship for ensuring exceptional deliverables and professional growth. - Oversee the design, configuration, and customization of the ServiceNow platform, emphasizing integration, UI Builder, and Playbook functionalities to enhance user experience and operational efficiency. - Develop and implement service request fulfilment workflows, utilizing CSM capabilities to streamline customer service processes and enhance dispute management. - Drive the architecture and implementation of integrations with third-party systems to ensure seamless data flow and process automation organization-wide. - Collaborate with business stakeholders to gather detailed specifications and deliver high-quality products/releases aligned with business objectives, maintaining comprehensive technical specifications documentation. - Manage data loading, manipulation, and maintenance between ServiceNow and other systems to uphold data integrity and compliance with business requirements. - Work closely with business liaisons to design and optimize dashboards, home pages, performance analytics data collectors, and reports for actionable insights. - Analyze user stories and internal procedures to enhance system capabilities, automate workflows, and address scheduling limitations during ServiceNow releases. - Conduct thorough system and integration testing with sample and live data to ensure adherence to best practices and quality standards. - Stay abreast of the latest ServiceNow features and industry trends, providing strategic recommendations for continuous improvement and innovation. Skills And Attributes For Success: - 8-10 years of experience in ServiceNow development and administration, with expertise in integration, UI Builder, Playbook, and CSM. - Proven proficiency in dispute management processes and Financial Services Operations (FSO). - Strong grasp of ServiceNow modules, functionalities, and best practices. - Exceptional leadership and team management skills, with a successful track record in leading projects and initiatives. - Strong analytical and problem-solving abilities focused on delivering business value. - Outstanding communication and interpersonal skills to effectively collaborate with stakeholders at all levels. - CIS-CSM or IRM certification is desirable. Education Level: - High School Diploma/GED, Technical Diploma, - Associates degree/College Diploma, - Non-Degree Program, Bachelors Degree, - Masters Degree, Doctorate Degree, Higher Degree, Other Bachelors or Masters. What We Look For: We seek individuals with commercial acumen, technical expertise, and a passion for learning in a dynamic environment. Join a market-leading team of over 250 professionals globally and engage with EY ServiceNow practices across various industries. EY offers a rewarding work environment where you will engage with diverse clients, from startups to Fortune 500 companies. You will be involved in inspiring and impactful projects, supported by a focus on education, coaching, and practical experience for personal development. We value our employees and provide opportunities for skill development, career progression, and a flexible work approach tailored to your needs. EY is dedicated to building a better working world by creating value for clients, people, society, and the planet, while fostering trust in capital markets. Through data, AI, and advanced technology, EY teams help clients navigate challenges and shape a confident future. With a comprehensive range of services in assurance, consulting, tax, strategy, and transactions, EY teams collaborate globally to deliver services in more than 150 countries and territories.,

As a Delivery Manager in Software Development at Cancard Inc and Advaa Health, you will play a crucial role in overseeing the end-to-end project ownership and ensuring timely and high-quality delivery of multiple products in the AI & Digital Health domain. With your expert-level understanding of the software development lifecycle, you will lead cross-functional agile teams and provide strategic guidance to developers working in Java, Angular, and MERN stack. Your responsibilities will include client & stakeholder management, technical leadership, team management & development, agile project management, quality assurance, delivery governance & reporting, risk identification & mitigation, resource planning, DevOps and Release Management, process optimization, documentation & knowledge management, innovation & technology road-mapping. You will be the primary point of contact for clients and business stakeholders, translating business needs into technical deliverables and maintaining strong, trust-based relationships. Your technical leadership will involve reviewing architecture, design patterns, and providing hands-on support to ensure high code quality and reliable delivery. By championing Agile best practices and driving continuous improvement initiatives, you will contribute to the successful delivery of complex software solutions in an Agile or hybrid environment. Your role will also involve staying up to date with industry trends, evaluating new tools and frameworks, and contributing to the technical roadmap and architecture decisions. To qualify for this role, you should have a Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, with a strong development background in Java, Angular, and the MERN stack. You should possess a deep understanding of architectural patterns and design principles, along with a proven track record of successfully managing end-to-end delivery of software solutions. Relevant certifications in Agile methodologies, technical certifications, and strong communication skills are also required. Experience managing distributed/remote teams and proficiency with CI/CD tools and modern version control systems will be advantageous. In return, we offer a competitive salary and benefits package, flexible working hours, remote work options, a dynamic and supportive work environment, and opportunities for professional growth and development. You will have the chance to work on meaningful projects that have a real impact on healthcare. If you are passionate about solving critical healthcare challenges and delivering innovative products, we encourage you to submit your resume, cover letter, and relevant work samples or project portfolios to pooja@cancard.com. In your cover letter, please explain why you are interested in this role and how your background and experience align with our team's requirements.,

Company Name: Qseap Infotech Pvt Ltd Job Title: Technical Project Manager Experience: 7 + Years Location: Navi Mumbai / Mumbai Salary: As per previous salary, experience & industry standards Job Summary: Qseap Infotech Pvt Ltd is seeking an experienced Technical Project Manager to lead and manage cybersecurity projects with a primary focus on VAPT, InfoSec, and cyber risk domains . The ideal candidate will bring strong project management expertise and relevant experience in cybersecurity. Key Responsibilities: Lead end-to-end delivery of cybersecurity projects aligned with client expectations and timelines Define project scope, timelines, and budgets; manage execution and delivery Monitor progress, mitigate risks, and resolve bottlenecks Collaborate with internal teams, vendors, and clients for smooth execution Manage project resources, workloads, and priorities Mentor and guide project teams to ensure quality and timely delivery Conduct regular project reviews, reporting, and status updates Ensure cybersecurity compliance and adherence to governance frameworks Prepare and deliver professional client presentations (PowerPoint proficiency required) Maintain detailed project documentation and reports Qualifications & Skills: 710 years of experience in IT Project Management, preferably in cybersecurity Strong leadership, resource allocation, and team performance tracking skills Excellent communication and stakeholder management Hands-on experience with JIRA, MS Project , or similar tools Certifications like PMP, PRINCE2, or CSM preferred Bachelor’s/Master’s degree in IT, Computer Science , or a related field Interested candidates can send their CVs to : sonal.singh@qseap.com

Experience : 5-10 years Location : Hyderabad/ Bangalore/ Chennai/ Pune. Notice Period : Immediate to 30 days. Role & responsibilities: HRSD Experience with the ServiceNow HR Service Delivery (HRSD) application Knowledge of HR functions, processes, and best practices Knowledge of Case Management, Knowledge Management best practices and design Experience designing and/or implementing an HR Shared Services center Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services. OR CSM Must have hands on standard CSM process implementation ServiceNow in depth Process knowledge (CSM Process, integrations etc.) Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.) Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management OR FSM Working experience with FSM application on Work Order management, scheduling and dispatch Configuring Field Agent activities ( Mobile & Desktop) Configuring Field Service Business Process, Assignment, and Add-ons Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording Integrations with Applications and Data Sources. Process Integrations Good Knowledge on Field Service Industry good practice If interested candidates can reach out to Vaishnavi.Kanapuram@lancesoft.in

Experience : 5-10 years Location: Chennai. Notice Period : Immediate to 30 days. Role & responsibilities: HRSD Experience with the ServiceNow HR Service Delivery (HRSD) application Knowledge of HR functions, processes, and best practices Knowledge of Case Management, Knowledge Management best practices and design Experience designing and/or implementing an HR Shared Services center Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services. OR CSM Must have hands on standard CSM process implementation ServiceNow in depth Process knowledge (CSM Process, integrations etc.) Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.) Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management OR FSM Working experience with FSM application on Work Order management, scheduling and dispatch Configuring Field Agent activities ( Mobile & Desktop) Configuring Field Service Business Process, Assignment, and Add-ons Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording Integrations with Applications and Data Sources. Process Integrations Good Knowledge on Field Service Industry good practice If interested candidates can reach out to Vaishnavi.Kanapuram@lancesoft.in

Project Role : Scrum Master Project Role Description : Acts as an enabler for the effective functioning of a software development team using Agile methodologies. Coaches and mentors the Scrum Team(s), removing barriers to successful implementation and enabling a continued focus on the task at hand. Facilitates scrum and agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Identifies and reports progress via appropriate metrics. Must have skills : Agile Project Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Scrum Master, you will act as an enabler for the effective functioning of a software development team using Agile methodologies. Your typical day will involve coaching and mentoring the Scrum Team, facilitating various Agile ceremonies, and ensuring that the team remains focused on their tasks. You will work closely with team members to identify and remove any barriers that may hinder progress, while also tracking and reporting on the team's performance through appropriate metrics. Your role is crucial in fostering a collaborative environment that promotes continuous improvement and successful project delivery. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate communication between team members and stakeholders to ensure alignment on project goals.- Encourage a culture of continuous improvement by promoting Agile best practices and methodologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in Agile Project Management.- Strong understanding of Scrum principles and practices.- Experience in facilitating Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives.- Ability to coach and mentor team members in Agile methodologies.- Familiarity with project management tools and software. Additional Information:- The candidate should have minimum 7.5 years of experience in Agile Project Management.- This position is based in Pune.- A 15 years full time education is required. Qualification 15 years full time education