CRM - Manager

As a CRM Head at our company, you will be responsible for leading the customer relationship management function. Your role will involve overseeing the post-sales customer lifecycle, managing a high-performing CRM team, and ensuring top-notch client servicing standards across all projects. We are looking for an experienced and strategic leader who can drive customer satisfaction, loyalty, and brand trust through innovative processes and a customer-first approach. Your key responsibilities will include leading, mentoring, and managing the CRM team, developing and implementing CRM strategies, handling customer escalations, ensuring timely documentation, maintaining client records, coordinating across departments, tracking customer satisfaction metrics, preparing MIS reports, ensuring RERA compliance, driving digital transformation, and fostering relationships with high-value clients. To qualify for this role, you should have a Bachelor's degree in Business Administration, Marketing, or a related field (MBA preferred), along with 8-12 years of CRM or Customer Success experience, with at least 4-5 years in a leadership role in the Real Estate sector. You should possess strong leadership skills, expertise in CRM tools and data analytics, excellent communication and interpersonal skills, strategic thinking abilities, and deep knowledge of real estate operations and RERA compliance. In return, we offer you a senior leadership position with strategic impact, a competitive salary with performance-based bonuses, the opportunity to work on landmark real estate projects, and a dynamic work environment with strong growth potential.,