918 Crm Management Jobs - Page 11

Role & responsibilities Experience in B2B marketing for industrial products Created and managed digital, BTL, and content marketing plans within set budgets Organized sponsored events at the national and local levels Managed vendors and agencies for websites, SEO, events etc. Handled content marketing like newsletters, emailers, and blogs, and tracked their performance Designed simple creatives, e-mailers, and brochures Ran digital marketing campaigns to generate new business enquiries Grow brand awareness for Blue Star E&E among the key solution portfolio across Industrial Testing & Measurement Establish Blue Star E&E as a Solution Provider in existing & new business lines Establish a marketing calendar for brand awareness and enquiry generation initiatives and manage budgets and deliver on marketing objectives Manage Digital, Social, Media & PR agencies, content writers, event agencies to conceptualize & execute the initiatives Manage inside sales team and ensure efficiency of the same Conduct periodic brand awareness research to ensure marketing objectives are achieved Monitor enquiry generation through various digital campaigns through website, google key words, LinkedIn, B2B platforms, etc. and work with CRM team for handover of enquiries and take feedback on sales conversion to optimize media spending Preferred candidate profile MBA in Marketing with 2 to 5 years of experience in Field Marketing, BTL, Vendor Management, CRM. Candidates from Industrial equipment/ machine tool background will be preferred

Junior Process Associate [Full-time, Night Shift, Mon–Fri(8:00PM-5:00AM)]. Required:Intermediate/Graduate, lead generation, good English, coordination skills. Joining:Immediate,NO Transportation Email resume to grace@immunisip.com. Call 9014121625. Perks and benefits Bonus Medical insurance Ongoing training

Responsibilities: Develop & execute CRM strategies Manage customer relationships Measure & improve CRM performance Collaborate with cross-functional teams Ensure exceptional customer experiences Food allowance Annual bonus

Founded in January 2021, our client is a fast-growing real estate-tech venture with 100 team members, based in Bengaluru with a hybrid setup. Using AI-driven analytics, we enable homeowners to get fair digital offers and buyers to move into fully refurbished homesstreamlining the entire home sale-to-move-in journey. With a $7M+ seed fund, theyve hit a $1M+ monthly run-rate and $3–4M in annual revenue. Over 200 offers are processed monthly, backed by success stories of quick, fair sales and seamless home transitions. Join them to reshape real estate through tech, trust, and transparency. WHAT WILL YOU DO? You will build rapport generate qualified leads from the channel partners, where primary offers to sellers are to be made You’ll assume the front-ending responsibility, effectively communicating the offer and assessing the status of the lead You’ll visit individual homes, assessing them from a business perspective, and honestly capturing relevant feedback from a qualitative buyer perspective You’ll coordinate internally with the Pricing team to derive final price offers for the homes You’ll close, and subsequently handhold through to the final sign-off on the numbers with the seller, and close things out by signing a Booking Form documenting all agreed terms and conditions You’re responsible for a smooth handover to our Customer Experience (CX) team to drive things from there on Project Management, Mathematical Ability, Business Acumen, Negotiation Ability, and Conversation Skills are the key pillars of the Business Development Manager role You are the face and voice of the brand, and you must live our values (Get Stuff Done; Be a Good Person!) in everything you say and do You’ve got to be comfortable working with targets and consistently hitting or delivering beyond that - things will grow at a breakneck pace because we’re a very young startup! You’re good at communicating clearly, and setting expectations with stakeholders and working with multiple teams Framing Channel Partner vertical policies and expansion strategy. Regular Channel Partner events & engagement activities will be under your purview. WHAT YOU SHOULD BRING TO THE TABLE 4-8 Years of experience managing Real Estate Channel Partners OR 4-8 Years of experience managing Channel Partners in any industry OR 4-8 Years of experience of working as a channel partner Enthusiasm to work with CRM systems and drive value through them Good communication skills, both verbal and written, formal and informal (English) An understanding of timelines and project management Comfort with targets & execution planning! Willing to travel within Bangalore regularly (you should love being in the field!) Comfortable with Microsoft Excel Good presentation skills and exceptional customer service skills Excellent communication skills - verbal (English, Hindi and Kannada). Any other language is an added advantage Ability to create business plans and work with internal teams to ensure perfect execution Good organizational skills and the ability to multitask

3-month unpaid remote internship with potential full-time offer basis performance. Work on live projects, engage with real clients , collaborate with tech teams, and receive Salesforce mentorship. Hands-on B2B experience guaranteed!

Responsibilities: Lead sales strategy & execution Meet revenue targets Manage client relationships Generate new business opportunities Collaborate with marketing team on campaigns Monitor sales and provide regular performance reports to management

Role & responsibilities : Manage and maintain records, databases, and filing systems. Handle correspondence, emails, and phone calls. Prepare reports, presentations, and other documents. Assist in coordinating office activities and operations. Support the team in daily administrative tasks. Ensure compliance with company policies and procedures. Maintain confidentiality of sensitive information. Preferred candidate profile : Proficiency in MS Office (Word, Excel, PowerPoint). Advanced Excel. Excellent organizational and multitasking abilities. Coordination with team, manager & Dealers. Prepared reports on CRM & manage the data accordingly. Strong written and verbal communication skills. Ability to work independently and as part of a team. High level of integrity and professionalism. Additional Qualifications: Knowledge of office management systems and procedures. Ability to handle sensitive information with discretion

We are seeking a motivated and detail-oriented IT Sales Admin to support our sales team in managing administrative tasks and ensuring smooth operation of sales processes. This internship provides hands-on experience in sales operations within the IT industry and is an excellent opportunity to develop skills in customer relations, data management, and technology sales. Key Responsibilities : Sales Support : - Assist the sales team in preparing proposals, quotations, and contracts. - Process and manage sales orders in the CRM system. - Coordinate with the sales team to ensure timely delivery of products and services. CRM Management : - Update and maintain customer and sales records in the CRM system. - Generate sales reports and dashboards for management. - Assist with tracking customer interactions and opportunities. Customer Communication : - Serve as a point of contact for customer inquiries regarding sales orders and product information. - Help coordinate customer meetings and follow-ups. Administrative Support : - Manage documentation, including contracts, agreements, and sales-related materials. - Organize and file digital documents in relevant databases. - Assist in managing sales calendars and scheduling meetings. Collaboration : - Work closely with the IT and Sales teams to ensure product knowledge and service updates are aligned. - Coordinate with the logistics team to ensure timely delivery and fulfillment of orders. Skills & Qualifications : - Education : Currently pursuing a degree in Business, IT, Marketing, or a related field. Technical Skills : - Basic knowledge of CRM software (Salesforce, HubSpot, etc.) is a plus. - Proficient in Microsoft Office Suite (Excel, Word, PowerPoint). - Communication : Strong verbal and written communication skills. - Attention to Detail : High level of accuracy in handling sales data and documentation. - Team Player : Ability to work collaboratively in a fast-paced team environment. - Problem-Solving : Strong analytical skills and the ability to think on your feet. What You Will Gain : - Hands-on experience in IT sales and sales operations. - Exposure to CRM tools and sales management systems. - Opportunity to work in a collaborative and fast-paced IT environment. - Mentorship and career development opportunities.

Client Interaction & Relationship Management. Maintain strong post-sale communication with home buyers. Coordinate site visits, meetings & walk through during the construction & handover phases. Maintain accurate customer documentation & records. Required Candidate profile Documentation & Legal Coordination Collections & Payment Follow-up Customer Satisfaction & Service Quality. Coordination with Internal Teams Work closely with Sales, Projects, Legal, Accounts Dep.

Responsibilities: * Manage customer queries via phone, email & chat * Resolve complaints promptly * Coordinate with clients on schedules & billing * Handle incoming calls, follow ups & sales * Maintain CRM system accuracy Health insurance Annual bonus Sales incentives Performance bonus

Job Title: Field Sales Manager (Direct Sales Team) Reporting To: Chief Business Officer (CBO) Company: Digient Technologies Private Limited Job Type: Full-Time Location: Chennai – Onsite Territory Coverage: Chennai & ROTN Experience: 5–8 years About Us Digient Technologies is a dynamic and innovative B2B online iGaming company, dedicated to providing cutting-edge solutions in the rapidly evolving iGaming industry. We pride ourselves on delivering high-quality products and services that enable our clients to stay ahead in the competitive landscape of online iGaming. Job Overview We are seeking a dynamic and results-oriented Field Sales Manager to lead our direct sales team. The ideal candidate will be responsible for managing a team of Field Sales Executives (FSEs), achieving daily targets for visits, demos, and conversions, and ensuring effective use of CRM tools for lead tracking. This role demands strong team management capabilities, on-field leadership, and the ability to drive performance through regular training and feedback. The position is based in Chennai and covers the Chennai and the Rest of Tamil Nadu region, requiring a hands-on approach and familiarity with local markets. Key Responsibilities: Manage a team of 5–30 Field Sales Executives (FSEs) Ensure daily visit, demo, and conversion targets are met Conduct field training, ride-alongs, and provide performance feedback Maintain CRM hygiene and ensure lead tracking Coordinate with agencies for local hiring if needed Run weekly performance reviews and handle team incentives Act as escalation point for customer/demo issues Represent Booking Genie in the field with salons and local partners Ideal Profile: 5–8 years’ experience in field sales (FMCG, telecom, or direct sales) Prior experience managing small sales teams Fluent in Tamil, English Familiar with key TN cities Hands-on, field-driven mindset with basic tech comfort (mobile CRM, WhatsApp, Sheets)

JOB DESCRIPTION Job Title: Marketing Trainee Company Name: Prochant India Pvt. Ltd. Location: Chennai DLF IT PARK Industry: Medical Billing (RCM) Domain: US Healthcare Shift Timing: 4:00 PM 1:00 AM IST (Monday Friday) Work Mode: Office-Based (5 Days a Week – Fixed Weekends Off) Job Overview: We are looking for a passionate and creative Marketing Trainee to join our growing team. If you have recently completed your MBA in Marketing , International Business , or Operations , this is an excellent opportunity to begin your career in a fast-paced, global work environment. You will gain hands-on experience in marketing activities that support our U.S. healthcare operations and contribute directly to our growth. Note: Candidates with MBA in HR , Finance , or unrelated fields will not be considered . What We're Looking For: Education: MBA in Marketing / International Business / Operations (Mandatory) Experience: 0–1 year (Freshers encouraged to apply) Excellent verbal and written communication skills Proficiency in MS Office (especially PowerPoint & Excel) Strong interest in digital marketing, analytics, and campaign execution Highly organized, detail-oriented, and self-motivated Ability to multitask and manage deadlines in a fast-paced environment Key Responsibilities: Gather and analyze data from ongoing marketing campaigns Conduct market analysis and competitive research to support strategic decisions Assist in executing promotional activities across digital and traditional platforms Create marketing presentations and support content development Maintain and manage company CRM and marketing databases Provide day-to-day support to the marketing team What We Offer: Competitive compensation Medical insurance coverage A dynamic, inclusive, and collaborative work environment Learning opportunities in global B2B marketing and healthcare industry Fixed weekend off ensuring work-life balance Continuous career development and growth path Transport assistance for female employees (if needed) At Prochant India , we are committed to nurturing future talent. If you're ready to start your career in marketing with real impact, apply now and be part of a high-performing team that supports global healthcare innovation. Apply Now – Start Your Marketing Career with Us! Contact: HR – Albert James Phone: 88072 64814 (Available 11 AM – 8 PM, WhatsApp Resume Accepted) Email: albertjames@prochant.com

Key Responsibilities: Own the complete sales cycle from lead generation and field prospecting to product demo, follow-ups, and closing deals. Identify and onboard offline-first retailers in your assigned territory—especially in segments like fashion, jewelry, electronics, groceries, salons, and cafes . Conduct in-person product demos and communicate clear ROI to shop owners, managers, and franchise partners. Build strong local pipelines through store visits, referrals, walk-ins, and channel relationships . Keep CRM systems updated regularly with lead status, meeting notes, and closures. Work closely with the onboarding and customer success teams to ensure a smooth client transition post-sale. Maintain weekly activity goals (visits, demos, closures) and exceed monthly sales targets. What We’re Looking For: We’re on the lookout for high-energy, outcome-driven Field Sales Executives who can own the streets, win over shopkeepers, and drive revenue. If you’re excited by SaaS, have a flair for building relationships, and are hungry to grow—this is your chance to be part of a fast-scaling retail tech startup. This role is ideal for candidates who’ve sold to SMB retailers and have previously worked in sales roles at companies like Petpooja, GoFrugal, Zoho, Razorpay, Pine Labs, or any other POS/CRM/fintech solution. 1–4 years of B2B field sales experience in SaaS, CRM, POS, digital marketing, or retail fintech. Prior experience selling to offline retailers, small chains, or multi-outlet businesses . Excellent storytelling and ROI pitching – you can explain why a 25K–1.5L/month tool is worth it. Confident doing WhatsApp follow-ups, chai-time pitches , and local bonding with shopkeepers. High ownership – treats every lead like your own business deal. Hustler mindset with a structured demo > follow-up > close rhythm. Fluent in local language + working knowledge of English . Comfortable using tools like WhatsApp, Zoho/Salesforce, Google Forms, Excel, Gmail . Our Expectations: 10–15 store visits/week 8+ product demos/month 5+ paid client onboardings/month Maintains 10+ active leads at any time CRM hygiene maintained daily Seamless handover to support teams post-sale Base Salary: Competitive fixed compensation based on city and experience level. Incentives & Perks: Local travel allowance & mobile reimbursement Half-Yearly rewards, leaderboards, and top performer recognition Frequent performance reviews with growth opportunities every 3–6 months Career Growth at Zithara.AI: We believe in building leaders from the ground up . High performers in this role can fast-track into: Sr. Sales Executive City Sales Manager Regional Sales Head or explore transitions into Inside Sales, Channel Partnerships, or Strategy Why Join Zithara.AI? Be part of a fast-scaling AI-first startup changing Indian retail. High visibility, high impact role—your work directly drives company growth. Real career progression based on performance, not tenure . Work with a passionate, agile, and entrepreneurial team. Email your resume and expertise to hr@zithara.in

Henry Harvin Education is seeking target-driven Admission Counselors for its Noida office to convert leads, counsel students, and drive admissions. Strong communication and sales skills are required. Fixed pay plus attractive incentives. Required Candidate profile - Handle inbound/outbound calls to prospective students - Counsel students on courses - Convert leads to admissions - Follow up with interested candidates - Coordinate with sales & ops to meet targets Perks and benefits Flexible working hours & Unlimited Incentives

Job Description Summary: Sales Administrator Company: Rishab Industries Location: Bhosari, Pune Position: Sales Administrator No. of Positions: One Department: Sales / Business Development Joining Period: Immediate Key Details: Experience Required: 2 to 4 years in sales administration, customer service, or sales coordination. Qualification: Bachelors degree in Business Administration, Marketing, or related field. CTC: Depend on Interview Languages: English, Hindi, Marathi Communication Skills: Excellent written and verbal communication; strong organizational and coordination skills. Job Profile: Handle day-to-day administrative tasks to support the sales team. Process and manage sales orders, quotations, and invoices accurately. Maintain customer records, pricing, and contracts in the CRM system. Coordinate between sales, finance, and operations teams for timely order fulfilment. Track pending orders, delivery schedules, and payments. Prepare sales reports, dashboards, and performance summaries. Assist in sales presentations, client proposals, and product documentation. Respond to client inquiries and resolve order-related issues. Ensure proper filing and upkeep of sales documentation. Support the sales team in achieving monthly/quarterly targets. Ability to multitask and work under pressure with high attention to detail. This role is ideal for a proactive and detail-oriented professional with strong coordination skills and experience in sales support.

Develop execute regional sales strategies- business goals. Lead, mentor manage a team of sales Conduct client meetings, demos follow-ups to drive conversions Build relations with architects, interior designers, builders, and consultants Zoho CRM

Coaching and Development: Supports CE & LS Team Leads with regular and consistent coaching. Reinforces team strengths and creates customized action plans to address areas for improvement. Properly documents development and progress. Collaboration: Encourages collaboration with other departments to align with company and business strategies. Designs and implements action plans, policies, and procedures to ensure high CSAT performance, as directed by Management. Operational Review: Actively participates in internal and external meetings (WBR, MBR, QBR, YBR, etc.) to discuss trends, action plans, and reinforce strengths. Provides recommendations for solutions and drives process innovation. Verint/Training LMS: Ensures proper usage of the tool, self-trains on all available versions, and maintains communication with IT and POC to report any outages. Keeps data updated to meet recording percentage requirements according to the client SOW. Ensures team members are trained and utilizing the tool effectively. Client Relations: Manages client communication and acts as the point of contact for aligning Quality Assurance and business strategies. Contributes as a partner in developing process improvements HC Forecasting and Right-sizing: Collaborates with Operations and Workforce to determine FTE forecasts along with New hire training scheduling and maintaining support-to-agent ratios as per agreements or SOW. Handles headcount requisition and ensures promotions and movements are processed. Team Management: Designs improvements in departmental structures to provide career opportunities and growth for CE staff. Monitors departmental morale through discussions with CE staff. Maintains open communication by scheduling regular group discussions to address needs, requests, and issues. Coordinates and assists in resolving concerns faced by CE team members. Performs administrative tasks such as payroll, status change forms, and maintaining 202 folders. Skills: Excellent communication and interpersonal skills Strong leadership and team management abilities Excellent problem-solving and conflict resolution skills Ability to analyze data and make strategic decisions Proficient/Fairly comfortable with MS Office and Google Sheets, Docs & Slides Candidate should have 10 yrs (4 years as Manager) of experience

• Identify and develop new business opportunities in logistics and freight forwarding (air, sea, road). • Manage the entire sales cycle – from prospecting to deal closure and account onboarding.

Cleartrip Private Limited is looking for Senior Manager - CX Design to join our dynamic team and embark on a rewarding career journey. Analysis for the current business practice. Find out the different operational strategies. Work on developing the current operational strategy applied to the company with the most recent technology. Coordinate with the operations manager to take the required steps after brainstorming and research. Optimize the operations in the company. Put the suitable operational strategy to fit with the companys culture. Implement the operational strategy in the different departments of the company. Supervise the strategy, and make sure that all the employees respect this strategy. Work regularly in improving the companys operations performance. Also, the deputy operations manager works in certain cases in touch with the clients to make sure that they receive the required service with the highest quality. In Customer service company, the deputy operations manager works with his team to make the clients satisfied by offering to his team the required training and courses to be able to communicate correctly with the customers. Follow up with the running project daily in order to make sure that they follow the right operation process. Check the logistics operations. Monitor t Show to the employees the company strategies and regulations in order to maintain the operation process. Solve all the different problems that could face the operations, to ensure the operational strategy. Issue a weekly, and monthly report for the operations manager to see all the updates realized on

Skill required: Marketing Operations - Campaign Management Designation: Campaign Management Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The CRM Specialist will be responsible for managing CRM systems and initiatives, ensuring the effective use of customer data to drive engagement, retention, and growth. This role will play a key part in the development and execution of CRM strategies that enhance customer experiences, foster long-term loyalty, and maximize customer value. The CRM Advisor will collaborate with multiple internal teams, leveraging data and insights to ensure that CRM tools and processes deliver measurable results aligned with the companys business goals. Experience & Education:Experience:3-5 years of experience in CRM management, customer engagement, or digital marketing roles, preferably within a large enterprise or consumer-focused business. Proven experience working with CRM platforms (Salesforce, or similar) and related tools for campaign management and customer data analysis. Previous experience working within the energy or retail sector is an advantage but not essential. Familiarity with managing cross-functional teams and working in a matrix organization. Education:A bachelors degree in Business, Marketing, Data Analytics, or a related field is required. Additional certifications in CRM systems (e.g., Salesforce Certified Administrator or Consultant) or data analytics are desirable. What are we looking for Technical Skills: CRM Systems Expertise:Good understanding of CRM platforms such as Salesforce, Adobe Campaign, Dot Digital to manage customer relationships and deliver targeted campaigns. Data Management & Analytics:Strong ability to manage and analyze customer data to derive insights and inform strategic decisions. Familiarity with tools like Excel, Google Analytics, or Tableau for reporting and analysis. Customer Segmentation:Ability to analyze customer data and create actionable customer segments for targeted communications, leveraging analytics and insights to personalize engagement. Marketing Automation:Knowledge of marketing automation platforms to streamline customer interactions and campaigns across channels (email, SMS, etc.). Integration & Data Flow Management:Familiarity with integrating CRM tools with other business systems (e.g., marketing platforms, sales systems) to enable seamless data flow and customer experience. Core Competencies:Customer-Centric Approach:Strong focus on understanding and anticipating customer needs, using CRM tools to deliver personalized, relevant customer experiences. Analytical Thinking:Ability to analyze data and identify trends, insights, and opportunities for CRM improvements and business growth. Project Management:Excellent organizational and time management skills, with the ability to manage multiple projects simultaneously, ensuring delivery on time and within scope. Collaboration & Communication:Strong interpersonal and communication skills, capable of working cross-functionally with diverse teams and engaging stakeholders effectively. Problem-Solving:Proactive in identifying challenges in CRM processes or customer interactions, developing effective solutions to enhance performance. Attention to Detail:High attention to detail in managing customer data and executing campaigns to ensure accuracy and quality in all CRM-related activities. Roles and Responsibilities: CRM Strategy Development and Implementation:Develop and execute CRM strategies to enhance customer engagement, drive retention, and support business objectives. Collaborate with marketing, sales, and digital teams to align CRM efforts with overall customer experience strategies. CRM System Management:Oversee the configuration, management, and optimization of CRM systems (e.g., Salesforce, Dynamics 365), ensuring the systems are fully utilized to meet customer and business needs. Troubleshoot issues and work with IT to resolve technical challenges. Customer Data Management:Ensure data quality and integrity by implementing best practices for customer data collection, segmentation, and enrichment. Maintain a customer database that allows for targeted, personalized marketing and communication strategies. Campaign Planning and Execution:Lead the creation and execution of CRM campaigns, including email, SMS, loyalty programs, and push notifications, ensuring they are aligned with business objectives and customer preferences. Performance Monitoring and Reporting:Track the effectiveness of CRM campaigns through key performance indicators (KPIs), such as customer retention rates, engagement levels, and ROI. Provide regular reports to senior leadership on campaign results and customer insights. Collaboration Across Functions:Work closely with marketing, digital, sales, and customer service teams to ensure CRM strategies are integrated across all touchpoints and deliver a consistent and exceptional customer experience. Continuous Improvement:Stay up to date with industry best practices, CRM trends, and technological advancements. Recommend improvements to CRM strategies, tools, and processes based on market research and customer feedback. Qualification Any Graduation

Skill required: Marketing Operations - Adobe Campaign Classic Designation: Campaign Management Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/design Adobe Campaign uses customer data to create, coordinate, and deliver dynamic campaigns through email, mobile, offline channels etc. The CRM Team Lead is responsible for overseeing and managing multiple CRM teams, ensuring that all CRM activities meet high standards of quality and efficiency. You will be accountable for the successful execution of CRM campaigns, ensuring adherence to Service Level Agreements (SLAs), and driving continuous improvement across various CRM teams. As a key leader, you will collaborate with senior management, cross-functional teams, and external stakeholders to enhance CRM strategies, streamline processes, and deliver exceptional customer experiences. What are we looking for CRM Expertise:Proven experience in CRM management, with a deep understanding of CRM platforms and tools.Leadership:Strong leadership and team management skills, with a track record of successfully leading and developing high-performing teams.SLA Management:Experience in managing SLAs and ensuring compliance with service standards.Quality Assurance:Ability to implement and enforce quality assurance practices across CRM operations.Data Management:Expertise in data management and segmentation strategies to drive effective CRM campaigns.Process Improvement:Demonstrated ability to drive continuous improvement and optimize CRM processes.Communication:Excellent communication and interpersonal skills to collaborate with cross-functional teams and stakeholders.Technical Skills: Familiarity with CRM technologies and platforms, including Salesforce, HubSpot, or similar.Analytical Skills: Advanced data analysis skills to interpret CRM performance metrics and make data-driven recommendations.Digital Marketing:Understanding of digital marketing strategies and their integration with CRM efforts.Project Management:Experience in project management and the ability to manage multiple projects simultaneously. Roles and Responsibilities: Team Leadership:Lead, mentor, and manage multiple CRM teams, ensuring alignment with organizational goals and CRM strategies.Provide guidance and support to team members, facilitating professional development and addressing performance issues.Campaign skills:Hands on experience on Figma, HTML5, CSS3, Javascript to lead different CRM teamKnowledge on email simulator Litmus, Email on Acid etc would be desiredKnowledge on Adobe platforms to support Developers and QCCampaign Oversight:Oversee the planning, execution, and optimization of CRM campaigns across various channels, including email, SMS, push notifications etcEnsure campaigns are executed in line with defined SLAs, including timelines, quality standards, and performance metrics.SLA Management:Monitor and ensure compliance with SLAs for campaign execution, issue resolution, and overall CRM operations.Develop and implement processes to track and report on SLA adherence, identifying and addressing any deviations promptly.Quality Assurance:Implement and enforce quality assurance practices across all CRM teams to ensure accuracy and effectiveness of campaign setups and data management.Conduct regular reviews and audits of campaign processes and outputs to maintain high standards of quality.Data Management:Oversee data hygiene and management practices, ensuring the integrity and accuracy of CRM data.Implement best practices for data segmentation, targeting, and personalization to optimize campaign effectiveness.Process Improvement:Drive continuous improvement initiatives to enhance CRM processes, tools, and strategies.Stay updated with the latest CRM technologies and industry trends to recommend and implement best practices.Collaboration and Communication:Collaborate with marketing, sales, and IT teams to align CRM strategies with broader business objectives and ensure seamless integration of CRM efforts.Maintain effective communication with stakeholders, providing regular updates on CRM performance, challenges, and opportunities.Performance Reporting:Develop and maintain comprehensive reports on CRM campaign performance, SLA adherence, and team productivity.Analyze performance data to identify trends, insights, and areas for improvement.Compliance and Best Practices:Ensure that all CRM activities adhere to legal and regulatory requirements, including data privacy and anti-spam laws.Promote and enforce best practices for CRM operations and customer engagement. Qualification Any Graduation

We are looking for a dynamic and goal-oriented Business Executive. The ideal candidate should be experienced in healthcare, pharma, or diagnostic sales and should be capable of independently managing business development activities.

2–5 years of field sales experience (FMCG, pharma, or Insurance) Manage and support a team of 10–15 junior field executives Regularly travel across assigned cities to supervise field activities Submit timely reports to the central team

Sales Executive | Gurgaon (On-site) | 1.75–2.25 LPA + up to 15% variable | Full-time | Mon-Sat | Lead generation, client meetings, site visits, lease negotiation, deal closure, relationship management, documentation, travel allowance provided. Required Candidate profile Fresh graduate or 0–1 year experience, confident communicator, eager to build a career in real estate, quick learner, basic MS Office skills, own vehicle a plus. Perks and benefits Perks: Fixed pay, incentives, travel allowance.

Job Description We are seeking a dynamic and customer-focused Customer Specialist to be the first point of contact for our prospective customers. Based in our Chennai office, you will play a critical role on the front lines of our sales process, acting as a vital link between inbound interest and our sales team. In this role, you will be responsible for engaging with potential clients, qualifying their needs, and ensuring a seamless handover to the right sales representatives. If you are a motivated individual with a passion for technology and a talent for communication, this is an excellent opportunity to join a high-growth company and make a direct impact on our success. Roles & Responsibilities Frontline Customer Engagement: Act as the first point of contact for prospective customers, managing all inbound calls and chats promptly and professionally while adhering to strict Service Level Agreements (SLAs). Lead Qualification and Routing: Skillfully identify the needs of each prospect, ask clarifying questions to understand their requirements, and determine if there are immediate, qualified opportunities for a sales engagement. Sales Team Coordination: Accurately assign qualified leads and support tickets to the appropriate sales team members. Proactively follow up with Account Managers to ensure timely responses and ticket closure within defined SLAs. Data and CRM Management: Maintain meticulous and accurate records of all customer interactions and activities within our CRM and telephony systems. Actively contribute to database hygiene through regular cleanup and maintenance. Product Expertise: Build and continuously deepen your knowledge of the entire Freshworks product suite to effectively address customer queries and identify potential use cases. Collaborative Problem-Solving: Liaise effectively with colleagues, team leads, and managers to troubleshoot customer issues and collaboratively find the best solutions. Qualifications Required: Education: A Bachelors degree in any discipline. Experience: 1 to 4 years of professional experien