1299 Client Servicing Jobs

We are looking for experienced and dynamic Sales Agents to join our core team. If youre passionate about real estate, confident in closing deals, and eager to grow financially and professionally we want to talk to you. Key Responsibilities: 1) Manage and convert qualified leads into successful closures 2) Conduct site visits and client meetings with a consultative sales approach 3) Understand client requirements and provide tailored real estate solutions 4) Build and maintain strong client relationships for referrals and repeat business 5) Achieve monthly and quarterly sales targets Candidate Requirements: 1) 2-3 years minimum experience in real estate sales (mandatory) 2) Proven track record of closing deals 3) Excellent communication, negotiation, and client-handling skills 4) Goal-oriented and self-motivated with a proactive approach 5) Graduate or above (preferred) What You Get: - Highest-in-industry commission slabs and incentives - Exclusive access to top projects on Dwarka Expressway - Professional site coordination, and client servicing

Project Name myBiz by MakeMyTrip Position – Sr. Executive Payroll – Off Roll Education – Minimum Graduate Employment type – 5.5 days per week Job Description At MakeMyTrip, our client relationships are our top priority. We’re looking for a dedicated and personable account manager to maintain our clients’ accounts and serve as our main point of contact. Our ideal candidate will have a passion for helping others and a drive to provide exceptional customer service. Applicants should also be comfortable working with spreadsheets, audits, and other organizational software. If this sounds like you, apply today and help us build meaningful, long-lasting relationships that move our business forward! Objectives of this Role Act as the main point of contact in all matters relating to client concerns and needs Build and strengthen client relationships to achieve long-term partnerships Maintain accurate client records, keeping track of any contract updates and renewals Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met Develop a thorough understanding of our products and service offerings to better upsell and cross- sell to clients Daily and Weekly Responsibilities Stay on top of accounts, making sure they’re delivering regular growth and is not moving to competition E-Meet regularly with clients to discuss progress and find new ways to improve business Identify upsell, cross-sell, and renewal opportunities and communicate with the client Skills and Qualifications Professional experience in a sales or customer service role Ability to multitask and juggle several responsibilities simultaneously Strong written and verbal communication skills Good attention to detail and organizational skills Preferred Qualifications Proven track record of meeting or exceeding quotas and receiving positive customer feedback Proficiency with common customer success and customer relationship management software, such as Salesforce or Leadsquared

Roles and Responsibilities Prepare action plans for the various teams for a weekly, monthly and quarterly basis in coordination with the Marketing team so that effective team execution and objective of walk-ins and closures for the site is achieved. Performing the role of leader and in co-ordination with the management and sales manager allocation of individual sales targets to the Centre sales team as well as individual employees aiming towards the achievement of centre sales target. Identifying potential customers, establishing contacts, visiting them, understanding their requirements Building a sales pipeline for the assigned region Managing and interpreting customer requirements. Creating and presenting proposals Negotiating and closing sales by agreeing to terms and conditions Establishing new relationships and maintaining relationships with existing customers. Plan and forecast sales Monitor competitor activities and keep the management updated about latest trends in the market and work closely with the Marketing team to develop promotions and offers Update and maintain Sales MIS for the designated region Desired Candidate Profile Job Benefits & Perks

We are looking Assistant Manager/ Manager Client Servicing who would act as the first point of contact for our B2B clients. The candidate would be the functional bridge between clients and our internal team Roles & Responsibilities Build strong personal relationships with clients as their primary point of contact Take client handover from sales team and understand the clients requirement Coordinate with clients for collating necessary data points Coordinate and assist the uploader with the data points Act as the functional bridge between the client and the platform Follow up regularly with existing clients to ensure they are happy Listen to the needs of the market and share insights with product team Sourcing, onboarding and managing channel partners on to the platform Skills Experience in post-sales client management in Proptech or with a real estate clients Inter-departmental coordination Possessing a sharp eye for detail and strong customer service orientation Possessing superior presentation skills Excellent speaking and writing skills Well-versed with Excel and CRM software Ability to manage a large number of clients simultaneously Preferred candidate profile Experience: Relevant 4-6 years with Real Estate Clients, Proptech, IPC or Property mandate firms. City : Nariman Point, Mumbai Interested candidates, please submit your resume to: hr@keydemand.in

Responsibilities: * Manage social media presence across platforms * Collaborate with clients on campaign strategies * Create engaging content for online audiences * Monitor analytics & adjust tactics accordingly

Meeting & Acquiring Clients from various industry sectors Ideating and Pitching Advertising plans to various brands Building Relationships - with direct companies and media buying agencies Required Candidate profile Candidate should possess the following: 1. Excellent Presentation Skills 2. Excellent Oral+Written communication 3. Ms Office like Powerpoint, Excel and Word Perks and benefits Additional Incentives

Seeking a Proactive & Dynamic Recruitment Manager to lead & grow our recruitment operations Responsible for overseeing the full recruitment lifecycle, managing a team of recruiters, building client relationships,& ensuring quality talent delivery Required Candidate profile The ideal candidate is a self-driven, quick thinker with an extroverted personality & a positive, can-do attitude & who is committed to long-term stability

We are looking for a Corporate Client Service Intern to support our business development efforts by identifying and reaching out to potential corporate clients for our real estate and interior solutions. The role involves researching target companies, initiating outreach via email or phone, setting up meetings, and assisting in preparing proposals or presentations. The ideal candidate should be confident, proactive, and have strong communication and organizational skills. An interest in commercial real estate, workspace design, or B2B services is a plus. This internship offers hands-on exposure to client acquisition and relationship building in a dynamic and design-driven industry. Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune,Remote

Job Summary: To manage and impact improvement in the Affluent Clients. Service parameters and the delivery of client experience so that Affluent Banking becomes a benchmark in customer service for premium banking customers in the industry. Responsibility Areas: Support in managing all Private Bank sales and service activities for the assigned region Provide complete and comprehensive information to customers on products, services and ensure best services are provided to them Analyze clients cash, capital, and investment needs Monitor the performance of client accounts and suggest ways to improve returns Ensuring appropriate control framework is in place and operations risk are properly managed Automating key activities of the business to gain efficiency in delivery Streamlining of the digitization activities in the process Assure adherence to the guidelines set by the bank Ensure bank meets the audit, compliance regulatory requirements Gather latest Market intelligence and track benchmark against best practices in competitor bank Manage and improve the customer journey and partner experience to differentiate the bank from competition Evaluate the feasibility of Digital enablement from offering, channel process point of view and ensure its implementation to improve overall operational efficiency Collaborate with other departments and functions to provide best-in-class products and service offerings to the customer Preferred Skill Set : Prior experience in managing Service Delivery and client experience agendas roles at a level of geographic zone / pan-India central role Will bring a mix of business acumen and Service orientation to be able to create service excellence as a culture with a view to enhance business value Excellent communication, analytical & reviewing skills Inter-personal coordination & Team Player Previous exposure to CRM systems and Finacle is a critical skill. Excellent ability to use Excel and PowerPoint

Job Overview: Duration: 3 months Responsibilities: Assist in drafting press releases, press notes, and listing notes under the guidance of senior team members. Support content creation efforts including writing, editing, and proofreading materials for various communication channels. Help establish and maintain relationships with media professionals and influencers. Aid in conducting consistent press outreach to editors and journalists to explore story opportunities and brand placements. Assist in identifying and connecting with key influencers and brands for potential collaboration opportunities on behalf of clients. Support client servicing efforts by participating in meetings, taking notes, and assisting in building effective client relationships. Collaborate with the PR team and manager to execute PR campaigns and initiatives effectively. Conduct industry research to develop a strong understanding of client verticals and stay updated on trends. Requirements: Excellent written and verbal communication skills. Strong interpersonal skills with the ability to build relationships with media professionals, influencers, and clients. Detail-oriented with strong organizational skills. Proactive and self-motivated individual with the ability to work independently and as part of a team. Basic knowledge of PR principles and practices is a plus.

Responsibilities Establish strong relationships with both internal and external / Client stakeholders, manage perceptions and expectations Act as point of contact for escalation for the client/agency and internal teams, resolving problems quickly and communicating effectively Work on adaptation campaign works in collaboration with the relevant departments Set up and deploy new business, and ensure business operations are smooth Work closely with your supervisor on P&L, forecast, budgeting Have financial responsibilities, including preparing cost estimates Develop a deep understanding of the contractual obligations, commercial arrangements and SLAs Liaise with different internal teams on specified client requirements and resolve client issues/complaints to the satisfaction of main stakeholders Understand how client, agency, and Hogarth relationships interact Proven ability to make informed decisions and problem-solve based on sound knowledge Capability of working under pressure and to tight deadlines Experience: 4-6Yrs #LI-BB1 Role & responsibilities Preferred candidate profile

We're looking for a dynamic Regional Manager to lead and scale our sales operations across the assigned region. The role involves driving revenue growth, expanding market presence, and executing strategic plans to achieve business targets. The ideal candidate will bring strong leadership, a data-driven approach, and a proven history of high-impact sales management. Drive business growth for both topline and bottom-line in the Zone. Lead and manage a 3-tier team of 20+ Executives, Team Leaders, and Business Managers. Plan, forecast, and achieve fortnightly/monthly client retention and revenue targets. Build strong, professional relationships with clients and ensure prompt issue resolution. Hire, train, and retain team members with tailored development plans and ongoing skill enhancement. Provide consultative support to clients, offering tailored digital marketing solutions. Conduct 23 face-to-face client meetings daily to drive engagement and retention. Please share your resume Recruiter Name- Shweta Singh Recruiter ID- shweta.singh2@indiamart.com

Hiring for/ Customer service / collections / sales (Only Voice) Location: Gurgaon/Noida Candidates should have Excellent communication skills. Sal up-to :- 7.5 lpa Rotational shifts , Rotational week offs, WFO ONLY NO WORK FROM HOME PROFILE Applicant should have 1 year of International BPO experience in VOICE Back end, Blended, & operations experience will not be counted NOTE: WE ARE ONLY HIRING FOR VOICE PROCESS DO NOT CONTACT FOR NON-VOICE AND BACKEND PROFILES For more details Share your CV Contact Person : HR Subhana CONTACT NO:- 8527620333 Call or WhatsApp your resume for the same.

Role Description: This is a full-time on-site role for a Client Service Executive located in Noida sector - 15 (close to Noida sector 15 metro station). The Client Service Executive will be responsible for creating and leveraging networking opportunities and generate revenue through ad sales and event sponsorships. It is a highly rewarding role. QualificationsThe candidate should be comfortable to travel to Noida office Presentation skills Expertis in developing sales strategies and follow up Microsoft office Excellent written and verbal communication skills Ability to work independently and as part of a team Experience and interest the Events, Exhibitions, travel or tourism industry is a plus

Assists in leading the property s segmented sales effort (eg, group, transient, association, corporate, etc) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals. CANDIDATE PROFILE Education and Experience 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR 4-year bachelors degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Developing & Executing Sales Strategies Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business. Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. Assists with the development and implementation of promotions, both internal and external. Maximizing Revenue Provides positive and aggressive leadership to ensure maximum revenue potential (eg, sets example with personal booking goals). Recommends booking goals for sales team members. Managing Sales Activities Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. Participates in sales calls with members of sales team to acquire new business and/or close on business. Executes and supports the operational aspects of business booked (eg, generating proposal, writing contract, customer correspondence). Analyzing & Reporting on Sales and Financial Data Analyzes market information by using sales systems and implements strategy to achieve property s financial room and catering goals. Assists Revenue Management with completing accurate six period projections. Reviews sales and catering guest satisfaction results to identify areas of improvement. Ensuring Exceptional Customer Service Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (eg, rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals and/or managers. Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. Ensures that a customer recognition program is in effect throughout Sales. Executes and supports the company s Customer Service Standards and property s Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. Gains understanding of the property s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships Develops and manages relationships with key stakeholders, both internal and external. Works collaboratively with off-property sales channels (eg, Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.

The candidate will be responsible for to check reservations made into the hotels through B2B portal The candidate will be responsible for reconfirmations of bookings with hotels across the globe Communicating with hotels for reservations made into the system Need to assist Travel Agents for any query related booking Need to update the system and to Operations Team for confirmations received through hotels Desired Profile Ready to work in rotational shifts and week offs Should have 1 to 3 years of work experience in Travel Industry / BPO/ Client Support Good knowledge of Computers / Good knowledge in MS office Good in English communication skill

ManipalCigna Health insurance is looking for Relationship Manager to join our dynamic team and embark on a rewarding career journey Maintaining a deep knowledge of company products and services. Building and maintaining strong relationships with prospective and existing clients. Researching and pursuing new business opportunities. Identifying clients' needs and requirements and proposing suitable solutions. Providing clients with comprehensive product/service consultations and guiding their decision-making process. Upselling and cross-selling products/services to clients. Resolving complaints and issues efficiently and in a timely manner. Meeting sales/revenue targets. Ensuring client satisfaction.

Hiring For Customer service\Sales\Collections (Only Voice Minimum 1 year experience required in voice) Unlimited Incentives Both Side Cab Faciliy/ 6k transport allowance Fixed Shifts and Fixed Saturday & Sunday off Contact- Nandni- 7291098048

BKMSOLVENTS is looking for Paid Advertising Manager to join our dynamic team and embark on a rewarding career journey Develop and implement advertising campaigns. Conduct market research and analyze trends. Collaborate with creative teams and clients. Prepare advertising materials and content. Monitor campaign performance and prepare reports. Stay updated with advertising trends and technologies.

E2E Excite is looking for Event Coordinator to join our dynamic team and embark on a rewarding career journey Event Planning and Execution:Collaborate with clients to understand their event objectives, preferences, and budget Research and recommend suitable venues, vendors, and suppliers based on client requirements Negotiate contracts and agreements with vendors to secure services within budgetary constraints Develop detailed event timelines, schedules, and production plans Oversee all logistical aspects of the event, including transportation, accommodations, and catering Coordinate with internal and external teams to ensure smooth execution of all event components Provide on-site supervision and support during events to address any issues or concerns Client Communication and Relationship Management:Serve as the main point of contact for clients throughout the event planning process Regularly communicate with clients to provide updates, gather feedback, and address any concerns Build and maintain strong client relationships by delivering exceptional service and exceeding expectations Budget Management:Create and manage event budgets, ensuring adherence to financial guidelines and targets Monitor expenses, track invoices, and reconcile accounts post-event Identify cost-saving opportunities without compromising quality or client satisfaction Creative Input and Innovation:Contribute creative ideas and concepts to enhance the overall event experience Stay updated on industry trends, emerging technologies, and innovative event solutions Incorporate novel elements and personalized touches to differentiate our events from competitors

We are seeking a highly skilled and experienced Social Media Specialist to join our dynamic team. The ideal candidate should have a strong background in digital marketing, social media management, and content creation. As a Digital Account Manager, you should have solid experience in client servicing. You should also clearly understand how digital tools add value to company strategy and performance. Ultimately, you should be able to contribute to business growth through creating and maintaining long-term client relationships with digital marketing strategies, and planning, and they executed on time. Professional Experience and Other Requirements: Minimum 4+ years of professional work experience as a Social Media Specialist or a similar role. Proven Experience in digital marketing including website, SEO, and social media management. Experience in managing social media accounts and implementing social media solutions including content creation, posting updates, creatives, and responses etc. Excellent working knowledge of Facebook, Twitter, LinkedIn, Instagram, YouTube, and other social media platform. Experience in camera operation, digital video cameras, sound equipment and overall digital film / video production process is essential. Ability to create content across different formats (forms, posts, videos, podcasts, static and dynamic images etc.) Ability to create impactful ideas with excellent communication and writing skills Proficiency in using Microsoft Office suite and other relevant software. Academic Qualification Bachelors degree or Masters degree in Mass Communication / Digital Marketing / Business Administration or equivalent preferred.

We are looking for a talented Digital Account Manager to join our team. You will manage our client portfolio to help our clients improve their brand presence. As a Digital Account Manager, you should have solid experience in client servicing. You should also clearly understand how digital tools add value to company strategy and performance. Ultimately, you should be able to contribute to business growth through creating and maintaining long-term client relationships with digital marketing strategies, and planning, and they executed on time. Job Description Act as the point of contact for clients for digital management matters Build strong, long-term client relationships and maintain frequent contact in regards to the project deliveries Set digital strategies for your assigned customers, considering their specific requirements Suggest, design, and implement digital projects to increase customer ROI Address client queries effectively and in a timely manner Get optimized web content to increase traffic and improve SEO rankings Present social media strategies to clients Report on web performance metrics along with social media & google ads Analyze digital campaigns success Stay up-to-date with digital technology trends On-time calendars Daily, Weekly & Monthly updates to the clients & internal teams Requirements Proven work experience as a Digital Account Manager/ Social Media Manager In-depth understanding of online marketing tools and social media platforms Experience with customer service and account management Excellent verbal and written communication skills Strong analytical skills Attention to detail Interpersonal skills BSc degree in Marketing or relevant field

Role & responsibilities Job Title: Web Application Firewall Engineer Location: Pune, India Role Description As WAF Engineer, you will leverage your technical expertise to solve business problems on complex assignments. You will evaluate technology effectiveness through requirement gatherings, testing and research, making recommendations for improvements to enhance quality and effectiveness. Your role will also involve understanding customer needs to provide high-quality solutions that align with their expectations. What well offer you As part of our flexible scheme, here are just some of the benefits that you'll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Proven experience with Akamai solutions, including CDN, WAF, and performance optimization tools Strong knowledge of HTTP/HTTPS protocols, DNS, and web architecture Strong proficiency in Akamai /F5 CDN configuration and administration and understanding of core networking concepts Experience monitoring Akamai and F5 services for performance and availability using Control Center and other monitoring tools and troubleshoot and resolve issues related to configurations and performance Experience on Splunk, or other SIEM (security information and event management) Monitoring Experience in integrating websites and implementing CDN technologies (performance, security, reliability, scalability) Collaboration skills for example collaborating with the security team to implement and maintain security policies Manage Akamai Property Manager, including policies, rules, and configurations Troubleshoot Akamai-related issues, analyzing logs and traffic patterns to identify root causes Ensure compliance with security standards by configuring SSL/TLS, bot mitigation, and DDoS protection Stay updated on Akamai's new features and recommend enhancements to optimize the platform's capabilities Generate and interpret performance reports to identify trends, anomalies, and improvement areas Support the migration of legacy systems and applications to Akamai-enabled architectures Stay ahead of emerging threats, Vulnerabilities and defensive technologies. Your skills and experience Bachelor's degree in computer science, Computer Information Systems, Cybersecurity, Or related field preferred. Experience with Akamai or F5 WAF solutions. Experience with CSP (client-side protection) platforms. Experience with Splunk to Analyze logs and detect malicious activity. Strong Communication skills to explain complex risks to both engineers and leadership. How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm Kindly share your CV's on [HIDDEN TEXT]

Role Description RTM-Client Service Officer acts as a single point of contact for managing all DB custody Clients forSecurity Services (SES) business.The scope of the role will to Settlements, Corporate Actions, Income, Reporting, Tax or Account administration across EMEA region What well offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy. Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Provide support to clients on all day-to-day, service/ transactional / client Management related queries applying the highest standards primarily for Securities Services clients across regions. Support with account opening/maintenance/closure for various regions in EMEA. Ensure smooth Onboarding/Offboarding of clients. Prepare and review Newsflash communication to all clients. Participate in Service level agreement preparation and reviews with clients. Participate in Client Calls with sales Team. Escalation management with Network Teams of Client. Manage and participate in Due Diligence visits or calls across EMEA regions. Identification of the need for client visits, their initiation and where necessary, participation. Client Complaints handling and resolution. Knowledge of Invoice and Fee Proposal preparation for clients. Regular Bi-weekly/monthly client meetings to identify growth opportunities in new markets. Participate in Technology projects for SES Business. Review & manage Client documentation. Work closely with client management team to ensure client delight. Contributes to Continuous Improvement activities leading to operational efficiencies. Your skills and experience German Language proficiency is a must. (C1). Have a minimum of 5 to 8 years client services / client facing experience overall and at least a year in the Securities Services business covering Custody & Clearing, Fund Services. Possess excellent communication skills, inter-personal skills and be a strong team player. Knowledge of the client set-up and the service agreements, including knowledge of the respective terms and conditions. Knowledge of markets and settlement practices across European markets. Knowledge of securities operation products, such as OTC settlement, CCP and Xetra settlement, auto-borrowing, etc. Prompt reaction to client and Network escalations. Verbal and written fluency in English/German and possibly other languages. Prompt communication/escalation of extraordinary, difficult, and risk-laden client complaints. Adherence to the internal control, reporting and compliance guidelines. Cooperation within the team, beyond the team (live an open-door policy) and adjoining departments. Realistic priority-setting under consideration of the total scope of tasks set. Efficient, structured, independent, and autonomous working. How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

Account Opening/Maintenance/closure for various regions in EMEA. Prepare and review Tax related -ITRA documentation for Europe markets Knowledge of Invoice and billing preparation for clients Autobahn implementation and support. Client management related admin activities. Taking in, examination (HRMP) of client security instructions received via fax, validation of signatures and further processing Clarification of unsettled trades pertaining to the client, the counterparty and/or the depository Proactive client-specific transmission of information to the client Prompt and competent processing of client inquiries via CSS, fax, SWIFT and the telephone Prompt and competent clarification of client complaints Prompt processing, preparation, forwarding and controlling of client instructions in terms of corporate action instructions under consideration of the deadlines Supervision of holdings and instructions in the case of corporate action instructions, including following up on outstanding client instructions and supervising the receipt of missing client instructions Processing of rights claims in terms of transactions over the ex-date (RCL) Processing of inquiries regarding securities and cash turnover which result out of settlement and capital measures Documentation of client communication (Phone call, CSS) Supervision and prompt clarification of short positions on the part of the client Prompt controlling and release of invoices in (Billing application) Identification of the need for client visits, their initiation and where necessary, participation Your skills and experience Knowledge of markets and settlement practices across European markets Knowledge of securities operation products, such as OTC settlement, CCP and Xetra settlement, auto-borrowing, DMA, etc. Knowledge of the client set-up and the service agreements, including knowledge of the respective terms and conditions Prompt reaction to client inquiries within the respective deadlines (see best practice guidelines) Oral and written fluency in English/German and possibly other languages Prompt communication/escalation of extraordinary, difficult and risk-laden client inquiries, as well as complaints Preparedness to take on back-up functions Cooperation within the team, beyond the team (live an open door policy) and adjoining departments Realistic priority-setting under consideration of the total scope of tasks set Efficient, structured, independent and autonomous working