85 Crm Strategy Jobs

Skills and Experience- Must Have- 5 - 7 years of Total Experience in CRM solutions with 3+ years in Salesforce. Minimum 3 certifications in Salesforce such as Admin, Platform Developer I or JavaScript Developer I, App builder(excluding Associate Certifications). Hands on experience and expertise in Apex, Triggers, LWC, Flows, Lightning, SOQL, SOSL, Developer Console, Eclipse Force.com IDE/Maven IDE and reading SFDC platform logs. Good understanding of Salesforce architecture, capabilities, and constraints present in Salesforce cloud. Ability to develop and configure custom applications on the Salesforce platform. Excellent communication and interpersonal skills to collaborate with clients and diverse teams of developers, QAs, and BAs. Experience of working and leading Agile teams. Experience on any one of the clouds Sales Cloud/Service Cloud/Industry Cloud

Skills and Experience- Must Have- 5 - 7 years of Total Experience in CRM solutions with 3+ years in Salesforce. Minimum 3 certifications in Salesforce such as Admin, Platform Developer I or JavaScript Developer I, App builder(excluding Associate Certifications). Hands on experience and expertise in Apex, Triggers, LWC, Flows, Lightning, SOQL, SOSL, Developer Console, Eclipse Force.com IDE/Maven IDE and reading SFDC platform logs. Good understanding of Salesforce architecture, capabilities, and constraints present in Salesforce cloud. Ability to develop and configure custom applications on the Salesforce platform. Excellent communication and interpersonal skills to collaborate with clients and diverse teams of developers, QAs, and BAs. Experience of working and leading Agile teams. Experience on any one of the clouds Sales Cloud/Service Cloud/Industry Cloud

Minimum Requirements : Advanced MS Excel (VLOOKUP, Pivot Tables, Macros, Conditional Formatting, Data Validation). Experience with CRM tools (preferred: Salesforce, Zoho, HubSpot, Freshworks, etc.) Knowledge of consumer trends & trade practices. Data analysis and reporting. Attention to detail and high accuracy in data handling. Strong organizational and time-management skills. Good communication and team coordination skills. Key Responsibilities: Maintain, update, and clean customer data using Excel spreadsheets and other tools. Preparation of Monthly/Annual Collection plan, Overseeing the preparation of weekly MIS reports and ensuring streamlined cash-flow. Create and manage reports, dashboards, and trackers to monitor CRM KPIs and customer engagement metrics. Perform data validation, duplication checks, and segmentation to ensure data accuracy. Coordinate with the marketing, sales, and customer support teams to provide backend support for campaigns and customer lifecycle management. Analyse data trends and provide actionable insights to improve CRM strategies. Assist in setting up workflows, automations, and triggers in CRM tools (e.g., Salesforce, Zoho, HubSpot). Maintain proper documentation and SOPs for data management processes. Support UAT and implementation of new CRM features or integrations as required. Handle bulk data uploads, exports, and backups regularly.

Objective of this Role: The primary objective of this role is to build and maintain strong relationships with clients, ensuring their satisfaction and addressing any concerns. The role involves end-to-end sales CRM operations, coordinating with internal departments, and ensuring compliance with company procedures. Roles and Responsibilities Build and maintain relationships with clients, addressing and resolving their concerns. Conduct business reviews to ensure client satisfaction and coordinate with internal departments to meet business needs. Lead post-sales CRM operations, including managing payments and collections, and updating clients on project progress. Ensure timely, comprehensive, and accurate documentation of all sale and service-related activities. Assist clients with queries related to legal matters, agreements, registration, taxation, and banking, while ensuring compliance with company processes and procedures. Skills and Qualifications: Bachelors degree in Business, Finance, or a related field; additional certifications in CRM or project management preferred. Minimum 5 years of experience in the real estate industry. Proven experience in client relationship management and CRM operations, preferably in the real estate industry. Ability to prepare and present various reports (daily, weekly, quarterly, and monthly) and ensure adherence to company policies and procedures.

Coordinate with internal teams for order status and updates Maintain CRM system or Excel database for tracking communication Build and maintain strong relationships with clients

We are hiring Customer Support Representatives to join our team and deliver exceptional service to customers. If you're a strong communicator with a passion for helping others welcome Join Us

Skill required: Next Generation Customer Operations - Customer Service Designation: Inbound Sales Representative New Assoc Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for Candidates are required to have excellent communication skills - written and verbal with absence of mother tongue influence Strong Comprehension skills are key on this project. Ability to comprehend US customer needs through phone communication, translate the need into process query and provide the right resolution in a clear and concise manner Willingness to work mainly US shifts in a 24/7 environment with shift rotations Prior Voice Experience Mandatory. Preferably US Process (Telecom) Ability to multitask and work with multiple tools to provide the best resolution Functional knowledge of using CRM solution and MS Excel Domain knowledge of US Customer Service, preferably Telecom industry Job requires the candidate to be confident, probe for responses and empathize with customers. Needs to be customer centric with strong conversational skills Typing speed (Speed 25 words per minute 85% accuracy) Sales/Retention/Tech experience would be an added advantage International BPO Customer ServiceVoice - Preferably US customer service / US Telecom) Proficient in spoken English, Comprehension skills Ability to Multitask Sales/Retention experience will be an added advantage Roles and Responsibilities: Provide resolution to the customer based on process knowledge and training provided, utilizing the companys internal CRM/mainframe systems and customer purchase orders Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems Should have good command over Grammar and be able to probe well & comprehend Should possess willingness to help the customers by taking ownership Ability to present solution to the customer and add value on calls Should be able to summarize the conversation while providing the resolution Access the companys internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports Maintain customer records by updating account information Ability to think out of the box Ability to work in a dynamic and innovative environment by contributing towards ideation for the project Qualification Any Graduation

Job Requirements Job Description: Job Title: CRM Manager - Customer Loyalty Job Type: Regular/Permanent Job Category: Watches & Wearables - Marketing Department: Marketing - E-commerce Location: Bengaluru, Karnataka, India Titan, a leading brand in the watches and wearables industry, is seeking a highly motivated and experienced CRM Manager to join our team. As the CRM Manager, you will be responsible for developing and implementing strategies to enhance customer loyalty and retention. This is a key role within our Marketing and E-commerce department, and you will have the opportunity to work with a dynamic and talented team. Key Responsibilities: - Develop and implement CRM strategies to increase customer loyalty and retention - Analyze customer data and behavior to identify opportunities for improvement - Collaborate with cross-functional teams to create targeted marketing campaigns and promotions - Monitor and track customer engagement and satisfaction levels - Utilize CRM tools and platforms to manage customer data and communication - Conduct market research and stay updated on industry trends to inform CRM strategies - Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams - Manage a team of CRM specialists and provide guidance and support as needed Additional Parameters: - This is a full-time, regular/permanent position - The role is based in Bengaluru, Karnataka, India - Some travel may be required for this role If you are a results-driven and customer-focused individual with a passion for the watches and wearables industry, we encourage you to apply for this exciting opportunity at Titan. Join our team and be a part of our journey to enhance customer loyalty and drive business growth. Work Experience Qualifications: MBA (tier 1 college ) in Marketing, Business, Data Analytics, or a related field. Experience: 0-1 years of experience in CRM campaign management, lifecycle marketing, or retention strategies. - Certifications in CRM platforms (e.g., Salesforce Certified CRM Specialist, HubSpot CRM) are a plus. - Experience in E-commerce, SaaS, Fintech, or Telecom industries is preferred. Required Skills & Expertise: Technical Skills: - Hands-on experience with CRM platforms and marketing automation tools (e.g., Salesforce, HubSpot, Klaviyo, MoEngage). -Knowledge of data analytics tools (e.g., Google Analytics 4, Mixpanel, Looker Studio,Adobe analytics). - Experience in A/B testing tools (e.g.,SFMC, Google Optimize, VWO). - Familiarity with SQL and database querying (preferred but not mandatory). Functional Skills: - Expertise in customer segmentation and behavioral targeting. - Strong understanding of customer lifecycle stages and lifecycle marketing strategies. - Proven ability to design and execute automated customer journeys. - Competency in analyzing and interpreting customer engagement data. Soft Skills: - Strategic Thinking: Ability to align CRM campaigns with broader business objectives. - Communication Skills: Clear articulation of strategies and data insights across teams. - Problem-Solving: Proactive approach to identifying and addressing campaign challenges. - Attention to Detail: Precision in campaign execution and reporting. - Collaboration: Strong interpersonal skills to work effectively with cross-functional teams.

Job description: Designation : Manager/Sr Manager Business Assurance Location : Bangalore - Diamond District, Domlur. Key Responsibilities: Client Relationship Management: o Serve as the primary point of contact for key accounts. o Build and nurture strong, long-lasting relationships with clients. o Understand client needs and align company services to meet those needs. Service Delivery Oversight: o Ensure seamless delivery of services in line with client expectations. o Monitor service performance metrics and ensure SLA compliance. o Proactively address service issues or concerns. Account Growth & Retention: o Identify opportunities for upselling and cross-selling. o Collaborate with the sales team to support business development strategies. o Develop account plans to drive customer satisfaction and loyalty. Internal Coordination: o Work with operations, technical, and product teams to ensure service excellence. o Coordinate client feedback with internal teams to drive service improvements. • Reporting & Analytics: o Provide regular reports on account status, service performance, and client feedback. o Analyze trends to anticipate potential issues or opportunities. Skills and Experience: Min 8 years of experience. The candidate should be self-motivated, goal-orientated professional with a proven track record into Field Service operations and services to the big corporates and service industry. Proficient in Microsoft Excel. Conflict resolution. Cross-functional team collaboration. Presentation and reporting skills. Have the flexibility and availability to travel (approx. 50% of time)

We're looking for a CSM with a background in SaaS, IT or related industries. The ideal candidate will be responsible for driving customer retention, support, upselling, cross-selling, and customer satisfaction throughout the customer lifecycle. Required Candidate profile You will play a key role in strengthening customer relationships, ensuring product adoption, and unlocking growth opportunities within existing accounts.

Company Name: Investors Clinic Infratech Pvt. Ltd. Company Profile: INVESTORS CLINIC is a real estate consulting company serving all over the globe. It has earned a strong reputation in the real estate industry as we strongly work for the satisfaction of our customers. It's our efficient and effective solution that has given us domestic and global giants as satisfied clients. Position: Customer Relationship Manager Job Description : -Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity. Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession -Responsible for Customer Satisfaction and high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancements - Responsible in maintaining MIS and closely work for Preparation of Final work Report. - Co-ordinating with the internal partners and middle office teams for the process improvement & updating the MIS report logic's. - Responsible for Demand generation, Cheques validation, Sales Order, Generation, Customer Master, Material, Debit & Credit Note creation. - Responsible for handling customers of Lawns & Beyond project contains entire customer data base. - Attending customers who visit HO with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations, transfer requests and registration process. - Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call. - Managing post booking customer services till delivery /possession stage. - Collection of payment dues, against demands generated with construction progress - Assisting customers on allotment of Flats, Registration, Cancellation, Bank Loan Issues, Transfer of Deeds, Bank Loan processing of document Job Specification : 1. Minimum Graduate(Any graduate) 2. 5+ years of experience in CRM(Real estate Preferred) 3. Good communication, Good Presence and negotiation skills. Job Type : Full-time Salary : 7.5 lpa to 12 lpa Schedule : Day shift Location: Greater Noida & Gurgaon Mail me @ sharma.rituhr@investors-clinic.com & Contact @ 9899516117 Thanks & Regards *Ritu Sharma Corporate HR Contact No. : 9899516117 sharma.rituhr@investors-clinic.com "Carry your updated Resume

Position: Trainee Intern Marketing. Location: Pune. Duration: 6 months. Experience: 0 – 6 months. Role Overview. We’re looking for a passionate and driven Marketing Intern to support our email marketing and content marketing initiatives. You’ll gain hands-on experience in creating compelling content, executing campaigns, and analyzing performance across B2B channels.. Key Responsibilities. Email Marketing. Assist in planning and executing targeted email campaigns to nurture prospects, engage leads, and promote content assets (e.g., case studies, whitepapers, event invites). Draft email copy for various campaign types cold outreach, drip sequences, newsletters, and event follow-ups with guidance from the team. Collaborate with sales and marketing teams to build and segment lists based on persona, behavior, or funnel stage. Use email marketing tools (Smartlead or similar) to schedule, A/B test, and monitor campaign performance. Track and report on key metrics such as click-through rates, bounce rates, and conversions, and share insights for optimization. Help maintain a clean and updated database by ensuring contact hygiene and list accuracy. Content Marketing. Write and edit engaging, SEO-friendly blogs, landing page content, social media posts, and email copy aligned with Accelirate’s voice and tone. Support the creation of content, topic research, and outlines for various campaigns and verticals. Assist in developing content assets such as case studies, one-pagers, client success stories, and product summaries. Collaborate with the design team to create visually appealing versions of content (e.g., PDFs, social creatives). Repurpose long-form content into bite-sized posts and emails for multichannel distribution. Research trends, competitors, and industry news to support the development of relevant, timely, and insightful content. Data Mining & CRM Operations. Perform basic data mining to identify and collect contact details of relevant decision-makers from LinkedIn, company websites, and tools like Cognism. Ensure data is accurately entered and updated in the CRM (Zoho or similar) with appropriate tagging, lifecycle stages, and notes. Assist in organizing and maintaining prospect lists and outreach pipelines. Support sales and marketing alignment by updating CRM with campaign interactions, and deal statuses. Run basic CRM reports to support campaign analysis and performance tracking. Other Support Tasks. Contribute to campaign planning and brainstorming sessions. Assist in managing and updating the company blog and resource center on the website. Help ensure brand consistency and messaging alignment across all digital assets. Take part in weekly marketing reviews to share progress, learnings, and new ideas. Requirements. Pursuing or recently completed a degree in Marketing/Digital Marketing, or related field. Strong written communication skills with an eye for detail and storytelling. Familiarity with email marketing platforms (e.g., Smartlead, Mailchimp) is a plus. Basic understanding of SEO, B2B marketing, and content strategy is preferred. Enthusiastic, organized, and eager to learn in a fast-paced environment. What You'll Gain. Real-world exposure to B2B digital marketing in the tech industry. Experience working with a fast-growing marketing team. Opportunities to own projects and present ideas. An Internship certificate and letter of recommendation upon successful completion. Placement offer based on performance. Show more Show less

Job Description- CRM Head Sales About Company: RAAM Group is an auto retail organization based out of Hyderabad with over $200 Mn in annual turnover along with interests in real estate, construction, and consumer retail. We are proud channel partners for leading automobile companies such as Mercedes-Benz, MG Motor, Honda, Ather, Alti Green & Tata. We have our footprint across Telangana, Andhra Pradesh, Karnataka & Maharashtra with a team size of over 2000 people. Job Summary: We are seeking a highly customer-centric and quality-driven professional to join RAAM Group as CRM Head Sales . This role is pivotal in managing the customer experience journey, addressing customer concerns, and driving continuous improvement in SSI (Sales Satisfaction Index) scores. The candidate will be responsible for overseeing and guiding a team of 4 CRM executives to ensure consistent customer satisfaction and operational excellence. Job Role: CRM Head – Sales (Customer Experience & SSI Focus) Location: Hyderabad (Banjarahills, Gachibowli, Kukatpally, Kondapur & Attapur) Experience: Minimum 4 years in CRM or customer experience leadership, preferably in the automobile sector Work Mode: On-site Brand : Morris Garages India Roles and Responsibilities: • Own and improve the end-to-end customer experience journey from booking to delivery. • Manage a team of 4 CRM executives and ensure their performance, training, and development. • Resolve customer complaints effectively and within stipulated timelines, ensuring zero escalations. • Drive improvements in SSI (Sales Satisfaction Index) scores through structured customer engagement and feedback resolution. • Track, analyze, and report SSI data; implement action plans based on findings. • Ensure timely post-delivery customer follow-ups and documentation compliance. • Conduct regular audits of customer touchpoints and process adherence. • Coordinate with sales, service, accounts, and delivery teams to eliminate friction points in the customer journey. • Implement and manage customer delight initiatives to foster loyalty and referrals. • Prepare weekly dashboards and monthly reviews covering CRM KPIs, SSI metrics, and customer feedback. Required Skills and Qualifications: • Bachelor’s degree in Business Administration, Customer Service, or related field. • Minimum 4 years of relevant experience, preferably in an auto dealership CRM or customer experience function. • Proven team management skills, ideally having led a team of CRM executives. • Deep understanding of SSI score methodology and customer satisfaction strategies. • Strong interpersonal and problem-solving skills with a customer-first mindset. • Proficiency in CRM software, Google Sheets/Excel, and dealership management systems. • Ability to manage pressure, drive ownership among team members, and resolve conflicts effectively.

Lead overall customer relationship management strategy operations across business. Oversee customer experience journey, including onboarding, Grievance redressal, loyalty initiatives. Develop implement customer-centric policies, processes, SLAs Required Candidate profile 20-25 years in real estate, property development, or hospitality CRM leadership roles. Proven experience in customer engagement, loyalty programs, and CRM software implementation

We are currently seeking a Senior Principal Consultant in our Technical Services department within the Oracle NetSuite Customer Success Consulting team This position requires heavy interaction with customers, other NetSuite application developers, NetSuite implementation teams, and NetSuite partners This individual will be a part of the team that scopes, designs, develops, and deploys custom scripts, integrations, and workflow solutions for our customers, Job description displayed in the job posting An experienced consulting professional who has a broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family Operates independently to provide quality work products to an engagement Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs Applies Oracle methodology, company procedures, and leading practices, Typical Workload: Each day can be very different It is a great job for people looking to step out of normal routines We have a broad range of responsibilities The typical workload breaks down into the rough percentages: 30% scripting, QA, creating and executing test plans, 30% is customer facing, walking though use cases, reviewing test plans, and sometimes just brought in to solve problems, 15% attend internal meetings including knowledge transfers, mentoring sessions for less experienced resources, and other strategic initiatives 10% integration consulting with customer and third-party systems 10% executive updates, documentation, and overall project management, 5% data migration Responsibilities include: Track and report project progress to appropriate parties using NetSuite and Jira Assist in defining custom scripts on NetSuites SuiteCloud platform Collaborate with other NetSuite consultants to validate business/technical requirements through interview and analysis Produce system design documents and participate in technical walkthroughs Lead technical work streams, design scripts, or validate scripts, coordinate with other developers, Quality Assurance (QA) and deployment activities Conduct Code Reviews Conduct user acceptance testing for complex solutions Assist in development, QA, and deployment processes as necessary to meet project requirements Ability to work in a global team environment Mentor less experienced consultants Preferred Qualifications/Skills include: 6+ years of NetSuite or other ERP / CRM Solutions NetSuite highly preferred, A degree in mathematics, computer science or engineering NetSuite SuiteCloud Development/Design/Testing/Code Review experience, including 3rd party Integration Experience leading technical work streams including other developers and including global delivery teams, Exposure to system architecture, object-oriented design, web frameworks and patterns, experience strongly preferred Ability to author detailed documents capturing workflow processes, use cases, exception handling, and test cases Consulting role experience Software development lifecycle (SDLC) methodology knowledge and use Software development (JavaScript preferred) Proficiency in error resolution, error handling and debugging, Experience with IDEs (WebStorm preferred), source control systems (GIT preferred), unit-testing tools and defect management tools Experience with XML/XSL and Web Services (SOAP, WSDL, REST, JSON) Experience developing web applications using JSP/Servlets, DHTML, and JavaScript Experience with Jira Strong interpersonal and communication skills Travel: Modest to moderate, as appropriate At Oracle, we dont just value differenceswe celebrate them Were committed to creating a workplace where all kinds of people work together We believe innovation starts with diversity and inclusion https: / / oracle , / corporate / careers / culture / diversity html

We are currently seeking a Senior Principal Consultant in our Technical Services department within the Oracle NetSuite Customer Success Consulting team This position requires heavy interaction with customers, other NetSuite application developers, NetSuite implementation teams, and NetSuite partners This individual will be a part of the team that scopes, designs, develops, and deploys custom scripts, integrations, and workflow solutions for our customers, Job description displayed in the job posting An experienced consulting professional who has a broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family Operates independently to provide quality work products to an engagement Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs Applies Oracle methodology, company procedures, and leading practices, Typical Workload: Each day can be very different It is a great job for people looking to step out of normal routines We have a broad range of responsibilities The typical workload breaks down into the rough percentages: ? 30% scripting, QA, creating and executing test plans, ? 30% is customer facing, walking though use cases, reviewing test plans, and sometimes just brought in to solve problems, ? 15% attend internal meetings including knowledge transfers, mentoring sessions for less experienced resources, and other strategic initiatives ? 10% integration consulting with customer and third-party systems ? 10% executive updates, documentation, and overall project management, ? 5% data migration Responsibilities include: Track and report project progress to appropriate parties using NetSuite and Jira ? Assist in defining custom scripts on NetSuites SuiteCloud platform ? Collaborate with other NetSuite consultants to validate business/technical requirements through interview and analysis ? Produce system design documents and participate in technical walkthroughs ? Lead technical work streams, design scripts, or validate scripts, coordinate with other developers, Quality Assurance (QA) and deployment activities ? Conduct Code Reviews ? Conduct user acceptance testing for complex solutions ? Assist in development, QA, and deployment processes as necessary to meet project requirements ? Ability to work in a global team environment ? Mentor less experienced consultants Preferred Qualifications/Skills include: ? 6+ years of NetSuite or other ERP / CRM Solutions NetSuite highly preferred, ? A degree in mathematics, computer science or engineering ? NetSuite SuiteCloud Development/Design/Testing/Code Review experience, including 3rd party Integration ? Experience leading technical work streams including other developers and including global delivery teams, ? Exposure to system architecture, object-oriented design, web frameworks and patterns, experience strongly preferred ? Ability to author detailed documents capturing workflow processes, use cases, exception handling, and test cases ? Consulting role experience ? Software development lifecycle (SDLC) methodology knowledge and use ? Software development (JavaScript preferred) ? Proficiency in error resolution, error handling and debugging, ? Experience with IDEs (WebStorm preferred), source control systems (GIT preferred), unit-testing tools and defect management tools ? Experience with XML/XSL and Web Services (SOAP, WSDL, REST, JSON) ? Experience developing web applications using JSP/Servlets, DHTML, and JavaScript ? Experience with Jira ? Strong interpersonal and communication skills

Role & responsibilities *CRM Strategy*: Develop and execute CRM strategies to drive customer engagement, retention, and growth. *Customer Insights*: Analyse customer data to gain insights and develop targeted marketing campaigns. *Team Management*: Lead and manage a team of CRM professionals, providing guidance and coaching. *Campaign Development*: Develop and execute CRM campaigns across various channels (email, SMS, social media, etc.). *Performance Analysis*: Analyse campaign performance and provide insights to optimize future campaigns. *Collaboration*: Work closely with cross-functional teams, including sales, marketing, and product. Requirements: MASTER DEGREE Is Mandatory *Experience*: 12-15 years of experience in CRM, marketing, 3-4Years in leadership role . *Skills*: - Strong understanding of CRM principles and best practices. - Experience with CRM software (e.g., Salesforce, HubSpot, etc.). - Excellent analytical and problem-solving skills. - Strong leadership and team management skills. - Excellent communication and interpersonal skills. Desirable Skills: 1. *Data Analysis*: Experience with data analysis and interpretation. 2. *Marketing Automation*: Experience with marketing automation tools and platforms. 3. *Customer Segmentation*: Experience with customer segmentation and targeting. 4. *Campaign Measurement*: Experience with campaign measurement and ROI analysis. Soft Skills: 1. *Strategic Thinking*: Ability to think strategically and develop effective CRM strategies. 2. *Leadership*: Strong leadership and team management skills. 3. *Communication*: Excellent communication and interpersonal skills. 4. *Analytical*: Strong analytical and problem-solving skills. 5. *Adaptability*: Ability to adapt to changing business needs and priorities. Fixed CTC + Annual Bonus

About Velocity : - Velocity is building the future of financial services for new-age businesses in India. Our vision is to build products that empower new age businesses by solving multiple growth problems for them. Velocity is Indias largest Revenue Based Financing (RBF) platform. RBF is a new kind of financing where businesses can raise funds based on the ongoing and future revenues. We work directly with over 5000 brands in the country and have currently 1000+ brands live on our portal benefiting and growing with RBF capital. Founders are IIT-IIM alumni, with prior experience across management consulting, venture capital and fintech startups. We are driven by the mission to empower small business owners with technology and dramatically improve their access to financial services. We have raised a total of $30M across 2 rounds of funding and are backed by some of the most marquee global investors including Peter Thiel's Valar Ventures. Job Overview A highly impactful and high visibility role for a potential leader with strong business acumen, cross-functional aptitude, and sharp execution DNA; working directly with the co-founders and functional heads to drive key initiatives that directly impact the top-line. The Growth Strategy Manager will drive strategic initiatives focused on revenue growth. You will be responsible for identifying, driving and tracking new initiatives that accelerate growth, across partnerships, funnel optimization etc.. This individual should have at least 1 years of experience in operations, growth, strategy, lending, or analytics, preferably at a startup and at least 2 years of experience at a consulting firm. About the role: Identification of Growth levers (B2B)across top of the funnel, funnel optimization and partnerships Driving initiatives end to end from conceptualization to execution to tracking, and constantly building feedback loop from implementation to solutioning Develop and execute Go-To-Market strategies for Velocity in various geographies Carry out competitive analysis and be on top of market dynamics Coordinate with different functions within the organization - growth, product, engineering among, credit and others in the deployment of the business initiatives identified While this role works on strategically central problem statements, it is not a gyaan role where the output is a powerpoint. It requires quick understanding of the problem context, developing an approach for resolution, and hands on execution either independently or with relevant stakeholders Stay updated with the fast-changing fintech landscape Here’s what you require: Bachelors/ masters degree from Tier 1 college – IIT/ IIM (MBA not mandatory) or qualified CAs (either this or a very strong proof of work in scaling a startup) 2-4 years of experience in either top tier consulting firms (MBB) or Strategy/ CEO’s Office in high growth tech startups Experience of having worked across strategy and execution pieces Exceptional analytical and quantitative problem-solving skills Excellent verbal and written communication with interpersonal skills Go getter attitude with creative thinking abilities Ability to work collaboratively in a team environment High-level proficiency in Excel Benefits: Comprehensive Medical Insurance Coverage Significant ESOPs Free Lunch and Snacks Sports reimbursements Relocation allowances Free Lunch and Snacks

Greetings !! We have an urgent opening for the position of CRM Specialist for Chennai - Vallam location. Job Title : CRM Specialist Summary: Own and optimize customer relationship workflows, ensuring prompt responses and effective followups to drive customer satisfaction and retention. Key Responsibilities: Set up, maintain, and update customer data and interaction logs. Monitor and track customer responses daily; ensure timely, proactive followups on every interaction. Analyze customer behavior and feedback to spot trends and areas for improvement. Work closely with sales and support teams to ensure smooth communication handoffs and shared customer knowledge. Ensure data is accurate, organized, and compliant with privacy standards. Required Skills: Strong organization and attention to detail. Excellent written communicationclear, timely followups. Analytical mindset with ability to interpret basic customer data. Proactive approach to managing customer interactions. Interested candidates, please share your cv at sandhya.khinchee@adecco.com or can call at 8431233602. Best Regrds Sandhya Khinchee Adecco India

Summary : We are seeking an experienced Assistant CRM Manager to join our CRM department. The ideal candidate will have at least 6 years of experience in CRM and a proven track record of successfully managing customer relationships. Roles and Responsibilities: Manage post-sale customer relationships and collections. Coordinate with banks, NBFCs, legal teams, and other relevant vendors. Focus on providing excellent client service, both pre- and post-sale, to ensure long-term customer retention. Understand the full customer lifecycle from initiation to possession. Ensure a smooth and hassle-free experience for customers in areas like onboarding, registration, and payment follow-up, while delivering prompt and accurate service. Handle NRI customers and ensure their experience is seamless. Possess strong communication and negotiation skills. Prepare daily, weekly, and monthly reports and communicate clearly with leadership. Meet monthly targets for assigned projects. Qualifications :- Bachelor's degree in Marketing, Business, or related field- 6+ years of experience in CRM, - Strong analytical and problem-solving skills- Excellent communication and leadership abilities- Proficiency in CRM software and tools- Experience working in a fast-paced, dynamic environment

As a Senior Customer Delight Executive, you will manage global customer interactions, provide resolutions via voice and email channels, and ensure top-a notch service delivery. Only Graduate Please only whatsapp your CV and name on HR 8826673317 Required Candidate profile Why Join Us? Work with a reputed global client in a professional, supportive environment. Opportunities for fast-track career growth into team lead/QA/SME roles.

Experience - 5 to 8 years in Retail FMCG Marketing. Customer Retention and Loyalty: Develop and implement strategies to enhance customer satisfaction, retention, and loyalty. Growth Marketing . Required Candidate profile New Store Openings - Launch, Activations Existing Stores Performance boost Activations at the Store. Experience in Store visit store Marketing. Loyalty & Retaining Festive Activations -Brand Campaign.

At Holiday Inn Club Vacations, were all about creating family moments and memories. And were looking for people who can help us create something new and rare - the most loved brand in family travel. Our goal is to grow our people, memberships, resorts, and guest love. Thats why we need individuals like you who will bring their passion to work every day. Who will instill confidence, trust, and respect. Who are eager to encourage success and build relationships. If so, were looking for you. POSITION DESCRIPTION: The Sr CRM Audience Specialist position will be responsible for supporting the strategic vision of Performance Marketing, by executing key audience segmentation requirements while ensuring audience selection and suppression criteria are built, reviewed and executed to the highest standards. The CRM Audience Specialist is responsible for executing against audience selection and suppression criteria to provide audience segments for communications used to help drive key business decisions and communication efforts. The role includes writing, reviewing and running queries against source data systems to generate a file that can be used for campaign execution. The CRM Segmentation Specialist will also support all Holiday Inn Club Vacations lifecycle(s) including (acquisition, retention, reactivation) and initiatives executed through Telemarketing and Digital Media Channels such as Web, SMS, MMS, and RVM. ESSENTIAL DUTIES AND TASKS: 1. Review of provided audience selection and suppression criteria to ensure completeness of information matches campaign, business unit and corporate standards for all audiences. Provide timely and detailed feedback for any areas that need review prior to or during audience build. 2. Develop deep understanding of selection and suppression criteria for each audience as well as data architecture of source data systems to allow for campaign execution. 3. Develop selection criteria utilizing SQL, Salesforce reports or Power BI to pull audiences. Perform self-QA on all audience selection/suppression and submit query results for validation prior to delivering audience files for execution. 4. Campaign setup, campaign member validation and phone setup in Salesforce Sales Cloud. Perform validation of all campaign setup to ensure that all elements are delivered against spec. 5. Detail-oriented and highly organized, excels at creating clear, comprehensive, and user-friendly documentation. With a strong ability to translate complex processes into accessible content, they ensure that information is accurate, consistent, and easy to follow. QUALIFICATIONS: Strong ability to learn data architecture and audience criteria quickly to write effective campaign selection and suppression criteria. Strong background writing SQL queries and developing reports in Salesforce report builder Experience in reviewing audience specs and turning requirements into executable queries, following QA protocol and ensuring audience criteria is followed, executed and delivered. Understanding of Salesforce Sales Cloud campaign setup to support campaign setup and QA. Self-starter with strong organizational skills and strong attention to detail and work ethic. Proficient in prioritizing and organizing assignments. Possess well-developed judgment, interpersonal and communication skills. Participates in proactive team efforts to achieve departmental and company goals. Must have the ability to thrive in a fast paced ever changing work environment as well as a collaborative team atmosphere.

Role & responsibilities CUSTOMER EXPERIENCE MANAGER You will turn customers into long-term brand advocates by delivering world-class support, proactive communication, and personalized wellness experiences. Key Responsibilities Customer Journey Optimization - Own and enhance the entire customer experience cycle from inquiry to post-purchase. - Develop educational content (onboarding guides, video tutorials, webinars). - Implement customer feedback loops to improve products & services. Customer Support & Service Excellence - Set up & manage multi-channel support (WhatsApp, Email, Calls, Social Media). - Reduce response & resolution times by optimizing SOPs. - Build a pre-written FAQ & response database to streamline common queries. - Train & manage a customer support team to ensure 100% satisfaction. Retention & Loyalty Programs - Develop a customer loyalty & referral program to drive repeat purchases. - Track Net Promoter Score (NPS) & Customer Satisfaction (CSAT) to measure success. - Identify customer pain points & collaborate with product & marketing teams to improve engagement. After-Sales & Warranty Support - Implement a smooth returns, maintenance & warranty process for ice baths, saunas, and red light therapy panels. - Work with the Product & Operations Team to ensure quick service resolution. - Track product defects, return rates, and service tickets to enhance quality control. CRM & Data-Driven Customer Insights - Implement & manage a Customer Relationship Management (CRM) system (HubSpot, Odoo, Zoho). - Use customer data & AI automation to personalize interactions & increase engagement. - Analyze buying behavior to predict & drive repeat purchases. Community Building & Brand Advocacy - Engage with customers through social media, wellness events, and email marketing. - Encourage & manage user-generated content (testimonials, reviews, transformation stories). - Convert satisfied customers into brand ambassadors through influencer referral programs.

Roles and Responsibilities Manage investor relations through effective communication, ensuring timely updates on investment strategies and reporting. Develop and implement CRM strategies to enhance relationships with investors, limited partners, and other stakeholders. Prepare comprehensive investor reports, including financial statements, market analysis, and portfolio performance reviews. Collaborate with cross-functional teams to identify new business opportunities and develop investment strategies aligned with company goals. Ensure compliance with regulatory requirements related to investor communications and disclosures. Desired Candidate Profile 1-5 years of experience in Investor Relations or a similar role within the Private Equity industry. Strong understanding of CRM management principles and practices for managing complex datasets. Excellent analytical skills for preparing detailed investor reports using various tools such as Excel or PowerPoint. Ability to work effectively under pressure to meet tight deadlines while maintaining high-quality output standards.