Posted:1 week ago| Platform: Linkedin logo

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Job Type

Full Time

Job Description

Job Summary: We seek a detail-oriented and analytical professional to manage our sales operations function. This role demands cross-functional coordination, operational precision, and a strong grasp of CRM and ERP systems. You will be key in ensuring smooth sales execution, accurate order management, data-driven reporting, and customer retention through operational excellence.

Job Responsibilities: -


  • Sales & perations Management

- Coordinate end-to-end sales order processing, including order punching and sales pipeline support.

 - Ensure timely order fulfillment by working closely with logistics, production, and finance.

 - Monitor sales targets, identify operational bottlenecks, and drive improvements in execution.

  • Customer Reltionship & Retention

- Act as the operational point-of-contact for key customers.

 - Ensure high customer satisfaction through timely updates, query resolution, and seamless coordination.

 - Track renewals, repeat orders, and post-sale engagement to improve retention KPIs.

  • CRM & ERP Management

- Ensure accuracy of order and inventory data in the ERP system.

 - Support sales team with automation, reminders, and reports from the system.

Skills & Qualifications:

- Bachelor’s degree in Business, Commerce, or a related field; MBA preferred.

FMCG/Pharma/Manufacturing sectors.

 - Strong command over MS Excel (VLOOKUP, Pivot, Dashboards, etc.); familiarity with Google Sheets, Power BI is a plus.

 


Hands-on experience with CRM and ERP platforms.

 - Excellent interpersonal skills and an analytical mindset.

 - Ability to work under tight timelines and coordinate with multiple stakeholders.


 

Location: Chandigarh

Share resume at sakshi.mahna@hitechformulations.com

 

 

 

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