Posted:1 day ago|
Platform:
On-site
Full Time
Key Responsibilities:
-Conduct regular QBRs, health checks, and performance reviews with clients.
Act as the point of contact for escalations and ensure timely resolution with cross-functional teams.
-Track client usage patterns, gather feedback, and collaborate with product and tech teams for feature improvements.
-Identify opportunities for upselling/cross-selling to maximize Net Revenue Retention (NRR).
-Monitor key CS metrics such as Churn Rate, NPS, ARPU, MRR, and CLTV.
-Manage contract renewals and ensure 100% compliance on invoicing and agreements.
Requirements:
-Proven experience managing enterprise or high-value client portfolios.
-Hands-on experience with tools like HubSpot CRM, Excel, Power BI, or any other customer success platforms.
-Strong analytical, communication, and problem-solving skills.
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